HP Tc2100 - Server - 128 MB RAM Installation Manual

Hp server tc2100 installation sheet (english)
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HP Server tc2100

Installation Guide

HP Part Number P4648-90000
Printed in August 2001

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Summary of Contents for HP Tc2100 - Server - 128 MB RAM

  • Page 1: Installation Guide

    HP Server tc2100 Installation Guide HP Part Number P4648-90000 Printed in August 2001...
  • Page 2: Audience Assumptions

    Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3: Table Of Contents

    Contents 1 Setting Up the HP Server ................. 1 Setup Steps ....................... 1 Preparations ....................1 Installing the HP Server ..................2 Installing Options ................... 2 Applying Power to the Server ................4 2 Controls, Ports, and Indicators ..............7 Introduction ......................
  • Page 4 Contents SCSI Controller Configuration..............27 SCSI Mass Storage Additions..............28 Installing a Second Hard Disk Drive..............28 Installing a Third Hard Disk Drive ..............32 Installing an Optional Backup Tape Drive ........... 34 5 Installing Additional Memory ............... 37 Introduction ...................... 37 Tools Required ....................
  • Page 5 Contents Setting Boot Passwords ................64 SCSI Configuration Utility ................67 9 Troubleshooting .................... 69 Introduction ...................... 69 Tools Required .................... 70 Common Installation Problems................ 70 Troubleshooting Sequence ................. 71 Server Will Not Power On ................71 Problems after Server is Powered On............72 Error Messages ....................
  • Page 6 Contents Warranty ......................95 HP Software Product License Agreement............95 Non-Nuclear Usage ..................96 Index........................97...
  • Page 7: Setting Up The Hp Server

    1 Setting Up the HP Server Setup Steps This chapter provides a quick overview of the most efficient way to set up your HP Tower Server tc2100. It is important to follow the setup steps in this chapter in the exact order listed here, but skip any steps that do not apply to your situation. References are provided to chapters within this guide or other Installation guides, for more information about installation and upgrades of this HP Server.
  • Page 8: Installing The Hp Server

    Chapter 1 Setting Up the HP Server HP Server tc2100 Installation Guide This document describes installation of the various supported NOSs, loading drivers, flashing BIOS, and using HP DiagTools to verify your HP Server’s integrity. Installing the HP Server 5) If there are no options If there are no optional HP accessories to install at this time, (do not install third party options until you have to install, skip to Step 7.
  • Page 9 Chapter 1 Setting Up the HP Server • Install optional hard disk drives or 6b) Add Mass Storage Devices other optional mass storage devices. • Adding IDE or SCSI hard disk drives depends on the model. • For details refer to Chapter 4, "Installing Mass Storage Devices."...
  • Page 10: Applying Power To The Server

    Chapter 1 Setting Up the HP Server 6e) Replacing the covers • Ensure all cables are properly routed and all components are fully seated, before replacing the covers. • For details refer to Chapter 3, "Opening and Closing the HP Server."...
  • Page 11 Chapter 1 Setting Up the HP Server • Connect the keyboard, mouse, monitor, and 8) Connect Peripherals UPS to the Server. • If you don’t use a UPS with the Server, you may experience an arcing effect when you plug in the power cord to the AC power source.
  • Page 12 Chapter 1 Setting Up the HP Server 11) Run DiagTools (Optional) • To verify the HP Server’s hardware integrity and ensure the Server is fully functional you may boot the HP Server in DOS with the Startup CD-ROM installed to run HP DiagTools, and follow the screen instructions to run the Basic Test.
  • Page 13: Controls, Ports, And Indicators

    2 Controls, Ports, and Indicators Introduction Before operating the HP Tower Server tc2100, familiarize yourself with the HP Server's controls, ports, and indicators, as shown in Figures 2-1 through 2-3. Front Panel The front panel of the HP Server tc2100 provides the controls and indicators commonly used when operating the Server.
  • Page 14: Additional Front Panel Controls And Indicators

    Chapter 2 Controls, Ports and Indicators Table 2-1. Control Panel Switch and Indicators Control / Indicator Description Power On/Off/ This green LED indicator provides the power state of the Sleep LED Server: Steady green when the Server is operating normally. Off when the Server is powered off.
  • Page 15 Chapter 2 Controls, Ports, and Indicators Eject Button Eject Button Disk Activity Eject Button Status LEDs Backup Tape Drive (Optional) Figure 2-2. Input and Storage Device Controls and Indicators Table 2-2. HP Backup Tape Drive LED Codes Left LED Right LED Definition No Power Cartridge loaded, drive ready, but No activity...
  • Page 16: Rear View

    NOTE For more information on the HP Tape Drive and its error codes, refer to the documentation provided with the tape drive or refer to Hewlett-Packard's web site, at: http://www.hp.com Refer to Chapter 4, "Installing Mass Storage Devices," for installation information.
  • Page 17: Applying Power To The Hp Server

    Chapter 2 Controls, Ports, and Indicators • System Fan is a variable speed fan controlled by thermal sensors on the system board. The system fan speed can be controlled by the fan speed settings in the (BIOS) Setup Utility. Power Input Keylock Voltage...
  • Page 18: Powering-Up The Server

    Chapter 2 Controls, Ports and Indicators Powering-Up the Server NOTE Turn on power to the monitor connected to the HP Server before you power-on the Server. This allows proper auto-configuration of video output of the Server as it boots. CAUTION To prevent damage to the power supply, check the Input Voltage selector switch before connecting the Server and its power cord to a voltage source.
  • Page 19: Powering-Down The Server

    Chapter 2 Controls, Ports, and Indicators Powering-Down the Server 1. Log off all users and, if necessary, back up files. o Schedule the power down for a time when the Server’s down time will affect the fewest users. o If you will be doing any kind of hardware or software upgrade, ensure the Server's data has been backed up.
  • Page 20 Chapter 2 Controls, Ports and Indicators the Server. The term "sleep state" refers to any of several reduced power consumption states in which normal NOS activity has ceased. The Server supports several sleep states. One of these is a “standby” or “suspend” sleep state, which has a short wake-up time.
  • Page 21 Chapter 2 Controls, Ports, and Indicators CAUTION If the power button override is used, there is a strong possibility of corrupted or lost data. Refer to the BIOS Setup Utility in Chapter 8, “Configuring the HP Server” and your NOS documentation for instructions on setting up Sleep States and transitioning into and out of the various states.
  • Page 23: Opening And Closing The Hp Server

    3 Opening and Closing the HP Server Introduction This chapter describes how to remove and replace the HP Tower Server tc2100’s left side cover and the upper front bezel. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
  • Page 24: Removing The Side Cover

    Chapter 3 Opening and Closing the HP Server Removing the Side Cover 1. Turn off the Server and disconnect the power cord. Refer to Chapter 2, “Controls, Ports, and Indicators” for shutdown procedure. 2. If phone lines are connected to the Server, remove the phone lines. 3.
  • Page 25: Removing The Front Bezel

    Chapter 3 Opening and Closing the HP Server Figure 3-2. Removing the Left Side Cover 6. Place the left side cover in a safe place for re-installation later. Removing the Front Bezel The top front Bezel must be removed to install/remove mass storage devices into the upper drive shelves (first four shelves or common trays) of the Server.
  • Page 26: Replacing The Upper Front Bezel

    Chapter 3 Opening and Closing the HP Server Release Tabs (2) Figure 3-3. Removing Upper Front Bezel 4. Place the upper front bezel in a safe place for re-installation later. Replacing the Upper Front Bezel The Upper Front Bezel uses hinge teeth instead of a normal hinge assembly to engage both sides and pivots on these when opening or closing the front bezel.
  • Page 27: Replacing The Left Side Cover

    Chapter 3 Opening and Closing the HP Server Hinge Teeth (4) Figure 3-4. Replacing the Front Bezel Replacing the Left Side Cover To replace the left side cover, follow these steps: 1. If you have been installing or replacing accessories in the Server, return the Server to its normal upright position.
  • Page 28 Chapter 3 Opening and Closing the HP Server Latch Hinge Tabs Figure 3-5. Replacing the Left Side Cover 5. If you want the left side cover locked, turn the key to re-lock the left side cover with the lock at the rear of the Server. See Figure 3-1.
  • Page 29: Installing Mass Storage Devices

    4 Installing Mass Storage Devices Introduction This chapter describes how to install the internal mass storage devices, including the internal hard disk drives (IDE or SCSI) and the optional tape backup (DAT) drive. The HP Tower Server tc2100 comes standard with one flexible disk drive, one IDE CD-ROM, and at least one SCSI or IDE hard disk drive, depending on the model.
  • Page 30 Chapter 4 Installing Mass Storage Devices o If a backup tape drive is used, it occupies shelf 3, leaving only three mass storage devices available for shelves 4-6, and at least one is required for the boot drive. • IDE Devices o The embedded IDE controller is an Enhanced-IDE dual channel controller and provides two connectors (IDE-1 and IDE-2) for IDE devices.
  • Page 31: Boot Priority

    Chapter 4 Installing Mass Storage Devices Boot Priority The HP Server tc2100 is provided in two models, IDE or SCSI, and the model type affects the boot priority. The HP Server searches for bootable devices in a specific order, which is set up in the BIOS Utility. IDE Model Boot Order: 1.
  • Page 32: Ide Mass Storage Devices

    Chapter 4 Installing Mass Storage Devices NOTE The boot order can be changed using the Server's (BIOS) Setup Utility. Refer to Chapter 8, "Configuring the HP Server" for more information. IDE Mass Storage Devices This section provides the configuration of the IDE mass storage devices, if you have selected an IDE version of the HP Server tc2100.
  • Page 33: Scsi Mass Storage Devices

    Chapter 4 Installing Mass Storage Devices SCSI Mass Storage Devices This section provides the configuration of the SCSI mass storage devices, if you have selected a SCSI version of the HP Server tc2100. The base SCSI model configuration has at least one SCSI hard drive (shelf 6) located in the removable drive cage and connected to the factory installed SCSI controller.
  • Page 34: Scsi Mass Storage Additions

    3 hard drive installed and configured as master device. The primary IDE connector (IDE-1) is available on the SCSI model, but is not supported by Hewlett-Packard. ** A 50-to-68-pin SCSI adapter is provided with the HP backup tape drive.
  • Page 35 Chapter 4 Installing Mass Storage Devices 2. Disconnect the power cables and any external cables connected to the Server. If necessary, label each one to expedite re-assembly. 3. Remove the side cover from the Server as described in Chapter 3, "Opening and Closing the HP Server."...
  • Page 36 Chapter 4 Installing Mass Storage Devices Tab Latch Drive Cage Figure 4-2. Adding a Second Hard Disk Drive 7. Remove the hard disk drive from its protective bag and check, or set the following items: a. Check for bent pins on any of the connectors and carefully straighten any bent pins.
  • Page 37 Chapter 4 Installing Mass Storage Devices CAUTION All mounting screws used to thread into the hard disk drive must be #6-32 and not exceed ¼-inch in length. Longer screws may cause internal damage to the mass storage device. Damage caused by incorrect mounting screws is not covered by the HP warranty.
  • Page 38: Installing A Third Hard Disk Drive

    Chapter 4 Installing Mass Storage Devices There are five connectors on the standard SCSI cable, with four of the connectors intended for the three hard disk drives and one optional backup tape drive. The standard SCSI cable has a terminator at the end of the cable.
  • Page 39 Chapter 4 Installing Mass Storage Devices e. Refer to the documentation provided with the hard drive. CAUTION All mounting screws used to thread into the hard disk drive must be #6-32 and not exceed ¼-inch in length. Longer screws may cause internal damage to the mass storage device. Damage caused by incorrect mounting screws is not covered by the HP warranty.
  • Page 40: Installing An Optional Backup Tape Drive

    Chapter 4 Installing Mass Storage Devices 8. Connect the data cable to the hard disk drive, as described below: Refer to Figure 4-1. o If mounting a third IDE hard drive, connect the secondary (IDE-2) cable to hard drive. The secondary cable is connected to the IDE CD-ROM and should have an available connector for the third IDE hard disk drive.
  • Page 41 Chapter 4 Installing Mass Storage Devices The second and third drive trays are identical, but the forth drive tray is reserved for a hard drive (IDE or SCSI). The fourth drive tray provides four raised mounting posts to mount hard drives without the use of any mounting brackets.
  • Page 42 Chapter 4 Installing Mass Storage Devices 10. Replace the upper bezel and the left side cover. 12. Replace the external cables, power cord, and then restore power to the Server. The SCSISelect Utility automatically detects the new SCSI backup tape drive, but you should check the SCSISelect settings and make changes as necessary.
  • Page 43: Installing Additional Memory

    NOTE Use only PC 133 (133 MHz) ECC SDRAM DIMMs acquired from Hewlett-Packard. The EDO DIMMs and PC 100 SDRAM DIMMs from earlier HP Server models will fit into the DIMM slots in the HP Server tc2100, but the EDO DIMMs and PC 100 SDRAM will not function properly.
  • Page 44: Installing Additional Dimms

    Chapter 5 Installing Additional Memory • DIMM sizes may be mixed on the system board and may be loaded in any order (1 through 3). However, HP recommends starting at slot 1 and filling the slots in order with the largest size first: 1, 2, and 3. •...
  • Page 45 Chapter 5 Installing Additional Memory DIMM Slots (3) Figure 5-1. DIMM Slot Locations 5. Locate the DIMM slots and select a DIMM slot for installation. See Figure 5-2. DIMMs may be installed in any combination, in any slot, but HP recommends starting at slot 1 and filling the slots in order with the largest size first in slots, 1, 2, and 3.
  • Page 46 Chapter 5 Installing Additional Memory DIMM Slots Figure 5-2. DIMM Locations on System Board 6. Remove a DIMM from its container, handling the module by its edges. Use only HP PC133 (133 MHz) buffered ECC SDRAM DIMMs. CAUTION The DIMM should be left in the anti-static container or placed on an anti-static surface, until you are ready to install it into the DIMM slot.
  • Page 47 Chapter 5 Installing Additional Memory 7. Spread the two retaining latches on the slot outward. See Figure 5-3. 8. Align the notches on the DIMM with the keys on the slot. See Figure 5-3. Notches Keys Retaining Latches DIMM Slot Figure 5-3.
  • Page 48: Removing Dimms

    Chapter 5 Installing Additional Memory DIMM Slots System Board Figure 5-4. DIMM Insertion 10. Repeat Steps 7-9 to install the remaining DIMMs of your memory configuration. Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM.
  • Page 49 Chapter 5 Installing Additional Memory 3. Remove the left side cover from the Server and lay it aside. Refer to Chapter 3, "Opening and Closing the HP Server." 4. Lay the Server on its side with the components up. 5. Open the retaining latches. 6.
  • Page 51: Installing Additional Boards

    National Electrical Code. NOTE All Hewlett-Packard accessory boards comply with the U.S. National Electrical code (NFPA 70) Class 2. Refer to Chapter 8, "Configuring the HP Server," for more information.
  • Page 52: Accessory Board Installation Guidelines

    Chapter 6 Installing Additional Boards Accessory Board Installation Guidelines The following sections provide the guidelines necessary to install the PCI accessory boards into the Server. NOTE Some full-length PCI boards may need a plastic "handle" (board extension) on one end to stabilize the board in the Server.
  • Page 53 Chapter 6 Installing Additional Boards By default the Server searches for boot devices in the following order depending on the Server model: IDE Model Boot Order: Flexible disk drive 10. IDE CD-ROM drive 11. IDE hard drive (boot drive) 12. PCI slot P1 (32-bit slot) 13.
  • Page 54: Installing Accessory Boards

    Chapter 6 Installing Additional Boards Installing Accessory Boards Use this procedure to install accessory boards and observe the installation guidelines listed earlier. 1. If the Server is already installed and working, power down the Server. Refer to Chapter 2, "Controls, Ports, and Indicators." 2.
  • Page 55 Chapter 6 Installing Additional Boards 32-bit PCI Slot P1 PCI Slot P2 PCI Slot P3 PCI Slot P4 32-bit Figure 6-1. Accessory Board Slots NOTE Refer to the Tested Products List on the HP web site for specific slot recommendations for a particular PCI board type. 7.
  • Page 56 Chapter 6 Installing Additional Boards Slot Cover Latch Latch Retainer Figure 6-2. Removing the Slot Cover Latch 8. Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis. See Figure 6-3.
  • Page 57 Chapter 6 Installing Additional Boards Slot Cover Figure 6-3. Removing the Slot Cover NOTE Ensure you save the slot covers for use later to prevent EMI interference. These slot covers make a better metal-to-metal contact than previous slot cover designs. 9.
  • Page 58 Chapter 6 Installing Additional Boards Slot Cover Chassis Cross- Section View Figure 6-4. Inserting an Accessory Board 10. Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 6-2. The slot cover latch should snap in place. NOTE You may need a plastic extension to secure any full length boards in PCI slots P1 through P5.
  • Page 59: Removing Accessory Boards

    Chapter 6 Installing Additional Boards PCI Board’s Plastic Extension Figure 6-5. PCI Board Plastic Extension 11. Once the accessory board is installed, you may need to install software drivers. The drivers for the new board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board.
  • Page 61: Connecting The Monitor, Keyboard, Mouse, And Ups

    7 Connecting the Monitor, Keyboard, Mouse, and UPS Introduction Use this chapter to connect the peripheral control devices, including the UPS, and monitor to the HP Tower Server tc2100. NOTE The two USB connectors are reserved for printers, external modems, a keyboard and a mouse, but support for these USB devices is NOS dependent.
  • Page 62: Connecting The Ups (Uninterruptible Power Supply)

    Chapter 7 Connecting the Monitor, Keyboard, Mouse, and UPS 1. Place the monitor, keyboard, and mouse near the HP Server and connect these devices to the Server using the connections provided on the rear of the chassis. See Figure 7-1. NOTE If you have a console switch box, refer to the switch box's user guide for instructions on connecting the keyboard, mouse, and...
  • Page 63: Configuring The Hp Server

    8 Configuring the HP Server Introduction This chapter provides the setup instructions for your HP Tower Server tc2100 and is primarily concerned with how to use the HP Startup CD-ROM, (BIOS) Setup Utility, and SCSISelect Utility to configure the Server. The first few topics in this chapter provide an overview of the HP Startup CD- ROM and how to use its features to configure the Server.
  • Page 64: Hp Startup Cd-Rom

    Chapter 8 Configuring the HP Server • SCSISelect Utility - The instructions provided for this utility are used to: o Verify or modify SCSI controller settings. o Low-level format the SCSI disks or verify the SCSI disk media, if necessary The SCSI configuration utility used for the HP Server tc2100 is the Adaptec SCSISelect Utility.
  • Page 65: Contents Of The Hp Startup Cd-Rom

    Chapter 8 Configuring the HP Server Contents of the HP Startup CD-ROM The following is a list of items contained on the HP Startup CD-ROM: • NOS Drivers (IDE, SCSI, NIC, Video) for all supported NOSs on the HP Server tc2100 (IDE and SCSI models). •...
  • Page 66: Setup (Bios) Utility

    Chapter 8 Configuring the HP Server Setup (BIOS) Utility The (BIOS) Setup Utility of the HP Server is used to configure items in the BIOS using the following menus: • Main • Advanced • Security • Power • Boot • Exit Accessing the Setup Utility The (BIOS) Setup Utility menu offers the choices listed above, and the corresponding items are described in the topics below.
  • Page 67 Chapter 8 Configuring the HP Server • Advanced – Use this menu option to set o PCI Configuration – Configure the PCI slots individually, but the default settings allow the PCI Plug and Play feature to automatically configure the PCI slots. o Advanced Chipset Control –...
  • Page 68 Chapter 8 Configuring the HP Server • Power – Use this menu to set the Power Saving options but is NOS dependant. This menu enables the ACPI features only available with certain NOSs. o Idle Mode – This item slows down the processor during brief periods when the system is not busy.
  • Page 69: Using The Setup Screens

    Chapter 8 Configuring the HP Server Using the Setup Screens Online help explains the settings displayed on the Setup Utility screens. Instructions are also provided for navigating between the screens and entering or changing the setup data. • Press the right-arrow and left-arrow keys to move between selections on the menu bar.
  • Page 70: Setting Boot Passwords

    Chapter 8 Configuring the HP Server 5. Type in the value for Minute and press Enter to move to the second field. 6. Type in the value for Second and press Enter. The cursor moves back to the Hour sub-field. 7.
  • Page 71 Chapter 8 Configuring the HP Server If the Supervisor password has not been set, then "Clear" will appear in both fields. If this is the case, then you are not allowed to set the User password until you set the Supervisor password. With no password set anyone can access the Setup Utility and boot the Server without a password.
  • Page 72 Chapter 8 Configuring the HP Server 5. Type the new password in the next available field and press Enter. o If Step 4 was a new password then skip to Step 7. o If Step 4 was a current password, then continue with Step 6. NOTE Entering nothing in the "Enter new password"...
  • Page 73: Scsi Configuration Utility

    Chapter 8 Configuring the HP Server SCSI Configuration Utility The HP Server uses the SCSISelect Utility to verify or modify the SCSI controller board settings for the devices connected to the active SCSI connector on the SCSI controller board. If you need to verify or modify SCSI controller settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the SCSISelect Utility.
  • Page 75: Troubleshooting

    9 Troubleshooting Introduction If you are having problems installing your HP Tower Server tc2100, there are a number of tools available for troubleshooting, including the information provided in this chapter. • HP’s web site at http:\\www.hp.com to access the most comprehensive support material: o Latest support news –...
  • Page 76: Tools Required

    Chapter 9 Troubleshooting • HP Server tc2100 Service Guide (included on Startup CD-ROM) contains the following information: o Troubleshooting and maintenance information o List of Error Codes o List of Beep Codes o Part removal/replacement procedures o Replaceable parts information •...
  • Page 77: Troubleshooting Sequence

    Chapter 9 Troubleshooting Troubleshooting Sequence To troubleshoot problems during installation, do the following: • First, ensure the HP Server is configured properly. Most Server problems are the result of incorrect Server and SCSI configurations. • Verify all cables and boards are securely plugged into the appropriate connectors or slots.
  • Page 78: Problems After Server Is Powered On

    Chapter 9 Troubleshooting 5. Verify the power supply is connected to the system board. 6. Verify the front power switch is connected to the system board. Problems after Server is Powered On If you suspect a hardware error, follow these steps and refer to "Hardware Problems"...
  • Page 79: Error Messages

    Chapter 9 Troubleshooting Error Messages There are three kinds of error messages. Two message types appear on screen during the POST process and include text messages or alphanumeric code. The third type is not a visual message, but an audible message (beep codes). Any one of these three types of error messages could point to a problem, which might prevent the Server from completing the boot process.
  • Page 80 Chapter 9 Troubleshooting 9. Verify the DIMMs are installed correctly and fully seated. 10. Verify the DIMM notches are aligned to the keys in the DIMM connector. After Installing an Accessory: 1. Turn off the monitor, the Server, and any external devices. 2.
  • Page 81: Post Error Messages

    Chapter 9 Troubleshooting POST Error Messages If you get a POST text error message in normal video, details of the error are displayed on screen. Follow the instructions on screen to provide a solution. Table 9-1 describes the typical POST text error messages and the corrective action you may take to remedy the problem.
  • Page 82: Post Error Codes

    Chapter 9 Troubleshooting If no message • If no text or messages appear listen for the beep appears (screen is codes. Refer to the beep codes listed in the HP blank) Server tc2100 Service Guide. • If no message appears but the Server stops after POST, verify the DIMMs are correctly installed.
  • Page 83: Clearing The Cmos Configuration

    Chapter 9 Troubleshooting NOTE Do not take removal/replacement actions until you have taken other troubleshooting steps. See the troubleshooting checklist. Clearing the CMOS Configuration You may need to clear the CMOS memory if the BIOS configuration has been corrupted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable.
  • Page 84: Resetting A Lost Password

    Chapter 9 Troubleshooting Pin 3 Pin 1 Battery Spring CMOS Clear Jumper Latch Figure 9-1. Configuration Switch Location Pin 3 Pin 1 Normal Clear CMOS Figure 9-2. CMOS Jumper Settings Resetting a Lost Password If you have forgotten the Power-on password, you can reset it by clearing the CMOS configuration.
  • Page 85: Hardware Problems

    Chapter 9 Troubleshooting Hardware Problems This section describes what to do if you have problems with your monitor, mass storage devices, printer, accessory boards, keyboard, or mouse. Monitor Does Not Work NOTE If the Server has a large amount of memory installed, it may take 30 seconds for the first screen to display.
  • Page 86: Keyboard Or Mouse Does Not Work

    Chapter 9 Troubleshooting Keyboard or Mouse Does Not Work 1. Verify the keyboard and mouse are connected to the correct connectors. Refer to the I/O panel label on the rear panel of the Server. 2. Verify the mouse is correctly defined in the control options of your NOS. 3.
  • Page 87: Replacing A Battery

    Chapter 9 Troubleshooting Replacing a Battery If your HP Server repeatedly loses its configuration or the date-time clock stops, you should replace the battery. WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery.
  • Page 88: Problems Running The Setup Utility

    Chapter 9 Troubleshooting View Rotated 90 Degrees CCW Figure 9-3. Battery on System Board 9. Insert the new battery with the positive sign (+) facing up in the socket. 10. Press down on the center of the battery with your thumb, pushing the battery down into the socket.
  • Page 89: A Specifications

    A Specifications Introduction This appendix provides the operating conditions (environmental requirements), hardware specifications, physical requirements, power requirements, and video resolutions of the HP Tower Server tc2100. The system board layout and its connectors are also provided. See Figures A-1 and A-2. Requirements The following tables provide the specifications required for normal operation of the HP Server tc2100.
  • Page 90 Appendix A Specifications Table A-2. HP Server Hardware Specifications This HP Server supports Intel Celeron or Intel Pentium III Processors processors (system board automatically detects processor FSB and changes accordingly): • Intel Celeron - 850 MHz and above with 100 MHz FSB and Integrated 128K L2 Cache on processor •...
  • Page 91 Appendix A Specifications Table A-3. Weight and Dimensions Weight Basic configuration approx. 13.5 kg. (30 lbs) Fully loaded approx. 22.6 kg. (50 lbs) – excludes keyboard and monitor. Height 46.0 cm (18.11 inches) Width 20.5 cm (8.07 inches) Depth 46.7 cm (18.39 inches) Table A-4.
  • Page 92: System Board Layout

    Appendix A Specifications System Board Layout Processor, Heatsink & Fan DIMM Slots Mouse (U) Power Keyboard (L) LAN (U) 2 USB (L) Com 1 (L) Parallel (U) IDE-2 Video (L) IDE-1 Com 2 System SCSI Controller PCI Slot P1 PCI Slot P2 Headers PCI Slot P3 PCI Slot P4...
  • Page 93: B Regulatory Information

    B Regulatory Information Regulatory Notices - Electromagnetic Compliance Electromagnetic Compatibility (EMC) requirements have been established in many countries to regulate the radio frequency energy generated by Information Technology Equipment (ITE). This energy is generated during the normal and intended use of this equipment and so it is limited by country regulations to levels intended to minimize potential interference to other electrical equipment, including public safety services.
  • Page 94 Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user's authority to operate the equipment. Cables used with this...
  • Page 95: Declaration Of Conformity (Us And Eu)

    Date: September 12, 2001 Product Regulations Manager European Contact for regulatory topics only: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 130, D-71034 Böblingen (FAX: + 49-7031-14-3143) North American Contact: Hewlett-Packard Company Product Regulations Manager 3000 Hanover Street, Palo Alto, CA 94304 Phone #: 650-857-1501...
  • Page 96: Regulatory Notices - Product Safety

    Appendix B Regulatory Information Regulatory Notices - Product Safety The following information applies only to HP Servers with factory-installed components. CD-ROM and Laser Safety Statements The following information applies only to HP Servers with factory-installed CD-ROM drives. CD-ROM Safety – United States WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture.
  • Page 97: Battery Safety Statements

    Electrical code (NFPA 70) Class 2 (limited) or power source limits and must use appropriate interconnecting cabling in accordance with the National Electrical Code. NOTE All Hewlett-Packard accessory boards comply with the U.S. National Electrical code (NFPA 70) Class 2.
  • Page 99: C Service And Support

    C Service and Support For all service and support information, see the HP Server Warranty and Service/Support Booklet included with your product.
  • Page 101: D Warranty And Software License

    D Warranty and Software License Warranty See the HP Server Warranty and Service/Support Booklet included with your product for all warranty and service/support information. HP Software Product License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.
  • Page 102: Non-Nuclear Usage

    Appendix D Warranty and Software License If your Computer was shipped with a Recovery CD - (i) the Recovery CD and/or Support Utility software may be used only for restoring the hard disk of the HP computer system with which the Recovery CD originally was provided, and (ii) if separate EULA(s) are included with your Computer for any other MS products which are included on the Recovery CD, those MS products are subject to the terms of their respective EULA(s).
  • Page 103: Index

    Index legacy USB support, 61 network boot order, 62 password on boot, 61 1.13 GHz Pentium III processor, 84 processor idle mode, 62 resume on time, 62 resume operation on time, 62 850 MHz Celeron processor, 84 scheduled events, 62 SCSI boot order, 62 standby timeout, 62 AC power loss...
  • Page 104 Index cover environmental specifications, 83 removing left side, 18 Environmental specifications, 83 replacing left side, 21 error codes cover guidelines, 17 POST, 73 cover security error codes key lock, 18 HP Tape Drive, 9 covers, 34, 36 error messages, 73 POST, 73, 75 date-time problems troubleshooting, 81...
  • Page 105 Index HP Server tc2100 Service Guide, 17 LEDs, 7 HP Startup CD-ROM, 1 DOS boot method, 58 HP DiagTools Utility, 57 mass storage HTML browser tool, 58 installation, 23 Installation and Service Guides, 58 mass storage devices NOS drivers, 57 boot device priority, 25 operation methods, 58 memory...
  • Page 106 Index mouse, 10 two USB, 10 ReadFirst sheet, 1 ports rear panel ports, 55 external SCSI, 10 Regulatory Notices - Electromagnetic keyboard, 55 Compliance, 87 mouse, 55 Regulatory Notices - Product Safety, 90 parallel, 10 retaining latches printer, 10 DIMMs, 41 rear panel, 10 RFI shield, 35 serial, 10...
  • Page 107 Index power management, 14 keyboard, 80 scheduled events, 14 mouse, 80 standby, 14 process steps, 71 suspend, 14 troubleshooting wake-up events, 14 basics, 70 slot cover hardware problems, 79 EMI interference prevention, 51, 53 POST error messages, 75 special design, 49 tools, 69 software Web based, 69...

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