Access To Screens And Systems; Calling - Polycom SoundStation IP 5000 User Manual

Access to Screens and Systems

Symptom
There is no response when you
press a feature key.
The display shows "Network Link
is Down."

Calling

Symptom
There is no dial tone.
Problem
The phone isn't in an active
state.
The network cable isn't properly
connected.
Problem
Power isn't correctly applied to
the phone.
®
User Guide for the Polycom
Corrective Action
Try the following:
• Press the keys more slowly.
• Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys
within the call to access certain
screens (for example, the Directory
screens).
• To confirm the line is actively
registered to the call server,
press
Status > Lines. From the Line
Information screen, verify that your
phone line is registered.
• To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
See Power and Startup
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
®
SoundStation IP 5000 Phone
, and then select
on page 35.
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