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Latitude 5590
Owners Manual
Regulatory Model: P60F
Regulatory Type: P60F002

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   Summary of Contents for Dell Latitude 5590

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    Latitude 5590 Owners Manual Regulatory Model: P60F Regulatory Type: P60F002...

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    © 2016 Dell Inc. or its subsidiaries. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Safety precautions................................7 Standby power................................7 Bonding ..................................7 Electrostatic discharge — ESD protection....................... 7 ESD field service kit ..............................8 Transporting sensitive components........................... 9 Before working inside your computer..........................9 After working inside your computer..........................9 2 Removing and installing components......................

  • Page 4: Table Of Contents

    3 Technology and components........................57 Power adapter.................................. 57 Processors..................................57 Kaby Lake — 7th Generation Intel Core processors..................... 57 Kaby Lake — 8th Generation Intel Core processors.....................58 Identifying processors in Windows 10........................59 Verifying the processor usage in Task Manager....................59 Verifying the processor usage in Resource Monitor....................60 Chipsets....................................

  • Page 5: Table Of Contents

    4 System specifications..........................73 Technical specifications..............................73 System specifications..............................73 Processor specifications............................73 Memory specifications.............................. 73 Storage specifications..............................74 Audio specifications..............................74 Video specifications..............................74 Camera specifications............................... 75 Communication specifications..........................75 Port and connector specifications........................... 75 Contactless smart card specifications........................76 Display specifications..............................76 Keyboard specifications.............................77 Touchpad specifications............................

  • Page 6: Table Of Contents

    Downloading the chipset driver............................. 95 Intel chipset drivers................................96 Intel HD Graphics drivers..............................96 7 Troubleshooting............................97 Enhanced Pre-Boot System Assessment — ePSA diagnostics................97 Running the ePSA diagnostics..........................97 Real Time Clock reset..............................97 8 Contacting Dell............................99 Contents...

  • Page 7: Working On Your Computer, Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    • Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: Before Working Inside Your Computer, After Working Inside Your Computer

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

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    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Replace the battery. Replace the base cover. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 11: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: •...

  • Page 12: Subscriber Identity Module(sim) Board

    M2x3.0 Component M2.0x3.0 M2.5x3.5 M2.5x5.0 M2.0x2.5 M2x5 (OD4.5) Hinge Display panel Hard drive WWAN Subscriber Identity Module(SIM) board Installing the Subscriber Identification Module card Insert a paperclip or a Subscriber Identification Module (SIM) card removal tool into the pinhole [1]. Pull the SIM card tray to remove it [2].

  • Page 13: Base Cover, Removing The Base Cover

    Base cover Removing the base cover Follow the procedure in Before working inside your computer. To remove the base cover: Loosen the M2x5 (8) captive screws that secure the base cover to the laptop [1]. b Pry the base cover from the edge [2]. NOTE: Ensure to use a plastic scribe to pry the base cover from the edge.

  • Page 14: Installing The Base Cover, Removing The Battery

    Installing the base cover Align the base cover with the screw holders on the laptop . Press the edges of the cover until it clicks into place. Tighten the M2x5 screws to secure the base cover to the laptop. Follow the procedure in After working inside your computer.

  • Page 15: Installing The Battery

    Installing the battery NOTE: 68Whr battery can use either a M.2 or 7mm SATA drive. Insert the battery into the slot on the laptop. NOTE: Wrap the battery cable below the battery routing channel to enable proper connection to the connector. Connect the battery cable to the connector on the system board.

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    NOTE: System shipped with NVMe SSDs, the SSD do not require removal of mylar shield. b Remove the SSD screw (1) that secures the SSD card to the system board . Lift and pull the SSD card from the laptop [3]. NOTE: For models shipped with NVMe SSDs, remove the thermal plate placed over the SSD.

  • Page 17: Hard Drive

    Installing the M.2 Solid State Drive - SSD NOTE: Before installing SSD card, ensure that the battery is fully charged or the power cable is plugged in. Place the SSD clip on the laptop. Tighten the M2.0x3.0 screw that secures SSD clip to the laptop. Insert the SSD into the socket on the laptop.

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    NOTE: The system default configuration is HDD. The laptop is either shipped with HDD or SDD. b Remove the M2 x 2.7+2.7 screws (4) that secure the hard drive to the system [2]. Lift the hard drive away from the system. Removing and installing components...

  • Page 19: Wlan Card, Removing The Wlan Card

    Installing hard drive Insert the hard drive into the slot on the system. Replace the screws to secure the hard drive to the system. Replace the hard drive cable. Replace the screws to secure the hard drive assembly to the system. Connect the hard drive cable to the connector on the system board.

  • Page 20: Installing The Wlan Card, Wwan Card

    Installing the WLAN card Insert the WLAN card into the slot on the laptop. Route the WLAN cables through the routing channel. Connect the WLAN cables to the connectors on the WLAN Card. Place the metal bracket and tighten the M2.0x3.0 screw to secures the WLAN card to the system board. Install the: battery base cover...

  • Page 21: Installing The Wwan Card

    NOTE: Do not pull the WWAN card more than 35°, to avoid pin damage. b Lift the metal bracket that secures the WWAN card to the system board [2]. Disconnect the WWAN cables from the connectors on the WWAN card with a plastic scribe.[3]. NOTE: Do press the WWAN card, and then release the cables from the connectors.

  • Page 22: Coin Cell Battery

    Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the coin cell battery: Disconnect the coin cell battery cable from the connector on the system board [1]. b Pry the coin cell battery to release from the adhesive and lift it away from the system board [2].

  • Page 23: Memory Modules, Removing The Memory Module, Installing The Memory Module

    Memory modules Removing the memory module Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the memory module: Press the clips securing the memory module until the memory pops-up [1]. b Pull the memory module from the connector on the system board [2]. Installing the memory module Insert the memory module into the memory module socket until the clips secure the memory module.

  • Page 24: Removing The Keyboard

    Keyboard Removing keyboard lattice Follow the procedure in Before working inside your computer. Pry the keyboard lattice from the edges [1] and lift the lattice away from the system [2]. NOTE: Gently pull or lift keyboard lattice in clockwise or anticlockwise direction to avoid breakage. NOTE: Do use a plastic scribe to pry the keyboard trim from the edges.

  • Page 25

    b Lift the latch and disconnect the keyboard backlight cable from the connector on the system [2]. NOTE: Number of cables to disconnect is based on the keyboard type. Lift the latch and disconnect the cable from the connector on the system board [3]. d Lift the latch and disconnect the cable from the connector on the system board [4].

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    Removing and installing components...

  • Page 27: Heat Sink

    Installing the keyboard Hold the keyboard and route the keyboard cable and the keyboard backlight cable through the palmrest in the system. Align the keyboard with the screw holders on the system. Replace the M2*2 screws (6) to secure the keyboard to the system. Turn the system and connect the keyboard cable and the keyboard backlight cable to the connector in the system.

  • Page 28: System Fan

    Installing the heat sink Place the heat sink on the system board and align the heat sink with the screw holders. Tighten the M2.0x3.0 screws (2) to secure the heat sink to the system board. Connect the heat sink to the connector on the system board. Install the: battery base cover...

  • Page 29: Installing The System Fan, Removing The Power Connector Port

    Installing the system fan Place the system fan on the system board and align the system fan on the screw holders. Tighten the M2.0x3.0 screws to secure the heat sink to the system board. Connect the fan cable to the connector on the system board. Install the: battery base cover...

  • Page 30: Installing The Power Connector Port

    Installing the power connector port Insert the power connector port into the slot on the laptop. Place the metal bracket on the power connector port. Tighten the M2.0x3.0 screw to secure the metal bracket to the power connector port on the laptop. Connect the power connector port cable to the connector on the system board.

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    SSD card To release the chassis frame: Release the WLAN and WWAN cables from the routing channels [1]. b Disconnect the speaker cable from the connector on the system board [2]. Lift the latch to disconnect the keyboard cable[3], touchpad cable[4], pointstick cable[5] and backlight cable (optional) [6] from the connector on the system board.

  • Page 32: System Board, Removing The System Board

    Installing the chassis frame Place the chassis frame on the computer and tighten the screws (M2x5, M2.0x3.0). NOTE: When reinstalling the chassis frame ensure the keyboard cables are NOT under the frame, but run through the opening in the frame. Connect the speaker, keyboard cable, touchpad cable, pointstick cable and backlight cable(optional).

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    SIM card module base cover battery WLAN card WWAN card SSD card hard drive memory module heat sink coin cell battery Power connector port chassis frame To release the system board: Remove the M2.0x3.0 screws that secures the metal bracket to the system board [1]. b Lift the metal bracket that secures the display cable to the system board [ 2].

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    Remove the M2.0x3.0 screws (3) and lift the system board away from the computer [1, 2]. Removing and installing components...

  • Page 35: Installing The System Board

    Installing the system board Align the system board with the screw holders on the laptop. Tighten the M2.0x3.0 screws to secure the system board to the laptop. Place the metal bracket and tighten the M2.0x5.0 screws on the system board. NOTE: The metal bracket referred is the USB-C bracket.

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    To remove the touchpad panel: Lift the latch and disconnect the touchpad panel cable from the connector on the system board [1]. b Remove the M2.0x3.0 screws (2) that secure the touchpad panel to the laptop [2]. Lift the touchpad panel away from the laptop [3]. Removing and installing components...

  • Page 37: Smartcard Module

    Installing the touchpad panel Place the touchpad panel into the slot on the system board. Tighten the M2.0x3.0 screws to secure the touchpad panel. Connect the touchpad cable. Connect the SmartCard reader cable to the laptop. Install the: chassis frame SSD card hard drive WWAN...

  • Page 38

    battery WLAN card WWAN SSD card hard drive chassis frame To release the SmartCard reader: Disconnect the SmartCard reader board cable from the connector on the system board [1]. b Peel off the cable to release from the adhesive [2]. To remove the SmartCard reader: Remove the M2.0x3.0 screws (2) that secure the SmartCard reader board to the palmrest [1].

  • Page 39: Led Board, Removing The Led Board

    Installing the SmartCard reader Place the SmartCard reader on the laptop. Tighten the M2.0x3.0 screws to secure the SmartCard reader to the laptop. Affix the SmartCard reader cable and connect the cable to the connector on the system board. Install the: chassis frame SSD card hard drive...

  • Page 40: Installing The Led Board

    base cover battery WLAN card WWAN SSD card hard drive chassis frame To remove the LED board: Lift the latch and disconnect the LED board cable from the connector on the LED board [1]. b Remove the M2.0x3.0 screw that secures the LED board to the laptop [2]. Lift the LED board away from the laptop [3].

  • Page 41: Removing The Speaker

    Speaker Removing the speaker Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN card WWAN SSD card hard drive chassis frame To disconnect the cables: NOTE: Speaker cables are disconnected to remove the chassis frame. Lift the latch and disconnect the LED board cable [1].

  • Page 42: Installing The Speaker, Removing The Hinge Cap

    Installing the speaker Place the speakers into the slots on the laptop. Route the speaker cable through the retention clips through the routing channel. Connect the speaker and LED board cable to the laptop. Install the: chassis frame SSD card orhard drive WWAN WLAN card battery...

  • Page 43: Display Assembly, Removing The Display Assembly

    Installing the hinge cap Place the hinge bracket to align with the screw holders on the laptop. Tighten the M2x3.0 (OD4.5) screws to secure the display assembly to the laptop. Install the: battery base cover Follow the procedure in After working inside your computer.

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    b Remove the M2.0x3.0 screws (2) and lift the metal bracket that secure the display cable on the computer [2,3]. Disconnect the display cable [4]. To remove hinge screws: Remove the M2.0x5.0 screws (4) that secure the display assembly to the system board [1]. b Release the antenna cables and display cable from the routing channel [2, 3].

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    Turn over the laptop. To remove the display assembly: Remove the M2.0x5.0 screws (2) that secure the display assembly to the laptop [1]. b Flip to open the display [2]. Removing and installing components...

  • Page 46

    Slide upward the display assembly away from the system base. Removing and installing components...

  • Page 47: Installing The Display Assembly, Display Bezel

    Installing the display assembly Place the display assembly to align with the screw holders on the laptop. Tighten the M2.0x5.0 screws to secure the display assembly to the laptop. Turn over the laptop. Route the display cable through the routing channel and route the antenna cables by pushing it through the hole. Connect the antenna cables and display cable to the connectors.

  • Page 48: Installing Display Bezel, Display Hinges, Removing The Display Hinge

    Installing display bezel Place the display bezel on the display assembly. NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly. Starting from the top corner, press clockwise on the display bezel and work around the entire bezel until it clicks on to the display assembly.

  • Page 49: Installing The Display Hinge

    display assembly display bezel To remove the display hinge: Remove the M2.5x3.5 screws (3) that secure the display hinge to the display assembly [1]. b Lift the display hinge away from the display assembly [2]. Repeat the step 3a. and 3b. to remove the other display hinge. Installing the display hinge Place the display hinge cover on the display assembly.

  • Page 50: Display Panel, Removing The Display Panel

    Display panel Removing the display panel Follow the procedure in Before working inside your computer. Remove the: base cover battery WWAN WLAN card hinge cap display assembly display bezel Remove the M2.0x3.0 screws (4) that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the eDP cable [2].

  • Page 51: Installing The Display Panel

    Installing the display panel Connect the eDP cable to the connector and affix the blue tape. Affix the adhesive tape to secure the eDP cable. Replace the display panel to align with the screw holders on the display assembly. Tighten the M2.0x3.0 screws to secure the display panel to the display assembly. Install the: display bezel display assembly...

  • Page 52: Display (edp) Cable

    Display (eDP) cable Removing the eDP cable Follow the procedure in Before working inside your computer. Remove the: base cover battery WWAN WLAN card display assembly display bezel Peel off the eDP cable from the adhesive to remove it from the display. Installing the eDP cable Affix the eDP cable on the display assembly.

  • Page 53: Camera

    Camera Removing camera Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN WWAN display assembly display bezel display panel To remove the camera: Disconnect the camera cable from the connector on the display panel[1]. b Carefully pry and lift the camera module from the display back cover [2].

  • Page 54: Display Back Cover Assembly

    Installing camera Insert the camera into the slot on the display assembly. Connect the display cable to the connector. Affix the two conductive tape above the camera. Install the: display panel display bezel display assembly WLAN WWAN memory module battery base cover Follow the procedure in After working inside your...

  • Page 55: Palm Rest, Replacing The Palm Rest

    base cover Follow the procedure in After working inside your computer. Palm rest Replacing the palm rest Follow the procedure in Before working inside your computer. Remove the: base cover battery keyboard WLAN card SSD card hard drive memory module heat sink coin cell battery chassis frame...

  • Page 56

    coin cell battery heat sink memory module SSD card hard drive WLAN card keyboard battery base cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 57: Power Adapter

    Technology and components This chapter details the technology and components available in the system. Topics: • Power adapter • Processors • Chipsets • Memory features • Graphic options • Display options • Hard drive options • USB features • HDMI 1.4- HDMI 2.0 •...

  • Page 58: Kaby Lake — 8th Generation Intel Core Processors

    • Intel Built-in Visuals • Intel HD graphics - exceptional videos, editing smallest details in the videos • Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring • Intel Clear Video HD - visual quality and color fidelity enhancements for HD playback and immersing web browsing •...

  • Page 59: Identifying Processors In Windows 10

    • Integrated memory controller • Intel Smart Cache • Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6 • Intel Rapid Storage Technology Kaby lake Specifications Table 3. Kaby lake specifications Processor number Clock Cache No. of cores/No. of Power Memory type Graphics...

  • Page 60: Verifying The Processor Usage In Resource Monitor

    The processor performance details are displayed. Verifying the processor usage in Resource Monitor Right Click on the Taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Click Open Resource Monitor.

  • Page 61: Identifying The Chipset In Device Manager On Windows 10

    The memory information is displayed on the right pane. Testing memory using ePSA Turn on or restart your system. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system.

  • Page 62: Ddr4

    NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the laptop and try again. DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 63: Display Options

    Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.

  • Page 64: Rotating The Display, Cleaning The Display

    Rotating the display Right click on the desktop. A sub menu is displayed. Select Graphic Options > Rotation and choose on of the following: • Rotate to Normal • Rotate to 90 Degrees • Rotate to 180 Degrees • Rotate to 270 Degrees NOTE: The Display can also be rotated using the following key combinations: •...

  • Page 65: Connecting To External Display Devices

    Identifying the hard drive in the BIOS Turn on or restart your system. When the Dell logo appears, perform the following action to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 66: Usb Features

    The hard drive is listed under the System Information under the General group. USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below.

  • Page 67: Applications

    commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below: •...

  • Page 68: Advantages Of Hdmi

    Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 69: Realtek Alc3246 Waves Maxxaudio Pro Controller

    Before installation After installation Changing the audio settings Tap or touch the Search the web and Windows and type Dell Audio. Start the Dell Audio utility from the left pane. Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop.

  • Page 70: Wlan Cards

    Table 6. Realtek HD audio drivers Before installation After installation WLAN cards NOTE: Qualcomm xxxxxx (for example :QCA61x4A) is a product of Qualcomm Technologies, Inc Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature. •...

  • Page 71: Identifying The Camera In Device Manager On Windows 10

    Identifying the camera in Device Manager on Windows 10 In the Search box, type device manager, and tap to start it. Under Device Manager, expand Imaging devices. Starting the camera application Tap or click the Windows button and select All apps. Select Camera from the apps list.

  • Page 72

    Technology and components...

  • Page 73: Technical Specifications, Processor Specifications

    System specifications Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start > Settings > System > About. System specifications Feature Specification Chipset Intel Kaby Lake (integrated with the processor) DRAM bus width 64-bit Flash EPROM...

  • Page 74: Audio Specifications

    Feature Specification Speed • 2400 MHz non ECC for 8th Gen processors • 2133 MHz non ECC for 7th Gen processors Minimum memory 4 GB Maximum memory 32 GB Storage specifications Feature Specification SSD M.2 2280 / up to 512GB, OPAL SED options /up to 1TB, OPAL SED options /PCIe x2 NVMe M.S 2230 / PCIe NVMe up to 1TB, Hybrid, OPAL SED options...

  • Page 75: Camera Specifications

    Feature Specification • 15-pin VGA connector • DisplayPort over USB Type-C connector Camera specifications Feature Specification Camera resolution 1 megapixels HD Panel Resolution 1280 x 720 pixels FHD Panel 1280 x 720 pixels Resolution HD Panel Video 1280 x 720 pixels Resolution (maximum) FHD Panel Video...

  • Page 76: Display Specifications

    Feature Specification USB port It has one option: • One Display Port over USB Type C Contactless smart card specifications Feature Specification Supported Smart BTO with USH Cards/Technologies Display specifications Feature Specification Type • Non-touch HD • Non-touch FHD • Touch FHD with Embedded Touch Height 360 mm (14.17 inches)

  • Page 77: Keyboard Specifications, Touchpad Specifications, Battery Specifications

    Feature Specification Maximum viewing +10/-30 angles (vertical) Pixel pitch 0.2265 mm (0.0089 inches) Keyboard specifications Feature Specification Number of keys • United States: 82 keys • United Kingdom: 83 keys • Japan: 86 keys • Brazil: 84 keys Touchpad specifications Feature Specification Active Area:...

  • Page 78: Ac Adapter Specifications, Physical Specifications

    Feature Specification • Operating: 0°C to 35°C (32°F to 95°F) Operating Non-operating - 20°C to 65°C (- 4°F to 149°F) Coin cell battery 3 V CR2032 lithium coin cell AC Adapter specifications Feature Specification Type 65 W/90 W Input voltage 100 V AC to 240 V AC Input current 1.7 A / 1.6 A...

  • Page 79: Environmental Specifications

    Environmental specifications Temperature Specifications Operating 0°C to 35°C (32°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Relative humidity Specifications (maximum) Operating 10 % to 90 % (non condensing) Storage 5 % to 95 % (non condensing) Altitude Specifications (maximum) Operating 0 m to 3048 m (0 ft to 10,000 ft)

  • Page 80: System Setup Options, Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 81: Navigation Keys, System Setup Overview

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 82: System Configuration Screen Options

    Option Description • Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM ASize, DIMM B Size, • Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology.

  • Page 83

    Enable External USB Port (by default enable) • Enable Thunderbolt Ports (by default enable) • Enable Thunderbolt Boot Support • Always Allow Dell Docks (by default enable) • Enable Thunderbolt (ans PCIe behind TBT) Pre-boot • Security level — No Secuirty •...

  • Page 84

    Option Description Keyboard This field lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness level Illumination can be set from 0% to 100%. The options are: • Disabled • • Bright (enabled by default) Keyboard Backlight The Keyboard Backlight Timeout dims out with AC option.

  • Page 85: Video Screen Options

    Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description...

  • Page 86

    Option Description UEFI Capsule Allows yout to control whether this system allows BIOS updates via UEFI capsule update packages. Firmware Updates • Enable UEFI Capsule Firmware Updates (enabled by default) TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are: •...

  • Page 87: Secure Boot Screen Options

    Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature. • Disabled • Enabled Default setting: Enabled. Expert Key Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Management Mode option is disabled by default.

  • Page 88: Performance Screen Options

    This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed during Standby, the system setup removes power from all the USB ports to conserve battery power. • Enable USB Wake Support • Wake on Dell USB-C Dock (By default enable) System setup options...

  • Page 89

    Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •...

  • Page 90: Post Behavior Screen Options

    Option Description • 15 Watts POST Behavior screen options Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Default setting: Enable Adapter Warnings Keypad Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard. (Embedded) •...

  • Page 91: Virtualization Support Screen Options

    Option Description Warnings and Error This option will cause the boot process to only pause when warnings or errors are detected. • Prompt on Warnings and Errors This option is enabled by default. • Continue on Warnings • Continue on Warnings and Errors NOTE: Error deemed critical to the operation of the system hardware will always halt the system.

  • Page 92: Maintenance Screen Options

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. Restart the computer. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.

  • Page 93: System And Setup Password, Assigning A System Password And Setup Password

    Click Find it myself. Click BIOS to view the BIOS versions. Identify the latest BIOS file and click Download. Select your preferred download method in the Please select your download method below window, click Download File. The File Download window appears. Click Save to save the file on your computer.

  • Page 94

    The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press Enter or Tab. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re-enter the new password when promoted.

  • Page 95: Supported Operating Systems

    • Ubuntu • Neokylin V6.0 OS Media Support • Dell.com/support to download eligible Windows OS • USB media available for upsell Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit.

  • Page 96: Intel Chipset Drivers

    Double-click the chipset driver file icon and follow the instructions on the screen. Intel chipset drivers Verify if the Intel chipset drivers are already installed in the laptop. Table 8. Intel chipset drivers Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop.

  • Page 97: Troubleshooting

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power off state only if it is connected to AC power.

  • Page 98

    The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are unaffected by the RTC reset: • Service Tag • Asset Tag • Ownership Tag • Admin Password •...

  • Page 99: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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