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Important Safety Information
Before You Start Testing
WARNING
• Carefully read and follow the instructions in the User's Manual and package inserts for the test
strips and control solutions. It is very important to follow the instructions in order to avoid an
incorrect test result that leads to improper therapy.
• Inspect the test strip container before using the test strips for the first time. If you see any
damage to the container cap or if anything prevents the cap from closing properly, do not use the
test strips. Contact the Accu‑Chek Customer Care Service Center. Damaged test strips can cause
inaccurate results, which could lead to improper therapy.
• The meter, test strips, and control solution are only for use outside the body (in vitro). Do not eat
the test strips. Do not swallow or inject the control solution or use the control solution for any
purpose other than testing the Accu‑Chek Guide system.
NOTE
• The meter may prompt you to choose a language the first time you turn it on.
• Check the time and date on the meter before you begin testing. Adjust the time and date if
necessary.
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Do you have a question about the Guide and is the answer not in the manual?
Questions and answers
My meter keeps saying error I have changed the batteries
Your Accu-Chek Guide meter may show an error message after changing the batteries due to several reasons:
1. Incorrect Battery Installation – Ensure the new batteries are correctly inserted with the (+) side facing up and properly positioned under the black tabs.
2. Expired or Low-Quality Batteries – Use two new, unexpired CR2032 lithium coin cell batteries of the same brand.
3. Incomplete Battery Replacement – Always replace both batteries at the same time.
4. Battery Compartment Not Secure – Ensure the battery door is fully closed and snapped into place.
5. Meter Needs Reset – Try removing the batteries, waiting a few minutes, and reinserting them.
If the issue persists, perform a control test to check accuracy. If problems continue, contact Accu-Chek Customer Care.
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How do I know if batteries are bad in the accu check guide link