HP ProLiant DL360 G7 Maintenance And Service Manual
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HP ProLiant DL360 G7 Maintenance And Service Manual

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HP ProLiant DL360 G7 Server
Maintenance and Service Guide
Part Number 608339-003
September 2010 (Third Edition)

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Summary of Contents for HP ProLiant DL360 G7

  • Page 1 HP ProLiant DL360 G7 Server Maintenance and Service Guide Part Number 608339-003 September 2010 (Third Edition)
  • Page 2 © Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Standard hard drive backplane assembly (bottom) ..................42 Systems Insight Display, LED, and power button assembly ................43 DIMMs ..............................44 Heatsink ..............................45 Processor..............................46 System battery ............................51 System board ............................52 HP Trusted Platform Module......................... 57 Cabling ............................. 58...
  • Page 4 Power supply specifications ......................... 77 HP 460 W CS HE Power Supply (92%) specifications................78 HP 460 W CS Platinum Power Supply (94%) specifications ..............78 HP 750 W CS HE Power Supply (92%) specifications................79 HP 750 W CS Platinum Power Supply (94%) specifications ..............79 HP 1200 W CS HE Power Supply (90%) specifications ...............

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
  • Page 9 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
  • Page 11 HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Item Description Spare part Customer self number repair (on page 5) Access panel 532146-001 Mandatory Hardware and plastics kit 532392-001 Mandatory a) Air baffle — — b) Power supply blank — — c) Fan blank —...
  • Page 17 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 19: System Components

    System components Item Description Spare part Customer self number repair (on page 5) Fan module 532149-001 Mandatory Hot-plug power supplies — — a) 460 W, 92% 511777-001 Mandatory b) 460 W, 94%* 599381-001 Mandatory c) 750 W, 92%* 511778-001 Mandatory d) 750 W, 94%* 599383-001 Mandatory...
  • Page 20 Item Description Spare part Customer self number repair (on page 5) f) 2.26-GHz Intel® Xeon® processor L5640* ** 594890-001 Optional g) 2.66-GHz Intel® Xeon® processor E5640* ** 594885-001 Optional h) 2.66-GHz Intel® Xeon® processor X5650* ** 594884-001 Optional i) 2.80-GHz Intel® Xeon® processor X5660* ** 594883-001 Optional j) 2.93-GHz Intel®...
  • Page 21 Item Description Spare part Customer self number repair (on page 5) a) 72-GB, SAS, 15,000-rpm* 418398-001 Mandatory b) 72-GB, SAS, 15,000-rpm, 6G* 512743-001 Mandatory c) 146-GB, SAS, 10,000-rpm* 418399-001 Mandatory d) 146-GB, SAS, 10,000-rpm, 6G* 507283-001 Mandatory e) 146-GB, SAS, 15,000-rpm* 504334-001 Mandatory f) 146-GB, SAS, 15,000-rpm, 6G*...
  • Page 22 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 24 Illustrated parts catalog 24...

  • Page 25: Removal And Replacement Procedures

    Extend the server from the rack (on page 26). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 26: Extend The Server From The Rack

    Connect the peripheral cables and power cords. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 25). Extend the server from the rack (on page 26).

  • Page 27: Symbols On Equipment

    • Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. •...

  • Page 28: Access Panel

    WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at •...

  • Page 29: Dual Bezel Blank

    Remove hard drives 1 and 2. Remove the hard drive bezel blank. To replace the component, reverse the removal procedure. Dual bezel blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the component as indicated.

  • Page 30: Sas And Sata Hard Drive

    CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the component as indicated. To replace the component, slide the component into the bay until it clicks. SAS and SATA hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server...

  • Page 31: Power Supply Blank

    Power supply blank Remove the component as indicated. To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. Replace it only with the specified spare part. CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies.

  • Page 32: Hard Drive Cage

    Remove the hot-plug power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. To replace the component: Slide the hot-plug power supply into the power supply bay. Connect the power cord to the power supply.

  • Page 33: Dvd Tray

    Remove the hard drive cage. To replace the component, reverse the removal procedure. DVD tray To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel"...

  • Page 34: Dvd-Rom Or Dvd-Rw Drive

    Remove the DVD tray. Remove the screw from the rear of the DVD tray. Remove the DVD-ROM or DVD-RW drive from the DVD tray. To replace the component, reverse the removal procedure. DVD-ROM or DVD-RW drive To remove the component: Power down the server (on page 25).

  • Page 35: Fan Module

    Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 28). If installed, remove the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack" on page 37). Remove the air baffle ("Air baffle"...

  • Page 36: Fan Blank

    Remove the fan module. To replace the component: Install the fan module. Install the access panel ("Access panel" on page 28). Slide the server into the rack. Power up the server. Fan blank Install fan 2 only when processor 2 is installed. When only one processor is installed, always install the fan blank.

  • Page 37: Bbwc Battery Pack Or Fbwc Capacitor Pack

    Remove the fan blank. To replace the component, reverse the removal procedure. BBWC battery pack or FBWC capacitor pack CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

  • Page 38: Air Baffle

    To replace the component, reverse the removal procedure. Air baffle To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 28). If installed, remove the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack"...

  • Page 39: Expansion Boards

    Lift the assembly to unseat the PCI riser boards, and then remove the assembly. Remove all expansion boards ("Expansion boards" on page 39). To replace the component, reverse the removal procedure. Expansion boards To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26).

  • Page 40: Pcie Riser Board

    PCIe riser board To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 28). If installed, remove the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack"...

  • Page 41: Cache Module

    Remove the full-length PCI-X riser board from the riser board assembly. To replace the component, reverse the removal procedure. Cache module To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel"...

  • Page 42: Optional Hard Drive Backplane Assembly (Top)

    Optional hard drive backplane assembly (top) To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 28). Remove the hard drives from hard drive bays 5, 6, 7, and 8 ("SAS and SATA hard drive"...

  • Page 43: Systems Insight Display, Led, And Power Button Assembly

    Remove the air baffle ("Air baffle" on page 38). Remove all fan modules ("Fan module" on page 35). Remove the fan blank ("Fan blank" on page 36). Disconnect the hard drive data cable and the hard drive power cable from the optional hard drive backplane and the system board ("Hard drive backplane cabling"...

  • Page 44: Dimms

    Remove the HP Systems Insight Display and LED assembly. To replace the component, reverse the removal procedure. DIMMs To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access...

  • Page 45: Heatsink

    To replace the component, reverse the removal procedure. Heatsink To remove the component: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 28). If installed, remove the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack"...

  • Page 46: Processor

    Install the heatsink. Install the air baffle ("Air baffle" on page 38). If removed, install the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack" on page 37). Install the access panel ("Access panel" on page 28). Slide the server into the rack.
  • Page 47 To remove a processor: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 25).
  • Page 48 Using your fingers, remove the failed processor. To replace a processor: IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket.
  • Page 49 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Removal and replacement procedures 49...
  • Page 50 Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.

  • Page 51: System Battery

    Install the heatsink. Install the air baffle ("Air baffle" on page 38). If removed, install the BBWC battery pack or the FBWC capacitor pack ("BBWC battery pack or FBWC capacitor pack" on page 37). Install the access panel ("Access panel" on page 28). Slide the server into the rack.

  • Page 52: System Board

    Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
  • Page 53 Remove the optional hard drive backplane ("Optional hard drive backplane assembly (top)" on page 42). Remove the hard drive backplane ("Standard hard drive backplane assembly (bottom)" on page 42). Remove all DIMMs ("DIMMs" on page 44). Remove the heatsink ("Heatsink" on page 45). Open the processor retaining latch and the processor socket retaining bracket.
  • Page 54 CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. •...
  • Page 55 Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 56 Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.

  • Page 57: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 52). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 57...

  • Page 58: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 59: Bbwc Battery Pack Or Fbwc Capacitor Pack Cabling

    • Optional hard drive backplane BBWC battery pack or FBWC capacitor pack cabling Cabling 59...

  • Page 60: Dvd-Rom And Dvd-Rw Drive Cabling

    DVD-ROM and DVD-RW drive cabling Power button and Systems Insight Display cabling Cabling 60...

  • Page 61: Pci Power Cabling

    PCI power cabling Cabling 61...

  • Page 62: Diagnostic Tools

    Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 63: Hp Insight Diagnostics Survey Functionality

    • From within HP Insight Diagnostics (on page 62) For more information, see the Management CD in the HP Insight Foundation suite for ProLiant. Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic.

  • Page 64: Hp Insight Remote Support Software

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 65: Component Identification

    Item Description Hard drive bay 5 (optional)* Hard drive bay 6 (optional)* DVD tray/hard drive bays 7 and 8 (optional)* HP Systems Insight Display Front USB connector Video connector Hard drive bay 4 Hard drive bay 3 Hard drive bay 2 Hard drive bay 1 *An optional hard drive backplane is required when the server is configured with eight hard drives.

  • Page 66: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID LED/button Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. Health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "Systems Insight Display LEDs (on page 71)".

  • Page 67: Rear Panel Components

    Rear panel components Item Description Slot 1 PCIe2 x8 (8, 4, 2, 1) Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 75W +EXT 75W* Power supply bay 1 (populated) Power supply bay 2 iLO 3 connector Serial connector Video connector NIC 4 connector NIC 3 connector NIC 2 connector...

  • Page 68: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status 10/100/1000 Green = Activity exists. NIC activity LED Flashing green = Activity exists. Off = No activity exists. 10/100/1000 Green = Link exists. NIC link LED Off = No link exists. iLO 3 NIC activity Green = Activity exists.

  • Page 69: System Board Components

    System board components Item Description NMI jumper System maintenance switch 10Gb sideband connector SATA DVD-ROM drive connector SAS cache module connector Power button connector Hard drive data connector 1 (drives 1-4) Hard drive data connector 2 (drives 5-8) Processor 1 DIMM slots (9) Fan module 4 connector Processor socket 1 (populated) Fan module 3 connector...

  • Page 70: Dimm Slots

    Item Description Power supply connector 2 PCI power connector TPM connector PCIe riser board connectors (2) DIMM slots DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter assignments for population guidelines. System maintenance switch Position Default...

  • Page 71: Nmi Jumper

    Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display provides status for all internal LEDs and enables diagnosis with the access panel installed. To view the LEDs, access the HP Systems Insight Display.

  • Page 72: Systems Insight Display Led Combinations

    Item Description Status combinations (on page 72)." NIC LEDs Green = Network link exists. Flashing green = Network link and activity exist. Off = No link to network exists. If power is off, the front panel LED is not active. For status, see "Rear panel LEDS and buttons (on page 68)."...

  • Page 73: Sas And Sata Device Numbers

    Health LED Status Systems Insight System power Display LED and color Fan (amber) Green Two or more fans have failed or been removed. Power supply (amber) Amber • Only one power supply is installed and that power supply is in standby. •...

  • Page 74: Sas And Sata Hard Drive Leds

    • Eight-hard drive configuration SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) Fan modules • One-processor configuration Component identification 74...
  • Page 75 When only one processor is installed, be sure the fan blank is always installed to ensure proper cooling. • Two-processor configuration Install fan 2 only when processor 2 is installed. When only one processor is installed, always install the fan blank. Item Description Fan module 1...

  • Page 76: T-10/T-15 Torx Screwdriver

    T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver that ships on the air baffle. Use the screwdriver to loosen screws or thumbscrews, as needed, during procedures. Component identification 76...

  • Page 77: Specifications

    Depending on installed options, the server is configured with one of the following power supplies: • HP 460 W CS HE Power Supply (92%) specifications (on page 78) • HP 460 W CS Platinum Power Supply (94%) specifications (on page 78) •...

  • Page 78: Hp 460 W Cs He Power Supply (92%) Specifications

    • HP 750 W CS Platinum Power Supply (94%) specifications (on page 79) • HP 1200 W CS HE Power Supply (90%) specifications (on page 80) • HP 1200 W CS -48Vdc Power Supply specifications (on page 80) HP 460 W CS HE Power Supply (92%) specifications...

  • Page 79: Hp 750 W Cs He Power Supply (92%) Specifications

    Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP 750 W CS HE Power Supply (92%) specifications Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 to...

  • Page 80: Hp 1200 W Cs He Power Supply (90%) Specifications

    Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP 1200 W CS HE Power Supply (90%) specifications Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 to...
  • Page 81 Rated input power 1380 W at -36V DC input 1365 W at -72V DC input 1350 W at -48V DC, nominal input BTUs per hour 4713 at -36V DC input 4662 at -72V DC input 4610 at -48V DC, nominal input Power supply output Rated steady-state power 1200 W...

  • Page 82: Hot-Plug Power Supply Calculations

    Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Specifications 82...

  • Page 83: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache Customer Self Repair iLO 3 Integrated Lights-Out 3 Integrated Management Log non-maskable interrupt NVRAM non-volatile memory PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended ProLiant Support Pack Acronyms and abbreviations 83...
  • Page 84 RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA Systems Insight Manager unit identification universal serial bus Acronyms and abbreviations 84...

  • Page 85: Index

    Index DIMMs 43 drives, determining status of 73 dual bezel blank 16, 28 AC power supply 77, 78, 79 DVD tray 32, 64 access panel 16, 27 DVD-ROM cabling 59 additional information 61 DVD-ROM drive 33, 59 air baffle 16, 24, 37 DVD-ROM drive cable 33 ASR (Automatic Server Recovery) 62 DVD-ROM drive connectors 68...
  • Page 86 HP Insight Remote Support software 63 part numbers 16 HP Systems Insight Display 42 PCI power cabling 60 HP Systems Insight Display and power button PCI power connector 68 cable 42 PCI riser board 37, 39 HP Systems Insight Display LED combinations 71...
  • Page 87 rear panel buttons 66, 67 TPM (Trusted Platform Module) 56 rear panel components 66 TPM connector 68 rear panel LEDs 67 troubleshooting 61 removal and replacement procedures 24 troubleshooting guidelines 61 removing server from rack 25 troubleshooting resources 61 replacement procedures 24 Trusted Platform Module (TPM) 56 required tools 24 requirements, environmental 76...

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