Can't Connect To Wi-Fi; Unexpected Behavior - Fitbit Zip Ionic User Manual

Can't connect to Wi-Fi

If Ionic can't connect to Wi-Fi, first make sure that you're attempting to connect your
watch to a compatible network. For best results, use your home or work Wi-Fi
network. Ionic can't connect to 5GHz Wi-Fi, WPA enterprise, or public networks that
require logins, subscriptions, or profiles. For a list of compatible network types, see
Connect to Wi-Fi.
After verifying the network is compatible, restart your watch and then try connecting
to Wi-Fi again. If you see other networks appear in the list of available networks but
not your preferred network, move your watch closer to your router.
If you're trying to download personal music or podcasts, make sure Ionic and your
computer are connected to the same Wi-Fi network. To do so, review the steps in
Music and Podcasts. For a stronger Wi-Fi connection, move your watch closer to
your router.
If you're trying to download Pandora stations, first make sure your Wi-Fi network is
working correctly. Try connecting another device to your network. If it connects
successfully, try again to download your station. Note that stations download
automatically when the watch is charging and in range of your Wi-Fi network, or tap
Force Sync Now in the Fitbit app to add the stations to your watch.
For more information about how to troubleshoot Wi-Fi, see help.fitbit.com.

Unexpected behavior

If you experience one of the following problems, it may be fixed by restarting your
watch:

Not syncing despite successful setup

Not responding to taps despite being charged

Not tracking your steps or other data
Restarting your watch reboots the device but does not delete any data.
To restart your watch, press and hold the back and bottom buttons for a few
seconds until you see the Fitbit logo on the screen.
For additional troubleshooting or to contact Customer Support, see help.fitbit.com.
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