ThinkPad P50 User Manual
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ThinkPad P50 User Manual

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P50 User Guide

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Summary of Contents for ThinkPad P50

  • Page 1 P50 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Sixth Edition (August 2017)

  • Page 3: Table Of Contents

    Important product information labels ..9 ThinkPad Pen Pro ....Machine type and model information..9 ThinkPad Workstation Dock .
  • Page 4 Installing device drivers ... . Static electricity prevention ..113 Using the ThinkPad Setup program ..Replacing the removable battery ..113 Configuring ThinkPad Setup .
  • Page 5 Federal Communications Commission Important WEEE information ..147 Declaration of Conformity ..144 Japan recycling statements ..148 Industry Canada Class B emission Recycling information for Brazil.
  • Page 6 P50 User Guide...

  • Page 7: Important Safety Information

    Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty.
  • Page 8 Before moving a computer equipped with a hard disk drive, do one of the following: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This helps to prevent damage to the computer, and possible loss of data. P50 User Guide...

  • Page 9: Conditions That Require Immediate Action

    Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. •...

  • Page 10: Service And Upgrades

    CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. viii P50 User Guide...

  • Page 11: Power Cords And Power Adapters

    Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm , or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object.

  • Page 12: Plugs And Outlets

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. P50 User Guide...

  • Page 13: External Devices

    External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See http://www.dtsc.ca.gov/hazardouswaste/ perchlorate P50 User Guide...

  • Page 15: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 16: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. P50 User Guide...

  • Page 17: Liquid Crystal Display (Lcd) Notice

    Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes;...

  • Page 18: Glass Parts Notice

    Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel. P50 User Guide...

  • Page 19: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view Figure 1. Front view Camera (available on some models) Microphones (available on some models) Screen (multi-touch on some models) Power button...
  • Page 20 TrackPoint pointing device Trackpad with buttons The keyboard contains the Lenovo-unique ThinkPad pointing device. For information about using the ThinkPad pointing device, see “Using the ThinkPad pointing device” on page 24. Color sensor (available on some models) The color sensor enables you to measure and adjust the color accuracy of your displays. For more information, see “Using the color sensor”...

  • Page 21: Left-Side View

    Left-side view Figure 2. Left-side view Fan louvers ExpressCard slot Media-card slot Smart-card slot (available on some models) Fan louvers The fan louvers and internal fan enable air to circulate in the computer, which in turn ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers.

  • Page 22: Right-Side View

    This compact connector enables a plug-and-play setup and supports adapters that can plug into Digital Visual Interface (DVI), Video Graphics Array (VGA), or High-Definition Multimedia Interface (HDMI™) connectors. For more information, see “Using an external display” on page 35. P50 User Guide...

  • Page 23: Rear View

    Fan louvers The fan louvers and internal fan enable air to circulate in the computer, which in turn ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers. Security-lock slot To protect your computer from theft, you can purchase a security cable lock that fits the security-lock slot to lock the computer to a stationary object.
  • Page 24 HDTV. With the Thunderbolt 3 connector, you can transfer data and run an external display simultaneously. Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery. P50 User Guide...

  • Page 25: Bottom View

    You can use the connector to connect the computer to a supported docking station to extend the computer capabilities when you are at the office or at home. For more information about the supported docking stations, see “ThinkPad Workstation Dock” on page 45. Keyboard drainage hole The keyboard drainage hole can help drain out liquid from your computer if you accidentally spill water or drink over the keyboard.
  • Page 26 When the microphone-mute indicator is on, the microphones are muted. 4 10 System-status indicators The indicator in the ThinkPad logo and the indicator in the center of the power button show the system status of the computer. • Blinks for three times: The computer is initially connected to power.

  • Page 27: Important Product Information Labels

    • Blinks slowly: The computer is in sleep mode. • Off: The computer is off or in hibernation mode. Note: If your computer supports color sensor, the indicator in the ThinkPad logo can also be used as a color-sensor indicator. When the color sensor is in use, the indicator blinks twice at regular intervals.

  • Page 28: Fcc Id And Ic Certification Information

    • For a user-replaceable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number. The FCC ID and IC Certification number label for the user-replaceable wireless WAN module is affixed to the wireless WAN module (available on some models) installed in your computer. P50 User Guide...

  • Page 29: Labels For The Windows Operating Systems

    Note: For the user-replaceable wireless module, ensure that you use only Lenovo-authorized wireless modules for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating system have a Certificate of Authenticity label affixed to the computer cover or inside the battery compartment.

  • Page 30: Features

    • Multi-touch technology (available on some models) Keyboard • Six-row keyboard (with backlight function available on some models) • Function keys • Numeric keypad • ThinkPad pointing device Connectors and slots • ac power connector • Always On USB 3.0 connector • Audio connector •...

  • Page 31: Specifications

    • Mini DisplayPort connector • RJ45 Ethernet connector • Smart-card slot(available on some models) • Media-card slot • Thunderbolt 3 connector • Two USB 3.0 connectors GPS and integrated wireless features • Global Positioning System (GPS) satellite receiver (available on models with wireless WAN) •...

  • Page 32: Operating Environment

    You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen. P50 User Guide...

  • Page 33: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support Access Connections™...
  • Page 34 Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings. (Windows 7 and Windows 10) P50 User Guide...
  • Page 35 ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer (Windows 7) problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
  • Page 36 P50 User Guide...

  • Page 37: Chapter 2. Using Your Computer

    Follow the instructions on the screen to register your computer. Frequently asked questions This topic provides a few tips that will help you optimize the use of your ThinkPad notebook computer. To ensure that you receive the best performance from your computer, browse the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions: http://www.lenovo.com/support/faq...

  • Page 38: Getting Help About The Windows Operating System

    This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures. P50 User Guide...
  • Page 39 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 40: Special Keys

    • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. Special keys Your computer has several special keys to help you work more easily and effectively. Note: Your computer might look slightly different from the following illustration. P50 User Guide...
  • Page 41 Windows key Press the Windows key to open the Start menu. You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Fn key Function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 42: Using The Thinkpad Pointing Device

    • Fn+S: Has the same function as the SysRq key on the conventional keyboard. Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device. Using the TrackPoint pointing device The TrackPoint pointing device consists of the following components:...

  • Page 43: Using The Trackpoint Pointing Device

    The functions of the right-click button and left-click button correspond to those of the right and left mouse buttons on a conventional mouse. Press and hold the scroll bar while applying pressure to the pointing stick in the vertical or horizontal direction.

  • Page 44: Using The Trackpad With Buttons

    If the trackpad surface is stained with oil, turn off the computer first. Then gently wipe the trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner. P50 User Guide...

  • Page 45: Using The Trackpad Touch Gestures

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.

  • Page 46: Replacing The Cap On The Pointing Stick

    Attention: Using an improper power cord might severely damage your computer. 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the computer. 3. Connect the power cord to an electrical outlet. P50 User Guide...

  • Page 47: Using The Battery

    Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you are able to work longer without being tied to an electrical outlet.

  • Page 48: Managing The Battery Power

    – For Windows 7: Open the Start menu and click the arrow next to the Shut down button. Click Sleep from the menu displayed. – For Windows 10: Open the Start menu, click Power, and then click Sleep. • Hibernation mode P50 User Guide...

  • Page 49: Connecting To The Network

    By using this mode, you can turn off your computer completely without saving files or exiting any programs that are running. When the computer enters hibernation mode, all open programs, folders, and files are saved to the storage drive, and then the computer turns off. To put the computer into hibernation mode, do the following: –...
  • Page 50 • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. P50 User Guide...
  • Page 51 Some ThinkPad notebook computers come with a built-in wireless WAN card integrated with some wireless WAN technologies, such as 1xEV-DO, HSPA, 3G, GPRS, or LTE. By using the built-in wireless WAN card and the configuration utility that comes with your computer, you can establish wireless WAN connections and monitor the connection status.
  • Page 52 2. Right-click the data that you want to send. 3. Select Send To ➙ Bluetooth Devices. 4. Select a Bluetooth device, and then follow the instructions on the screen. For more information, refer to the Windows help information system and the Bluetooth help information system. P50 User Guide...

  • Page 53: Using An External Display

    Using an external display You can use an external display such as a projector or a monitor to give presentations or to expand your workspace. This topic introduces how to connect an external display, choose display modes, and change display settings. When you connect an external display, a video interface cable with a ferrite core is required.

  • Page 54: Choosing A Display Mode

    Therefore, a color image or graphic is rendered as close as possible to its original intent. The color profile for ThinkPad computer displays is preinstalled on your computer. If you want to install a different color profile, go to http://www.lenovo.com/ThinkPadDrivers...

  • Page 55: Using The Nvidia Optimus Graphics Feature

    For more information about the Microsoft ICM, refer to the Windows help information system. Using the NVIDIA Optimus Graphics feature Some ThinkPad notebook computers support NVIDIA Optimus Graphics. The running program and power plan settings that you use on your computer have specific graphics quality demand.

  • Page 56: Using The Camera

    Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card. • Secure Digital High-Capacity (SDHC) card Supported smart card The smart card reader on your computer only supports the smart card of the following specifications: P50 User Guide...
  • Page 57 • Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inch) Do not insert smart cards with slits into your computer. Otherwise, the smart card reader might get damaged. Installing an ExpressCard, a media card, or a smart card Attention: •...

  • Page 58: Traveling With Your Computer

    Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: P50 User Guide...
  • Page 59 http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades Chapter 2 Using your computer...
  • Page 60 P50 User Guide...

  • Page 61: Chapter 3. Enhancing Your Computer

    ThinkPad Pen Pro Depending on the model, your computer might come with a ThinkPad Pen Pro (referred to as the pen in this section). The pen enables you to write and draw in a nature manner. Use the pen instead of your finger in conditions such as the following: •...
  • Page 62 1. Unscrew the end cap. 2. Insert an AAAA alkaline battery into the battery compartment. 3. Reinstall the end cap. 4. Tighten the end cap. For more information, refer to the documentation of the pen. P50 User Guide...

  • Page 63: Thinkpad Workstation Dock

    ThinkPad Workstation Dock Depending on the model, your computer might come with the ThinkPad Workstation Dock (referred to as docking station in this section). Attach your computer to the docking station to expand working capability. ThinkPad Workstation Dock overview Power button: Press the power button to turn on or turn off the computer.

  • Page 64: Attaching The Docking Station To Your Computer

    Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: 1. Disconnect all cables and devices from the computer. Ensure that the system lock key is in the unlocked position as shown (horizontal). P50 User Guide...

  • Page 65: Detaching The Docking Station From Your Computer

    2. Attach your computer to the docking station as shown until you hear a click . Turn the system lock key to the locked position (vertical) 3. Check the docking status indicator. If the indicator is off, your computer is not attached to the docking station successfully.
  • Page 66 3. Press the eject button to eject the computer , and then grasp both sides of the computer to remove it P50 User Guide...

  • Page 67: Guideline On Connecting Multiple External Displays To The Docking Station

    Guideline on connecting multiple external displays to the docking station Do not use the connectors as shown in the following illustrations at the same time for connecting multiple displays. Otherwise, one of the displays will not work. Chapter 3 Enhancing your computer...
  • Page 68 P50 User Guide...

  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 • For Windows 7: Click Screen resolution. • For Windows 10: Click Display settings ➙ Display. 2. Follow the instructions on the screen. Note: Setting a resolution too low might prevent some items from fitting on the screen. P50 User Guide...

  • Page 71: Ergonomic Information

    Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: –...

  • Page 72: Cleaning And Maintenance

    If your work area is not in an office setting, ensure to take special note of employing active sitting and taking work breaks. Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http:// .
  • Page 73 • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
  • Page 74 P50 User Guide...

  • Page 75: Chapter 5. Security

    The supervisor password protects the system information stored in the ThinkPad Setup program. It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot change most of the system configuration options in the ThinkPad Setup program without the password.

  • Page 76: Setting, Changing, Or Removing A Password

    Before you start, print these instructions. To set, change, or remove a password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password by using the directional keys.

  • Page 77: Hard Disk Security

    Hard disk security To protect passwords from unauthorized security attacks, refer to the following tips to maximize security: • Set a power-on password as well as a hard disk password for your internal storage device. Refer to the procedures in “Setting, changing, or removing a password” on page 58. For security, a longer password is recommended.

  • Page 78: Using The Fingerprint Reader

    To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys.
  • Page 79 Behavior of the fingerprint reader indicator Indicator behavior Description The fingerprint reader is not ready for tapping. Solid green The fingerprint reader is ready for tapping. Amber, blinking The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1.
  • Page 80 • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader. To change the settings in the ThinkPad Setup program, see “Using the ThinkPad Setup program” on page Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...

  • Page 81: Deleting Data From Your Storage Drive

    Deleting data from your storage drive Some of the data stored on the storage drive might be sensitive. Handing your computer over to someone else without deleting the installed software, such as operating systems and programs, might even violate the license agreements.
  • Page 82 P50 User Guide...

  • Page 83: Chapter 6. Advanced Configuration

    • The device drivers are in the C:\SWTOOLS\DRIVERS directory. • The preinstalled programs are in the C:\SWTOOLS\APPS directory. 3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 68. 4. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 84: Installing The Windows 10 Operating System

    2. Connect the drive that contains the operating system installation program to the computer. 3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 68. 4. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 85: Installing Device Drivers

    2. Select the entry for your computer and then follow the instructions on the screen to download and install necessary software. Getting the latest drivers using preinstalled programs ThinkPad notebook computers provide the following preinstalled programs that you can use to download and install updated device drivers. • For Windows 7: System Update •...

  • Page 86: Using The Thinkpad Setup Program

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password.

  • Page 87: Changing The Startup Sequence

    To change the startup sequence, do the following: 1. Access the ThinkPad Setup program and select Startup ➙ Boot. Then press Enter. The default device order list is displayed. 2. Set the startup sequence as you desired.
  • Page 88 Note: Depending on the model and operating system, the menu items and the default value might change without notice. Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date •...
  • Page 89 Table 2. Config menu items Menu item Value Submenu item Comments Network Wake On LAN Enable the computer to power on when • Disabled the Ethernet controller receives a magic • AC only packet (a special network message). • AC and Battery If you select AC Only, Wake on LAN is enabled only when the ac power adapter is attached.
  • Page 90 Display Boot Display Device Select the display device that is to be • ThinkPad LCD activated at boot time. This selection is • DisplayPort effective for boot time, password prompt, and ThinkPad Setup. • Display on dock P50 User Guide...
  • Page 91 Table 2. Config menu items (continued) Menu item Value Submenu item Comments Graphics Device Enable the Discrete Graphics mode or • Discrete the Hybrid Graphics mode. Graphics • Hybrid Discrete Graphics mode provides better Graphics graphics performance. Hybrid Graphics mode works as integrated graphics and it consumes less battery power.
  • Page 92 Different beeps will sound when the entered password matches or does not match the configured password. Keyboard Beep Enable or disable keyboard beep when • Enabled unmanageable key combinations are • Disabled pressed. P50 User Guide...
  • Page 93 Table 2. Config menu items (continued) Menu item Value Submenu item Comments RAID RAID Mode Option Select the mode in which the serial SATA • Disabled controller operates: • Enabled Enabled: RAID mode. Disabled: AHCI mode. Note: This option is available if RAID is supported.
  • Page 94 • VT-UTF8 Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1. Use the cursor keys to select System Date or System Time.
  • Page 95 Table 3. Security menu items (continued) Menu item Value Submenu item Comments Password at If you select and enable Password at • Disabled Unattended Boot unattended boot, a password prompt is • Enabled displayed when the computer is turned on, from either a power-off state or hibernation state, by an unattended event such as a Wake on LAN attempt.
  • Page 96 If you select Enabled, the security chip is • Enabled functional. If you select Disabled, the security • Disabled chip is hidden and it is not functional. (For Intel PTT) Note: This item is displayed when Security Chip Selection is set to Intel PTT. P50 User Guide...
  • Page 97 Table 3. Security menu items (continued) Menu item Value Submenu item Comments Clear Security Chip Clear the encryption key. • Enter Note: This item is displayed only if you have selected Active or Enabled for the Security Chip option. Intel TXT Feature Enable or disable Intel Trusted Execution •...
  • Page 98 Computrace is • Enabled an optional monitoring service from Absolute Software. • Permanently Note: If you set the computrace module Disabled activation to Permanently Disabled, you will be unable to enable this setting again. P50 User Guide...
  • Page 99 Table 3. Security menu items (continued) Menu item Value Submenu item Comments Secure Boot Secure Boot Enable or disable the UEFI Secure Boot feature. • Disabled Select Enable to prevent unauthorized • Enabled operating systems from running at boot time. Select Disabled to allow any operating systems to run at boot time.
  • Page 100 Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation.
  • Page 101 • Disabled order is locked for your future use. • Enabled Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: Chapter 6 Advanced configuration...

  • Page 102: Using System Management

    LAN traffic is kept to a minimum. It saves time and increases productivity. Note: If the computer is turned on through Wake on LAN, the computer starts follow the Network Boot sequence. P50 User Guide...

  • Page 103: Setting Management Features

    To enable or disable the Wake on LAN feature, do the following: 1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 68. 2. Select Config ➙ Network. The Network submenu is displayed. 3. Select a corresponding option for the Wake on LAN feature.
  • Page 104 P50 User Guide...

  • Page 105: Chapter 7. Troubleshooting Computer Problems

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems.

  • Page 106: Troubleshooting

    Computer stops responding Print these instructions now and keep the instructions with your computer for reference later. If your computer is unresponsive (you cannot use the TrackPoint pointing device or the keyboard), do the following: P50 User Guide...

  • Page 107: Spills On The Keyboard

    • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced.
  • Page 108 Solution: System Real Time Clock is not functional. Have the computer serviced. • Message: 0271: Check Date and Time settings. Solution: Neither the date nor the time is set in the computer. Set the date and time, using ThinkPad Setup.

  • Page 109: Beep Errors

    UEFI variable storage. Solution: Press F1 to enter ThinkPad Setup after the error message is displayed. A dialog asks the user for confirmation to clean up the storage. If the user selects “Yes”, all data that were created by the operating system or applications are deleted except global variables defined by the Unified Extensible Firmware Interface Specification.

  • Page 110: Networking Problems

    • Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or errors occur. Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). P50 User Guide...
  • Page 111 • Problem: The Wake On LAN feature is not working. Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings. • Problem: My computer is a Gigabit Ethernet model, but the computer cannot connect to the network at 1000 Mbps.

  • Page 112: Problems With The Keyboard And Other Pointing Devices

    Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external display, audio devices, and the optical drive. P50 User Guide...
  • Page 113 Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1.
  • Page 114 • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again. P50 User Guide...
  • Page 115 • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.
  • Page 116 Usually the external display has buttons for access to the setup menu. For details, see the documentation that comes with the monitor. • Problem: DVI monitor cannot be recognized. P50 User Guide...
  • Page 117 Solution: Ensure that you connect the DVI monitor to the supported docking station first, and then turn on the DVI monitor before you turn on the computer. • Problem: The option for enabling the DVI monitor in the Display Properties window is not displayed. Solution: Try closing the Display Properties window and open it again.

  • Page 118: Fingerprint Reader Problems

    • Problem: Your computer shuts down before the battery-status icon in the Windows notification area shows empty, or your computer operates after the battery-status icon in the Windows notification area shows empty. Solution: Discharge and recharge the batteries. • Problem: The operating time for fully charged batteries is short. P50 User Guide...
  • Page 119 Solution: Discharge and recharge the batteries. If your battery operating time is still short, call Lenovo Customer Service Center. • Problem: The computer does not operate with fully charged batteries. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector;...
  • Page 120 Connect the ac power adapter to the computer; then press Fn. – If the system-status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation.

  • Page 121: Problems With Drives And Other Storage Devices

    • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list.

  • Page 122: Problems With Ports And Connectors

    Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation. Solution: Make sure that: • The ac power adapter is connected to the docking station. • The computer is securely attached to the docking station. P50 User Guide...

  • Page 123: Chapter 8. Recovery Information

    Chapter 8. Recovery information This chapter provides information about recovery solutions. There are various methods to choose from when considering how to recover in the event of a software- or hardware-related problem. Some methods vary depending on the type of your operating system. Recovery information for the Windows 7 operating system This topic introduces the Lenovo recovery solutions on the Windows 7 operating system.

  • Page 124: Performing Backup And Recovery Operations

    3. Click the Restore your system from a backup icon. 4. Follow the instructions on the screen to complete the recovery operation. For more information about performing a recovery operation from the Rescue and Recovery workspace, see “Using the Rescue and Recovery workspace” on page 107. P50 User Guide...

  • Page 125: Using The Rescue And Recovery Workspace

    Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected, hidden area of your storage device that operates independently from the Windows operating system. It enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the Rescue and Recovery workspace: •...

  • Page 126: Creating And Using A Rescue Medium

    When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process. P50 User Guide...

  • Page 127: Reinstalling Preinstalled Programs And Device Drivers

    Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your computer, do the following: 1. Turn on your computer. 2. Go to C:\swtools. 3. Open the apps folder. The folder contains several subfolders named for various preinstalled programs. 4.

  • Page 128: Recovery Information For The Windows 10 Operating System

    For more information about the Setup Utility program, see “Using the ThinkPad Setup program” on page 68. It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use.

  • Page 129: Creating And Using A Recovery Usb Drive

    Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.
  • Page 130 P50 User Guide...

  • Page 131: Chapter 9. Replacing Devices

    Chapter 9. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.
  • Page 132 3. Slide the battery latch to the unlocked position , and then remove the battery 4. Insert a new battery , and then press it until it clicks into place . Ensure that the battery latch is in the locked position P50 User Guide...

  • Page 133: Installing Or Replacing The Micro Sim Card

    5. Turn the computer over again. Connect the ac power adapter to the computer. Installing or replacing the micro SIM card Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page v. Micro SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card.

  • Page 134: Replacing The Bottom Cover

    2. Close the computer display and turn the computer over. Then remove the removable battery. See “Replacing the removable battery ” on page 113. 3. Loosen the screws that secure the bottom cover . Then remove the bottom cover P50 User Guide...

  • Page 135: Replacing The Hard Disk Drive

    • Never remove the storage device while the computer is operating, in sleep mode, or in hibernation mode. Some models might support installation of two hard disk drives. Ensure that you select the correct drive when you configure the system settings in ThinkPad Setup. Chapter 9...
  • Page 136 Slot Slot label on computer Corresponding menu selection in ThinkPad Setup ATA HDD1 Slot 1 Slot 0 ATA HDD0 To replace the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool.
  • Page 137 6. Attatch the hard disk drive cable to the new hard disk drive. 7. Insert the new hard disk drive and pivot it downward . Ensure that the new hard disk drive is seated into place. Then, attach the connector to the system board 8.

  • Page 138: Replacing The M.2 Solid-State Drive

    • If you install only one M.2 solid-state drive, install it into the slot • If you install two M.2 solid-state drives, ensure that you select the correct M.2 solid-state drive when you configure the system settings in ThinkPad Setup. Slot...
  • Page 139 4. Remove the screw that secures the M.2 solid-state-drive tray , and then pull out the tray with the M.2 solid-state drive out 5. Remove the screw that secures the M.2 solid-state drive , and then push out the M.2 solid-state drive slightly as shown by arrow 6.
  • Page 140 9. Slide the tray with the M.2 solid-state drive into place . If you install only one M.2 solid-state drive, install it into the slot on the left, and then reinstall the screw to secure the tray P50 User Guide...

  • Page 141: Replacing The Memory Module Under The Bottom Cover

    10. Reinstall the bottom cover. See “Replacing the bottom cover” on page 116. 11. Reinstall the removable battery. See “Replacing the removable battery ” on page 113. 12. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the memory module under the bottom cover Before you start, print these instructions.

  • Page 142: Replacing The Coin-Cell Battery

    7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 116. 8. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the coin-cell battery Before you start, print these instructions. P50 User Guide...
  • Page 143 DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. •...

  • Page 144: Replacing The Keyboard

    3. Remove the bottom cover. See “Replacing the bottom cover” on page 116. 4. Remove the screws that secure the keyboard. 5. Turn the computer over and open the display. Push hard in the direction shown by arrows to unlatch the keyboard. Then, the keyboard will open up slightly P50 User Guide...
  • Page 145 6. Pivot the keyboard slightly upward as shown by arrow until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown by arrow 7. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Chapter 9 Replacing devices...
  • Page 146 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. 3. Slide the keyboard as shown by the arrows. Ensure that the latches are hidden under the keyboard bezel. P50 User Guide...

  • Page 147: Replacing An M.2 Wireless-Wan Card

    4. Turn the computer over. Reinstall the screws to secure the keyboard in place. 5. Reinstall the bottom cover. See “Replacing the bottom cover” on page 116. 6. Reinstall the removable battery. See “Replacing the removable battery ” on page 113. 7.
  • Page 148 If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 6. Remove the screw. The card is released from the secured position and pivots upward. 7. Carefully remove the wireless-WAN card out of the slot. P50 User Guide...
  • Page 149 8. Align the notched edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot. 9. Pivot the new wireless-WAN card downward and then install the screw to secure the card in place 10.

  • Page 150: Replacing The Memory Module Under The Keyboard

    3. Remove the bottom cover. See “Replacing the bottom cover” on page 116. 4. Remove the keyboard. See “Replacing the keyboard” on page 126. 5. Remove the screw that secures the metal sheet . Then remove the metal sheet P50 User Guide...
  • Page 151 6. Open the latches on both sides of the memory slot at the same time , and then remove the memory module 7. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the memory module into the slot at an angle of about 20 degrees .
  • Page 152 10. Reinstall the bottom cover. See “Replacing the bottom cover” on page 116. 11. Reinstall the removable battery. See “Replacing the removable battery ” on page 113. 12. Turn the computer over again. Connect the ac power adapter and all cables. P50 User Guide...

  • Page 153: Chapter 10. Getting Support

    Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo.

  • Page 154: Lenovo Support Web Site

    • Machine type and model • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system P50 User Guide...

  • Page 155: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 156 P50 User Guide...

  • Page 157: Appendix A. Supplemental Information About The Ubuntu Operating System

    Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled ® Ubuntu operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer.
  • Page 158 P50 User Guide...

  • Page 159: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification related information Product name: ThinkPad P50 Compliance ID: TP00073A Machine types: 20EN and 20EQ The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 160: Usage Environment And Your Health

    Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. The following illustration shows the antennas locations of your computer:...

  • Page 161: Wireless-Radio Compliance Information

    Wireless-LAN antenna (auxiliary) Wireless-WAN antenna (auxiliary, available on some models) Wireless-WAN antenna (main, available on some models) Wireless-LAN antenna (main) Wireless-radio compliance information Computer models equipped with wireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Brazil wireless-radio compliance information Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em...

  • Page 162: Export Classification Notice

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad P50, machine types: 20EN and 20EQ. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 163: German Class B Compliance Statement

    EMC Directive Statement: This product is in conformity with the protection requirements of EU Council EMC Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic compatibility. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 164: Japan Vcci Class B Compliance Statement

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. P50 User Guide...

  • Page 165: Appendix C. Weee And Recycling Statements

    Appendix C. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products.

  • Page 166: Japan Recycling Statements

    If you use a Lenovo notebook computer at home and need to dispose of a battery, you must comply with local ordinances and regulations. You also can refer to the instructions at: https://www.lenovo.com/jp/ja/environment/recycle/battery/ Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso P50 User Guide...

  • Page 167: Battery Recycling Information For The European Union

    Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local.

  • Page 168: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www3.lenovo.com/us/en/social_responsibility/environment/ Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China P50 User Guide...

  • Page 169: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    Appendix D. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast"...
  • Page 170 P50 User Guide...
  • Page 171 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 172 P50 User Guide...

  • Page 173: Appendix E. Energy Star Model Information

    Appendix E. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
  • Page 174 5. Clear the Allow this device to wake the computer check box. 6. Click OK. P50 User Guide...

  • Page 175: Appendix F. Notices

    Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
  • Page 176 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support P50 User Guide...

  • Page 177: Appendix G. Trademarks

    Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
  • Page 178 P50 User Guide...

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