Page 2: Declaration Of Conformity
Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.
Page 3: Class B Digital Device Or Peripheral
Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
Page 4: Gnu Gpl Information
Yealink T46G Skype for Business phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
Page 5: About This Guide
Yealink T46G Skype for Business phone, and your network is correctly configured. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the Yealink T46G Skype for Business phone.
Page 6: Changes For Release 8, Guide Version 8.60
 Disabling BToE on Your Phone on page  Exiting BToE on Your Computer on page  Uninstalling the Yealink BToE Connector on page  Major updates have occurred to the following section: Phone Installationon page  Bluetooth Headset on page ...
Page 7 About This Guide Troubleshooting Solutions on page ...
Page 8 User Guide for the T46G Skype for Business Phone viii...
Page 9: Table Of Contents
Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 8, Guide Version 8.65 ....................v Changes for Release 8, Guide Version 8.60 ....................vi Changes for Release 8, Guide Version 8.50 ....................vi Table of Contents ................
Page 10 User Guide for the T46G Skype for Business Phone General Settings ..............................39 Language................................39 Backlight ................................40 Contrast ................................41 Time & Date ................................ 42 Administrator Password ..........................44 Key as Send ................................. 45 Phone Lock ................................46 Remembering Password ..........................49 Audio Settings ................................
Page 11: Table Of Contents
Signing Out of a Common Area Phone ..................... 175 Better Together over Ethernet ..........177 Getting Started with Better Together over Ethernet ................177 Installing the Yealink Better Together over Ethernet Connector ............. 177 Enabling Better Together over Ethernet ....................183 Paired Status ..............................183 Pairing Your Phone with Your Computer ....................
Page 12 Using BToE to Lock and Unlock Your Phone ..................191 Disabling BToE on Your Phone ........................192 Exiting BToE on Your Computer........................192 Uninstalling the Yealink BToE Connector ....................193 EXP40 Expansion Module ............195 Connecting the EXP40 to Your Phone ......................195 EXP40 Hardware Features ..........................
Page 13: Overview
Overview Overview This chapter provides the overview of the T46G Skype for Business phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator.
Page 14 User Guide for the T46G Skype for Business phone Hardware component instructions of the T46G Skype for Business phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ①...
Page 15: Icon Instructions
Secures the handset in the handset cradle when the Skype for Business phone is mounted vertically. For more information ⑫ Yealink Wall Hookswitch Tab on how to adjust the hookswitch tab, refer to Mount Quick Installation Guide for SIP-T29 T27 T46 T48 IP Phones •...
Page 16: Led Instructions
User Guide for the T46G Skype for Business phone Icons Description Location is not set Bluetooth Bluetooth headset is both paired and connected Conference organizer Conference presenter Conference attendee The conference participant is unmuted The conference participant conference is muted Conference lock Available Busy...
Page 17: User Interfaces
Overview LED Status Description The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. The line is inactive. The fifth line key LED (configured as a Boss Admin key) LED Status Description Solid green...
Page 18 User Guide for the T46G Skype for Business phone The figure below shows the phone's menus and submenus.
Page 19: Web User Interface
Overview Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press on the phone when the phone is idle.
Page 20 User Guide for the T46G Skype for Business phone Options Phone User Interface Web User Interface --Log Upload √ --E911 Location Tip √ --Dial-now × --Live Dialpad × --Hotline √ --Privacy Mode × √ Basic Call Features --Redialing Numbers √ ×...
Page 21: Documentations
In the package/ Quick Start Guide English/Chinese phone customizations On the website Phone/Web user interface settings User Guide Basic call features and On the website English/Chinese BToE (Better Together over Ethernet) feature You can download the latest documentations online: Note http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=120...
Page 22 User Guide for the T46G Skype for Business phone...
Page 23: Getting Started
Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the T46G Skype for Business phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Signing into Skype for Business ...
Page 24: Optional Accessories
User Guide for the T46G Skype for Business phone Phone Stand  Handset & Handset Cord  Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories Power Adapter (5.5mm DC plug) ...
Page 25 Getting Started Wall Mount Bracket  Headset  Wireless Headset Adapter EHS36  Bluetooth USB Dongle BT40 ...
Page 26: Phone Installation
User Guide for the T46G Skype for Business phone EXP40 Expansion Module  We recommend that you use the accessories provided or approved by Yealink. The use of Note unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 18.
Page 27: Connecting The Handset And Optional Headset
Connecting the Handset and Optional Headset The EXT port can also be used to connect an expansion module EXP40. Note Yealink EHS36 User Guide For more information on how to use EHS36, refer to Connecting the Optional Bluetooth USB Dongle You can connect a Bluetooth USB dongle to T46G Skype for Business phones for connecting a Bluetooth headset.
Page 28: Connecting The Power
Note Skype for Business phone should be used with Yealink original power adapter (5V/2A) only. The use of the third-party power adapter may cause the damage to the phone.
Page 29: Power Over Ethernet
Getting Started Power over Ethernet With the included or a regular Ethernet cable, the T46G Skype for Business phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
Page 30: Phone Initialization
User Guide for the T46G Skype for Business phone Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays "Welcome Initializing…Please wait"...
Page 31: User Sign-In
Getting Started You can press the Sign in soft key to enter the sign-in screen. The sign-in screen is shown as below: Skype for Business users are authenticated against Microsoft Active Directory Domain Service. The following four sign-in methods are available: User Sign-in: This method uses the user’s credentials (sign-in address, user name, and ...
Page 32: Pin Authentication
User Guide for the T46G Skype for Business phone Enter your Skype for Business user’s sign-in address (e.g., 2216@yealinkuc.com) in the Address field. Enter your Skype for Business user name (e.g., 2216@yealinkuc.com) in the UserName field. Enter the sign-in password in the Password field. Press the Sign in soft key.
Page 33: Web Sign-In
Getting Started To sign into Skype for Business Server using PIN Authentication method via phone user interface: Press the Sign in soft key. Press , or the Switch soft key to select PIN Authentication. Enter your phone number or extension (e.g., 2216) in the Extension field. Enter your Pin in the PIN field.
Page 34 User Guide for the T46G Skype for Business phone To configure Web Sign-in method via web user interface: Click on Features->General Information. Select the desired value from the pull-down list of Web Sign in. If it is enabled, you can sign into the Skype for Business Server using Web sign-in method.
Page 35 Getting Started The screen will show the pairing code and URL. Enter the URL (e.g., http://aka.ms/sphone) into your web browser. On the Skype for Business Authentication website, enter your email address (e.g., zhangdx@example.com) in the Email address field. Click Verify email to check the validity of the email address. The sign-in screen will appear if the email address is valid.
Page 36: Signing In Via Pc
User Guide for the T46G Skype for Business phone Enter your Online account and password. (Optional) Check the Keep me signed in checkbox, so that you don't need to enter a password next time. Click Sign in. 10. Enter the pairing code generated on the phone (e.g., GN7GUR3BK) into the web browser. 11.
Page 37: Changing Presence Status
Getting Started The phone signs out of Skype for Business server. After you sign out of Skype for Business, the account-related features (calling, viewing Skype for Business contacts, calendar, etc.) are not available. However, you can still use other phone features. Signing out via web user interface at the path: Account->Register->Sign Out.
Page 38 User Guide for the T46G Skype for Business phone Icon Status Description The contact is probably not available. This status is displayed for the following reasons: The contact's phone has been idle for more  than the idle time period setting—10 minutes by default.
Page 39: Always Online
Getting Started Press to highlight Reset Status. Press the Select soft key to accept the change or the Back soft key to cancel. Your status will be reset to “Available”. Always Online Always online feature can maintain current status of the phone until you manually change status. For example, the current status of the phone is available, if the always online feature is enabled, then the phone status will stay available until you manually change it.
Page 40: Account Lock
User Guide for the T46G Skype for Business phone Account Lock You can lock your account to prevent your account being signed in or signed out randomly. If account lock feature is enabled, users are prompted for administrator password to sign in or sign out.
Page 41: Idle Screen
Getting Started To sign in when account lock is enabled via phone user interface: Press the Sign in soft key. Press to select the desired sign-in method. Enter the authentication information in the corresponding field respectively. Press the Sign in soft key. The screen will be shown as below: Enter the administrator password.
Page 42: Status Screen
User Guide for the T46G Skype for Business phone Name Description Shows time and date and the feature status. For Status Bar more information, refer to Icon Instructions on page Show default account.  Show local favorites and Skype for Business ...
Page 43: History Screen
Getting Started For more information, refer to Changing Presence Status on page 25. History Screen Press to enter the History screen. You can view All, Missed, Placed, Received and Forwarded lists. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
Page 44: Menu Screen
User Guide for the T46G Skype for Business phone Menu Screen Press to enter the Menu screen. The menu screen consists of eight menu items: Status, Lock, Features, Message, Calendar, Meet Now, Basic and Advanced. Entering Data and Editing Fields You can enter data and edit fields using the phone keypad.
Page 45 Getting Started Input Mode Keypad 7pqrsPQRS pqrs7ß Ѕ PQRS7Ѕ 8tuvTUV tuv8ù ú û ü TUV8ÙÚÛÜ 9wxyzWXYZ wxyz9ý Þ WXYZ9Ý Þ space space *.,'?!\-()@/:_;+& *.,'?!\-()@/:_;+& *.,'?!\-()@/:_;+& %=<> %=<> %=<> *.@+\ : ￡$¥ ¤ []{}~^¡ ¿ § # ￡$¥ ¤ []{}~^¡ ¿ § # ￡$¥...
Page 46: Phone Status
User Guide for the T46G Skype for Business phone If you want to Then you can provide the space character. If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0. Long press on the pre-dialing screen will provide the special character “+”.
Page 47 Getting Started To view the phone status via phone user interface: Press ->Status. Press to scroll through the list. Press the Enter soft key. To view the phone status via web user interface: Open the web browser on your PC. Enter the IP address in the browser’s address bar, and then press the Enter key.
Page 48: Basic Network Settings
User Guide for the T46G Skype for Business phone The phone status is displayed on the first page of the web user interface. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
Page 49 Getting Started Enter the desired value in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS field respectively. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv6 address for the Skype for Business phone, make sure that the IP mode is configured as IPv6or IPv4 &...
Page 50 User Guide for the T46G Skype for Business phone Enter the user name and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. Note Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance.
Page 51: Customizing Your Phone
Customizing Your Phone Customizing Your Phone You can customize your T46G Skype for Business phone by personally configuring certain settings, for example, backlight, time & date, ring tones and E911. You can also manage the contacts and call history. This chapter provides basic operating instructions for customizing your phone. Topics include: General Settings ...
Page 52: Backlight
User Guide for the T46G Skype for Business phone Press the desired language. Press Save to accept the change. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: Click on Settings->Preference.
Page 53: Contrast
Customizing Your Phone To configure the backlight via phone user interface: Press ->Basic->Display->Backlight. Press , or the Switch soft key to select the desired value from the Backlight Active Level field. Press , or the Switch soft key to select the desired value from the Inactive Level field.
Page 54: Time & Date
User Guide for the T46G Skype for Business phone Time & Date The time and date are displayed in the middle of the status bar. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
Page 55 Customizing Your Phone Enter the specific date and time or press to edit specific date and time in the corresponding fields. Press Save to accept the change. The time and date displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Press ->Basic->Date &Time ->Time &...
Page 56: Administrator Password
User Guide for the T46G Skype for Business phone Example (2016-8-19) Date Format MM/DD/YY 08/19/16 DD MMM YYYY 19 Aug 2016 WWW DD MMM Fri 19 Aug Time and date format is configurable via web user interface at the path Settings->Time & Date.
Page 57: Key As Send
Customizing Your Phone Enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. Key as Send You can set the "#"...
Page 58: Phone Lock
User Guide for the T46G Skype for Business phone Phone Lock If the Skype for Business Server is configured to forcibly lock the phone, user can use phone lock feature to lock the phone to prevent it from unauthorized use. And the Skype for Business phone will prompt the user to configure an unlock PIN at the initial sign-in.
Page 59 Customizing Your Phone When the locked phone is idle: Line keys, digit keys, # key, * key, volume key, headset key and speakerphone key are available and other keys on the phone are locked. When the locked phone receives an incoming call: You can answer, reject or mute the incoming calls.
Page 60 User Guide for the T46G Skype for Business phone To unlock the phone via phone user interface: Enter the PIN in the Unlock PIN field. Press the Unlock soft key or to unlock the phone You can lock the phone again. You can also unlock the phone by administrator password.
Page 61: Remembering Password
Customizing Your Phone Remembering Password You can enable the remember password feature, so that a Remember Password option will appear at the phone login screen. (User Sign-in method) (PIN Authentication method) Remember password feature is disabled by default, and it is configurable via web user interface only.
Page 62: Audio Settings
User Guide for the T46G Skype for Business phone Select Enabled from the pull-down list of Remember Password. Click Confirm to accept the change. A dialog box pops up to prompt you that this configuration will take effect after a reboot. Click OK to reboot the phone.
Page 63: Phone Ringtone
Customizing Your Phone To adjust the volume when the phone is ringing: Press to adjust the ringer volume. To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset).
Page 64: Key Tone
User Guide for the T46G Skype for Business phone Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. Phone ringtone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
Page 65: Contact Management
Customizing Your Phone Press , or the Switch soft key to select Enabled or Disabled from the Key Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management The phone directory displays local directory and Skype for Business directory.
Page 66 User Guide for the T46G Skype for Business phone phone, but you cannot add, edit or delete Skype for Business contacts on the phone. Adding Skype for Business Contacts To add contacts via Skype for Business client: Enter a few continuous characters of the contact name or continuous numbers of the contact number in the Search field.
Page 67 Customizing Your Phone The detailed information of the contact (e.g., name, mail address)  For more information on the presence icon, refer to Icon Instructions on page 3. Note To view the Skype for Business contacts: Press Press to select the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact.
Page 68 User Guide for the T46G Skype for Business phone Adding Skype for Business Favorites To add contacts as favorites via Skype for Business client: Right-click a contact. Click Add to Favorites. Viewing Skype for Business Favorites You can view the Skype for Business favorites in the directory or on the idle screen. To view the Skype for Business favorites in the directory: Press ->Favorites.
Page 69 Customizing Your Phone Press to select the desired contact. Press Detail soft key. The detailed information (e.g., display name, address or email) of the contact appears on the LCD screen. Press the Back soft key or press to return to the previous screen. To view the Skype for Business favorites on the idle screen: By default, Skype for Business favorites are displayed behind the local favorites on the idle screen (local favorites are indicated by the icon...
Page 70: Local Directory
Contacts can be added either one by one or in batch using a local contact file. Yealink Skype for Business phones support both *.xml and *.csv format contact files, but only support *.xml format download for...
Page 71 Customizing Your Phone Adding Local Contacts You can add contacts to the local directory in the following ways: Manually  From Skype for Business directory  Adding Local Contacts Manually To add a contact to the local directory manually: Press ->Local Directory->All Contacts.
Page 72 User Guide for the T46G Skype for Business phone If boss-admin is configured, the Bosses or Delegates group appears depending on your role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 128. Press Enter soft key. Press to select the desired contact.
Page 73 Customizing Your Phone The contact’s avatar  The detailed information of the contact (e.g., name, mail address)  Note You can’t view the presence status of the local contacts. For more information on the presence icon, refer to Icon Instructions on page 3.
Page 74 User Guide for the T46G Skype for Business phone Editing Local Contacts To edit a contact in the local directory: Press ->Local Directory. Press to select the desired group. Press to highlight the desired contact. Press the Option soft key, and then press select Detail from the prompt list.
Page 75 Customizing Your Phone Press OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All. Deleting a contact or all contacts is configurable via web user interface at the path Directory->Local Directory.
Page 76 User Guide for the T46G Skype for Business phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. Click Import CSV to import the contact list. (Optional) Mark the On radio box in the Del Oldcontact field. It will delete all existing contacts while importing the contact list.
Page 77 Customizing Your Phone To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system. Local Favorites Favorites are the contacts in your directory that you call most often. You need to assign an index number for a favorite contact.
Page 78 User Guide for the T46G Skype for Business phone The valid value of index number ranges from Null to 27 and the lowest number is Null. The contact with the lowest index number displays first. Press the Save soft key to accept the change or the Back soft key to cancel. Adding a local favorite is configurable via web user interface at the path Directory->Local Directory.
Page 79 Customizing Your Phone Viewing Local Favorites You can view the local favorites on the idle screen or local favorites screen. To view the local favorites on the idle screen: The local favorite is indicated by the icon on the idle screen. By default, local favorites are displayed before the Skype for Business favorites on the idle screen.
Page 80 User Guide for the T46G Skype for Business phone To reorder your favorites: Press ->Local Directory->Favorites. Press to highlight the desired contact. Press Option soft key, and then press to select Detail from the prompt list. Press , or the Switch soft key to select the desired index number from the Index field.
Page 81 Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. The phone uses the new index number to order the favorite. Managing Local Favorites Local favorites and Skype for Business favorites of T46G Skype for Business phones are displayed on the idle screen.
Page 82: Placing Calls To Contacts
User Guide for the T46G Skype for Business phone – If Preferential is selected, local favorites will be displayed before the Skype for Business favorites on the idle screen. – If General is selected, the local favorites will be displayed behind the Skype for Business favorites on the idle screen.
Page 83: Searching For Contacts
Customizing Your Phone – If a contact has multiple numbers, you can press to select the desired number, and then press the Call soft key or press Searching for Contacts You can search the contacts on the pre-dialing screen or Skype for Business directory. On the pre-dialing screen, you can search for Skype for Business contacts, local contacts ...
Page 84 User Guide for the T46G Skype for Business phone role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 129. Press the Search soft key. Enter the first few continuous characters of the contact name or the contact number. (e.g., press the digit key 5 to search the letter “5, j, k and l”).
Page 85: Call History Management
Customizing Your Phone Click Confirm to accept the change. Note Dial search delay feature is configurable via web user interface only. Call History Management The T46G Skype for Business phone maintains call history lists of Missed, Placed, Received and Forwarded. Each call history list supports up to 100 entries. You can view the call history, place a call, or delete an entry from the call history list.
Page 86 User Guide for the T46G Skype for Business phone Press , or the Switch soft key to select Disabled from the Contact Avatar field. Press the Save soft key to accept the change or the Back soft key to cancel. Contact avatar is configurable via web user interface at the path Features->General Information.
Page 87: Headset Use
Customizing Your Phone The detailed information (e.g., avatar, display name or number) of the entry appears on the LCD screen. Press the Back soft key. To place a call from the call history list: Press The LCD screen displays all call record. Press to switch between All, Missed, Placed, Received and Forwarded call lists.
Page 88: Headset Mode Activation/Deactivation
User Guide for the T46G Skype for Business phone Headset Mode Activation/Deactivation To activate the headset mode: Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. When you press the Answer soft key to answer an incoming call, the call is connected to your headset automatically.
Page 89: Dual Headset
Customizing Your Phone Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
Page 90: Bluetooth Headset
User Guide for the T46G Skype for Business phone Click Confirm to accept the change. Note Dual headset is configurable via web user interface only. Bluetooth Headset The T46G Skype for Business phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
Page 91 Customizing Your Phone Press , or the Switch soft key to select On from the Bluetooth field. Press the Save soft key to accept the change. The LCD screen displays the Bluetooth icon Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. Pairing and Connecting the Bluetooth Headset Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to make sure that the Bluetooth headset is discoverable.
Page 92 User Guide for the T46G Skype for Business phone The phone proceeds to scan the local Bluetooth devices. When the phone completes scan, it will display the available Bluetooth devices on the LCD screen. Select the desired Bluetooth headset and then press Connect soft key. Enter the PIN (e.g., 0000) in the Password field.
Page 93 Customizing Your Phone The LCD screen displays a list of paired and connected Bluetooth headsets. Select the desired Bluetooth headset. Press the Option soft key, and then select Detail from the prompt list to view the Bluetooth headset information: Device Name: the name of the Bluetooth headset. ...
Page 94 User Guide for the T46G Skype for Business phone The default device name is “Yealink-T46G”. Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other device.
Page 95 Customizing Your Phone Select the Bluetooth headset you want to delete. Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts the following warning “Delete the selected item?”. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Note You can also delete all headsets by pressing the Option soft key and then select Delete All.
Page 96: E911
User Guide for the T46G Skype for Business phone E911 E911 (Enhanced 911) is a location technology that enables the called party to identify the geographical location of the calling party. For example, if a caller makes an emergency call to E911, the feature extracts the caller's information for the police department to immediately identify the caller's location.
Page 97: Location Notification
Customizing Your Phone When the location is not set, the LCD screen will not prompt the location notification. For more information, refer to Location Notification on page 85. Click Confirm to accept the change. When the location is set, no matter whether E911 location tip is enabled or disabled, the LCD Note screen will not prompt the location notification.
Page 98 User Guide for the T46G Skype for Business phone When the parameter Location Required is set to Yes on the Skype for Business Server, the Status menu will display icon. The LCD screen is shown as below after login: You can do one of the following: Press the Ignore soft key.
Page 99: Adding The Location Information
Customizing Your Phone You can press the Back soft key to return to the idle screen or press the Edit soft key to enter the Location Edit screen. Press the Edit soft key. The phone will enter the Location Edit screen. When the parameter Location Required is set to No on the Skype for Business Server, the Status menu will not display icon.
Page 100 User Guide for the T46G Skype for Business phone Press the Reload soft key to reload the location information from the Skype for Business Server. Location set on the phone will be covered by location set on the Skype for Business Server. Adding the Location Information Manually If geographical location is not provisioned on the Skype for Business Server, you can add the location information manually via phone user interface.
Page 101: Viewing The Location Information
Customizing Your Phone Viewing the Location Information To view the location information via phone user interface: Press ->Status->Location. Emergency Call You can dial emergency numbers for assistance whether you set the location or not. You can dial an Emergency Dial String number or Emergency Dial String Mask number even if the phone is locked.
Page 102: Dial-Now
User Guide for the T46G Skype for Business phone The LCD screen is shown as below: You can cancel or hold the emergency call only. If call forward feature is configured in advance, the call forward feature will be disabled automatically after calling the emergency number.
Page 103 Customizing Your Phone Syntax Description "91[5-7]1234" would match "9151234", "9161234", "9171234". The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773",etc. The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis.
Page 104: Live Dialpad
User Guide for the T46G Skype for Business phone To configure the delay time for dial-now rule via web user interface: Click on Features->General Information. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change.
Page 105: Hotline
Customizing Your Phone Select Enabled from the pull-down list of Live Dialpad. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or the line key.
Page 106: Privacy Mode
User Guide for the T46G Skype for Business phone Privacy Mode Privacy mode allows you to restrict your presence information, so that it is visible only to the contacts in your Skype for Business directory. Note Microsoft Active Directory includes all Skype for Business users configured by the system administrator.
Page 107: Modifying The Privacy Mode From The Skype For Business Client
Customizing Your Phone If the privacy mode is disabled on the Skype for Business Server, the phone LCD screen displays as below: Mark the desired radio box. If the privacy mode is enabled on the Skype for Business Server, the phone LCD screen displays as below: Mark the desired radio box.
Page 108 User Guide for the T46G Skype for Business phone If the privacy mode is disabled on the Skype for Business Server: Mark the desired radio box. If the privacy mode is enabled on the Skype for Business Server: Mark the desired radio box. Click OK to accept the change.
Page 109: Basic Call Features
Basic Call Features Basic Call Features The T46G Skype for Business phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call. You can also use calendar, response groups or boss-admin Skype for Business feature.
Page 110: Placing Calls
User Guide for the T46G Skype for Business phone Placing Calls You can place a call in three ways using your T46G Skype for Business phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
Page 111: Answering Calls
Basic Call Features To place a call using the headset: Do one of the following: With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press , or the Call soft key.
Page 112 User Guide for the T46G Skype for Business phone Using the headset  You can ignore incoming calls by pressing the Reject soft key or the Silence soft key, or Note pressing . You can also change your status to Do Not Disturb and then the phone will ignore all incoming calls to your phone.
Page 113: Ending Calls
Basic Call Features Ending Calls To end a call: Do one of the following: If you are using the handset, press or the EndCall soft key or hang up the handset. If you are using the headset, press or the EndCall soft key. If you are using the speakerphone, press , or the EndCall soft key.
Page 114: Call Waiting
User Guide for the T46G Skype for Business phone Auto answer is configurable via web user interface at the path Account->Basic->Auto Answer. Note Auto answer is only applicable when there is no other call in progress on the phone. Call Waiting You can enable or disable call waiting on the phone.
Page 115: Call Mute
Basic Call Features Do one of the following: Press the Answer soft key to answer the incoming call. The original call will be placed on hold. Press the FWD soft key to forward the incoming call to another contact. Press the Silence soft key to ignore the incoming call. Press More->Reject to reject the incoming call.
Page 116: Calendar
"2/4", indicating that this is the first call out of second calls. Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature. If your phone is configured to connect to the Microsoft Exchange Server, and the Microsoft®...
Page 117: Setting Up An Appointment In Outlook
Basic Call Features Click HOME->New Skype Meeting. In the To box, enter the email addresses of your invitees. Enter a subject, location, and then select the start and end time. Enter the content about the Skype conference. Click Send. A Skype conference reminder will display on the phone screen of organizer and invitees 15 minutes before the Skype conference starts.
Page 118: Setting Up A Meeting In Outlook
User Guide for the T46G Skype for Business phone Enter the appointment time. Click OK. Enter a subject, location and the appointment content. Click Save & Close. An appointment reminder will display on the phone screen 15 minutes before the appointment starts.
Page 119: Setting Up An Event In Outlook
Basic Call Features Setting up an Event in Outlook To set up an event in outlook: Open Outlook and go to your calendar. Click Home->New Items->More Items->Recurring Event. Enter the event time. Click OK. Enter a subject, location and the event content. Click Save &...
Page 120: Navigating Month View
User Guide for the T46G Skype for Business phone The calendar displays the schedules of today by default. You can view 1000 schedules at most on your T46G Skype for Business phone. Name Description Shows all the days which have schedules in the Month view selected month.
Page 121 Basic Call Features – Press the Back soft key to return to the pervious screen. Navigating Day View Day view shows all schedules of the selected day, including the subject, start and end time. To navigate Day view: Press ->Calendar. Do one of the following: –...
Page 122 User Guide for the T46G Skype for Business phone To view schedules via phone user interface: Press ->Calendar. Press the Month soft key to enter the Month view. Press to select a desired month. Press to select a desired day. Press the Enter soft key.
Page 123 Basic Call Features Press the Ignore soft key to permanently remove the reminder from the screen and stop  all future reminders for this schedule. Press the Snooze soft key to temporarily remove the reminder from the screen, until the ...
Page 124 User Guide for the T46G Skype for Business phone If you do not deal with the reminder when rest time ends, the “immediately” will replace the rest time. The reminder will show “overdue” when the schedule is overdue. Note You can press on the phone to ignore all reminders.
Page 125 Basic Call Features will be muted automatically, organizer will not be muted). Dialing the conference dial-in number to join a Skype conference (Once joined,  presenter, attendee and organizer will not be muted). When the organizer sets up a conference in Outlook and enables Mute all attendees feature, Note all conference participants will be muted automatically once join the Skype conferences in above ways.
Page 126 User Guide for the T46G Skype for Business phone Press to select a desired Skype conference. Do one of the following: Press the Join soft key to join the Skype conference. Press Detail soft key to view specific information about the Skype conference, and then press the Join soft key.
Page 127 Basic Call Features Press the Month soft key to enter the Month view Press to select a desired month. Press to select a desired day. Press to select a desired conference. Press the Detail soft key to view detail for specific Skype conference. Press to view the dial-in PIN number or Conference ID.
Page 128: Call Forward
User Guide for the T46G Skype for Business phone Enter the Conference ID (e.g., 5493566), and then press to join the Skype conference. More participants can repeat steps 1-2 to join the Skype conference. For more information on managing the Skype conference participants, refer to the Managing the Conference Participants on page 153.
Page 129 Basic Call Features The prompting message “Forward to Voice Mail” appears on the LCD screen. If you select Forward Calls to Number or Contact, and then press the Enter soft key: Enter the desired number in the Forward to field. Press the Save soft key to accept the change.
Page 130 User Guide for the T46G Skype for Business phone To disable call forward: Press ->Features->Call Forward. You can also press when the phone is idle. Select Forward Off. Press the Save soft key to accept the change. Static Forwarding on the Skype for Business client You can assign static forwarding feature using the Skype for Business client: Forward my calls to: Voice Mail: incoming calls are forwarded to voice mailbox.
Page 131 Basic Call Features Configuring Call Forwarding on Skype for Business Client To forward incoming calls immediately without ringing your phone: In Skype for Business client, click and then select Call Forwarding Settings. Mark the radio box of the Forward my calls to field. Select the desired forwarding type from the pull down-list of Forwarding my calls to.
Page 132 User Guide for the T46G Skype for Business phone Incoming calls are forwarded directly to the voice mailbox. The LCD screen is shown as below: If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to. After configuration, incoming calls are forwarded to the preset number or contact.
Page 133 Basic Call Features Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you. The LCD screen is shown as below: Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing: In Skype for Business client, click and then click Call Forwarding Settings.
Page 134 User Guide for the T46G Skype for Business phone Depending on your selection: If you select New Number: Enter the phone number in the pop-up window, and then click OK to accept the change. The number will ring simultaneously when you receive an incoming call. If you select My Delegates:...
Page 135 Basic Call Features Add the delegates you want to ring simultaneously when you receive an incoming call. The phone of the delegates will ring after the time specified by you. If you select My Team-Call Group: Add the contacts in the Team-Call Group. All members in the group will ring simultaneously when you receive an incoming call.
Page 136: Dynamic Forwarding
User Guide for the T46G Skype for Business phone When simultaneously ring feature is enabled, the LCD screen is shown as below: If one member answers the call, other phones will stop ringing. To turn off the call forwarding: In Skype for Business client, click and then select Turn Off Call Forwarding.
Page 137 Basic Call Features You can also enter the first few continuous characters of the contact name, phone number or the contact address, and then press the navigation keys to scroll through the result list and select the desired contact. Press the Directory soft key to select the desired contact from the contact list you want to forward the incoming call to, and then press the FWD soft key.
Page 138: Team-Call Group
User Guide for the T46G Skype for Business phone Press , or the Switch soft key to select Disabled to disable the forward international. Press the Save soft key to accept the change. Forward international is configurable via web user interface at the path Features->General Information->Fwd International.
Page 139: Response Groups
You can increase the use of telephone support services and reduce the overhead of running these services by using response groups. For example, a response group named “yealink” is configured on Skype for Business Server in advance. When a user named “Hedy” calls the response group, the screens of other agents’...
Page 140: Response Group Ringtone
User Guide for the T46G Skype for Business phone Response Group Ringtone Response group ring tone feature allows the phone to play a distinct ringtone when receiving a response group calls. To set a ringtone for the response group via phone user interface: Press ->Basic->Sounds->Ring Tones->Response Group.
Page 141: Resuming Held Sla Calls
Basic Call Features Press or the Hold soft key. The fifth line key on other members’ phones flash green. Resuming Held SLA Calls Any SLA member can resume a held call on the shared line. To resume a call on the shared line: Press the fifth line key (flashing green) to view the calls that are held by the shared line.
Page 142 User Guide for the T46G Skype for Business phone Mark the radio box in Simultaneously ring field. Select My Delegates from the pull-down list of Simultaneously ring. In the Delegates dialog box, click Add. Each delegate must be a Skype for Business contact.
Page 143 Basic Call Features Sign into Skype for Business client as the person who wants to remove a delegate. Make sure My Delegates option is not selected in either the Simultaneously ring or Forward my calls to list. Click Edit my delegate members. Check the checkbox of the delegate you want to remove.
Page 144: Viewing The Bosses/Delegates
User Guide for the T46G Skype for Business phone Viewing the Bosses/Delegates Viewing the Bosses Once a user is assigned to be a delegate of the boss on the Skype for Business client, a Bosses group will appear on the delegate’s phone automatically. To view your bosses: Press ->Bosses.
Page 145 Basic Call Features To answer an incoming call on a boss’s phone: Press the Answer soft key or The delegate’s phone stops ringing and the LCD screen of the delegate’s phone is shown below: To answer an incoming call on a delegate’s phone: Press the Answer soft key or The boss’s phone stops ringing and the LCD screen of the boss’s phone is shown below: Placing the Calls on Hold...
Page 146 User Guide for the T46G Skype for Business phone The Boss Admin line key LED of the delegate's phone flashes green. The Boss/Admin screen appears on the delegate’s phone. (A call from 2224-cgc to Lin Wei) To place a call on hold on a delegate’s phone: Press the Hold soft key or to place the call on hold.
Page 147 Basic Call Features The boss presses the Resume soft key or to resume the held call. The delegate presses the Boss Admin line key to view the calls that are held by boss. (A call from 2224-cgc to Lin Wei) Press the Resume soft key.
Page 148 User Guide for the T46G Skype for Business phone The boss presses the Boss Admin line key to view the calls that are held by delegate. (A call from 2224-cgc to Lin Wei) Press the Resume soft key. The call will be resumed by the boss, and the delegate will drop the call automatically.
Page 149 Basic Call Features he LCD screen of the delegate’s phone is shown below: Making a Safe Transfer to Boss After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to the voice mail if the boss does not answer the call.
Page 150 User Guide for the T46G Skype for Business phone Calling on Behalf of a Boss The delegate can make calls on behalf of his assigned boss’s lines. To place a call on behalf of a boss’s line: Press ->Bosses. Press to select the desired boss.
Page 151 Basic Call Features Joining Conference Calls The delegate can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call. To add a boss’s line to a conference call: Press the Answer soft key to join an incoming conference call. If the conference needs the boss to be present, press the More->Invite soft key to add the boss’s line to the conference.
Page 152: Boss-Line Ringtone
User Guide for the T46G Skype for Business phone When the boss joins the conference call, the delegate can choose to continue or leave the conference. Boss-Line Ringtone As a delegate, you can set a distinct ringtone for your assigned boss’s line. When you receive incoming calls from your assigned boss or your assigned boss receives an incoming call, your phone will play this ringtone.
Page 153: Inbound Private Line
Basic Call Features To set a ringtone for the delegate's line via phone user interface: Press ->Basic->Sounds->Ring Tones->Delegates-call. Press to select a delegate. Press to select a ring tone. Press the Save soft key to accept the change. Inbound Private Line If you sign into the phone using Onprem account, you can use inbound private line feature.
Page 154: Private Line Tones
User Guide for the T46G Skype for Business phone Calls to the private telephone line ring through. They do not follow "Do Not Disturb" rules.  Private lines are inbound only and cannot be used to make outgoing calls.  None of the following features are available with a private telephone line: delegation, and ...
Page 155: Call Transfer
Basic Call Features Call Transfer You can transfer a call to another party in one of the two ways: Blind Transfer: Connect a second party to a third party before the third party answers.  Consultative Transfer: Connect a second party to a third party after the third party ...
Page 156: Consultative Transfer
User Guide for the T46G Skype for Business phone Consultative Transfer To perform a consultative transfer: Press or the Transfer soft key during a call. Enter the number or press the Directory soft key to select the desired contact from the contact list you want to transfer the call to.
Page 157: Skype For Business Conference
Basic Call Features To use group pickup via phone user interface: Enter the group pickup code (e.g., #505) on your phone when a phone number in your group receives an incoming call. Press the Call soft key. The call is answered on your phone. Skype for Business Conference This chapter provides basic operating instructions for managing Skype for Business conference.
Page 158 User Guide for the T46G Skype for Business phone the Skype for Business conference. Enter the number of the third party, and then press , or the Call soft key. You can also enter the first few continuous characters of the contact name, phone number or the contact address, and then press the navigation keys to scroll through the result list and select the desired contact.
Page 159 Basic Call Features You can also enter the first few characters of the contact name or the contact number. Then select the desired contact from the result list, the call will be placed directly. When the third party answers, three parties are now joined in the conference. Click to invite a new party.
Page 160 User Guide for the T46G Skype for Business phone When the first party answers the call, press the Hold soft key to place the call on hold. Press the NewCall soft key to place a new call. Enter the number of the third party, and then press the Call soft key. You can also enter the first few characters of the contact name or the contact number.
Page 161 Basic Call Features Joining Two Calls into a Conference from the Skype for Business Client To initiate a Skype for Business conference call from the Skype for Business Client: Place a call to the first party. Click -> to place the call on hold. Enter the first few characters of the contact name or the contact number in the search box.
Page 162 User Guide for the T46G Skype for Business phone Select Merge This Call Into, and then click the held call. Three parties are now joined in the conference. Click Invite More People to add more parties to the conference.
Page 163 Basic Call Features Initiating a Skype Conference Call by Meet Now Initiating a Skype Conference Call from the Phone To initiate a Skype for Business conference call by meet now via phone user interface: Press ->Meet Now. You will initiate a Skype for Business conference call directly. Press the Add soft key.
Page 164: Viewing The Dial-In Number And Conference Id
User Guide for the T46G Skype for Business phone Viewing the Dial-in Number and Conference ID You can view the dial-in number and conference ID when you initiate or join a Skype for Business conference. To view the dial-in number and conference ID via phone user interface: During a Skype for Business conference, press More->Conf Info to view the dial-in number and conference ID.
Page 165: Managing The Conference Participants
Basic Call Features from the Calendar on page 112. Press to view the conference participants information. Press the Back soft key to return to the pervious screen. Managing the Conference Participants When you initiate a Skype for Business conference call, you will be an organizer and other participants are listed as presenters by default.
Page 166 User Guide for the T46G Skype for Business phone Press to select the desired participant. Press the Far Mute soft key. The muted participant can hear other participants, but other participants cannot hear the muted participant. The mute icon is displayed at the right of the participant who is muted. The mute key LED of the muted participant’s phone illuminates solid red.
Page 167 Basic Call Features Press to select the desired muted participant. Press the UnMute soft key. The LCD screen of the muted participant’s phone is shown below: The muted participants press to unmute themself. Promoting or Demoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters, or demote conference participants from presenters to attendees.
Page 168 User Guide for the T46G Skype for Business phone Press to select the desired presenter. Press the Attendee soft key to demote a presenter ( ) to attendee ( To promote conference participant: Press More->Members. Press to select the desired attendee. Press the Presenter soft key to promote an attendee ( ) to presenter ( Enabling or Disabling the Announcement...
Page 169 Basic Call Features To disable conference announcements: During a conference call, press More->U.Anc to disable announcement. To enable conference announcements: During a conference call, press More->E.Anc to enable announcement. Locking or Unlocking the Conference Only the organizer and presenters can lock or unlock the conference. The organizer and presenters can lock a conference call to prevent other people from joining the conference call without an organizer’s or presenter’s approval.
Page 170 User Guide for the T46G Skype for Business phone The icon appears on the LCD screen. Anyone that tries to join the call will enter the lobby until the organizer or presenters accept the call. To unlock a conference: During an active conference, press More->ConfUnLock to unlock the conference. The icon disappears on the LCD screen.
Page 171 Basic Call Features The invitee will enter the lobby until the organizer or presenters accept the call. The LCD screen of the organizer’s or presenters’ phones is shown below: The organizer or presenters admit a new call to join a locked conference: When the locked conference receives a call, a number icon (indicating the number of calls waiting in the lobby) will appear on .
Page 172 User Guide for the T46G Skype for Business phone The caller fails to join the locked conference, and the caller drops the call automatically. Removing Conference Participants An organizer can remove presenters and attendees. A presenter can remove other presenters and attendees.
Page 173: Call Park
Basic Call Features Leaving the Conference All participants can leave the conference at any moment. To leave the conference: Press the EndCall soft key. Other participants remain connected. Call Park You can use call park feature to place a call on hold, and then retrieve the call later or from another phone in the system (for example, a phone in another office or conference room).
Page 174: Voice Mail
User Guide for the T46G Skype for Business phone The LCD screen of phone A will prompt that the parked call is retrieved by phone C. Two-way voice path is established between phone C and B. before parker retrieves the parked call If the call is hung up by the other party , the prompting Note...
Page 175: Leaving The Voice Mail
Basic Call Features Leaving the Voice Mail You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. Managing the Voice Mail PIN Authentication When you sign into the phone using...
Page 176 User Guide for the T46G Skype for Business phone Press ->Message, and then press the Message soft key. Follow the voice prompt to listen to your voice mails. Listening to the Voice Mail To listen to the voice mail: Press ->Message.
Page 177 Basic Call Features Press the Play soft key, the phone will connect to the Exchange server to play the selected voice mail. The phone can accept an incoming call while it is connected to Exchange to play a single or all Note voice mails.
Page 178: Multicast Paging
User Guide for the T46G Skype for Business phone To mark the voice mail as read: Press ->Message. Press to select the unread voice mails. Press the Detail soft key to view the detail. Press the Mark As Read soft key. The voice mail icon will change from Deleting the Voice Mail To delete the voice mail:...
Page 179: Sending Rtp Stream
Basic Call Features Sending RTP Stream To configure paging list via phone user interface: Press ->Features->Paging List. Press to select a desired paging group. The default tag is Empty if it is not configured before. Press the Option soft key, and then press the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
Page 180 User Guide for the T46G Skype for Business phone is configured successfully the second line key is assigned as the paging If the paging group key automatically. You can press it to enter the paging list. Repeat steps 2 to 6, you can add more paging groups. To delete a paging group via phone user interface: Press the second line key (indicating the paging key) or press ->Features->Paging...
Page 181: Receiving Rtp Stream
Basic Call Features The default codec is G722. Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate Note that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.
Page 182: Using Multicast Paging
User Guide for the T46G Skype for Business phone Paging Priority Active The Paging Priority Active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
Page 183: Branch Office Resiliency
Basic Call Features During a call, press the second line key (indicating the paging key). During a call, press Hold soft key, and then press More->NewCall, and then press the second line key (indicating the paging key). Press to select the desired group. Press or the Paging soft key to send RTP.
Page 184 User Guide for the T46G Skype for Business phone Current Online environment does not support this feature. Branch office resiliency is critical for multi-site deployments of Skype for Business where the control servers are located at a central site or data center. It allows branch site users to continue to have Enterprise Voice service and voice mail (if voice mail rerouting settings are configured) when the branch site loses the connection to the central site.
Page 185: Common Area Phone
Common Area Phone Common Area Phone Common area phones are Skype for Business phones that are not associated with an individual user. Instead of being located in someone’s office, common area phones are typically located in building lobbies, cafeterias, employee lounges, conference rooms, and other locations where a large number of people are likely to gather.
Page 186: Switching To A Skype For Business Account
User Guide for the T46G Skype for Business phone network failure, sever failure or being off line. The phone can sign into the last CAP account automatically after rebooting. The phone will not sign into the last CAP account automatically after being reset to factory. ...
Page 187: Signing Out Of A Common Area Phone
Common Area Phone To switch a CAP account to a Skype for Business account: Press the User Sign in soft key when the phone is idle. Press to select the desired sign in method, and then enter your information to sign in a Skype for Business account.
Page 188 User Guide for the T46G Skype for Business phone To sign out of a Common Area Phone: Press ->Advanced (default password: admin or the unlock PIN) ->CAP Sign Out. Press or the CAP sign out soft key. The current CAP account will sign out.
Page 189: Better Together Over Ethernet
Skype for Business client. You can also use BToE to sign into your phone using your Skype for Business credentials. In order to use BToE, you need to download and install the Yealink BToE Connector application.
Page 190 User Guide for the T46G Skype for Business phone application on your PC. Ask the Yealink FAE or reseller for the BToE Connector application, or download it online: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage To install the Yealink BToE Connector on your PC: Unzip the downloaded file.
Page 191 The Yealink BToE Connector Setup Wizard is displayed as below: Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
Page 192 User Guide for the T46G Skype for Business phone A status bar showing the Yealink BToE Connector installation’s progress is displayed as below: The installation may take several minutes. A Windows Security is displayed as below during installation: Click Always trust software from “YEALINK NETWORK TECHNOLOFY CO., LTD”, and...
Page 193 After the software has completed installing, a dialog is displayed as below: The checkbox of Run Yealink BToE Connector 3.0.0.32 is checked by default, as shown above. If the checkbox of Run Yealink BToE Connector 3.0.0.32 is not checked, you need to start the Yealink BToE Connector manually.
Page 194 For more information, refer to Signing in via PC on page 187. Click Settings(P), you can set up the Yealink BToE Connector, and then click OK to save.  Check the Run automatically when starting Windows checkbox, the Yealink BToE Connector software will run automatically when your computer boots up.
Page 195: Enabling Better Together Over Ethernet
Check the BToE security transport checkbox, your phone and connected commputer will use TLS encryption transmission. If it is unchecked, TCP transmission will be used instead. Click About(A), you can view the information of Yealink BToE Connector.  Click Exit(E), you can close the software.
Page 196: Pairing Your Phone With Your Computer
User Guide for the T46G Skype for Business phone To view the paired status via phone user interface: Press ->Features->BToE. View the BToE paired status in the BToE Pairing Status field. To view the paired status on PC: Double left-click on BToE icon. View the BToE paired status in the BToE Status field.
Page 197 Press the Save soft key to accept the change or the Back soft key to cancel. Ensure that the Yealink BToE Connector application is running on your PC. To pair your phone with your Skype for Business client, do one of the following on your PC: Connect an Ethernet cable from your computer to the PC port on your phone (network of the PC will be provided by the PC port of the phone).
Page 198 User Guide for the T46G Skype for Business phone If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. (A six-digit pairing code displays on your phone) (Enter the pairing code shown on the phone into the notification on your computer) If your PC is not connected to the PC port on your phone using an Ethernet cable, do the following:...
Page 199: Signing In Via Pc
Better Together over Ethernet If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. case-sensitive. Note The pairing code is BToE is configurable via web user interface at the path: Settings->BToE. Signing in via PC After you carry out the above steps, the computer and phone are paired.
Page 200 User Guide for the T46G Skype for Business phone On your computer, right-click on the system tray, and then select Sign in via client(L). On your phone, press the Sign in soft key to select Sign in via PC, and then press the Sign in soft key.
Page 201: Setting Your Phone As Your Primary Audio Device
Better Together over Ethernet If the phone and Skype for Business client are signed into with different accounts: Right-click on the system tray, and then select Sign in via client(L). A dialog box is displayed on your computer asking for your Skype for Business login credentials.
Page 202: Using Better Together Over Ethernet
Select your phone as your primary device, as shown next. Note If Yealink SIP-T46G Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone).
Page 203: Pausing Btoe Calls
Better Together over Ethernet established call uses the phone as audio device by default. Pausing BToE Calls Do one of the following: Press the Hold soft key or press on your phone. Click to display the control panel, and then click in your Skype for Business client.
Page 204: Disabling Btoe On Your Phone
Press the Save soft key to accept the change. Exiting BToE on Your Computer You can exit the Yealink BToE Connector at any time. When you exit the application, you can no longer use the BToE functions on your phone and computer.
Page 205: Uninstalling The Yealink Btoe Connector
Click All Programs->Yealink BToE Connector->Uninstall. A dialog box asking if you're sure you want to uninstall this product is displayed. Click Yes to uninstall the Yealink BToE connector. A dialog box showing the progress of the application uninstall is displayed.
Page 206 User Guide for the T46G Skype for Business phone...
Page 207: Exp40 Expansion Module
EXP40 Expansion Module EXP40 Expansion Module The Yealink EXP40 is ideal for receptionists, administrative assistants, call center agents, power-users, and executives who need to place a large volume of calls on a regular basis. When your T46G is registered with a Skype for Business Server, you can assign Skype for Business contacts to EXP keys on your EXP40, so that you can quickly call contact by pressing the corresponding EXP key.
Page 208 User Guide for the T46G Skype for Business phone If you want to connect two or more expansion modules, connect two expansion modules as below: Connecting two expansion modules on a single phone is shown as below: Connect the Ext jack of the Skype for Business phone and the Ext in jack of the expansion module using one supplied cord.
Page 209: Exp40 Hardware Features
EXP40 Expansion Module To attach the stand of the expansion module: Wall mount method (Optional) Desk mount method EXP40 Hardware Features The following figure illustrates the features, components, and keys available on the EXP40. The table lists each numbered feature shown in this figure. Item Description ①...
Page 210: Assigning Contacts To The Exp40
User Guide for the T46G Skype for Business phone Item Description Page Keys Navigates between pages on the expansion module. ③ Assigning Contacts to the EXP40 Each EXP40 provides you with 20 EXP keys and 2 display pages, supporting a total of 40 lines that you can set up as your contacts.
Page 211: Monitoring Skype For Business Contacts For Status Changes
EXP40 Expansion Module Monitoring Skype for Business Contacts for Status Changes You can use EXP40 to monitor Skype for Business contacts for status changes on the phone. For example, you assign a Skype for Business contact to the EXP40 to monitor the status of his line (busy or idle).
Page 212: Using The Exp40
User Guide for the T46G Skype for Business phone LED Status Description The Skype for Business contact is right back. Solid yellow The Skype for Business contact is off work. The Skype for Business contact is away. The Skype for Business contact is placing a call. The Skype for Business contact is receiving a call.
Page 213: Transferring A Call Using The Exp40
EXP40 Expansion Module To initiate a conference call using the EXP40: Press the Conference soft key during a conference call. Press an EXP key corresponding to the Skype for Business contact you want to call. You can press the page key to turn pages. fter the party answers the call, three parties are now joined in the conference.
Page 214 User Guide for the T46G Skype for Business phone...
Page 215: Troubleshooting
Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your T46G Skype for Business phone. If you require additional information or assistance with your new phone, contact your system administrator. Troubleshooting Solutions Why is the phone LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
Page 216 Ensure that DNS address is properly configured on the phone, or DHCP is configured to  provide DNS address as part of DHCP response. How to check if the application driver of the Yealink BToE Connector is installed on the Do one of the following: –...
Page 217 After reboot, if the phone still cannot pair with the Skype for Business client, uninstall the  Yealink BToE Connector and application driver, and then reinstall them. Ensure that Yealink BToE Connector is an allowed program in your system’s firewall on  your PC.
Page 218 User Guide for the T46G Skype for Business phone Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check  whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
Page 219 Troubleshooting Enter the desired time (in seconds) in the Play Hold Tone Delay field. Click Confirm to accept the change. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Click on Settings->Configuration.
Page 220 User Guide for the T46G Skype for Business phone How to configure the severity level of the log? If your Skype for Business phone encounters some problems, commonly the global log files are needed. You can export the global log files to a local system, a syslog server or the Skype for Business Server.
Page 221 Troubleshooting Parameter Description Configuration Method log file. Default: 3 Global Log consists of Module logs. The severity level of the exported Module Log will not be Note greater than the Global Log Level. For example, if you set Global Log Level to 3 and set ICE log Level to 6, the exported ICE log Level will be 3.
Page 222 User Guide for the T46G Skype for Business phone To export a global log file to the Skype for Business Server via the phone user interface: Press ->Basic->Log Upload. Press the Upload soft key. A dialog box pops up to prompt “Log Upload Success!”. Exporting the global log file to the local system: To export a global log file to the local system via web user interface: Click on Settings->Configuration.
Page 223 Troubleshooting Click Export to open file download window, and then save the file to your local system. A log file named “MAC address-sys.log” is successfully exported to your local system. Exporting the global Log File to a Syslog Server To configure the phone to export the global log file to a syslog server via web user interface: Click on Settings->Configuration.
Page 224 User Guide for the T46G Skype for Business phone Click Reset Log Level To Default. All log level will reset to 3. How to export/import phone configurations? We may need you to provide your phone configurations to help analyze your problem. In some instances, you may need to import configurations to your phone.
Page 225 Troubleshooting To import phone configurations via web user interface: Click on Settings->Configuration. Click Browse… to locate a configuration file from your local system. Click Import to import the configuration file. Note The file format of configuration file must be “.bin”. How to export call log? User can access call logs by downloading them to the local system for diagnosis purpose.
Page 226 User Guide for the T46G Skype for Business phone Click Confirm to accept the change. Note If signing into the web user interface of the phone with the User Sign in, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only.
Page 227 Troubleshooting Press the OK soft key to reboot the phone. Any reboot of your phone may take a few minutes. Note How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade. Click Browse… to locate the firmware from your local system. Click Upgrade to upgrade the firmware.
Page 228 User Guide for the T46G Skype for Business phone Option field. Press the Save soft key. The LCD screen prompts the following warning: Press the OK soft key. The LCD screen prompts “Welcome Initializing…Please wait”. The phone will be reset to factory sucessfully after startup. Note You can also long press the soft key to perform the full reset function when the phone is...
Page 229: Regulatory Notices
Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
Page 230 User Guide for the T46G Skype for Business phone Please place no heavy objects on the device in case of damageand deformation  caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. ...
Page 231: Appendix A - Time Zones
Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
Page 232 User Guide for the T46G Skype for Business phone Time Zone Time Zone Name Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...
Page 233: Index
In This Guide Call Transfer Inbound Private Line Call Waiting Initiating a Skype Conference Call Changing Presence Status Installing the Yealink Better Together over Contrast Ethernet Connector Common Area Phone Connecting the Handset and Optional Headset Connecting the Optional Bluetooth USB Dongle...
Page 234 Time & Date Modifying the Privacy Mode from the Skype for Troubleshooting Business client Monitoring Skype for Business Contacts for Status Changes Uninstalling the Yealink BToE Connector Multicast Paging User Interfaces User Sign-in Using Better Together over Ethernet Packaging Contents...

Yealink T46G Skype For Business Edition User Manual

About this Guide

Table of Contents

Overview

Getting Started

Customizing Your Phone

Basic Call Features

Common Area Phone

Better Together over Ethernet

EXP40 Expansion Module

Troubleshooting

Regulatory Notices

Appendix A - Time Zones

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Yealink T46G Skype For Business Edition

Table of Contents