ClearOne DIALOG 20 User Manual
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ClearOne DIALOG 20 User Manual

Ws800 & dialog 20 remote software
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See also: Installation Manual
Wireless Microphone Systems
WS800 & DIALOG
20 Remote Software
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ser
anUal
DIALOG
20 Wireless Mic System
®
WS800 Wireless Mic System

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Summary of Contents for ClearOne DIALOG 20

  • Page 1 Wireless Microphone Systems WS800 & DIALOG 20 Remote Software ® anUal DIALOG 20 Wireless Mic System ® WS800 Wireless Mic System...
  • Page 2 ClearOne Part No. DOC-0310-001 APRIL 2017 (Rev. 1.0) © 2016 ClearOne, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne. Printed in the United States of America. ClearOne reserves specific privileges. Information in this document is subject to change without notice. Other product...

  • Page 3: Table Of Contents

    About the WS800 & DIALOG 20 ....................3 WS800 - 4 TO 32 CHANNEL WIRELESS MIC SYSTEM ..................3 DAISY-CHAIN MULTIPLE WS800 RECEIVERS ........................3 DIALOG 20 - 2 CHANNEL WIRELESS MIC SYSTEM ..................3 WS800 & DIALOG 20 Software ....................4 PC REQUIREMENTS ............................4 DOWNLOAD AND INSTALL THE SOFTWARE ....................

  • Page 4: About The Ws800 & Dialog 20

    3rd party DSP mixer products, and existing CONVERGE Pro and INTERACT products through balanced audio connections. The DIALOG 20 system is not compatible with the WS800 system, as they use different RF ranges. About the WS800 & DIALOG 20...

  • Page 5: Ws800 & Dialog 20 Software

    WS800 & DIALOG 20 Software The new software is used to configure both WS800 and DIALOG 20 wireless microphone system. It has an option to choose which system to be configured. This manual explains this software in greater details in the following sections.
  • Page 6 Once you have chosen your preferred location, click Next. The Select Start Menu screen displays. 4. If you want to store program shortcuts somewhere other than the default location (ClearOne\ WS800 and Dialog 20 Remote Software), click Browse and choose an alternate location.
  • Page 7 Once you have chosen your preferred location, click Next. The Additional Tasks screen displays. 5. If you do not want an additional task to be completed, uncheck it, and click Next. The application is ready to install. WS800 & DIALOG 20 Software User Manual...
  • Page 8 When the program finishes installing, the WS800 and DIALOG20 Remote Software Setup Wizard completion screen displays: 7. If you want to launch the software upon completion, leave Launch WS800 and DIALOG20 Remote Software checked, and click Finish. 7 WS800 & DIALOG 20 Software - Download and Install the Software...
  • Page 9 9. You are prompted to restart the software as an administrator. Click RESTART AS ADMINISTRATOR. 10. A Windows Security window asks you for permission to install the drivers, if they have not been installed previously. Click Install. WS800 & DIALOG 20 Software User Manual...

  • Page 10: Home Screen

    Once installation completes, the home screen will appear. From here, you can select your language configure your receiver(s) online , configure and save receiver settings offline , update software and firmware , or access related user documentation 9 WS800 & DIALOG 20 Software - Download and Install the Software...

  • Page 11: Setup

    ONLINE SETUP MODE Allows you to connect this configuration software to your WS800 wireless receiver(s) via RS232 or IP , or to DIALOG 20 receivers via USB. Note: The WS800 connects to this PC software via RS232 or IP .

  • Page 12: Offline Setup Mode

    Note: To configure a daisy-chained system, you must connect the WS800 receiver via Ethernet IP . OFFLINE SETUP MODE Allows you to configure and save settings for future application. If you are using Offline Setup Mode, 1. Select [Offline Setup Mode] to connect the software to your receiver. 2.
  • Page 13 The WS840 receiver screens will reflect 4 channels: The WS880 receiver screens will reflect 8 channels: WS800 & DIALOG 20 Software User Manual...

  • Page 14: Editing Transmitter Parameters

    Channel/Slot Name: Assign a name to each transmitter / receiver pair. The Slot Name has up to ten alphanumeric characters that show on the OLED displays in the applicable Transmitters and ClearOne Remote software. Channel Number: Manually set the channel number of the transmitter and receiver pair.
  • Page 15 Tx Controls Lock: This function locks the control buttons on beltpacks and hand-held transmitters so that end users cannot change parameters • On: Disables the buttons on the transmitter and receiver. Parameters can only be changed with ClearOne Remote software.

  • Page 16: How To Sync Transmitters With The Receiver

    3. The [NEED TO SYNC] alert will be lit, indicating one or more parameters in queue ready to be downloaded and implemented with the next transmitter Sync to the receiver channel. HOW TO SYNC TRANSMITTERS WITH THE RECEIVER 1. Locate the IR (infrared) Sensor on the transmitter. ON / OFF ON/OFF 2.

  • Page 17: File Tab

    1. Load a saved preset by selecting the [File] tab, then [Load Preset From Disk]. 2. Leave [Do NOT load channel names] checked if you do not want to load different channel names. Select [OPEN FILE] to load a saved preset. WS800 & DIALOG 20 Software User Manual...

  • Page 18: Settings Tab

    SETTINGS TAB nTenna hanTom ower Note: This function is not available in OFFLINE SETUP MODE. 1. To turn Phantom Power Off/On, select the [Settings] tab, then [Antenna Phantom Power]. 2. The ANTENNA PHANTOM POWER SETTINGS window will appear. Select [Phantom Power On] or [Phantom Power Off] per your needs, then select [APPLY] in the window to apply changes.

  • Page 19: Redundancy

    Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 20 receiver. 1. To turn Channel Switch/Backup Mode Off/On, select the [Settings] tab, then [Redundancy]. Redundancy enables you to run redundant, backup channels, in case the system senses a fault in the active channel.

  • Page 20: Mix Out/Headphone Mode

    eaDPhone Note: This function is not available in OFFLINE SETUP MODE. 1. To change to Headphone or back to Balanced Output Mode, select the [Settings] tab, then [Mix Out/Headphone Mode]. Selecting Headphone Mode will ensure Left and Right channels are in phase, whereas selecting/leaving Balanced Output Mode as the default mode will ensure channels are out of phase.

  • Page 21: Antenna Setup

    Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 20 receiver. 1. To adjust antenna gain, select the [Settings] tab, then [Antenna Setup]. 2. The ANTENNA SETUP window will appear. Leave antenna gain at default setting [RF Limiter Enable] as recommended, or set [Fixed Antenna Attenuation].

  • Page 22: Ethernet Settings

    TherneT eTTings Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 20 receiver. 1. To adjust ethernet settings, select the [Settings] tab, then [Ethernet Settings]. 2. The [ETHERNET SETTINGS] window will appear. Select [Manually assign IP address], and enter in appropriate IP Address, Subnet mask, and Gateway, or 3.

  • Page 23: Receiver Oled Dimming

    3. [Bright when syncing transmitter, dims after timer expires], and set timer, or 4. [Always bright], then click [APPLY] in the window to apply changes. WS800 & DIALOG 20 Software User Manual...

  • Page 24: Print Current Settings

    rinT urrenT eTTings 1. To print your current settings, select the [Settings] tab, then [Print Current Settings]. 2. Your system window to print will appear. Choose the printer you want to print to, and click [Print]. eCeiver 1. To set a new name for a receiver, select the [Settings] tab, then [Set Receiver Name]. 2.

  • Page 25: Tour Mode

    Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 20 receiver. 1. Tour Mode enables multiple receivers to receive audio from a single transmitter. To enable Tour Mode, select the [Settings] tab, then [Tour Mode]. Repeat the next steps for each receiver you want to connect to the transmitter.

  • Page 26: Rf Scan

    4. Click [UPDATE] to send the key(s) to the receiver(s). 5. A notification window to sync the transmitter to each slot will appear as each slot is updated. An alert will flash “Waiting for Sync” until this is completed. Once synced, the key will be stored in the transmitter and the receiver card(s).
  • Page 27 Another window will appear with the details. 2. Select receiver slot for scan, and adjust the channel range as necessary. 3. Click [START SCAN] to start the RF Scan. WS800 & DIALOG 20 Software User Manual...
  • Page 28 Green lines indicate ClearOne transmitters. There are two lines for each transmitter; one showing the left antenna signal, and one showing the right antenna signal. Red lines indicate potential interference. Setup - WS800 - 4 to 32 CHANNEL WIRELESS MIC SYSTEM...

  • Page 29: Presets

    Note: This function is not available in OFFLINE SETUP MODE. 1. To load a saved preset, select [Presets], and choose a saved preset. 2. A notification window will indicate if the preset has been loaded. WS800 & DIALOG 20 Software User Manual...

  • Page 30: Gpio Setup

    GPIO SETUP Note: This function is not available in OFFLINE SETUP MODE. 1. To configure the GPIO, select [GPIO Setup]. RS232 is the default. The General Purpose Input / Output (GPIO) contact closures provide another way to control the audio system. Use this window to set the pin assignments of the bottom DB25 connector located on the back panel of the receiver.
  • Page 31 2. Adjust Direction, Signal, and Slot Resource for PINs as necessary. 3. Click [SHOW CURRENT GPIO ASSIGNMENTS] to view current GPIO pin assignments. WS800 & DIALOG 20 Software User Manual...
  • Page 32 4. For greater detail on the GPIO Setup function and its application, select [HELP]. Another window will appear with the details. 5. Click [APPLY] in the window to apply changes, and click [OK] to confirm switching from RS232 to GPIO. Setup - WS800 - 4 to 32 CHANNEL WIRELESS MIC SYSTEM...

  • Page 33: Alert

    1. To set up automatic system monitoring alerts, select [Alert]. An alert can either be shown on the GUI screen, or it can be emailed to one or more email lists. The Alerts screen lets you select which conditons will trigger an alert. WS800 & DIALOG 20 Software User Manual...
  • Page 34 2. Email servers and lists are set up by clicking SETUP EMAIL ADDRESS AND SERVER. Enter or update new details, test the configuration of your new details, and then select “APPLY”. 3. For greater detail on the Email Alerts Setup function and its application, select the question mark icon in the window.

  • Page 35: Help

    4. For greater detail on the Alerts function and its application, select the question mark icon in the window. Another window will appear with the details. HELP 1. For more software and equipment reference material and software properties, select [Help]. WS800 & DIALOG 20 Software User Manual...
  • Page 36 Setup - WS800 - 4 to 32 CHANNEL WIRELESS MIC SYSTEM...

  • Page 37: Dialog 20 - 2 Channel Wireless Mic System

    Allows you to connect this configuration software to your WS800 wireless receiver(s) via RS232 or IP , or to DIALOG 20 receivers via USB. Note: The DIALOG 20 receiver connects to this PC software via micro USB. If you are using Online Setup Mode, 1.

  • Page 38: Offline Setup Mode

    If you are using Offline Setup Mode, 1. Select [Offline Setup Mode] to connect the software to your receiver. 2. Select the type of receiver you want to save settings for. Setup - DIALOG 20 - 2 Channel Wireless Mic System...

  • Page 39: Editing Transmitter Parameters

    The DIALOG 20 receiver screen will reflect 2 channels: DiTing ransmiTTer arameTers 1. Click [EDIT] to edit a channel’s parameters. WS800 & DIALOG 20 Software User Manual...
  • Page 40 Channel/Slot Name: Assign a name to each transmitter / receiver pair. The Slot Name has up to ten alphanumeric characters that show on the OLED displays in the applicable Transmitters and ClearOne Remote software. Channel Number: Manually set the channel number of the transmitter and receiver pair.
  • Page 41 • Toggle Mute: Push the button to toggle the mute on or off • Push to Talk: Push and hold the button to talk. Otherwise the mic is muted. • Push to Mute: Push and hold the button to mute. Otherwise, the mic is open. WS800 & DIALOG 20 Software User Manual...

  • Page 42: Syncing Dialog ® 20 Transmitters With Receiver

    3. Repeat the procedure if the receiver display shows “SYNC FAIL ”. 4. Check audio. Note: The transmitter and receiver are assigned a new, random AES 128-bit encryption key every time they are synced. Setup - DIALOG 20 - 2 Channel Wireless Mic System...

  • Page 43: File Tab

    2. Select [SAVE] in the next window to save your preset. reseT 1. Load a saved preset by selecting the [File] tab, then [Load Preset From Disk]. WS800 & DIALOG 20 Software User Manual...

  • Page 44: Settings

    3. [Bright when syncing transmitter, dims after timer expires], and set timer, or 4. [Always bright], then click [APPLY] in the window to apply changes. Setup - DIALOG 20 - 2 Channel Wireless Mic System...

  • Page 45: Print Current Settings

    1. To print your current settings, select the [Settings] tab, then [Print Current Settings]. 2. Your system window to print will appear. Choose the printer you want to print to, and click [Print]. WS800 & DIALOG 20 Software User Manual...

  • Page 46: Set Receiver Name

    2. Select the receiver you want to name, enter the new name, and click [SEND]. Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 20 receiver. 1. Tour Mode enables multiple receivers to receive audio from a single transmitter. To enable Tour Mode, select the [Settings] tab, then [Tour Mode].
  • Page 47 4. Click [UPDATE] to send the key(s) to the receiver(s). The [UPDATE] button will grey out, and you can then close the window. WS800 & DIALOG 20 Software User Manual...

  • Page 48: Rf Scan

    RF SCAN 1. To utilize the Radio Frequency (RF) Scanner, select [RF Scan]. Setup - DIALOG 20 - 2 Channel Wireless Mic System...
  • Page 49 For greater detail on the RF Scan function and its application, select the question mark icon in the window. Another window will appear with the details. 2. Select receiver slot for scan. Click [START SCAN] to start the RF Scan. WS800 & DIALOG 20 Software User Manual...
  • Page 50 This enables you to see which channels are best over and extended period of time, not only for 1 or 2 second periods. Setup - DIALOG 20 - 2 Channel Wireless Mic System...

  • Page 51: Gpio Setup

    2. Click the [Enable]/[Disable] toggle button to enable or disable input and/or output pin(s). 3. For greater detail on the GPIO Setup function and its application, select [HELP]. Another window will appear with the details. WS800 & DIALOG 20 Software User Manual...

  • Page 52: Alert

    2. For greater detail on the Alert function and its application, select the question mark icon in the window. Another window will appear with the details. Setup - DIALOG 20 - 2 Channel Wireless Mic System...
  • Page 53 3. Email servers and lists are set up by clicking SETUP EMAIL ADDRESS AND SERVER. 4. For greater detail on the Email Alerts Setup function and its application, select the question mark icon in the window. Another window will appear with the details. WS800 & DIALOG 20 Software User Manual...

  • Page 54: Help

    HELP 1. For related software and equipment documentation, and software properties, select [Help]. Setup - DIALOG 20 - 2 Channel Wireless Mic System...

  • Page 55: Update Wizard

    Update Wizard Allows you to update this PC software and firmware, and the latest firmware for your ClearOne receivers and transmitters. SUMMARY Downloading Software: 1. Using a PC running Windows 7 or later (32 or 64 bit), with internet connection, download and install the DIALOG 20 Software.

  • Page 56: Remote Software Update

    1. Select [Update System] to see system update options. REMOTE SOFTWARE UPDATE 2. The following window will appear. Start with downloading the latest versions of software and firmware for your PC. Click [DOWNLOAD]. 3. The software will first check for proper installation of USB Drivers and firmware. • For the WS800, an error window will appear notifying you that no firmware has been found.
  • Page 57 • An error window will also appear for the DIALOG 20, instructing you to download the most recent software and firmware versions. 4. Place a check next to each update you want to make, or select the checkbox at the very top to automatically select all updates.
  • Page 58 Note: In addition to updating the software and firmware, the latest release notes for the software will also become available. 6. To configure the proxy, select [PROXY CONFIGURATION]. Enter your proxy information, place a check next to the “Use proxy” checkmark, and select [SAVE]. Update Wizard - Remote Software Update...

  • Page 59: Receiver Firmware Update

    1. To start the process of updating your receiver firmware, click [UPDATE A RECEIVER]. 2. Once the receiver is detected and connected to by the software, the RECEIVER VERSION INFORMATION window will appear. WS800 & DIALOG 20 Software User Manual...
  • Page 60 3. Click [UPDATE RECEIVER]. WS800 Receiver Version Information window: DIALOG 20 Receiver Version Information window: Update Wizard - Receiver Firmware Update...
  • Page 61 4. A window notifying you of the update time for the first update will appear. Follow prompts. Note: Some updates will take longer than other updates. WS800 software and firmware upgrade example windows: DIALOG 20 software and firmware upgrade example windows: WS800 & DIALOG 20 Software User Manual...
  • Page 62 5. Wait for each update to complete. Continue to follow any additional prompts. Update Wizard - Receiver Firmware Update...
  • Page 63 WS800 & DIALOG 20 Software User Manual...
  • Page 64 6. Once all updates are complete, you will be closed out of the RECEIVER VERSION INFORMATION window. The window will reappear as long as there are still updates. If it reappears, click [UPDATE RECEIVER] again to continue updating other components. Update Wizard - Receiver Firmware Update...

  • Page 65: Transmitter Firmware Update

    1. To start the process of updating your transmitter firmware, click [UPDATE A TRANSMITTER]. 2. A window with specific instructions for connecting your transmitter will appear. Follow the instructions in precise and sequential order. WS800 & DIALOG 20 Software User Manual...
  • Page 66 3. Once your transmitter is connected, the TRANSMITTER VERSION INFORMATION window will appear. The following are WS800 Transmitter update windows. Note: Complete updates, and transmitter firmware Release Notes will be available from this window. 4. Click [UPDATE TRANSMITTER]. 5. A window notifying you of the update time for the first update will appear. Click [OK]. Update Wizard - Transmitter Firmware Update...
  • Page 67 6. Once one update is complete, the TRANSMITTER VERSION INFORMATION window reappears as long as there are still updates. Click [UPDATE TRANSMITTER] again to continue updating other components. 7. Click [START]. 8. Wait for the update to complete. WS800 & DIALOG 20 Software User Manual...
  • Page 68 9. Click [UPDATE TRANSMITTER] again to start the next update. Each time you start an update, a time notification will appear. Click [OK]. Update Wizard - Transmitter Firmware Update...
  • Page 69 10. A window prompting you to [PROGRAM EEPROM] for the EEPROM update will appear. Click [PROGRAM EEPROM]. 11. Wait for the programming to complete. WS800 & DIALOG 20 Software User Manual...
  • Page 70 12. Once your final transmitter update is complete, a window verifying that your firmware is up-to- date will appear. Click [OK] to close out. The following are DIALOG 20 Transmitter update windows. Update Wizard - Transmitter Firmware Update...
  • Page 71 WS800 & DIALOG 20 Software User Manual...
  • Page 72 Update Wizard - Transmitter Firmware Update...

  • Page 73: Help Libraries

    Gives you direct access to supporting documents, and the ClearOne website. 1. Select [Help Libraries] to see related user documents, or a link to the ClearOne website. 2. Select any of the links to view additional resources in direct PDFs, or to go directly to the ClearOne website.

  • Page 74: Exposure And Compliance

    Modifications (FCC 15.21) Warning: Changes or modifications to this equipment not expressly approved by ClearOne may void the user’s authority to operate this equipment according to your local radio regulatory authorities. Clearone Wireless Receivers, Transmitters, and, Antennas are intended for indoor use only.
  • Page 75 5225 Wiley Post Way Tel: 801.975.7200 Tel: +1.801.975.7200 Tel: 801.975.7200 Tel: 801.974.3760 Suite 500 Toll Free: 800.945.7730 e-mail: global@clearone.com e-mail: sales@clearone.com e-mail: tech.support@clearone.com Salt Lake City, UT 84116 Fax: 801.303.5711 Antenna Design Tel: 386.361.8134 e-mail: antenna.design@clearone.com WS800 & DIALOG 20 Software User Manual...

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