ThinkPad E555 User Manual
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ThinkPad E555 User Manual

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ThinkPad E550, E555, and E550c

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  • Page 1: User Guide

    User Guide ThinkPad E550, E555, and E550c...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix F “Notices” on page 153 ®...

  • Page 3: Table Of Contents

    Finding ThinkPad options ..FCC ID and IC Certification information . . . ThinkPad OneLink Dock ... Certificate of Authenticity label ..
  • Page 4 Installing device drivers ... Refreshing your computer ..Using the ThinkPad Setup program ..Resetting your computer to the factory default settings.
  • Page 5 German Class B compliance statement . . . Battery recycling information for Taiwan ..Class 1 laser product compliance Battery recycling information for the European statement ....Union .
  • Page 6 User Guide...

  • Page 7: Read This First

    Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.

  • Page 8: Important Safety Information

    Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive or hybrid drive, do one of the following: • Turn off the computer. • Put the computer in sleep mode. • Put the computer in hibernation mode. This will help to prevent damage to the computer, and possible loss of data.

  • Page 9: Conditions That Require Immediate Action

    Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

  • Page 12: External Devices

    External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Laser Safety Information

    Laser safety information CAUTION: When laser products (such as CD-ROM drives, DVD drives, 3D cameras, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.

  • Page 16: Additional Safety Information

    If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).

  • Page 17: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs. This chapter contains the following topics: • “Locating computer controls, connectors, and indicators” on page 1 •...
  • Page 18 Numeric keypad Use the numeric keypad to input numbers quickly. System-status indicator The illuminated dot on the ThinkPad logo functions as a system-status indicator. For more information, see “Status indicators” on page 8. Fingerprint reader (available on some models) Fingerprint authentication provides simple and secure user access by associating your fingerprint with a password.

  • Page 19: Front View For Models With A 3D Camera

    Media-card slot Your computer has a media-card slot. Insert your flash media card into the media-card slot to read the data on the card. For more information, see “Using a flash media card” on page 41. Speakers Your computer is equipped with a pair of stereo speakers. Front view for models with a 3D camera Figure 2.
  • Page 20 Numeric keypad Use the numeric keypad to input numbers quickly. System-status indicator The illuminated dot on the ThinkPad logo functions as a system-status indicator. For more information, see “Status indicators” on page 8. Fingerprint reader (available on some models) Fingerprint authentication provides simple and secure user access by associating your fingerprint with a password.

  • Page 21: Right-Side View

    Right-side view Figure 3. Right-side view Combo audio connector Optical drive (available on some models) ac power connector USB 2.0 connector Lenovo OneLink connector Combo audio connector Connect a headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.

  • Page 22: Left-Side View

    When the ac power adapter is connected to the ac power connector, it provides power to the computer and charges the battery. When a supported ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to the Lenovo OneLink connector, it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery.
  • Page 23 When the indicator blinks yellow, data is being transmitted. Note: If the computer is connected to a supported ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock , use the Ethernet connector on the dock to connect to a LAN instead of the one on the computer.

  • Page 24: Bottom View

    Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged. Bottom view Figure 5. Bottom view Battery Memory-upgrade slots Storage drive Wireless-LAN-card slot Battery Use your computer with battery power whenever ac power is unavailable. Memory-upgrade slots You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot.
  • Page 25 When the camera-status indicator is on, the camera is in use. System-status indicators The illuminated dots, one in the ThinkPad logo on the outer lid of your computer and the other on the palm rest, show the system status of your computer: •...

  • Page 26: Locating Labels That Contain Important Product Information

    • Blinks slowly: The computer is in sleep mode. Locating labels that contain important product information This section provides information to help you locate the following labels that contain important product information: • “Machine type and model label” on page 10 •...

  • Page 27: Fcc Id And Ic Certification Information

    FCC ID and IC Certification information The FCC and IC Certification information is identified by a label located on the computer base cover as shown in the following figure. For a preinstalled wireless module, this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo.

  • Page 28: Genuine Microsoft Label

    Genuine Microsoft label The Genuine Microsoft label is provided on the following computer models: • Some computer models, based on geographic location, that are licensed to use the Windows 8.1 operating system • All computer models that are licensed to use the Windows 8.1 Pro operating system The version of the operating system is printed on the label.

  • Page 29: Specifications

    – LCD: Up to 1366 x 768 or 1920 x 1080, depending on the model – External monitor: Up to 2048 x 1536 • Brightness control Keyboard • 6-row keyboard • ThinkPad pointing device (TrackPoint pointing device and ThinkPad trackpad) • Function keys • Numeric keypad Interface • 4-in-1–digital-media-card reader •...

  • Page 30: Operating Environment

    • Height: 27.1 mm (1.07 inches) or 28.9 mm (1.14 inches) Heat output • 45 W (154 Btu/hr) maximum or 65 W (222 Btu/hr) maximum (depending on the model) Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz •...

  • Page 31: Accessing Lenovo Programs On The Windows 7 Operating System

    Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name.

  • Page 32: An Introduction To Lenovo Programs

    Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon to go to the Apps screen. Find the desired program in the list or search for the program in the search box.
  • Page 33 • Power Manager (Windows 7) The Power Manager program provides convenient, flexible, and complete power management for the computer. It enables you to adjust your computer power settings to achieve the best balance between performance and power saving. • Recovery Media (Windows 7) The Recovery Media program enables you to restore the contents of the storage drive to the factory default settings.
  • Page 34 • Lenovo Solution Center (Windows 7 and Windows 8.1) The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. •...

  • Page 35: Chapter 2. Using Your Computer

    “Registering your computer” on page 19 • “Frequently asked questions” on page 19 • “Special keys” on page 21 • “Using the thinkPad pointing device” on page 23 • “Power management” on page 31 • “Connecting to the network” on page 35 •...
  • Page 36 How to turn off my computer? • For Windows 7: Open the Start menu, then click Shut down. • For Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key, click the power icon in the top-right corner of the screen, then click Shut down.

  • Page 37: Special Keys

    • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems” on page 85. • Check for recovery solutions in Chapter 9 “Recovery overview” on page 105. Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default.
  • Page 38 • : Locks operating system • : Opens the default browser • : Opens Computer Numeric keypad You can use this numeric keypad to input numbers quickly. Windows key For Windows 7: Press the Windows key to open the Start menu. For Windows 8.1: Press the Windows key to switch between the current workspace and the Start screen.

  • Page 39: Thinkpad Pointing Device

    • Fn+K: Has the same function as the ScrLK key. ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out.
  • Page 40 Trackpad By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 30. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 41 The TrackPoint pointing device consists of a TrackPoint pointing stick and a set of TrackPoint buttons: TrackPoint pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.
  • Page 42 The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
  • Page 43 • Trackpad mode • Classic TrackPoint mode To change a mode for the pointing device, see “Customizing the ThinkPad pointing device” on page 30. Note: By default, the TrackPoint mode and the Trackpad mode are both enabled. You can use either one of them.
  • Page 44 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 45: Using The Trackpad Touch Gestures

    This topic introduces the frequently used touch gestures such as tapping, dragging, scrolling, and rotating. For more gestures, see the help information system of the ThinkPad pointing device. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart.

  • Page 46: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.

  • Page 47: Replacing The Cap Of Pointing Stick

    Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you will be able to work longer without being tied to an electrical outlet.

  • Page 48: Checking The Battery Status

    3. Connect the power cord into an electrical outlet. Tips for using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet. • Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer.

  • Page 49: Managing The Battery Power

    • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area. • Always use power-saving modes, such as sleep mode and hibernation mode. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings.

  • Page 50: Handling The Battery

    – For Windows 8.1: Define what the power button does first, then press the power button to put the computer into hibernation mode. If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default. If you put your computer into hibernation mode with the wake-up function enabled, the computer consumes a small amount of power.

  • Page 51: Connecting To The Network

    DANGER If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire. •...

  • Page 52: Ethernet Connections

    Ethernet connections You can connect your computer to a local network or a broadband connection by using the built-in Ethernet feature of the computer. DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.
  • Page 53 • For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15. • For Windows 8.1: Open the Lenovo Settings program and click Location Awareness. For more information, see “Accessing Lenovo programs on the Windows 8.1 operating system”...

  • Page 54: Using An External Display

    Using the Bluetooth connection Bluetooth can connect devices a short distance from one another, and is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones. Depending on the model, your computer might support the Bluetooth feature.

  • Page 55: Choosing A Display Mode

    If your computer cannot detect the external display, right-click on the desktop, then click Screen resolution ➙ Detect. • Connecting a wireless display Note: To use a wireless display, ensure that both your computer and the external display support the Wi-Di or Miracast feature.

  • Page 56: Using Audio Features

    • Recording from various sound sources, such as a headset attached The following table shows which functions of the audio devices attached to the connectors on your computer, the ThinkPad OneLink Dock, or the ThinkPad OneLink Pro Dock are supported. Table 2. Audio feature list Connector Headset with a 3.5–mm,...

  • Page 57: Using The Optical Drive

    automatically and the green camera-in-use indicator turns on. For more information about using the camera with a program, refer to the help information system of the program. Configuring camera settings You can configure the camera settings to meet your needs, such as adjusting the quality of the video output. To configure the camera settings, do the following: •...

  • Page 58: Removing A Flash Media Card

    If the plug-and-play feature is not enabled, do the following: 1. Go to Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4.

  • Page 59: Chapter 3. Enhancing Your Computer

    ThinkPad OneLink Dock Depending on the model, your computer might support the ThinkPad OneLink Dock (hereafter referred to as the dock). Attach your computer to the dock to expand the working capability. This topic provides basic information about the dock. For detailed information about using the dock, refer to the documentation that comes with the dock.

  • Page 60: Thinkpad Onelink Pro Dock

    Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock). Attach your computer to the dock to expand the working capability.
  • Page 61 Combo audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug. System-status indicator: The indicator on the illuminated ThinkPad logo functions the same as the ones on the computer. For details, see “Status indicators” on page 8.
  • Page 62 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0 and USB 2.0. Ethernet connector: Used to connect the dock to an Ethernet LAN. The indicators on this connector have the same function as the ones on the computer.

  • Page 63: Chapter 4. You And Your Computer

    Chapter 4. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.

  • Page 64: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options athttp://www.lenovo.com/accessories/services/index.html.
  • Page 65 operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access ➙ Ease of Access Center. The following information provides ways to help users who have hearing, vision, and mobility limitations get the most out of their computer experience. On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer.
  • Page 66 Using only your voice, you can start programs, open menus, click buttons and other objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice. To open Speech Recognition, do the following: •...
  • Page 67 1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. In the Keyboard Properties window, click the ThinkPad F1-F12 keys tab. 3. Select the option of your preference: •...

  • Page 68: Traveling With Your Computer

    Smart latches The smart latches on some ThinkPad notebook computer lid and the removable battery enable you to open your computer lid and remove the removable battery using only one hand with physical strength of less than 22.2 N. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats.

  • Page 69: Chapter 5. Security

    Before you start, print these instructions. To set, change, or remove a power-on password, do the following: 1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys.

  • Page 70: Supervisor Password

    It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot access the ThinkPad Setup program without the password.

  • Page 71: Hard Disk Passwords

    Only a system administrator can set, change, or remove a supervisor password. To set, change, or remove a supervisor password, do the following: 1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.
  • Page 72 Before you start, print these instructions. To set a hard disk password, do the following: 1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Hard disk 1 Password by using the directional keys.

  • Page 73: Hard Disk Security

    1. Follow steps 1 through 7 in “Setting a hard disk password” on page 56, typing your password to get access to the ThinkPad Setup program. 2. Type the current user hard disk password in the Enter Current Password field and press Enter.

  • Page 74: Using The Fingerprint Reader

    Using Windows BitLocker Drive Encryption To help protect your computer against unauthorized access, use the drive encryption software, such as Windows BitLocker Drive Encryption. Windows BitLocker Drive Encryption is an integral security feature of Windows 7 and Windows 8.1 operating systems.
  • Page 75 Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.

  • Page 76: Notice On Deleting Data From Your Storage Drive

    • The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. •...

  • Page 77: Using Firewalls

    If an Encryption solid-state drive or a Disk Encryption hard disk drive or a Disk Encryption hybrid drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive;...
  • Page 78 User Guide...

  • Page 79: Chapter 6. Advanced Configuration

    • The device drivers are in the C:\SWTOOLS\DRIVERS directory. • The preinstalled programs are in the C:\SWTOOLS\APPS directory. 2. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 65. 3. Select Startup ➙ UEFI/Legacy Boot. Then do one of the following: •...

  • Page 80: Installing The Windows 8.1 Operating System

    To install the Windows 8.1 operating system, do the following: 1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 65. 2. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 81: Installing Device Drivers

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. For more information, refer to “Using passwords”...

  • Page 82: Config Menu

    • UEFI Secure Boot Config menu To change the configuration of your computer, select the Config tab from the ThinkPad Setup menu. The following table lists the Config menu items. Default values are in boldface. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.
  • Page 83 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments startup from an integrated • Enabled (for Legacy Only boot network device. mode or Both with Legacy first) UEFI IPv4 Network Stack • Disabled Enable or disable Internet Protocol Version 4 (IPv4) •...
  • Page 84 • ThinkPad LCD Select the display device that is to be activated at • Analog (VGA) boot time. This selection • Digital on ThinkPad is effective for boot time, password prompt, and • Display on Dock ThinkPad Setup. Total Graphics Memory •...
  • Page 85 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments When enabled, the Enter after: computer enters a lower • Immediately power state after the specified time in sleep • 1 minute state. And it takes only • 2 minutes seconds to resume normal •...

  • Page 86: Date And Time Menu

    Intel CPU. Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1. Use the cursor keys to select System Date or System Time.
  • Page 87 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Set Minimum Length • Disabled Specify a minimum length for the power-on password • Password length options and hard disk password. By default, this is set to Disabled. If you set the supervisor password and specify a minimum length for passwords, no one but...
  • Page 88 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Select Disabled to hide the POST 0199 error and proceed without any user action required. Power-On Password • Disabled Refer to “Power-on password” on page 53. • Enabled Set Minimum Length •...
  • Page 89 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Virtualization Intel Virtualization • Disabled If you select Enabled, a Technology Virtual Machine Monitor • Enabled (VMM) can utilize the additional hardware capabilities provided by Virtualization Technology. Note: This sub-menu is only supported in models with an Intel CPU.
  • Page 90 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Anti-Theft Computrace Module • Disabled Enable or disable the UEFI Activation BIOS interface to activate • Enabled the computrace module. • Permanently Disabled Computrace is an optional monitoring service from Absolute Software.

  • Page 91: Startup Menu

    Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation.

  • Page 92: Restart Menu

    Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: • Exit Saving Changes: Save the changes and restart the computer.

  • Page 93: Using System Management

    You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management...
  • Page 94 User Guide...

  • Page 95: Chapter 7. Preventing Problems

    Chapter 7. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 79 •...

  • Page 96: Making Sure Device Drivers Are Current

    • For suspected hard disk drive or hybrid drive issues, refer to “Diagnosing problems” on page 85 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the test and record any messages or error codes.

  • Page 97: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 98: Cleaning The Cover Of Your Computer

    “Registering your computer” on page 19. Be sure not to modify your computer • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
  • Page 99 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 100 User Guide...

  • Page 101: Chapter 8. Troubleshooting Computer Problems

    Computer stops responding Print these instructions now and keep it with your computer for reference later. If your computer is completely unresponsive (you cannot use the ThinkPad pointing device or the keyboard), do the following: © Copyright Lenovo 2014, 2015...

  • Page 102: Spills On The Keyboard

    1. Press and hold the power button on either your computer or the connected ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock (hereinafter called the dock) until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2.
  • Page 103 • Message: 0251: System CMOS checksum bad. Solution: The system CMOS might have been corrupted by a program. The computer uses the default settings. Run ThinkPad Setup to reconfigure the settings. If you still see the same error code, have the computer serviced.

  • Page 104: Errors Without Messages

    Solution: ThinkVantage Active Protection sensor is not working correctly. Have the computer serviced. • Message: 2100: Detection error on HDD0 (Main HDD). Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2101: Detection error on HDD1 (Ultrabay HDD)). Solution: The hard disk drive is not working.

  • Page 105: Beep Errors

    Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the ThinkPad trackpad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode.

  • Page 106: Memory Module Problems

    Table 6. Beep errors (continued) Three short beeps, pause, one short beep, pause, one PCI resource allocation failure. Power off the computer more short beep, and three short beeps and remove the device from the ExpressCard Slot. If the beeps persist, have the computer serviced. One long and two short beeps The video function has a problem.

  • Page 107: A Wireless Lan Problem

    – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake On LAN feature is not working. Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 108: Problems With The Keyboard And Other Pointing Devices

    – When the TrackPoint pointing device is kept pressed for a long time – When the temperature changes • Problem: The TrackPoint pointing device or ThinkPad trackpad does not work. Solution: Ensure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the ThinkPad pointing device setting window. Keyboard problems •...

  • Page 109: Problems With The Display And Multimedia Devices

    Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. Computer screen problems • Problem: The screen is blank. Solution: Do the following: –...

  • Page 110: External Monitor Problems

    • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer;...
  • Page 111 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do the following. 7.

  • Page 112: Audio Problems

    4. Click the Monitor-2 icon. 5. Select Extend these displays for multiple displays. 6. Click the Monitor-1 icon (for the primary display, the computer display). 7. Set the resolution for the primary display. 8. Click the Monitor-2 icon (for the external monitor). 9.

  • Page 113: Fingerprint Reader Problems

    3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help. •...

  • Page 114: Battery And Power Problems

    Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth.

  • Page 115: Power Problems

    113. 2. Swap batteries with another similar model, if available. If another similar ThinkPad model is available, then verify that the battery works in the other computer and that the battery for the other model works in this computer.

  • Page 116: Sleep And Hibernation Problems

    1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message. Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components.

  • Page 117: Problems With Drives And Other Storage Devices

    • Problem: The hard disk drive or hybrid drive does not work. Solution: On the Startup menu of ThinkPad Setup, make sure that the hard disk drive or hybrid drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press the Shift+1 key.

  • Page 118: A Software Problem

    If the tray still does not open, make sure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open. • Problem: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read. Solution: Make sure that the CD, DVD, or CD-RW disc is not dirty.

  • Page 119: A Usb Problem

    Solution: Make sure that: • The ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to power. • The computer is correctly connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock. Chapter 8 Troubleshooting computer problems...
  • Page 120 User Guide...

  • Page 121: Chapter 9. Recovery Overview

    Chapter 9. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery overview for the Windows 7 operating system” on page 105 • “Recovery overview for the Windows 8.1 operating system” on page 110 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.

  • Page 122: Performing Backup And Recovery Operations

    To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. •...

  • Page 123: Using The Rescue And Recovery Workspace

    3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program.

  • Page 124: Creating And Using A Rescue Medium

    3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 110.

  • Page 125: Reinstalling Preinstalled Programs And Device Drivers

    2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 126: Solving Recovery Problems

    You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily or permanently change the startup device sequence, see “Startup menu” on page 75.

  • Page 127: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
  • Page 128 Creating recovery media To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

  • Page 129: Chapter 10. Replacing Devices

    Chapter 10. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. • “Static electricity prevention” on page 113 • “Replacing the battery” on page 113 • “Replacing the keyboard” on page 115 • “Replacing the storage drive”...
  • Page 130 DANGER If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire. •...

  • Page 131: Replacing The Keyboard

    4. Insert a new battery until it clicks into place . Slide the battery latch to the locked position 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall.
  • Page 132 4. Loosen the screws and then remove the cover 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. User Guide...
  • Page 133 7. Push hard in the direction shown by the arrows to unlatch the front side of the keyboard. 8. Detach the keyboard from the keyboard frame. Chapter 10 Replacing devices...
  • Page 134 9. Detach the connectors to remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors. User Guide...
  • Page 135 2. Insert the keyboard. Ensure that the rear edge of the keyboard is under the frame. 3. Slide the keyboard into place in the direction shown by the arrows. Chapter 10 Replacing devices...

  • Page 136: Replacing The Storage Drive

    4. Reinstall the screws. 5. Reinstall the computer cover . Then tighten the screws 6. Reinstall the battery. See “Replacing the battery” on page 113. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the storage drive Before you start, print these instructions and read “Important safety information”...
  • Page 137 • Do not apply pressure to the cover of the drive. • Do not touch the connector. • Before removing the storage drive, make a backup copy of all the information on it and then turn off the computer. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the storage drive, do the following: 1.
  • Page 138 6. Lift the tab to remove the storage drive out of the computer. 7. Place the new storage drive into the drive bay. User Guide...

  • Page 139: Replacing The Optical Drive

    8. Slide the storage drive firmly into the bay until it is firmly connected , and then reinstall the screws 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.
  • Page 140 3. Close the computer display and turn the computer over. 4. Loosen the screws and then remove the cover 5. Remove the screw that secures the optical drive. 6. Pull out the optical drive. User Guide...
  • Page 141 7. Insert the new optical drive into the optical-drive bay, and then press it firmly into the connector. 8. Reinstall the screw to secure the optical drive. 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.

  • Page 142: Replacing A Memory Module

    Replacing a memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory module, ensure you follow the notices and instructions in this topic. Note: The operating speed of a memory module has dependency on the system configuration.
  • Page 143 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot. Insert the memory module into the slot at an angle of about 20 degrees.

  • Page 144: Replacing The Coin-Cell Battery

    7. Reinstall the computer cover . Then tighten the screws 8. Reinstall the battery. See “Replacing the battery” on page 113. 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the coin-cell battery Before you start, print these instructions and read “Important safety information” on page vi. Prerequisites for the procedure DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.
  • Page 145 4. Loosen the screws and then remove the cover 5. Detach the connector . Then remove the coin-cell battery 6. Install the new coin-cell battery . Then attach the connector Chapter 10 Replacing devices...
  • Page 146 7. Reinstall the computer cover . Then tighten the screws 8. Reinstall the battery. See “Replacing the battery” on page 113. 9. Turn the computer over again. Connect the ac power adapter and all cables. User Guide...

  • Page 147: Chapter 11. Getting Support

    Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 131 • “Getting help and service” on page 131 • “Purchasing additional services” on page 133 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

  • Page 148: Using Diagnostic Programs

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 85 for instructions on how to use the diagnostic programs.

  • Page 149: Purchasing Additional Services

    • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • Identification of software problem sources • Configuration of UEFI BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers •...
  • Page 150 User Guide...

  • Page 151: Appendix A. Regulatory Information

    Appendix A. Regulatory information Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. Antenna location Wireless LAN antenna (auxiliary) Wireless LAN antenna (main)
  • Page 152 • A/V Remote Control Profile (AVRCP) • Basic Imaging Profile (BIP) • Basic Printing Profile (BPP) • Dial-Up Networking Profile (DUN) • File Transfer Profile (FTP) • Generic Access Profile (GAP) • Generic A/V Distribution Profile (GAVDP) • Hardcopy Cable Replacement Profile (HCRP) •...

  • Page 153: Locating Wireless Regulatory Notices

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E550, E555, and E550c notebook computer, machine types 20DF, 20DG, 20DH, and 20E0. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 154: Industry Canada Class B Emission Compliance Statement

    Responsible Party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Phone Number: 919-294-5900 Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

  • Page 155: Class 1 Laser Product Compliance Statement

    Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen.

  • Page 156: Brazil Regulatory Notice

    Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. Mexico regulatory notice Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

  • Page 157: Appendix B. Weee And Recycling Statements

    Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.

  • Page 158: Recycling Information For Brazil

    for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003.

  • Page 159: Battery Recycling Information For Taiwan

    Battery recycling information for Taiwan Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
  • Page 160 User Guide...

  • Page 161: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast”...

  • Page 162: China Rohs

    China RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. User Guide...

  • Page 163: Turkish Rohs

    Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS Appendix C. Restriction of Hazardous Substances Directive (RoHS)
  • Page 164 User Guide...

  • Page 165: Appendix D. Energy Star Model Information

    Appendix D. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. Lenovo computers of the following machine types, if the ENERGY STAR mark is affixed, have been designed and tested to conform to the ENERGY STAR program requirements for computers.
  • Page 166 To awaken the computer from sleep mode, press the Fn key on your keyboard. For more information about these settings, see the Windows Help and Support information on the computer. The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode.

  • Page 167: Appendix E. Trademarks

    Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint ThinkVantage UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries. Microsoft, Windows, Direct3D, and BitLocker are trademarks of the Microsoft group of companies.
  • Page 168 User Guide...

  • Page 169: Appendix F. Notices

    Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
  • Page 170 User Guide...

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