VeriFone VX 680 User Manual
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VeriFone VX 680 User Manual

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See also: Troubleshooting Manual , User Manual
Merchant Services
Everything you
need to know
about the VX 680
...at your fingertips

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Summary of Contents for VeriFone VX 680

  • Page 1 Merchant Services Everything you need to know about the VX 680 ...at your fingertips...

  • Page 2: Table Of Contents

    Contents What’s in the box? Multi-merchant functions Basic functions Chip card errors & magnetic stripe processing Getting started Offline transactions Handy info Network connection failure Replacing printer paper In the event the terminal Sales is damaged or offline Tips & Tip adjustments Voucher entry Pre-authorisation Fraud prevention...

  • Page 3: What's In The Box

    Basic functions What’s in the box? 1. The terminal 3. VX 680 charger base OR direct connect charging cable 4. Power supply 5. Jug cord 6. Receipt rolls 7. Card acceptance decals Battery indicator 8. Point of sale wobbler Menu...

  • Page 4: Getting Started

    Getting started Replacing printer paper For charger base 1. Lift tab on back of device and pull cover up. • Plug the power supply unit into the lightning bolt port. 2. Lay the new receipt roll in the printer with the •...

  • Page 5: Sales

    Sales Tips Tipping must be approved by the Bank prior to having the functionality enabled. 1. Touch the screen or press ENTER 1. Touch the screen to activate or press the ENTER key. 2. Enter the amount then press ENTER 2.

  • Page 6: Pre-Authorisation

    Pre-authorisation Pre-authorisation Check In Completion Pre-authorisation transactions are only available to merchants within specific Merchant Category 1. Press the three dots on the screen (MENU button) to bring up the menu. Codes and must be approved by the Bank prior to having the functionality enabled. The following 2.

  • Page 7: Voids

    Voids Refunds The following procedure can only be used on credit card transactions. A void can only be 1. Press the 3 dots on screen (MENU Button) to bring up the menu processed prior to the transaction being settled. Once the transaction has been settled, 2.

  • Page 8: Reprinting Receipts

    6. The terminal will prompt if you want to print the cardholder’s copy. Press YES or NO. To process a manual settlement on the VX 680 terminal: • Press the 3 dots on screen (MENU Button) to bring up the menu •...

  • Page 9: Multi-Merchant Functions

    Multi-merchant functions Offline transactions The VX 680 supports multi-merchant functionality. This allows multiple businesses within the same If you’re unable to perform a transaction due to a technical error, you may choose to continue to premises to use the same VX 680 terminal.

  • Page 10: Network Connection Failure

    Network connection failure In the event the terminal is damaged or offline If the terminal is not able to connect to the switch, any transactions that are processed through the In the event that the EFTPOS terminal is damaged and not operational, credit card and debit card terminal will not be able to obtain authorisation.

  • Page 11: Voucher Entry

    Voucher entry Fraud prevention Transactions processed using the voucher entry functionality are processed offline and do not have We’ve put together some tips to help minimise the risk of fraud. The best course of action is the ability to be authorised – all transactions accepted above the floor limit are processed at your risk. awareness and prevention.

  • Page 12: Transaction Codes

    Transaction codes Seek another form of payment from the cardholder. Declined Insufficient funds Advise them to contact their bank. Transaction declined codes Advise cardholder to retry the transaction. If this Transaction Declined Incorrect PIN fails, seek another form of payment from the Code Description Action required...

  • Page 13: Additional Costs

    Switch ending a day’s business and starting Declined Cut over in progress the next. The transaction can be retried at a Seek another form of payment from the cardholder. Declined Exceed PIN tries later stage. Advise them to contact their bank. Retry transaction.

  • Page 14: Menu Shortcuts

    Menu shortcuts Get in touch Get in touch with Merchant Services at Voucher entry purchase Purchase merchantservices@bendigoadelaide.com.au, Voucher entry refund or contact: Cash out Merchant deposit Refund Reprint last receipt Pre-authorisation 1800 334 702 Merchant Help Desk Reprint any receipt 24 hours a day Pre-auth Completion (for terminal troubleshooting)
  • Page 15 bendigobank.com.au Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, VIC 3550. ABN 11 068 049 178. AFSL 237879. 1193392-1193390 (06/18)

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