Answer An Intercom Call; Supervise And Record Calls; Set Up A Supervised Call - Cisco 8821 User Manual

Calls
Procedure
Step 1 Access the Phone app.
Step 2
Select Intercom
Step 3 Dial the target intercom number.

Answer an Intercom Call

You can answer an intercom call to talk to the other person.
Before You Begin
You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in
whisper mode.
Procedure
Step 1 Access the Phone app.
Step 2 Select the intercom call.

Supervise and Record Calls

You can supervise and record a call. But you must have a minimum of three people on a line: the person
calling, the chaperone, and the person called.
The chaperone answers a call, creates a conference call, and monitors and records the conversation.
The chaperone performs the following tasks:
• Record the call.
• Conference in the first participant only; Other participants add people as needed.
• End the call.
The conference ends when the chaperone hangs up the call.

Set up a Supervised Call

When you have a call to chaperone, the incoming call indicates that the call requires supervision.
Before You Begin
You must be part of the chaperone hunt group.
line.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
Answer an Intercom Call
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