Troubleshooting; Power And Startup - Polycom SoundStation IP 5000 User Manual

Troubleshooting

Power and Startup

Symptom
The display shows "Network Link
is Down."
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
• Power and Startup
• Controls on page 36
• Access to Screens and Systems
• Calling on page 37
• Displays on page 38
• Audio on page 39
• Overall Functioning
• Productivity Suite
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see
Hardware on page 40).
If you require more information or assistance, contact your system
administrator.
Problem
The network cable isn't properly
connected.
User Guide for the Polycom
on page 35
on page 37
on page 39
on page 39
Corrective Action
Try the following:
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Verify that the LAN port is active.
Press
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it's Active.
® ®
SoundStation IP 5000 Phone
Testing Phone
, and then select
35