VeriFone VX 520 3G Installation Manual
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VeriFone VX 520 3G Installation Manual

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VX 520 3G
Installation Guide
VeriFone Part Number DOC252-087-EN-A, Revision A.3

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Summary of Contents for VeriFone VX 520 3G

  • Page 1 VX 520 3G Installation Guide VeriFone Part Number DOC252-087-EN-A, Revision A.3...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Temperature and Humidity ........33 VX 520 3G I...
  • Page 4 VeriFone Cleaning Kit ........

  • Page 5: Preface

    Chapter Terminal Setup. Explains how to set up and install the VX 520 3G terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 520 3G terminal.

  • Page 6: Conventions And Acronyms

    The lighting symbol is used Due to risk of shock do not use the WARNING as a warning when bodily terminal near water. injury might occur. VX 520 3G I NSTALLATION UIDE...

  • Page 7: Acronym Definitions

    Payment Card Industry PIN-Entry Devices Personal Identification Number Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module Static Data Authentication Subscriber Identity Module VeriFone Part Number VX 520 3G I NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms VX 520 3G I NSTALLATION UIDE...

  • Page 9: Hapter

    USB peripheral ports. • The VX 520 3G terminal uses a robust, sleek, and highly functional design. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

  • Page 10: Features And Benefits

    VERVIEW Features and Benefits Features and VX 520 3G terminals provide the right combination of features and functions. This Benefits includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP).

  • Page 11: Exceptional Ease Of Use

    The VX 520 3G series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • The VX 520 3G terminal offers 32 MB of random access memory, and 128 MB Application dynamic memory allocation of the operating system, which supports multiple Capability applications on a single terminal.
  • Page 12 ERMINAL VERVIEW Features and Benefits VX 520 3G I NSTALLATION UIDE...

  • Page 13: Hapter

    For safety, do not string the power cord in a walkway or place it across a walkway on the floor. NOTE The VX 520 3G can use telephone, Ethernet or wireless 3G connections. Choose the appropriate location while considering your power supply and connectivity options.

  • Page 14: Environmental Factors

    Remove all plastic wrapping from the terminal and other components. Remove the clear protective film from the LCD screen. Do not use a terminal that has been damaged or tampered with. The VX 520 3G CAUTION terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

  • Page 15: Examining Terminal Features

    ERMINAL ETUP Examining Terminal Features Examining Before you continue the installation process, notice the features of the VX 520 3G Terminal terminal (see Figure Features PRINTER COVER LATCH TERMINAL DISPLAY TELEPHONE-STYLE KEYPAD PRORAMMABLE FUNCTION KEYS MAGNETIC STRIPE READER NAVIGATION KEY...

  • Page 16: Connection Ports

    Two SIM (Subscriber Identity Module) slots inside the battery compartment for 3G communication. NOTE VeriFone ships variants of the VX 520 3G terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
  • Page 17 Do not connect the terminal to the power supply until all the peripherals are attached. To use the The connection ports offer multiple connectivity for the VX 520 3G terminal. connection ports Please refer to the following list of peripheral devices for the connectivity options.
  • Page 18 VX 820 • PC download cable • Computer • • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices. VX 520 3G I NSTALLATION UIDE...

  • Page 19: Establishing Telephone Line Connections

    Printer The VX 520 3G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.
  • Page 20 (see Figure CAUTION To prevent the printer cover from damaging the print roller, always gently press down on the printer dust cover to close it. VX 520 3G I NSTALLATION UIDE...

  • Page 21: Installing/Replacing Msam Cards

    For paper ordering information, refer to Accessories and Documentation. Installing/ When you first receive your VX 520 3G terminal, you may need to install one or Replacing MSAM more MSAM cards or you may need to replace old cards. Cards CAUTION Observe standard precautions when handling electrostatically sensitive devices.

  • Page 22: Installing/Replacing Sim Cards

    Close the MSAM cardholder panel, and then replace the terminal rear cover. Installing/ The VX 520 3G terminal supports dual SIM (Subscriber Identity Module) feature. Replacing SIM Use the following procedure to replace or install a SIM card. Cards NOTE Always place your primary SIM on the first card slot.

  • Page 23: Connecting Optional Devices

    Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device The VX 520 3G terminal has a port that can operate either as a PIN pad port or an Connections RS-232 port, depending on the power source available.
  • Page 24 Insert the USB or the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad port on the terminal. Figure 13 VX 520 3G Sample PIN Pad Connection VX 520 3G I NSTALLATION UIDE...

  • Page 25: External Printers Supported

    Figure 14 VX 520 3G Sample ECR Connection External Printers Although the VX 520 3G terminal has an internal thermal printer, it may be Supported convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 3G terminal supports the VeriFone P250, P350, P900, and P950 external printers.

  • Page 26: Installing/Removing The Battery

    ETUP Charging the Battery Installing/Removing The smart battery fits in a slot on the back of the VX 520 3G terminal. the Battery The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.

  • Page 27: Connecting The Terminal Power Pack

    Connecting the Terminal Power Pack Battery Life The VX 520 3G smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation ordering information).

  • Page 28: Privacy Shield (Optional)

    When the terminal has power, the terminal lights are activated. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application...

  • Page 29: Using The Ctls Reader

    ERMINAL ETUP Using the CTLS Reader Using the CTLS The VX 520 3G function is only active when signaled by an application for the Reader conduction of a contactless smart card transaction. To perform a Gently tap the card onto or hold the card (within 4 cm) against the surface of...

  • Page 30: Using The Smart Card Reader

    Remove the card only when the application indicates the transaction is complete. Figure 19 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. VX 520 3G I NSTALLATION UIDE...

  • Page 31: Using The Magnetic Card Reader

    ERMINAL ETUP Using the Magnetic Card Reader Using the The VX 520 3G terminal supports credit or debit card transactions. Magnetic Card Reader To conduct a credit or Position a magnetic card with the stripe in the card reader and facing inward, debit card transaction toward the keypad.
  • Page 32 ERMINAL ETUP Using the Magnetic Card Reader VX 520 3G I NSTALLATION UIDE...

  • Page 33: Hapter

    This chapter discusses power requirements, dimensions, and other specifications of the VX 520 3G terminal: Power VX 520 3G terminal: 9.3V DC, 4.0A DC Power Pack UL, ITE listed, LPS power supply: Input rated: 100 - 240V AC, 50/60 Hz Output rated: 9.3V DC, 4.0A...
  • Page 34 PECIFICATIONS VX 520 3G I NSTALLATION UIDE...

  • Page 35: Hapter

    Terminal Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the VX 520 3G terminal stay clean and unbent. CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections.
  • Page 36 AINTENANCE Smart Card Reader VX 520 3G I NSTALLATION UIDE...

  • Page 37: Hapter

    VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 3G terminal and steps you can take to resolve them are listed. The VX 520 3G terminal comes equipped with tamper-evident labels. The VX 520 NOTE 3G contains no user serviceable parts.

  • Page 38: Guidelines Terminal Does Not Dial Out

    • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond •...

  • Page 39: Transactions Fail To Process

    If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 3G I NSTALLATION...

  • Page 40: Printer Does Not Print

    If it still does not work, contact your local service provider to have your network connection checked. • If the ethernet cable works, contact your local VeriFone representative for assistance. Check the 3G Connection and SIM Card •...

  • Page 41: Hapter

    Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Return a Before returning a VX 520 3G terminal to VeriFone, you must obtain an MRA Terminal for number. The following procedure describes how to return one or more Service VX 520 3G terminals for repair or replacement (U.S.

  • Page 42: Printer Paper

    Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 520 3G terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s).

  • Page 43: Documentation

    ERVICE AND UPPORT Accessories and Documentation Documentation VPN DOC252-085-EN VX 520 3G Certifications and Regulations VPN DOC252-086-EN VX 520 3G Quick Installation Guide VX 520 3G Reference Manual VPN DOC252-088-EN VX 520 3G I NSTALLATION UIDE...
  • Page 44 ERVICE AND UPPORT Accessories and Documentation VX 520 3G I NSTALLATION UIDE...

  • Page 45: Index

    PIN pad to VX 520 3G peripherals installation VX 520 3G troubleshooting connecting a smart card reader to VX 520 3G power packs connecting installation VX 520 Color D/E CTLS VX 520 3G I NSTALLATION UIDE...
  • Page 46 NDEX printer paper keypads 40 mm thermal peripheral devices 49 mm thermal peripherals sprocket-fed, carbonized printers printer paper VX 520 3G terminal transactions storage terminals printers troubleshooting VX 520 3G privacy shield multi-application capability VX 520 3G troubleshooting VX 520 3G terminals...
  • Page 47 NDEX VX 520 3G I NSTALLATION UIDE...
  • Page 48 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 520 3G Installation Guide VeriFone Part Number DOC252-087-EN-A, Revision A.2...

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