Dcc Refund; Restaurant Functions; Restaurant Sale - VeriFone VX series Quick User Manual

DCC Refund

1. Select REFUND (select corresponding function button).
2. Enter Refund Password (if applicable).
3. Insert Chip Card into terminal chip reader or swipe card or key card number.
4. Enter the Refund Amount and press ENTER.
Note: the refund must be completed in the same Currency as the original sale transaction.
• Select YES to accept DCC & process the refund in the cardholder's currency.
• Select NO to reject DCC & process the refund in the local currency.
• Select PRINT RATE to print the DCC quote.
5. Remove the merchant copy receipt by tearing.
6. Press ENTER. Finally, a CARDHOLDER copy receipt is printed.
V

Restaurant Functions

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Restaurant Sale

1. Insert Chip Card into terminal chip reader or swipe card.
2. Enter Server ID if enabled.
3. Enter the Sale Amount and press ENTER.
4. Enter the Tip Amount and press ENTER.
5. Confirm Total including tip by pressing ENTER.
6. If a chip card, hand the terminal to the cardholder to enter their PIN.
7. The terminal will contact the host for an Authorisation and the terminal will deliver one of the
8. following responses:
• Transaction authorised.
• Transaction declined.
• Transaction partially authorised – if the transaction is partially authorised the terminal will display
the transaction value the card issuer is willing to authorise. The partial auth can either be accepted
by selecting "Yes" or rejected by selecting "No". Note: If you select YES then the customer will need
to make up the balance of the sale via a different payment method.
9. Remove the merchant copy receipt by tearing.
10. If a non-chip card, obtain and verify the cardholder's signature on the merchant copy receipt. Is the
signature valid?
a. Yes, press ENTER.
b. If signature is not valid, select No or press CANCEL.
Finally, a CARDHOLDER copy receipt is printed.
For referrals go to the Referral section.
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