Requirements Before Contacting Samsung Customer Service Center
– Before calling Samsung Customer
Service Center, test your product
as follows. If the problem persists,
Testing the Product
contact Samsung Customer Service
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
– If the screen remains blank, check
the PC system, video controller and
Checking the Resolution and Frequency
Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected