Troubleshooting - Motorola Satellite Series 9500 User Manual

Troubleshooting

This section tells you what to do if you experience one of these
problems:
You can't turn the
phone's power on.
You can't make
calls.
You can't receive
calls.
Check the battery. Is it charged, properly fitted and
are the contacts clean and dry?
Check the antenna. Is it fully extended and
•
rotated? Do you have a clear view of the sky?
Did you enter the number in international format?
•
All calls made from the Iridium satellite system
must be in international format. (Iridium mode
only)
Check the signal strength meter. If the signal is
•
weak, move to an open space or, if you are in a
building, move closer to a window.
Check the Network Selection settings. Try Manual
•
Registration or if in GSM cellular mode try Manual
Selection, or try another network.
Check your Operator coverage map.
•
Is Restricted displayed? Check the Call Barring
•
setting.
Has a new SIM card been inserted? Check that
•
no new restrictions have been imposed.
Check to see if you have your Fixed Dialing list
•
enabled. If so you can only make calls to
numbers or prefixes that are on the list. If you are
in cellular mode you must disable this feature.
Check to see that your phone is powered on.
•
Check the antenna. Is it fully extended and
•
rotated? Do you have a clear view of the sky?
Check the signal strength. If the signal is weak,
•
move to an open space or, if you are in a building,
move closer to a window.
Check the Call Forwarding and Call Barring
•
settings.
Check the Ringer setting. If it is off, there is no
•
audible ringer.
Check to see if your Fixed Dialing list is enabled.
•
If you are in cellular mode you must disable it.
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