Troubleshooting Guide - Unitron N Moxi Dura Pro Manual

Troubleshooting guide

Cause
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom shells/domes
blocked with ear wax
Plugged microphone
shield
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Possible remedy
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery according
to battery symbol inside
battery door
Clean custom shells/
domes. See "Cleaning
your hearing aids. " Consult
your hearing healthcare
professional
Consult your hearing
healthcare professional
Cause
Not loud enough
Low volume
Low battery
Custom shells/domes
not inserted properly
Change in hearing
Custom shells/domes
blocked with ear wax
Plugged microphone
shield
Intermittent
Low battery
Dirty battery contact
Possible remedy
Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Replace battery
See "Putting your hearing
aids on your ears. " Remove
and reinsert carefully
Consult your hearing
healthcare professional
Clean custom shells/domes.
See "Cleaning your hearing
aids. " Consult your hearing
healthcare professional
Consult your hearing
healthcare professional
Replace battery
Consult your hearing
healthcare professional
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