Upgrade Failures - Samsung WEC8500 Maintenance Manual

WEC8500/8050 Maintenance Manual
1.3

Upgrade Failures

If the APC system fails upgrading, solve the problem in the following way.
1.3.1 Upgrade was canceled due to its failure.
Symptoms
When attempting to upgrade the APC system, the following error message is generated and
upgrade fails.
WEC8500# configure terminal
WEC8500/configure# package upgrade wec8500_1.0.0.R.bin
Notice: The system will reboot after upgrading with the file.
Do you want to save the configuration? (y/n)
Do you want to upgrade the system? (y/n)
Package Validation check ... success
Package Upgrade .................... failed (checksum error)
Possible Causes and Solutions
When upgrade fails, causes of the failure can be checked using the error messages. Possible
causes and the troubleshooting methods are described below.
Possible Cause
File does not exist
Checksum error on the
file
Upgrade terminated due
to an internal error
Upgrade terminated due
to timeout
Samsung Electronics America
Error Message
Error: no exist 'wec8500_
1.3.11.R.bin' file
Error: Package validation
check
Error: Internal error
saving the configuration-
failed (time-out)
: y
: y
Solutions
Download the package to upgrade
again.
Execute the 'show tech-support' and
obtain the results. Contact the Samsung
Technical Support Team for support.
Execute the 'show tech-support' and
obtain the results. Contact the Samsung
Technical Support Team for support.
Version 5.1
page 23 of 87