Booting Failure Due To Physically Damaged Disk - Samsung WEC8500 Maintenance Manual

WEC8500/8050 Maintenance Manual
1.1.2

Booting failure due to physically damaged disk

This occurs if kernel loading fails due to physical damage of the Solid State Disk (SSD)
while the APC is booting.
Symptoms
The 'system kernel loading fail (status: 0)' log is displayed during booting and the system
restarts 3 times. Then, the system goes to the shell environment of the boot loader.
##### BOOTING START #####
Looking for valid bootloader image....
(Omitted)
SATA link down (SStatus 0 SControl 320)
scanning bus for devices...
No Link on port 0!
scsi_ahci: SCSI inquiry command failure.
system kernel loading fail (status: 0)
(Omitted - Retry the same process for three times when the board is
reset)
SATA link down (SStatus 0 SControl 320)
scanning bus for devices...
No Link on port 0!
scsi_ahci: SCSI inquiry command failure.
system kernel loading fail (status: 0)
USB: USB EHCI 1.00
scanning bus for devices... 1 USB Device(s) found
Type the command 'usb start' to scan for USB storage devices.
boot partition: 1
######################################################################
#########
Bootloader failed to load kernel and reset the system to recover from
fault.
Check your system non-volatile storage device and package images.
######################################################################
#########
Octeon wec8500#
Possible Causes
Physical input/output (I/O) of the disk is not possible during the booting process for the
following reasons:

No disk device is installed

The disk device is not detected because the disk device connector is not correctly
connected.

The disk device has sustained an irrecoverable physical damage.
Solutions
Contact the Samsung Technical Support Team for the countermeasure.
Samsung Electronics America
Version 5.1
page 11 of 87