VeriFone VX 680 Installation Manual page 54

V F S S
ERI ONE ERVICE AND UPPORT
Returning a Terminal or Smart Battery for Service
NOTE
54
VX 680 I
NSTALLATION
c
Complete the Inquiry Contact Form at
contact/contact_form.cfm.
•
Address the Subject box with to "VeriFone MRA Dept."
•
Reference the model and part number in the Note box.
One MRA number must be issued for each VX 680 terminal you return to
VeriFone, even if you are returning several of the same model.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the VX 680 terminal, smart battery, or
base station you are returning for service or repair (terminal serial
numbers are located on the bottom of the unit.
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 680 terminal).
G
UIDE
http://www.verifone.com/aboutus/