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Responsibility For The Pay Service (cost To Customers); Not A Product Defect; A Product Damage Caused By Customer's Fault; Others - Samsung OH75F User Manual

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Chapter 13
Appendix
Responsibility for the Pay Service (Cost to
Customers)
― When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician gives instructions on how to use product or simply adjusts options
without disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.)
If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
If a product is reinstalled to move to a different spot or to move to a different house.
If customer requests instructions on how to use because of another company's product.
If customer requests instructions on how to use the network or another company's
program.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through
home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
External impact or drop.
Use of supplies or separatly sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorized electrical connections.
Not following the "cautions" in User Manual.

Others

If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
― If customer requests a service in case the product has no defect, service fee may be charged.
So please read User Manual first.
119

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