HP ProLiant TM200 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Server
  5. ProLiant TM200
  6. Maintenance and service manual
HP ProLiant TM200 Maintenance And Service Manual

HP ProLiant TM200 Maintenance And Service Manual

Thin micro server
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
HPE ProLiant Thin Micro TM200 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications,
and requirements for hardware components and software. This guide is for an experienced
service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of
computer equipment, and are trained in recognizing hazards in servers and storage systems, and
are familiar with weight and stability precautions.
Part Number: 876050-002
Published: May 2017
Edition: 2

Advertisement

Table of Contents
loading

Related Manuals for HP ProLiant TM200

Summary of Contents for HP ProLiant TM200

  • Page 1 HPE ProLiant Thin Micro TM200 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, and are trained in recognizing hazards in servers and storage systems, and are familiar with weight and stability precautions.
  • Page 2 © 2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Customer self repair..................6 Illustrated parts catalog................15 Server and storage expansion unit components................15 Removal and replacement procedures............19 Safety considerations........................19 Preventing electrostatic discharge..................19 Symbols on equipment......................19 Server warnings and cautions....................20 Prepare the server for hardware replacement ..................21 Power down the server ......................
  • Page 4 Remove the server fan......................51 Fan parts..........................52 Install the server fan....................... 52 Replacing the system battery......................53 Replace the system battery....................53 Replacing the ambient temperature sensor cable................54 Remove the ambient temperature sensor cable..............55 Replacing the system board assembly....................55 Remove the system board assembly..................56 Install the system board assembly..................56 Troubleshooting..................58...
  • Page 5 Support and other resources..............74 Accessing Hewlett Packard Enterprise Support................74 Accessing updates..........................74 Customer self repair.......................... 74 Remote support..........................75 Warranty information......................... 75 Regulatory information........................76 Documentation feedback........................76 Acronyms and abbreviations..............77 Contents...

  • Page 6: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 7 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non"...
  • Page 8 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web. Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà...
  • Page 9 Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará...
  • Page 10 • Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. • Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant.
  • Page 11 Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone.
  • Page 12 Customer self repair...
  • Page 13 Customer self repair...
  • Page 14 Customer self repair...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Server and storage expansion unit components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Spare part Customer self number repair System battery 319603-001 Mandatory...
  • Page 16 Item Description Spare part Customer self number repair a) 1 TB ETY hard drive 843395-001 Mandatory b) 1 TB MDL hard drive* 659569-001 Mandatory c) 2 TB MDL hard drive* 659570-001 Mandatory d) 4 TB MDL hard drive* 801925-001 Mandatory LFF SATA 6Gb/s non-hot-plug hard drives for the storage expansion —...
  • Page 17 Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.
  • Page 18 Illustrated parts catalog...

  • Page 19: Removal And Replacement Procedures

    Removal and replacement procedures Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge About this task To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 20: Server Warnings And Cautions

    This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

  • Page 21: Prepare The Server For Hardware Replacement

    Prepare the server for hardware replacement Prerequisites Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Procedure 1. Power down the server. 2. Disconnect the power cord from the AC source, and then disconnect the power adapter from the server. 3.

  • Page 22: Remove The Server From The Wall Mount

    Remove the server from the wall mount Procedure 1. Open the wall mount latch. 2. Remove the server from the wall mount. Remove the server from the storage expansion unit Prerequisites Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. Procedure 1.

  • Page 23: Remove The Access Panel

    a. Pull the latch on the rear of the storage expansion unit. b. Loosen the captive screws. c. Push the latch back in place. d. Return the assembly to an upright position. e. Remove the server from the storage expansion unit. Remove the access panel Prerequisites Before you perform this procedure, make sure that you have a No.

  • Page 24: Remove The Communication Board

    Remove the communication board Prerequisites • Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. • Before installing the hardware option, make sure that you understand the following warning and cautions. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 25 2. Remove the RJ-45 port spacer. Retain the blank for later use. 3. Remove the communication board. Removal and replacement procedures...

  • Page 26: Remove The Server Drive Assemblies

    Remove the server drive assemblies Prerequisites Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. Procedure 1. Release the drive SATA cables from the middle frame: a. Press and hold the release button on the SATA connectors, and then disconnect the cables from the system board.

  • Page 27: Disconnect The Drive Sata-Power Y-Cables

    • Removing the drive 2 assembly • Removing the drive 1 assembly 3. If the middle frame is to be removed, disconnect the drive SATA-power Y cables. Disconnect the drive SATA-power Y-cables Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1.

  • Page 28: Disconnect The Drive Sata-Power Y-Cables

    2. Disconnect the drive 2 SATA-power Y-cable: a. If the drive 2 SATA connector is still connected, press and hold the release button, and then disconnect it from the system board. b. Remove the drive 2 power cable clip screw, and then remove the clip. c.

  • Page 29: Remove The Middle Frame

    2. Disconnect the drive 2 SATA-power Y-cable: a. If the drive 2 SATA connector is still connected, press and hold the release button, and then disconnect it from the system board. b. Remove the drive 2 power cable clip screw, and then remove the clip. c.
  • Page 30 Retain the bracket and screws for later use. 2. Remove the RJ-45 port blank. Retain the blank for later use. 3. Remove the RJ-11 port blank. Retain the blank for later use. Removal and replacement procedures...

  • Page 31: Prepare The Server For Operation

    4. Remove the middle frame from the server: a. Remove the screws and standoffs securing the middle frame. b. Lift the middle frame from the system board. Prepare the server for operation Procedure 1. Depending on what hardware was replaced, do one or more of the following: a.

  • Page 32: Install The Middle Frame

    d. If removed, install the communication board. e. If removed, install the access panel. 2. If the server was removed from the cradle, wall mount, or storage expansion unit: • Install the server in the cradle. • Install the server in the wall mount. •...
  • Page 33 3. Install the remaining screws and standoffs on the middle frame. 4. Install the RJ-11 port blank. Removal and replacement procedures...
  • Page 34 5. Install the RJ-45 port blank. 6. Align the RJ-45 port bracket to the middle frame. 7. Install the RJ-45 port bracket screws according to the numbering indicated on the bracket. Removal and replacement procedures...

  • Page 35: Connect The Drive Sata-Power Y-Cables

    Connect the drive SATA-power Y-cables Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Connect the drive 2 SATA-power Y-cable: a. Connect the cable to the drive 2 SATA connector. b. Connect the cable to the drive 2 power connector. c.

  • Page 36: Install The Server Drive Assemblies

    Install the server drive assemblies Prerequisites Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. Procedure 1. Install the drive 1 assembly, and then install the drive 2 assembly by performing the same procedure: a.

  • Page 37: Install The Communication Board

    2. Secure the drive SATA cables in the middle frame tabs. Install the communication board Prerequisites • Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. • Before installing the hardware option, make sure that you understand the following warning and caution. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 38 CAUTION: To prevent improper cooling and thermal damage, do not operate the server with the access panel and the M.2 SSD compartment cover open or removed. Procedure 1. Align the rear screw holes of the communication board to the middle frame. 2.

  • Page 39: Install The Access Panel

    6. Install the communication board screws. Install the access panel Prerequisites Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. Procedure 1. Slide the access panel toward the rear of the server. 2. Tighten the captive screws. Install the access panel...

  • Page 40: Install The Server On The Mounting/Docking Hardware

    Install the server on the mounting/docking hardware About this task If the server was removed from a cradle, wall mount, or storage expansion unit: • Install the server in the cradle. • Install the server in the wall mount. • Install the server on the storage expansion unit.

  • Page 41: Install The Server In The Wall Mount

    Install the server in the wall mount Procedure 1. Orient the server in a vertical position with the rear panel facing the cradle latches. 2. Insert the two hooks on the bottom side of the wall mount into the corresponding openings on the server. 3.

  • Page 42: Install The Server On The Storage Expansion Unit

    Install the server on the storage expansion unit Prerequisites Before you perform this procedure, make sure that you have a No. 2 Phillips screwdriver available. Procedure 1. Insert the two hooks on top of the storage expansion unit into the corresponding openings on the bottom of the server.

  • Page 43: Power Up The Server

    6. Push the latch back in place. 7. Return the assembly to an upright position. Power up the server About this task To power up the server, press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from red to white.

  • Page 44: Remove A Storage Expansion Drive

    Remove a storage expansion drive Procedure 1. Remove the drive bay cover: a. Press the cover release button. b. Open, and then remove the drive bay cover. 2. Remove the drive: a. Press the latch, and then open the release lever. b.

  • Page 45: Install The Drive Bay Cover

    2. Install the drive in the bay, and then close the release lever. Install the drive bay cover Procedure 1. Attach the drive bay cover. 2. Close the drive bay cover until it clicks into place. Replacing a DIMM Procedure 1.

  • Page 46: Remove A Dimm

    3. Remove the DIMM. 4. Install the new DIMM. 5. Prepare the server for operation. Remove a DIMM Procedure 1. Open the DIMM slot latches. 2. Remove the DIMM. Install a DIMM Procedure 1. Open the DIMM slot latches. 2. Align the notch on the bottom edge of the DIMM with the keyed surface of the DIMM slot, and then fully press the DIMM into the slot until the latches snap back into place.

  • Page 47: Replacing The Communication Board

    Replacing the communication board Procedure 1. Prepare the server for hardware replacement. 2. Remove the access panel. 3. Remove the communication board. 4. Install the new communication board. 5. Prepare the server for operation. Replacing a server drive Procedure 1. Prepare the server for hardware replacement. 2.

  • Page 48: Install A Server Drive In The Cage

    Install a server drive in the cage Prerequisites Before you perform this procedure, make sure that you have a T-10 screwdriver available. Procedure 1. Install the drive in the cage. Make sure that the drive connector is on the same side as the arrow marker on the cage. 2.

  • Page 49: Remove The Drive Sata-Power Y-Cable

    7. Install the server drive assemblies. 8. Prepare the server for operation. Remove the drive SATA-power Y-cable Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If you are replacing the drive 1 SATA-power Y-cable: a.

  • Page 50: Replacing The Server Fan

    b. Press and hold the release button on the drive 2 SATA connector, and then disconnect the SATA connector. c. Remove the drive 2 power cable clip, and then disconnect the power connector. d. Release the drive 2 SATA cable from the middle frame cable tabs. 3.

  • Page 51: Remove The Server Fan

    7. Install the new fan. 8. Prepare the server for operation. Remove the server fan Prerequisites Before you perform this procedure, make sure that you have a small flat-nose plier available. Procedure 1. Use a small flat-nose plier to disconnect the fan cable. 2.

  • Page 52: Fan Parts

    Fan parts Item Description Fan blade Rubber caps Fan guard Install the server fan Procedure 1. Attach the rubber caps on the new fan. 2. Install the fan. The fan guard side of the fan must face the ventilation slots of the chassis. In this position, the airflow direction marker on the fan points to the chassis exterior.

  • Page 53: Replacing The System Battery

    Replacing the system battery Procedure 1. Prepare the server for hardware replacement. 2. Remove the access panel. 3. If installed, remove the communication board. 4. Replace the system battery. 5. Prepare the server for operation. Replace the system battery Prerequisites Before you perform this procedure, make sure that you have a small flat-nose plier available.

  • Page 54: Replacing The Ambient Temperature Sensor Cable

    3. Slightly push the metal lab, and then install the new system battery in the socket. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Replacing the ambient temperature sensor cable Procedure 1.

  • Page 55: Remove The Ambient Temperature Sensor Cable

    Remove the ambient temperature sensor cable Procedure 1. Disconnect the ambient temperature sensor cable from the system board. 2. Detach the other end of the cable from the adhesive pad. Replacing the system board assembly Procedure Prepare the server for hardware replacement. Remove the access panel.

  • Page 56: Remove The System Board Assembly

    Remove the system board assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Remove the screw on the fin base end of the heatsink. 2. Remove the system board assembly. Install the system board assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
  • Page 57 2. Secure the screw on the fin base end of the heatsink. Removal and replacement procedures...

  • Page 58: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 59: Diagnostic Tools

    Diagnostic tools HPE iLO iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely.

  • Page 60: Using Uefi System Utilities

    • Selecting a language • Launching other preboot environments such as the Embedded UEFI Shell For more information, see the UEFI System Utilities user guide on the Hewlett Packard Enterprise website. To access mobile-ready online help for the UEFI System Utilities and UEFI Shell, scan the QR code at the bottom of the screen.

  • Page 61: Insight Diagnostics

    The serial number should only be modified by qualified service personnel. This value should always match the serial number located on the chassis. 4. To clear the warning, press the Enter key. 5. Enter the serial number and press the Enter key. 6.

  • Page 62: External Usb Functionality

    transition to USB 3.0 speeds. This mode is compatible with operating systems that do not support USB 3.0 while allowing USB 3.0 devices to operate at USB 3.0 speeds with state-of-the-art operating systems. • Enabled—If Enabled, USB 3.0 capable devices operate at USB 3.0 speeds at all times (including the preboot environment) when in UEFI Boot Mode.

  • Page 63: Component Identification

    Component identification Front panel components Item Description USB 3.0 port USB 2.0 port Front panel LEDs and button Item Description Status UID LED Solid blue = Activated Flashing blue = Remote management or firmware upgrade in progress Off = Deactivated Drive LED Flashing white = Ongoing drive activity Off = No drive activity...

  • Page 64: Front Panel Led Power Fault Codes

    Item Description Status Health LED Solid white = Normal Flashing amber = System degraded Flashing red (1 flash per second) = System critical Power On/Standby Solid white = System on button/LED Flashing white = Performing power on sequence Solid red = System in standby Flashing red = Unsuccessful power on sequence.

  • Page 65: Rear Panel Leds And Button

    Item Description LAN port 1 LAN port 2 LAN port 3 LAN port 4 VGA port iLO Management Port WAN/LAN port 2 WAN/LAN port 1 USB 3/0 ports (2) Power adapter jack This connector is on the communication board option. This connector is on the system board.

  • Page 66: Dock Connector For The Storage Expansion Unit

    Item Description Status iLO status LED Solid green = Linked to network Flashing green = Network active Off = No network activity iLO link LED Green = Network link Off = No network link Dock connector for the storage expansion unit The dock connector for the storage expansion unit installation is located on the bottom side of the server.

  • Page 67: System Maintenance Switch

    Item Description System battery Fan connector Channel 1 DIMM slot Channel 2 DIMM slot Drive 2 SATA port Drive 1 SATA port Communication board connector Drive 2 power connector Ambient temperature sensor connector System maintenance switch Drive 1 power connector System maintenance switch Position Default...

  • Page 68: Kensington Security Slot Locations

    • Drive numbering for the storage expansion unit Kensington security slot locations • Kensington security slot in a server in the desktop position – Use a Kensington cable lock. • Kensington security slot in a server installed in the cradle – Use a Kensington cable lock. Kensington security slot locations...
  • Page 69 • Kensington security slot in the wall mount – Use a Kensington noncable lock or a cable lock that includes a wall mount anchor. • Kensington security slot in the storage expansion unit – Use a Kensington cable lock. Component identification...

  • Page 70: Fan Locations

    Fan locations • Fan location in the server • Fan location in the storage expansion unit Fan locations...

  • Page 71: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 72: Server Fan Cabling

    Server fan cabling Ambient temperature sensor cabling Server fan cabling...

  • Page 73: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 65°C (-22°F to 149°F) Relative humidity (noncondensing) — Operating Maximum wet bulb temperature of 28°C (82.4°F) = 10% to 90% Nonoperating Maximum wet bulb temperature of 38.7°C (101.7°F) = 0% to 95% Mechanical specifications Dimension...

  • Page 74: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 75: Remote Support

    Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: http://www.hpe.com/support/selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support...

  • Page 76: Regulatory Information

    Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 77: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Automatic Server Recovery Customer Self Repair electrostatic discharge entry (HPE Entry drive family) HPE SIM HPE Systems Insight Manager Integrated Lights-Out Integrated Management Log large form factor midline (HPE Midline drive family) NVRAM nonvolatile memory POST Power-On Self-Test QR code...
  • Page 78 Service Pack for ProLiant solid-state device serial, USB, video UEFI Unified Extensible Firmware Interface unit identification Acronyms and abbreviations...

Table of Contents