HP t730 Troubleshooting Manual
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HP t730 Troubleshooting Manual

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Troubleshooting Guide

HP t730 Thin Client

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  • Page 1: Troubleshooting Guide

    Troubleshooting Guide HP t730 Thin Client...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Computer Setup—Storage ........................ 21 Computer Setup—Security ....................... 22 Computer Setup—Power ........................24 Computer Setup—Advanced ......................24 Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) ..............26 Appendix B Diagnostics and Troubleshooting ....................29 LEDs ..................................29 Wake-on LAN ............................... 30 Power-On Sequence ............................
  • Page 6 Power-On Diagnostic Tests ..........................31 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..............32 POST Numeric Codes and Text Messages ......................34 Troubleshooting ..............................36 Basic Troubleshooting ........................36 Diskless (No-Flash) Unit Troubleshooting ..................37 Configuring a PXE Server ............................. 38 Appendix C Restoring the Flash Image ......................

  • Page 7: Product Features

    Various options are available for your thin client. For more information about some of the available options, go to the HP website at http://www.hp.com and search for your specific thin client. Front panel components For more information, go to http://www.hp.com/go/quickspecs...

  • Page 8: Rear Panel Components

    Rear panel components For more information, go to http://www.hp.com/go/ quickspecs/ and search for your specific thin client to find the QuickSpecs. PS/2 mouse port PS/2 keyboard port Parallel port Dual-mode DisplayPort 1.2 ports (4) Serial ports (2) Ethernet RJ-45 port USB 2.0 ports (4)

  • Page 9: Serial Number Location

    Serial number location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Serial number location...

  • Page 10: Hardware Changes

    ALWAYS operate the thin client with the access panel in place. In addition to enhancing safety, the access panel may provide important instructions and identification information, which may be lost if the access panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin client.
  • Page 11 Turn off the thin client properly through the operating system, and then turn off any external devices. Disconnect the AC power cord from the AC outlet, and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 12: Replacing The Access Panel

    Replacing the access panel To replace the access panel: Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis. Slide the panel toward the front of the chassis (1) until it locks into place. Move the access panel latch (2) up to secure the access panel.

  • Page 13: Locating Internal Components

    Locating internal components Memory compartment PCIe riser connector M.2 socket with flash storage module installed M.2 socket with Wi-Fi module installed USB 3.0 port Battery Locating internal components...

  • Page 14: Removing And Replacing The M.2 Flash Storage Module

    Removing and replacing the M.2 flash storage module To remove the M.2 flash storage module: Remove/disengage any security devices that prohibit opening the thin client. Remove all removable media, such as USB flash drives, from the thin client. Turn off the thin client properly through the operating system, and then turn off any external devices. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
  • Page 15 Pull the screw kit off of the flash storage module and attach it to the replacement flash storage module. Slide the new flash storage module into the M.2 socket on the system board and press the module connectors firmly into the socket. NOTE: A flash storage module can be installed in only one way.

  • Page 16: Removing And Replacing The Battery

    Press the flash storage module down and use a screwdriver to tighten the screw and secure the module to the system board. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand.
  • Page 17 Reconnect the AC power cord and turn on the thin client. Lock any security devices that were disengaged when the thin client access panel was removed. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com...

  • Page 18: Replacing A Low-Profile Pci-Express Card

    Replacing a low-profile PCI-Express card An optional low-profile PCI-Express (PCIe) graphics card may be installed in the thin client. A riser card is installed in this thin client by default. WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or fire, disconnect the AC power cord from the AC outlet and allow the internal system components to cool before you touch them.

  • Page 19: Installing An Internal Usb Flash Drive

    Press the latch down and move it to the right until it clicks into place (2) to secure the PCIe card. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand.

  • Page 20: Installing Additional Sdram System Memory

    Align the USB flash drive with the USB port and press the drive firmly into the port until it is securely seated. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand.

  • Page 21: Populating Sodimm Sockets

    ● 2 Gb and 4 Gb non-ECC memory technologies single-sided and double-sided SODIMMS ● ● SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not supported NOTE: The system does not operate properly when unsupported SODIMMs are installed. Populating SODIMM sockets There are two SODIMM sockets on the system board.
  • Page 22 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before you touch them. Locate the memory compartment on the system board. If a PCIe card is installed, remove it. Loosen the two captive screws (1) securing the memory compartment cover. Lift the memory compartment cover out of the chassis (2).
  • Page 23 Slide the new SODIMM (1) into the socket at approximately a 30° angle, and then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 24: Appendix A Computer Setup (F10) Utility, Bios Settings

    Computer Setup (F10) Utility, BIOS Settings Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 25 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select File > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 26: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description System Information Lists: ● Product name SKU number ● ● System Board CT Number ● Processor type ● Processor speed ● Processor stepping ●...

  • Page 27: Computer Setup-Storage

    Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number. Storage Options SATA Emulation CAUTION: SATA emulation changes may prevent access to existing drive data and degrade or corrupt established volumes.

  • Page 28: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-1 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 29 This item is for Secure Boot flow control. Secure boot is possible only if system run in user mode. Key Management ● Clear Secure Boot Keys (Clear/Don’t Clear). Lets you clear the Secure Boot Key. ● Key ownership (HP keys/Customer keys). Lets you change the keys of different owners. Computer Setup (F10) Utilities...

  • Page 30: Computer Setup-Power

    Table A-1 Computer Setup—Security (continued) Fast Boot (Enable/Disable) – Enable Fast Boot cause system boot by initializing a minimal set of devices which is required to launch active boot option. This option has no effect for BBS boot options. Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
  • Page 31 Table A-3 Computer Setup—Advanced (for advanced users) (continued) ● Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Allows you to set the source from which the computer gets its boot files when remotely awakened. BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable legacy devices.

  • Page 32: Changing Bios Settings From The Hp Bios Configure Utility (Hpbcu)

    Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility . This table identifies the items that can be controlled with this method.
  • Page 33 Power on Time (hh:mm) 00:00 00:00:23:59 Serial Port A IO=3F8; IRQ=4 Disable, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4, IO=2F8h; IRQ=3 Serial Port B IO=2F8h; IRQ=3 Disable, IO=3F8h; IRQ=4, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4 Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU)
  • Page 34 Parallel Port IO=378h; IRQ=7; DMA=3 Disable, IO=378h; IRQ=7; DMA=1, IO=278h; IRQ=7; DMA=1, IO=278h; IRQ=7; DMA=3, IO=3BCh; IRQ=7; DMA=1, IO=3BCh; IRQ=7; DMA=3 PCI SERR# Generation Enable Disable PCI VGA Palette Snooping Disable Enable Integrated Graphics Auto Disable, Force UMA Frame Buffer Size 512M 256M, 1G USB Port Configuration...

  • Page 35: Appendix B Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting LEDs Table B-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 36: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 37: Resetting The Setup And Power-On Passwords

    Resetting the Setup and power-on Passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 38: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 39 Possible Cause Recommended Action Replace memory modules one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 40: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table B-4 Numeric Codes and Text Messages Control panel message...
  • Page 41 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 42: Troubleshooting

    Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table B-5 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 43: Diskless (No-Flash) Unit Troubleshooting

    Diskless (No-Flash) Unit Troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: ● USB device ● When the unit boots, the monitor should display the following information: Table B-6 Diskless Unit Troubleshooting Item...

  • Page 44: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 45: Appendix C Restoring The Flash Image

    This restore method will not work with all USB flash devices. USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices have been tested with the HP Thin Client Imaging Tool.

  • Page 46: Formatting A Usb Flash Drive

    Formatting a USB Flash Drive CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive. Connect your USB flash device (drive key) to your personal computer. Ensure that only one USB flash device is connected to the system.

  • Page 47: Appendix D Device Management

    The t730 includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 48: Appendix E Adding An Image Restore Tool

    Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >...

  • Page 49: Appendix F System Bios

    HP Device Manager HP Device Manager can be used to update the BIOS of a thin client. Customers can use a pre-built BIOS add-on or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template.
  • Page 50 need to use the Startup Menu / Utilities submenu to flash the BIOS manually after providing the password. Sometimes there are restrictions on which BIOS versions are allowed to be installed on a platform. If the BIOS that was on the system had restrictions, then only allowable BIOS versions may be used for recovery. Appendix F System BIOS...

  • Page 51: Appendix G Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 52: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 53: Appendix H Statement Of Volatility

    Download the latest BIOS for your model off of the HP website. Follow the instructions to flash the BIOS that are found on the website. Restart the system, and while system is powering on (after the HP splash screen, if displayed) press the key to enter the BIOS setup screen.
  • Page 54 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 55: Appendix I Specifications

    ** The operating temperature range when the thin client is 1°C/300 m (1.8°F/1000 ft) to a maximum of 3 Km (10,000 ft), attached to a flat panel using the HP Quick Release is 10°C with no direct, sustained sunlight. Upper limit may be limited to 35°C (50°F to 95°F).

  • Page 56: Index

    Index formatting a flash drive 40 access panel front panel components 1 rated output current 49 removing 4 rear panel components 2 replacing 6 recycling 11 hardware specifications 49 adding an image restore tool 42 relative humidity specifications 49 humidity specifications 49 altitude specifications 49 removing audible codes 32...
  • Page 57 13 maximum size 13 Wake-on LAN (WOL) 30 warnings burn 4, 12, 13, 16 electric shock 4, 10, 12 grounding plug 4 NIC receptacles 4 websites HP 1 Index...

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