Motorola Satellite Series 9500 User Manual
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Motorola Satellite Series 9500 User Manual

Motorola Satellite Series 9500 User Manual

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  • Page 1 Satellite Series 9500 Portable Phone User’s Guide...
  • Page 2 Personal Communications Sector 600 North U.S. Highway 45 Libertyville, Illinois 60048 , VibraCall, andTurboDial are registered trademarks of Motorola, Inc. Iridium, the Iridium logo, and Iridium World Service are registered trademarks and/or service marks of Iridium IP LLC. ©1998 Motorola, Inc.

  • Page 3: Table Of Contents

    Contents Welcome! Guide Overview ........10 Technology Overview .
  • Page 4 Storing Names and Numbers ......70 Entering Names ........72 Using Pauses in Numbers .
  • Page 5 Accessing the Network What’s on the Menu? ........138 Feature Overview .

  • Page 7: Safety Information

    Safety Information Exposure To Radio Frequency Signals Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is on, it receives and also sends out radio frequency (RF) signals. In August, 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones.
  • Page 8 Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six (6”) inches be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Persons with pacemakers: •...
  • Page 9 The future of global telecommunications is here—a satellite telephone, providing you with communication all over the world. The company that brought you the world’s first commercially available cellular phone has done it again! Motorola proudly introduces its ® Satellite Series phone for the Iridium system.

  • Page 10: Welcome

    Guide Overview You have a brand new phone with a lot of features. Now what? Afraid you’ll press the wrong key? Don’t worry! As you explore your phone, use this guide to see what key to press and what happens when you press it.
  • Page 11 Quick Access and Tips In the margins of your guide are two types of information: +Quick Access—provides information on • how to complete an action in a couple of key strokes • Tip—provides useful hints and ways to improve your phone’s performance What’s in the Guide? Here is what you’ll learn in each chapter: Getting Started...

  • Page 12: Customizing Menus

    Using Messaging Services Did you know that you can be notified of voicemail or receive numeric and text messages through your Personal Mailbox? Learn even more ways to communicate with your phone in this chapter. Turn to page 105. Customizing Phone Features Learn how to customize your phone’s features in this chapter.

  • Page 13: Technology Overview

    Technology Overview A number of different standards and technologies for wireless phones exist. This overview gives you a brief description of these technologies to help you understand the differences. Iridium System With 66 satellites forming a cross-linked grid above the Earth, the Iridium system is the first low-Earth- orbiting (780 km/485 miles high) system for wireless telephone service.
  • Page 14 PCS (Personal Communications Service) In order to create additional competition in wireless telephony service, the FCC allocated the 1900 MHz range for wireless phone systems as well. GSM, TDMA, and CDMA technologies are available in this frequency range. Personal Communications Service (PCS) is the name adopted by the new, wireless service providers who operate at 1900 MHz.
  • Page 15 Digital Technologies In digital communications, the sound wave created by your voice is converted into a stream of 1s and 0s. Once digitized, this information is compressed and manipulated in such a way that the security of the conversation is enhanced and the background noise is reduced.

  • Page 16: Features Overview

    Features Overview Global Voice Communication The future of global telecommunications is here—a lightweight, handset that provides complete global communication through a system of sixty-six satellites. In addition, if you have an optional Cellular Cassette installed, you can access a cellular network. Compatibility With Existing Systems The satellite telephone for the Iridium system offers optional compatibility with existing cellular wireless...

  • Page 17: Phone Overview

    Phone Overview Special Keys turns the phone’s power on and off Illustration Tip: Reference displays messages (inside cover) selects menu settings or options, or initiates and answers calls stores numbers in the phone book recalls numbers from the phone book enters the Quick Access Menu when you are in Iridium satellite mode enters the Options Menu and scrolls...

  • Page 18: Accessory Connector

    Antenna Lock Release Button This button is located on the top of the phone. When Illustration Tip: Reference you push this button, it releases the antenna so you (inside cover) can use the 9570 Portable Dock or attach the auxiliary antenna. Cellular Cassette Port Insert an optional Cellular Cassette into this port located on the back of the phone (underneath the...

  • Page 19: The Indicators

    The Indicators Current State of Service Light With the keypad cover closed, this LED status indicator provides information on your phone’s current state of service. If the LED is. . . Then... Alternating A call is incoming. red and green You are receiving a signal from the Iridium satellite or cellular Flashing green...

  • Page 20: Display Indicators

    Display Indicators Your phone reports status with these indicators: Signal Strength Indicator indicates the strength of the signal from the network. The more segments displayed in the bar graph, the stronger the signal. You can check the strength of the signal at any time through the menu (Iridium satellite mode only).
  • Page 21 Roam Indicator appears when you are roaming on a cellular system (when you have the appropriate Cellular Cassette inserted). This indicator does not appear when the phone is in Iridium satellite mode. No Service Indicator appears when your phone is not capable of placing or receiving calls.

  • Page 22: Package Contents And Options

    Package Contents and Options IRIDIUM IRIDIUM Standard Battery Ultra Capacity Battery High Capacity Battery 9500 Portable Satellite Phone Travel Charger International Plug Kit Auto Accessory Adapter Cellular Cassette Welcome!
  • Page 23 Portable Auxiliary Antenna Desktop Charger Leather Holster 9570 Portable Dock* *This accessory operates in Iridium Satellite mode only. Welcome!
  • Page 24 Welcome!

  • Page 25: Getting Started

    Getting Started Getting started with your new satellite phone is easy. Just charge your new batteries and insert your phone’s SIM (Subscriber Identity Module) card. This chapter tells you how. What You’ll Learn • installing and charging your battery • installing and using your SIM card •...

  • Page 26: Battery Information

    Battery Information For Maximum Battery Life To ensure that you enjoy maximum battery life and use your battery to its fullest capacity: Always use Motorola -approved battery • chargers. Always use Motorola -approved batteries • (Standard, High Capacity, Ultra High Capacity battery) •...

  • Page 27: Removing The Battery Covers

    Removing the Battery Covers Your new batteries are shipped uncharged and fitted with protective covers. Save the covers for storing and carrying unused batteries. The covers prevent metal objects from contacting both battery terminals, reducing the risk of injury or damage from a battery short circuit. Remove the Battery Safety Cover 1.

  • Page 28: Installing The Battery

    Installing the Battery Insert the Battery 1. Press and hold the release latch at the top Insert only Tip: Motorola- of the battery compartment cover. approved 2. Pull the cover upward, and then remove it batteries in your from the phone.

  • Page 29: Remove The Battery

    Remove the Battery 1. Locate the battery compartment on the back of the phone. 2. Press and hold the release latch at the top of the battery compartment cover. 3. Pull the cover upward, and then remove it from the phone. (See illustration in Step 2 on page 28.) 4.

  • Page 30: Checking The Battery

    Checking the Battery Any battery that hasn’t been used for a month or more—including new batteries—should be charged for about 3–4 hours before use. Low Battery Warning When the battery level is low and only a few minutes of talk-time remains, your phone signals you in three ways: •...
  • Page 31 One of the following messages may also appear: Message Description The battery meter doesn’t appear because a battery is not installed; Available the phone is operating from external power. The battery is being charged: If the phone is powered on, the •...

  • Page 32: Charging The Battery

    Charging the Battery With the Internal Charger A battery charger is built right into your phone. Using either the travel charger or auto accessory adapter, you can plug the handset directly into a power source to charge the attached battery. 1.
  • Page 33 With the Desktop Charger You can use the front pocket of the desktop charger to charge a battery attached to a phone. You can also charge a spare battery in the rear pocket. The front pocket charges first, then the charger switches to the rear pocket.

  • Page 34: What Is A Sim Card

    Phone Book entries and messages. This means you can use your SIM card with any phone for the GSM system or any Motorola product for the Iridium satellite system, and all calls go on your account.

  • Page 35: Installing The Sim Card

    Installing the SIM Card Make sure your phone is powered off before inserting or removing the SIM card. If you don’t, you may damage the memory on your SIM card. Insert the SIM Card 1. Turn your phone off by pressing and Make sure Tip: holding the...

  • Page 36: What Is A Cellular Cassette

    What is a Cellular Cassette? A Cellular Cassette is a module that attaches to your satellite phone to allow it to work with land-based cellular systems. Your phone automatically switches between Iridium satellite mode and cellular mode based on your preferences.

  • Page 37: Installing The Cellular Cassette

    Installing the Cellular Cassette Insert the Cellular Cassette To install your Cellular Cassette, follow the steps below. Keep in Mind: The Ultra High Capacity battery does not fit with the cellular cassette installed. You must use either the Standard Capacity or the High Capacity battery with the Cellular Cassette.
  • Page 38 Remove the Cellular Cassette 1. Press and hold the release latch at the top of the cellular cassette. 2. Pull the cassette upward, and then remove it from the phone. 3. Insert the bottom end of the compartment cover into the slots at the end of the compartment.

  • Page 39: Using Your Phone

    Using Your Phone Read this section to learn how to get up and running with your new satellite phone. What You’ll Learn • turning the phone’s power on and off • placing and receiving calls • determining your own phone number Keep in Mind: If you see a + next to a feature, the phone must be in Iridium satellite mode.

  • Page 40: Feature Overview

    Feature Overview The feature selection varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM Power Up the Phone •...

  • Page 41: Powering Up The Phone

    Powering Up the Phone Turn the Power On and Off To turn your phone’s power on: 1. Insert your SIM card. (See “Insert the SIM Card” on page 35.) 2. Open the keypad cover to expose the keypad. 3. Press and hold to turn the phone on and off.
  • Page 42 Message Description Registering Your phone is registering with the network. When the process is Registered complete, you will see See “Accessing the Network” on page 137. Enter PIN Enter the four- to eight- digit SIM card PIN provided by your service provider and press to proceed.

  • Page 43: Placing Calls

    Placing Calls To place a call, your phone must be powered on and in contact with the satellite or cellular network (depending on your mode). See “Accessing the Network” on page 137 for network information. Dial a Number 1. Rotate and fully extend the antenna of the portable phone.
  • Page 44 When you are in Iridium satellite mode, if the call connects and is answered, Connected shows on the display for a few seconds, followed by Call? . If the call does not connect, you may see one of the following messages: Message Description Rotate Antenna...

  • Page 45: Automatic Redial

    Automatic Redial If the number or your network is busy, you will see for five seconds. Redial? Press to redial the number automatically. Keep in Mind: The maximum number of redial attempts is set by your service provider. If the call can’t be connected within this maximum, you will see the message Redial Failed...

  • Page 46: Make An Emergency Call

    Dial a Number from the Phone Book Your phone contains a phone book that you can use to store names and telephone numbers. Once you have stored information in your phone book you can save dialing steps, by using: • one-touch dialing (Iridium satellite mode only) •...

  • Page 47: Receiving Calls

    Receiving Calls Receive a Phone Call To receive a call, your phone must be powered on, have a SIM card inserted, be unlocked, and be in contact with the satellite or cellular network (depending on your mode). See “Accessing the Network”...

  • Page 48: Personal Mailbox

    If the call does not connect properly, you may see one of the following messages: Message Description Make sure the antenna is Rotate Antenna fully extended and rotated upward. You need to get a better Orient Antenna view of the sky. This message indicates that the antenna is not properly Call Failed...

  • Page 49: Ending A Call

    Ending a Call To end a call perform one of the following tasks: • Press Close the keypad cover. • • Press Keep in Mind: If you rotate the satellite antenna down in Iridium mode your call is dropped. Using Your Phone...

  • Page 50: Using Call Waiting

    Using Call Waiting You must subscribe to this network feature through your service provider(s). + Iridium Satellite Mode If you have subscribed to Call Waiting, you must first Some Tip: network activate it through the Option menu (see page 100). features may After you activate Call Waiting, you are notified of not be available...

  • Page 51: Placing A Call On Hold

    Placing a Call on Hold You must subscribe to this network feature through your service provider(s). + Iridium Satellite Mode You can place a call on hold to receive a new call or while making a new call. You can only place one call on hold at a time, so some options may not be accessible if you have already placed a call on hold.To place a call on hold:...
  • Page 52 You may see one of the following messages during call holding activities: Message Description Trying Your phone is attempting to switch between the current and held call. Hold Failed The attempt to hold a call was unsuccessful. Cannot Hold A call is already on hold. You can Second Call only place one call on hold.

  • Page 53: Muting A Call

    + Muting a Call For privacy while on a call, try muting the phone. You hear the party on the other end, but the other party does not hear you. until you see 1. Press Mute Phone? Quick Access This feature can 2.

  • Page 54: Sending A Phone Flash

    Sending a Phone Flash Many non-GSM network features (for example call This feature Tip: is only available waiting) require you to send a “flash” over the air in a non-GSM during a call to access them. This flash alerts the cellular mode.

  • Page 55: Basic Phone Setup

    Basic Phone Setup Adjust Earpiece Volume To adjust earpiece volume: Increase the volume by pressing the upper • The volume Tip: volume key. keys are located on the • Decrease the volume by pressing the lower side of the volume key. phone.
  • Page 56 + Set the Phone to Ring or Vibrate In situations where ringing may not be appropriate, or in noisy places where you might not hear the ringer, use the silent alert to be notified of incoming calls by silent vibrations. 1.

  • Page 57: Using The Menus

    Using the Menus Many of your phone’s features are organized into lists of options called menus . There are three menu systems: the Options Menu, the Quick Access Menu, and the In-Call Menu. Some of these options give you access to additional lists of options called submenus . Learn how to navigate through your phone’s three main menu systems.

  • Page 58: Using The Options Menus

    Using the Options Menus Use the Options Menu to gain access to the complete set of features or options included with your phone. The submenus that appear under the Options Menu vary depending on the mode you are in. See “Selecting a Mode” on page 145 for more information.
  • Page 59 Select Options and Submenus to select a menu option or Press submenu when that option or submenu name is displayed. Exit Features and Menus Press to exit the feature or submenu. Press and hold to exit the Options Menu. Keep in Mind: You cannot enter the Options Menu when you are making or answering a call.
  • Page 60 Display Icons Chart If you see... Then... This indicates a feature has Completed been activated. The display returns to the Failed menu in a few seconds. Enter PIN Enter Enter requested information. Name Then press You may have requested Busy Try Later information while your phone was completing another task.

  • Page 61: Using The Quick Access Menu

    + Using the Quick Access Menu The Quick Access Menu is a way to keep your Quick Access favorite menu options readily accessible. Each digit Look for “Quick Access” in the key, , has a Quick Access feature margins of this assigned to it.
  • Page 62 + Default Quick Access Settings The list of icons explained below are the default settings and icons for the Quick Access Menu. Find Name searches your Phone Book by the first three letters in a name. Check Signal checks the strength of the signal from the satellite network.

  • Page 63: Using The In-Call Menu

    Using The In-Call Menu This menu lets you access specific features while you are in a call. Because this menu is not available until you are actually in a call you cannot review it off-line. Entering the In-Call Menu While you are in a call: Press to view the In-Call Menu features.
  • Page 64 Using the Menus...

  • Page 65: Managing The Phone Book

    Managing the Phone Book Your satellite phone can store up to 100 names and numbers, and your SIM card expands memory capacity even more. Use the dedicated keys or the Options Menu to access the same functions. With the Options Menu you can also access Phone Book maintenance and security features.

  • Page 66: What's On The Menu

    What’s on the Menu? Phone Book Personal Numbers Find Entry By Name Enter Name: Call Number Modify Name Or Number Erase Name And Number Find Entry By Location Enter Location: Call Number Modify Name Or Number Erase Name And Number Add Entry Add To Phone Memory Add To SIM Card Memory...

  • Page 67: Feature Overview

    Feature Overview The feature selection in the Phone Book menu varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM •...

  • Page 68: Organizing Your Phone Book

    Organizing Your Phone Book Each name and phone number in your phone book is stored in a numbered memory location. The satellite phone has two types of memory—phone memory and SIM card memory. SIM Card Phone Memory Memory Personal Numbers 100 entries 155 entries Fixed Dial...
  • Page 69 When do I use these numbers? Group the numbers on the list according to when you use them. Most people call a different set of numbers during the day than they do in the evening and on weekends. You can switch One-Touch dialing to your phone’s memory (locations 1–9), your SIM card’s memory (locations 101–109), or to your Fixed Dial List (locations 1–9).

  • Page 70: Storing Names And Numbers

    1-2-3: Getting to Personal Numbers... Press until you see Phone Book , and then press < Press to scroll to Personal Numbers , and then press < Press to scroll to one of the features described below. Storing Names and Numbers Add an Entry Use the Options Menu 1.
  • Page 71 Use the Dedicated Keys 1. Enter the phone number you want to store. If you have Tip: more than one to begin storing. 2. Press number for the < same person, 3. Press to scroll to the desired memory try attaching a type Add to SIM Card Memory Add to...

  • Page 72: Entering Names

    Entering Names You can use the keypad to produce any letter in the alphabet. For example, press to enter the letters “A,” “B,” or “C,” as shown: press 1 time to insert an "A" press 2 times to insert a "B" press 3 times to insert a "C"...
  • Page 73 Available Characters Use this chart as a guide for producing characters: Space . 1 ? ! , @ _ & : “ ( ) ‘ ¿ ¡ % £ $ Space . 1 ? ! , @ _ & : “ ( ) ‘ ¿ ¡ % £ $ A B C 2 Ä...

  • Page 74: Using Pauses In Numbers

    Using Pauses in Numbers When you call automated systems, a recorded message prompts you for numbers such as PIN numbers and account numbers. You can store these numbers in the same memory location as the automated system’s access number. Separate the numbers with “pauses”—special characters that tell your phone to wait three to six seconds before sending additional numbers—and store the string in...

  • Page 75: Using Phone Number Prefixes

    + Using Phone Number Prefixes You can save time when you dial by storing the prefixes that you often use. This is sometimes called “postscripting.” Your satellite phone allows you to change or add to Phone Book entries without overwriting them. Store a prefix in your Phone Book just as you would any other number.

  • Page 76: Recalling Entries

    1-2-3: Getting to Personal Numbers... Press until you see Phone Book , and then press < Press to scroll to Personal Numbers , and then press < Press to scroll to one of the features described below. Recalling Entries Find an Entry by Name Search your Phone Book by the first few letters of Quick Access Press...
  • Page 77 Find an Entry by Location If you know the location number of the entry, here is an easy way to recall it. Use the Options Menu 1. Follow the steps in the “Getting to...” box Quick Access to get to , and This feature can Find Entry By Location...

  • Page 78: Calling, Modifying, Or Erasing An Entry

    1-2-3: Getting to Personal Numbers... Press until you see Phone Book , and then press < Press to scroll to Personal Numbers , and then press < Press to scroll to one of the features described below. Calling, Modifying, or Erasing an Entry Once you have selected a Phone Book entry, you can call, change, or erase that entry.

  • Page 79: Checking Phone Book Capacity

    + Checking Phone Book Capacity Use this feature to see how many available memory locations you have in either SIM card or phone memory. 1. Follow the steps in the “Getting to...” box to get to , and then press Check Capacity to select.

  • Page 80: Preventing Access To The Phone Book

    1-2-3: Getting to Personal Numbers... Press until you see Phone Book , and then press < Press to scroll to Personal Numbers , and then press < Press to scroll to one of the features described below. + Preventing Access to the Phone Book You may want to restrict memory access when loaning your phone to others.

  • Page 81: Restricting Phone Use

    1-2-3: Getting to Fixed Dialing... Press until you see , and then press Phone Book Press until you see , and then press Fixed Dialing Press to scroll to one of the features described below. + Restricting Phone Use With the Fixed Dialing feature, you can restrict calling on your phone to a list of numbers that you create.

  • Page 82: Add An Entry

    1-2-3: Getting to Fixed Dialing... Press until you see Phone Book , and then press Press until you see Fixed Dialing , and then press Press to scroll to one of the features described below. + Add an Entry 1. Follow the steps in the “Getting to...” box to get to Setup Fixed Dialing , and then...

  • Page 83: Edit An Entry

    + Erase an Entry 1. Follow the steps in the “Getting to...” box to get to , and then Setup Fixed Dialing press to select. You see Enter PIN2 2. Enter code. Enter your SIM PIN2 code, and then press 3.
  • Page 84 1-2-3: Getting to Fixed Dialing... Press until you see Phone Book , and then press Press until you see Fixed Dialing , and then press Press to scroll to one of the features described below. + View Your Fixed Dial List This feature enables you to review, but not change, your Fixed Dial list.

  • Page 85: Viewing The Last Ten Numbers Dialed

    1-2: Getting to Phone Book Features... Press until you see Phone Book , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? Viewing the Last Ten Numbers Dialed Don’t worry about forgetting the number you dialed earlier.

  • Page 86: Viewing And Modifying Phone Numbers

    1-2: Getting to Phone Book Features... Press until you see Phone Book , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? Viewing and Modifying Phone Numbers View Your SIM Phone Number(s) Use this feature to view your phone number(s).
  • Page 87 + Modify Your Phone Numbers If you’ve recently switched your phone number, use this feature to quickly store your most recent information. 1. Complete the steps in “View Your SIM Phone Number(s)“ to get to the number you want to modify. 2.

  • Page 88: One-Touch Dialing

    1-2: Getting to Phone Book Features... Press until you see Phone Book , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? + One-Touch Dialing One-Touch dialing enables you to place calls Quick Access This feature can instantly.

  • Page 89: Using Calling Features

    Using Calling Features This chapter describes call-related features. Many of these features are network features that you must subscribe to in order to access. What You’ll Learn • checking battery power level • showing the strength of the signal your phone is receiving •...

  • Page 90: What's On The Menu

    What’s on the Menu? Call Related Features Show Battery Meter 1 Show Signal Strength 1 Pending Drop Indication 1 On/Off Call Forwarding Forward When Unavailable On/Off Forward All Calls On/Off Detailed Forwarding Forward Voice Calls Forward All Voice Calls On/Off If Busy On/Off If No Answer...

  • Page 91: Feature Overview

    Feature Overview The feature selection in the Call Features menu varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM Forward Calls When Unavailable •...

  • Page 92: Showing The Battery Meter

    1-2: Getting to Calling Features... Press until you see Call Related Features , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? + Showing the Battery Meter To show the battery meter: 1.

  • Page 93: Showing Signal Strength

    + Showing Signal Strength Use this feature to check the strength of the signal Quick Access that your phone is receiving from the Iridium satellite Press then continue network. If you are in cellular mode the signal with step 2. strength is displayed automatically if you are registered.

  • Page 94: Deactivating Pending Call Drop Signal

    1-2: Getting to Calling Features... Press until you see Call Related Features , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? + Deactivating Pending Call Drop Signal Under rare circumstances, due to system overcapacity or a satellite outage, a satellite may not be available to take your call.

  • Page 95: Using Call Forwarding

    1-2-3: Getting to Call Forwarding... Press until you see , and then Call Related Features press Press to scroll to Call Forwarding , and then press Press to scroll to one of the features described below. Using Call Forwarding Iridium Satellite and GSM Cellular Mode You must subscribe to these network features through your service provider(s).

  • Page 96: Forward All Your Calls

    1-2-3: Getting to Call Forwarding... Press until you see Call Related Features , and then press Press to scroll to Call Forwarding , and then press Press to scroll to one of the features described below. Forward All Your Calls When you select this option, all your calls are forwarded to the number you choose.Your satellite phone does not ring.
  • Page 97 Select When Voice Calls Are Forwarded Keep in Mind: Forward When Unavailable and Forward All Calls override Detailed Forwarding settings. 1. Follow the steps in the “Getting to...” box Tip: to get to , and then information on Detailed Forwarding retrieving press to select.
  • Page 98 1-2-3: Getting to Call Forwarding... Press until you see Call Related Features , and then press Press to scroll to Call Forwarding , and then press Press to scroll to one of the features described below. Select When Fax and Data Calls Are Forwarded The forwarding fax and data calls features are only available in GSM cellular mode.
  • Page 99 Cancel All Forwarding Use this option to clear all Call Forwarding settings. 1. Follow the steps in the “Getting to...” box to get to , and then Cancel All Forwarding press to select. You will see . All Call Call Forward Off Forwarding settings are now set to 2.

  • Page 100: Activating Call Waiting

    1-2: Getting to Call Related Features... Press until you see Call Related Features , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? + Activating Call Waiting Subscribers to Call Waiting can use this feature to decide whether or not to take incoming calls while on the line.To activate call waiting:...

  • Page 101: Restricting Calls

    1-2-3: Getting to Call Barring... Press until you see Call Related Features , and then press to scroll to Call Barring , and then press Press Press to scroll to one of the features described below. You will see the feature name, along with Select? Restricting Calls You can use Call Barring to restrict both incoming...
  • Page 102 1-2-3: Getting to Call Barring... Press until you see , and then Call Related Features press Press to scroll to Call Barring , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select? Bar Incoming Calls This setting allows you to place calls, but refuses...

  • Page 103: Change Bar Password

    Change Bar Password When you subscribe to Call Barring, your service provider gives you a four-digit bar password. Use this feature to change it to something easy to remember. 1. Follow the steps in the “Getting to...” box to get to , and then Change Bar Password press...
  • Page 104 Using Calling Features...

  • Page 105: Using Message Services

    Using Message Services Did you know that you can receive voicemail and fax notification messages and numeric and text messages through your Personal Mailbox service—wherever in the world you may be? Wherever you are, you’ll have instant reference to all your communication. Keep in Mind: Message Services are only available in Iridium satellite mode and GSM cellular mode (unless otherwise indicated by the +).

  • Page 106: What's On The Menu

    What’s on the Menu? Messages Menu Call Voicemail 1 Received Messages Go to Next Message Delete Message Return Call Message Settings 1 Voicemail Number 1 This feature is accessed fromIridium Satellite Mode. Using Message Services...

  • Page 107: Feature Overview

    Feature Overview The feature selection in the Messages menu varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM •...

  • Page 108: Checking Your Voicemail

    1-2 : Getting to Message Features... Press to enter the Messages menu. Press to scroll to one of the features described below. You will see the feature name, along with Select? Checking Your Voicemail This feature makes checking your voicemail simple. 1.

  • Page 109: Storing Your Voicemail Number

    Storing Your Voicemail Number To store a voicemail number: 1. Follow the steps in the “Getting to...” box Use Pause Tip: to get to , and then press Dialing to store Message Settings your PIN and to select voicemail 2. Press to select .

  • Page 110: Managing Your Messages

    Managing Your Messages How Your Phone Notifies You of Messages If your phone is powered on, it notifies you of received messages in the following ways: • An alert sounds and/or the phone vibrates. Your phone beeps and/or vibrates three times to inform you of an incoming message.

  • Page 111: What Messages Contain

    What Messages Contain You can receive short text or numeric messages in your Personal Mailbox. Text messages may contain up to 160 characters. Numeric messages—typically phone numbers—may contain up to 20 digits. Your Personal Mailbox works along with Call Forwarding. For more information, refer to “Personal Mailbox”...

  • Page 112: Accessing Messages

    1-2-3 : Accessing Your Messages... Press to access the Messages menu. Press until you see Received Messages , and then press to select. Press to scroll to one of the features described below. Accessing Messages Read a New Message Keep in Mind: If you are in cellular mode and you remove your GSM Cellular Cassette you are not able to access your messages.
  • Page 113 Read a Stored Message To read a stored message: 1. Follow the steps in the “Getting to...” box Quick Access to enter the message center. If you have Press and then messages you will see the number of continue with messages stored.

  • Page 114: Return A Call

    Go to the Next Message 1. Follow the steps in “Read a Stored Message” on page 113. 2. Press until you see Go To Next Message and then press You will see the next message. If you are at the end of your message list you will see the first message again.

  • Page 115: Customizing Phone Features

    Customizing Phone Features Once you’re comfortable with the basic features of your new phone, use this chapter to set your phone up the way you like it. What You’ll Learn • adjusting your phone’s ringer volume • choosing from ten different ringer styles •...

  • Page 116: What's On The Menu

    What’s on the Menu? Phone Setup Adjust Ring Volume 1 Ring or Vibrate 1 Ring Only Vibrate Only Vibrate Then Ring No Ring or Vibrate Set Ringer Tone 1 Standard Tone High Tone Phone Lock 1 Automatic Lock On/Off Lock Now Change Unlock Code Require SIM Card PIN 1 On/Off...

  • Page 117: Feature Overview

    Feature Overview The Phone Setup feature selection (available in the Phone Setup menu as well as through keystrokes) vary depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM...

  • Page 118: Adjusting Your Phone's Tones

    1-2: Getting to Tone Adjustments... Press until you see Phone Setup , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select Adjusting Your Phone’s Tones + Adjust the Ringer Volume Use this feature to adjust the volume of the ringer.

  • Page 119: Set The Ringer Tone

    + Set the Phone to Ring or Vibrate This feature is ideal for situations where a ringing Quick Access phone is inappropriate or in noisy places. Press 1. Follow the steps in the “Getting to...” box to get to , and then press Ring or Vibrate to select.

  • Page 120: Locking And Unlocking Your Phone

    1-2-3: Getting to Phone Lock... Press until you see Phone Setup , and then press Press until you see Phone Lock , and then press Press to scroll to one of the features described below. Locking and Unlocking Your Phone These features can help you prevent unwanted use of your phone.
  • Page 121 + Change the Unlock Code The lock code is originally set to 1234. You should change it as soon as possible. 1. Follow the steps in the “Getting to...” box The factory Tip: to get to , and then default security Change Unlock Code code is press...

  • Page 122: Protecting The Sim Card

    1-2-3: Getting to Require SIM Card PIN... Press until you see , and then press Phone Setup Press until you see , and then Require SIM Card PIN press Press to scroll to one of the features described below. You will see the feature name followed by View Options? Protecting the SIM Card You can use a PIN code to protect the usage on...

  • Page 123: Change The Sim Pin Code

    + Change the SIM PIN Code To choose your own PIN code: 1. Follow the steps in the “Getting to...” box to get to , and then Change SIM Card PIN press to select. You will see Enter Old PIN 2.

  • Page 124: Managing Other Security Settings

    1-2: Getting to Security Features... Press until you see Phone Setup , and then press Press to scroll to one of the features described below.You will see the feature name, along with Select? Managing Other Security Settings Your phone includes other security features: •...
  • Page 125 + Unblock the PIN2 Code If your old PIN2 number is entered incorrectly three times in a row, appears in the display. You Blocked needs to enter a PIN unblocking key (PUK), which you can obtain from your service provider. 1.

  • Page 126: Managing Time And Date Settings

    1-2: Getting to Other Setup Features... Press until you see Phone Setup , and then press Press to scroll to one of the features described below.You will see the feature name, along with Select? + Managing Time and Date Settings + View the Time and Date Use this feature to view the current time and date in one of two time zones.

  • Page 127: Set The Time And Date

    + Set the Time and Date To make it easy to check the local time when you travel, your phone can save the current time and date for two different time zones. 1. Follow the steps in the “Getting to...” box The time Tip: to get to...

  • Page 128: Activating Extended Menus

    1-2: Getting to Other Setup Features... Press until you see Phone Setup , and then press Press to scroll to one of the features described below.You will see the feature name, along with Select? + Activating Extended Menus This feature activates and deactivates the Extended Press and Tip: hold...

  • Page 129: Selecting The Display Language

    + Selecting the Display Language Use this feature to select the language in which your phone displays messages. 1. Follow the steps in the “Getting to...” box If you Tip: to get to , and then accidentally Language Selection change the press to select.

  • Page 130: Managing Your Phone's Settings

    1-2-3: Getting to Phone Status... Press until you see Phone Setup , and then press Press until you see Phone Status , and then press Press to scroll to one of the features described below. + Managing Your Phone’s Settings View all your phone’s settings that have changed from their defaults, and reset them to their original settings if you like.
  • Page 131 To reset all settings: 1. Follow the steps in the “Getting to...” box to get to , and then press Master Reset to select. You will see Enter Security Code 2. Enter your six-digit security code. You will The factory Tip: default security Reset Complete...

  • Page 132: Non-Gsm Cellular Mode Settings

    1-2: Getting to Cellular Mode Features... Press until you see Phone Setup , and then press Press to scroll to one of the features below.You will see the feature name, along with Select? Non-GSM Cellular Mode Settings If you are in a non-GSM cellular mode, you have these additional phone setup features.

  • Page 133: System Scan

    System Scan The System Scan feature lets you select the type of This Tip: cellular system your phone accesses. This feature is feature is only configured by your cellular service provider. available for non-GSM System Scan Setting cellular users. Standard Your phone first seeks a home type Mode system, then a non-home type.
  • Page 134 1-2: Getting to Cellular Mode Setup... Press until you see Phone Setup , and then press Press to scroll to one of the features below.You will see the feature name along with Select? Select a System Scan Method 1. Follow the steps in the “Getting to...” box Your Tip: system ID is...
  • Page 135 Switching Between Phone Numbers Your phone can operate on four different home This Tip: systems depending on your cellular cassette. If you feature is only travel often, you can have your phone programmed available for with four cellular numbers to reduce roaming. The non-GSM Change Number feature lets you change your active cellular users.
  • Page 136 Customizing Phone Features...

  • Page 137: Accessing The Network

    Accessing the Network This section shows you how to register with the network. What You’ll Learn • accessing the Iridium satellite network • setting up cellular mode network selection Keep in Mind:If you see the + symbol next to a feature, your phone must be in Iridium satellite mode to access it.

  • Page 138: What's On The Menu

    What’s on the Menu? Network Selection Register Now 1 Available Networks 3 Register Now Network Search 3 Registration Preferences Automatic Search Manual Search Find New Network 3 1 This feature is accessed from Iridium Satellite Mode. 3 This feature is accessed from GSM Cellular Mode. Accessing the Network...

  • Page 139: Feature Overview

    Feature Overview The feature selection in the Network menu varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM Register Now •...

  • Page 140: Registering With The Satellite Network

    1-2: Getting to Network Selection... Press until you see Network Selection , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select Registering With the Satellite Network If you know your phone is outside the range of your local service, use this feature to access Iridium satellite service.

  • Page 141: Gsm Cellular Mode Network Settings

    GSM Cellular Mode Network Settings These network selection features are available in GSM cellular mode only. For information on switching to cellular mode, see “Selecting a Mode” on page 145. Scan for Available Networks This option scans to see which networks are This Tip: operating in your current location.
  • Page 142 1-2: Getting to Network Selection... Press until you see Network Selection , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select Set Network Search Method This When your phone needs to register with a network, it Tip: feature is only generates a sorted list of networks.
  • Page 143 You can select one of the following methods: Automatic Search The phone tries to register with the first network in the sorted list that satisfies the GSM network search rules (described above). If this is successful your phone displays the network name.
  • Page 144 1-2: Getting to Network Selection... Press until you see Network Selection , and then press Press to scroll to one of the features described below. You will see the feature name, along with Select Find a New Network This The phone tries to register with a network in the Tip: feature is only normal manner, with one exception.

  • Page 145: Selecting A Mode

    Selecting a Mode If you have a cellular cassette installed in your satellite phone, you can also access the cellular network as well as the satellite network. What You’ll Learn • selecting automatic modes • selecting manual modes Entering the Menu To enter the Mode Selection menu: 1.

  • Page 146: What's On The Menu

    What’s on the Menu? Mode Selection Cellular Preferred Cellular Always Satellite Preferred Satellite Always Selecting a Mode...

  • Page 147: Feature Overview

    Feature Overview The feature selection in the Mode Selection menu varies depending on the mode you are in. The table below shows the features available in each mode. Feature Iridium Non-GSM • • • Cellular Preferred • • • Cellular Always •...

  • Page 148: Selecting Automatic Modes

    1-2: Getting to Mode Selection Features... Press until you see Mode Selection , and then press Press to scroll to one of the features described below. Selecting Automatic Modes When you select a “preferred” mode, your phone looks for that type of service first. If it cannot find your preferred service, after about five minutes, it switches automatically to your non-preferred service.
  • Page 149 Select Satellite Preferred Mode If you select this feature, your phone uses your Iridium satellite service if possible. When you are in Iridium satellite mode, you will see the + indicator in the lower left corner of your display. If you are out of range and are unable to access a You must Tip: satellite your phone switches automatically to...

  • Page 150: Selecting Manual Modes

    1-2: Getting to Mode Selection Features... Press until you see , and then press Mode Selection Press to scroll to one of the features described below. Selecting Manual Modes If you select an “always” mode, your phone always accesses that type of service. If you become out-of- range in that mode, the phone does not switch to the other type of service.

  • Page 151: Timing Your Calls

    + Timing Your Calls Your phone’s call meters give you a variety of options for tracking the time you spend on the phone. You can monitor the length of individual calls, set a timer to track monthly usage, or have the phone alert you with tones at specific intervals.

  • Page 152: What's On The Menu

    What’s on the Menu? Call Meters Show Call Timers 1 Show Last Call Total For All Calls Reset All Timers Set Audible Call Timers 1 Single Alert Timer On/Off Repetitive Timer On/Off Set In-Call Display 1 No In-Call Display Show Time Per Call Lifetime Timer 1,4 1 This feature is accessed from Iridium Satellite Mode.

  • Page 153: Feature Overview

    Feature Overview The feature selection in the Call Meters menu varies depending on the mode you are in. The table below shows the features available in each mode. See “Selecting a Mode” on page 145 for more information. Feature Iridium Non-GSM •...

  • Page 154: Showing Call Timers

    1-2-3: Getting to Show Call Timers... Press until you see Call Meters , and then press Press until you see Show Call Timers , and then press Press to scroll to one of the features described below. + Showing Call Timers This submenu helps you track your air-time.

  • Page 155: Show Total Time For All Calls

    + Show Total Time for All Calls Use this feature to display your total air-time since you last reset the Call Timer. 1. Follow the steps in the “Getting to...” box to get to , and then Total For All Calls press to select.

  • Page 156: Setting Audible Call Timers

    1-2-3: Getting to Audible Call Timers... Press until you see Call Meters , and then press Press until you see Set Audible Call Timers , and then press Press to scroll to one of the features described below. + Setting Audible Call Timers Let your phone watch the clock for you.
  • Page 157 + Set the Repetitive Timer Use this feature to set your phone to alert you at specific intervals, for example every 45 seconds. 1. Follow the steps in the “Getting to...” box to get to , and then press Repetitive Timer to select.

  • Page 158: Showing The In-Call Timer

    1-2: Getting to Call Meters Features... Press until you see Call Meters , and then press Press to scroll to one of the features described below. + Showing the In-Call Timer Use this feature to display a running clock of the airtime elapsed while on a call.

  • Page 159: Show The Lifetime Timer

    + Show the Lifetime Timer Use this feature to show the total time of all calls for the life of your phone. 1. Follow the steps in the “Getting to...” box above to get to , and then Lifetime Timer press to select.
  • Page 160 + Timing Your Calls...

  • Page 161: Customizing The Menu System

    + Customizing the Menu System Do you think there are too many features for everyday use? You can do something about it by hiding the features you don’t always need. Is your favorite feature not on the Quick Access menu? It’s easy to change the defaults to your favorite features.

  • Page 162: Personalizing The Options Menu

    Personalizing the Options Menu + Move Menu Features 1. Find the feature you want to move. 2. Press and hold . You will see one of two responses depending on what menu the feature currently is in. If you see: Press to move the feature to the extended menu.
  • Page 163 + Activate/Deactivate Extended Menus Use the Options Menu to activate and deactivate Extended Menu. Activate it when you need access to every feature. Deactivate it for everyday use. Keep in Mind: If you are in cellular mode, you will see all the menu items available regardless of if they are in the extended menu or not.

  • Page 164: Personalizing The Quick Access Menu

    Personalizing the Quick Access Menu + Change Quick Access Features To change the default quick access features to your favorite feature, first choose the feature you want to replace, and then choose the replacement. 1. Press and then press to scroll to the feature you wish to change.

  • Page 165: Troubleshooting

    Troubleshooting This section tells you what to do if you experience one of these problems: You can’t turn the Check the battery. Is it charged, properly fitted and phone’s power on. are the contacts clean and dry? Check the antenna. Is it fully extended and •...
  • Page 166 Have you inserted a new SIM card? Enter the new • PIN code. Do you have a replacement phone? Enter the • Your phone won’t default phone unlock code —1234. unlock. Have you forgotten the unlock code? Press • change the unlock code (you need your security code).
  • Page 167 Are you in an area of variable coverage? This • uses extra battery power. Is your antenna fully rotated and extended? Do • you have a clear view of the sky? This helps use less battery power. Is it a new battery? A new battery needs two to •...
  • Page 168 Check Card Insert Card • Check that the SIM card has been inserted correctly. The contacts of the SIM card may be Your phone has dirty. Turn the phone off, remove the SIM card and your SIM card rub the gold chip on the card with a clean cloth. inside but the Replace the card in the phone.

  • Page 169: Glossary

    Glossary system. Cellular Cassette An optional accessory connector port A module that is inserted into the socket on the bottom of the Portable satellite phone and phone where you can attach gives it access to the cellular accessories such as a travel system.
  • Page 170 system. You see the + indicator. tones are used to access automated calling systems such Iridium System A system of 66 as voicemail. satellites that offer global communication. Emergency Call This feature allows you to make an landline The telephone system emergency call even if your used for conventional office and phone is locked by dialing 112.
  • Page 171 PIN or PIN2 Code Personal Identification Code. A private name directory An numeric password that allows alphabetical list of the names you to access your SIM card and and telephone numbers you some network services. have stored into your phone’s portable docking station An internal Phone Book.
  • Page 172 signal The radio waves that wireline carriers operate on “B” carry information between your block frequencies. phone and the satellite or cellular system. talk-time The amount of time SMS Short Messaging that you spend talking on the Services. phone. standby-time The amount of TDMA Time Division Multiple time that your phone is left Access.

  • Page 173: Index

    Index —This symbol next to a feature name indicates that your batteries phone must be in Iridium satellite battery charge indicator 20 mode to access it.To switch to battery covers 27 Iridium satellite mode, see battery meter 92 “Selecting a Mode” on page 145. caution 7 cautions 26 charging 30...
  • Page 174 call holding 51 correcting an entry 72 switching between calls 51 current state of service indicator call meters 151 Call Meters menu 151 customizing call muting 53 Options Menu 162 call timers phone features 115 audible 156 Quick Access Menu 61, 164 lifetime 159 repetitive 157 resetting all 155...
  • Page 175 activating 128 icons 62 icons display 60 quick access 21 factory defaults 130 quick access custom icons features overview 16 finding entry by location In Use symbol 21 dedicated keys 77 In-Call Menu 63 menu 77 call holding 51 finding entry by name 76 call muting 53 fixed dialing defined 170...
  • Page 176 memory store key 17 menu key presses 10 Accessing the Network 137 keypad cover 18 Call Meters 151 keypad tones Call Related Features 89 selecting 119 Messages 105 keys Network 137 clear 17 Phone Setup 116 memory recall 17 Selecting a Mode 145 memory store 17 menu feature menu 17...
  • Page 177 Iridium always 150 phone response 59 Iridium preferred 149 scrolling 58 manual 150 selecting options and sub- Mode Selection menu 145 menus 59 modifying name and number 78 overview 16 muting 53 package contents 22 name directory passwords defined 171 changing call bar password NAMPS defined 171...
  • Page 178 PIN2 code customizing 61, 164 changing 124 default icons 62 unblocking 125 defined 171 PIN2 is blocked 166 scrolling 61 placing calls calling a phone book entry real time clock 20 dialing a number 43 recalling entries 76 dialling a number embedded receiving calls in a message 114 answering 47...
  • Page 179 security code switching between numbers 135 changing 125 symbols 10 defined 171 System ID number selecting a mode 145 defined 133, 172 self tests 41 system mode 133 service provider defined 172 defined 171 selecting 134 setting phone to ring or vibrate system mode settings 133 56, 119 system type...
  • Page 180 play 168 using your phone 41 your phone is hot 167 turning the SIM card PIN On or Off 122 vibrate 56, 119 voicemail checking 108 unanswered calls 48 storing number 109 unblocking PIN code 123 volume unblocking SIM PIN2 code 125 earpiece 55, 118 Unconditional call forwarding 62 ringer 55...

  • Page 181: Patent Information

    Patent Information Manufactured under one or more of the following U.S. patents: 4121218 4616314 4741034 D306594 5083304 D337332 D354062 D368696 4138681 4617520 4742562 4912602 D324024 5230007 5384825 5510693 4193036 D286778 D295627 4918732 D324388 5230093 D356084 5511235 4254382 4626309 4746242 4922178 5095503 5233633 5402447...

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