HP ProLiant ML350 Maintenance And Service Manual
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HP ProLiant ML350 Maintenance And Service Manual

HP ProLiant ML350 Maintenance And Service Manual

Generation 5 server
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See also: Troubleshooting Manual , Technical White Paper
HP ProLiant ML350 Generation 5 Server
Maintenance and Service Guide
June 2006 (First Edition)
Part Number 405046-001

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  • Page 1 HP ProLiant ML350 Generation 5 Server Maintenance and Service Guide June 2006 (First Edition) Part Number 405046-001...
  • Page 2 © Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Optional SATA or SAS cabling ......................... 53 Standard SATA cabling..........................53 Optional ATA or ATAPI device cabling ...................... 53 Diagnostic tools .......................... 55 Troubleshooting resources ........................55 Automatic Server Recovery ........................55 HP Systems Insight Manager ........................56 Integrated Management Log ........................56 Contents 3...
  • Page 4 HP Instant Support Enterprise Edition......................56 Option ROM Configuration for Arrays ....................... 56 HP ProLiant Essentials Rapid Deployment Pack .................... 57 ROM-Based Setup Utility .......................... 57 ROMPaq utility............................57 Integrated Lights-Out 2 technology......................57 System Online ROM flash component utility ....................58 SmartStart software ..........................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 9 Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas • para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog In this section Mechanical components ......................... 15 System components ..........................19 Mechanical components Item Description Spare part number Customer self repair (on page 5) Access panel 413981-001 Mandatory Rack bezel 413983-001 Mandatory Illustrated parts catalog 15...
  • Page 16 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 18 Illustrated parts catalog 18...

  • Page 19: System Components

    System components Item Description Spare part number Customer self repair (on page System components Fan assembly, 92 mm 413978-001 Optional 3-V lithium battery 234556-001 Optional Heatsink 413977-001 Optional Processor with thermal grease and alcohol pad — — a) 3.00-GHz Intel® Xeon™ processor 5050, dual- 409423-001 Optional core, 4-MB cache, 667-MHz FSB...
  • Page 20 Customer self Item Description Spare part number repair (on page f) Dual-Core, Intel® Xeon™ Processor 5130 (2.0- 416796-001 Optional GHz, 1333-MHz FSB, 1x4-MB L2 cache)*† g) Dual-Core Intel® Xeon™ Processor 5140 (2.33- 416797-001 Optional GHz, 1333-MHz FSB, 1x4-MB L2 cache)*† h) Dual-Core, Intel®...
  • Page 21 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 22 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 23: Removal And Replacement Procedures

    Removal and replacement procedures In this section Required tools............................23 Safety considerations..........................23 Preparation procedures........................... 25 Front bezel ............................27 Tower foot ............................. 28 Access panel ............................29 Rack bezel ............................29 Rack rails .............................. 30 Power supply blank ..........................31 Hot-plug power supply ..........................

  • Page 24: Preventing Electrostatic Discharge

    Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

  • Page 25: Rack Warnings

    For more information about telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hp). Power down the server (on page 26). •...

  • Page 26: Power Down The Server

    Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 27: Remove The Server From The Rack

    After performing the installation or maintenance procedure, press the rail-release latches and slide the server back into the rack. Remove the server from the rack To remove the server from an HP, telco, or third-party rack: Power down the server (on page 26). Extend the server from the rack (on page 26).

  • Page 28: Tower Foot

    CAUTION: To avoid breaking the bezel, remove the bezel before placing the server on its side. For operations involving removable media bay access, the media bay panel can be removed from the bezel. Tower foot To remove the component: Power down the server (on page 26). Remove the tower bezel ("Front bezel"...

  • Page 29: Access Panel

    Remove the foot. To replace the component, reverse the removal procedure. Access panel To remove the component: Power down the server (on page 26). Do one of the following: Extend the server from the rack (on page 26). • Remove the tower front bezel. ("Front bezel"...

  • Page 30: Rack Rails

    Remove the bezel. To replace the component, reverse the removal procedure. Rack rails NOTE: This procedure applies to rack servers only. To remove the component: Power down the server (on page 26). Remove the server from the rack (on page 27). Use a flat-head screwdriver to lift the spring tab.

  • Page 31: Power Supply Blank

    Power supply blank Remove the blank from the bay. To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. Replace it only with the specified spare part. CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies.

  • Page 32: Hard Drive Blanks

    Remove the power supply. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Hard drive blanks To remove the component: Open or remove the tower bezel ("Front...

  • Page 33: Hot-Plug Sata And Sas Hard Drives

    To replace the component, reverse the removal procedure. Hot-plug SATA and SAS hard drives To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Determine the status of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive LEDs"...

  • Page 34: System Fans

    Remove the air baffle. To replace the component, reverse the removal procedure. System fans CAUTION: The system fan is a non-hot-pluggable device. Fan failures are indicated by amber LEDs located on each hot-plug fan and by the front panel internal health LED.

  • Page 35: Expansion Slot Cover

    Remove the fan. To replace the component, reverse the removal procedure. Expansion slot cover To remove the component: Do one of the following: Unlock and remove the bezel ("Front bezel" on page 27). • Extend the server from the rack (on page 26). •...

  • Page 36: Expansion Board

    Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Expansion board CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards.

  • Page 37: Media Bay Blank

    Push the release latches on the expansion board retainer and open the retainer. Remove the expansion board. To replace the component, reverse the removal procedure. Media bay blank To remove the component: Open or remove the tower bezel ("Front bezel" on page 27). Remove the access panel ("Access panel"...

  • Page 38: Half-Height Or Full-Height Media Device

    Remove the media bay blank. To replace the component, reverse the removal procedure. Half-height or full-height media device To remove the component: Power down the server (on page 26). Do one of the following: Unlock and remove the bezel ("Front bezel"...

  • Page 39: Heatsink

    Full-height • To replace the component, reverse the removal procedure. Heatsink To remove the component: Power down the server (on page 26). Do one of the following: Unlock and remove the bezel ("Front bezel" on page 27). • Extend the server from the rack (on page 26). •...
  • Page 40 To replace the component: Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. Remove the heatsink protective cover. Install the heatsink. Removal and replacement procedures 40...

  • Page 41: Processor

    Close the heatsink locking levers. Connect the heatsink fan cable to the system board ("System board components" on page 64). Install the access panel ("Access panel" on page 29). Do one of the following: Close or install the tower bezel, as needed. •...
  • Page 42 Open the processor retaining latch and the processor socket retaining bracket. Using your fingers, remove the failed processor. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool. Removal and replacement procedures 42...
  • Page 43 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 44 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.
  • Page 45 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: Install the heatsink. Removal and replacement procedures 45...

  • Page 46: Ppm

    Close the heatsink locking levers Connect the heatsink fan cable to the system board ("System board components" on page 64). Install the access panel ("Access panel" on page 29). Do one of the following: Close or install the tower bezel, as needed. •...

  • Page 47: Fbdimm

    Remove the PPM. NOTE: The appearance of compatible PPMs may vary. To replace the component, reverse the removal procedure. FBDIMM To remove the component: Power down the server (on page 26). Do one of the following: Unlock and remove the bezel ("Front bezel"...

  • Page 48: Parallel And Second Serial Connector

    Remove the redundant fan, if applicable. Remove the FBDIMM. To replace the component, reverse the removal procedure. Parallel and second serial connector To remove the component: Power down the server (on page 26). Do one of the following: Unlock and remove the bezel ("Front bezel"...

  • Page 49: Battery

    Remove the parallel and second serial port option. To replace the component, reverse the removal procedure. Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 50: System Board

    Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 51: Power Supply Backplane

    Disconnect all cables connected to the system board. Loosen the two system board thumbscrews. Using the system board tray handles, slide the tray forward and remove the system board. To replace the component, reverse the removal procedure. NOTE: Install the processor socket cover onto the processor socket of the failed system board. The cover protects the socket during shipping when the failed board is returned.
  • Page 52 Unlock and remove the bezel ("Front bezel" on page 27). • Extend the server from the rack (on page 26). • Remove the power supplies ("Hot-plug power supply" on page 31). Remove the access panel ("Access panel" on page 29). Remove the air baffle ("Air baffle"...

  • Page 53: Cabling

    Optional SATA or SAS cabling Many configurations are possible when SATA or SAS controllers are added. When upgrading the storage controller, refer to the Quickspecs and the cabling matrix to identify the correct cables (http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/en/ss/proliant/proliant-ml.html). Standard SATA cabling Item Description...
  • Page 54 IMPORTANT: If the network operating system is Novell NetWare, HP recommends that you connect the CD-ROM to the primary IDE channel and to the Drive 0 connector on the IDE cable. NOTE: ATA (IDE) hard drives are not supported. Cabling 54...

  • Page 55: Diagnostic Tools

    To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: The server-specific Documentation CD •...

  • Page 56: Hp Systems Insight Manager

    HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules.

  • Page 57: Hp Proliant Essentials Rapid Deployment Pack

    It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 58: System Online Rom Flash Component Utility

    (http://www.hp.com/servers/smartstart). HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
  • Page 59 HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management.

  • Page 60: Component Identification

    Component identification In this section Front panel components .......................... 60 Front panel LEDs and buttons ........................61 Rear panel components........................... 62 Rear panel LEDs and buttons ........................63 System board components........................64 System board LEDs ..........................66 System LEDs and internal health LED combinations ..................67 SAS and SATA hard drive LEDs .......................

  • Page 61: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Power On/Standby button — System power LED Green = Power on Amber = System shut down, but power still applied Off = No power Internal health LED Green = Normal Amber = System degraded. To identify the component in a degraded state, refer to system board LEDs (on page 66).

  • Page 62: Rear Panel Components

    Rear panel components Item Description Video connector Serial connector USB connectors (2) RJ-45 Ethernet connector (iLO 2 management) RJ-45 Ethernet connector (data) PCI Express x8 slots (x4 routed) PCI-X slots (100-MHz) PCI-X slot (133-MHz) Optional redundant hot-plug power supply bay Mouse connector Keyboard connector Power cord connector...

  • Page 63: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status Power supply LED Green = Power supply is on and functioning Off = No power or inadequate power supply UID LED and button Blue = Activated Flashing blue = Remote inquiry Off = Deactivated iLO 2 activity LED Green or flashing = Network activity Off = No network activity...

  • Page 64: System Board Components

    Power button/LED connector IDE connector Diskette drive connector SAS/SATA connector (drives 1-4) SAS/SATA connector (drives 5-8) PPM slot HP Smart Array E200i memory connector Serial port connector NMI jumper Optional parallel port connector System battery System maintenance switch PCI-X slot 1 (133-MHz)

  • Page 65: Nmi Jumper

    Item Description FBDIMM slots NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashes freeze a system, requiring you to do a hard reset.

  • Page 66: System Board Leds

    System board LEDs Item Description Status FBDIMM 1-8 Amber = FBDIMM failed Off = FBDIMM functioning Processor 1 Amber = Processor 1 failed Off = Processor 1 functioning Processor 1 fan Amber = Fan is not installed or has failed failure (fan 5) Off = Processor fan is functioning PPM 1 (embedded)

  • Page 67: System Leds And Internal Health Led Combinations

    Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 68: Sas And Sata Hard Drive Leds

    Internal health LED System LED and color Status color Amber A fan has failed but still meets the minimum fan requirements (with redundant fan option only). SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED Fault/UID LED...
  • Page 69 Online/activity LED Fault/UID LED Interpretation (green) (amber/blue) Do not remove the drive. Removing a drive may Flashing regularly terminate the current operation and cause data loss. (1 Hz) The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.

  • Page 70: Specifications

    Specifications In this section Environmental specifications ........................70 Server specifications ..........................70 Rack server specifications........................71 Hot-plug power supply calculations ......................71 1.44-MB diskette drive specifications......................71 FBDIMM specifications..........................72 CD-ROM drive specifications ........................72 Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping...

  • Page 71: Rack Server Specifications

    1000 w (low line), 1200 W (high line) Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). 1.44-MB diskette drive specifications Specification Value...

  • Page 72: Fbdimm Specifications

    512-MB FBDIMM installed in slot 1A. A bank must be populated with 2 FBDIMMs with identical HP part numbers. *Use only Registered DDR2 FBDIMMs. Use HP FBDIMMs only. CD-ROM drive specifications Specification Value Disk formats CD-ROM (modes 1 and 2);...

  • Page 73: Operating Conditions

    Specification Value Block size 2368, 2352 bytes (mode 0) 2352, 2340, 2336, 2048 bytes (mode 1) 2352, 2340, 2336, 2048 bytes (mode 2) Dimensions Height 12.7 mm (0.50 in) Depth 132.08 mm (5.20 in) Width 132.08 mm (5.20 in) Weight 0.34 kg (0.75 lb) Data transfer rate Sustained...

  • Page 74: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Automatic Server Recovery Advanced Technology Attachment ATAPI Advanced Technology Attachment Packet Interface BIOS Basic Input/Output System double data rate FBDIMM fully buffered DIMM integrated device electronics iLO 2 Integrated Lights-Out 2 Integrated Management Log ISEE Instant Support Enterprise Edition light-emitting diode...
  • Page 75 network interface controller non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended processor power module RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility Rapid Deployment Pack read-only memory serial attached SCSI...
  • Page 76 Systems Insight Manager unit identification universal serial bus Acronyms and abbreviations 76...

  • Page 77: Index

    HP Instant Support Enterprise Edition 56 CSR (customer self repair) 5 HP ProLiant Essentials Foundation Pack 56 customer self repair (CSR) 5 HP ProLiant Essentials Rapid Deployment Pack 57 HP Systems Insight Manager, overview 56 deployment software 57 diagnostic tools 55, 57, 58...
  • Page 78 serial connector 48, 62 server rails, removing 30 management tools 55 server specifications 70, 71 mechanical components 15 SmartStart autorun menu 58 media bay blank 37 SmartStart, overview 58 media devices 38 specifications 70, 71, 72 specifications, environmental 70 specifications, server 70, 71 static electricity 24 NIC LEDs 60, 61, 66, 67 symbols on equipment 24...

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