Summary of Contents for Hewlett Packard Enterprise ProLiant ML350p Gen8
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This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is intended for experienced IT professionals or end-users with no or prior hardware setup experience. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
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Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days.
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Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées. Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à...
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In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora...
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NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
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Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
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OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
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Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5) Front bezel 667267-001 Mandatory Second optical drive cage 670612-001 Optional Fan cage 667255-001 Optional Fan blank 667262-001 Mandatory Fan louver 667258-001 Optional PCI air baffles (2) 667280-001 Mandatory Illustrated parts catalog 15...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
System components Item Description Spare part number Customer self repair (on page 5) Power supplies — — a) HPE 460W CS Gold (92% efficiency) 511777-001 Mandatory b) HPE 460 W CS Platinum Plus (94% 660184-001 Mandatory efficiency)* c) HPE 750 W CS Gold (92% efficiency)* 511778-001 Mandatory d) HPE 750 W CS Platinum Plus (94% 660183-001...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 73) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
If you are performing service procedures in a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components. For more information about Telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hpe).
Remove the security bezel Unlock the security bezel, press the latch on the security bezel, and then remove the security bezel. Remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives. The bezel must be kept closed during normal server operations.
Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 27). Remove the access panel ("Access panel" on page 28). Loosen the rack bezel thumbscrews located inside the chassis. Remove the rack bezel.
After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
Air baffle To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
For rack models, extend the server from the rack (on page 27). Remove the access panel ("Access panel" on page 28). Remove the PCI air baffles. To replace the component, reverse the removal procedure. Fan blank To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower...
Remove the fan blank. To replace the component, reverse the removal procedure. To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25).
Remove the fan. To replace the component, reverse the removal procedure. Fan cage IMPORTANT: When installing or replacing server components, one or more fans might need to be removed. To prevent an orderly or immediate server shutdown, Hewlett Packard Enterprise highly recommends powering down the server during these procedures. To determine if powering down is required, see the specific procedure.
Remove the fan cage. To replace the component, reverse the removal procedure. Tower feet NOTE: This procedure applies to tower servers only. To remove the component: Open and remove the bezel ("Remove the tower bezel" on page 26). Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
Remove the tower feet. To replace the component, reverse the removal procedure. Component box blank To remove the component: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, do the following: If installed, remove the security bezel (on page 26).
To replace the component, reverse the removal procedure. Drive blank To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if install, remove the security bezel (on page 26). Remove the drive blank.
For rack models, if installed, remove the security bezel (on page 26). Remove the drive. To replace the component, reverse the removal procedure. Optical drive cage To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel"...
Using the T-15 screwdriver, loosen T-15 screws securing the optical drive cage. Remove the optical drive cage. To replace the component, reverse the removal procedure. Optical drive To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel"...
For tower models, do the following: Place the server on a flat, level surface with the access panel facing up. Remove the access panel ("Access panel" on page 28). For rack models, do the following: Extend the server from the rack (on page 27). Remove the access panel ("Access panel"...
Release thumbscrews and remove the rack bezel ("Remove the rack bezel" on page 26). Remove the air baffle ("Air baffle" on page 29). Remove the fan cage. Remove the front I/O module assembly. To replace the component, reverse the removal procedure. Power supply blank Remove the blank.
To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
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Access the product rear panel. Remove all power supply modules from the power supply cage ("Power supply module" on page 39). WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. Remove the screws, and slide the power supply cage out of the server: Two-bay power supply configuration Four-bay power supply configuration...
Two-bay power supply backplane board Four-bay power supply backplane board To replace the component, reverse the removal procedure, if the screws are not attached to the backplane assembly, use the screws provided in the spare backplane assembly kit. Expansion board Do one of the following: For tower models, open and remove the bezel ("Remove the tower...
For tower models, place the server on a flat, level surface with the access panel facing up. For rack models, extend the server from the rack (on page 27). Remove the access panel ("Access panel" on page 28). Remove the air baffle ("Air baffle"...
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For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
Disconnect the cables from the graphic card. Remove the graphic card. To replace the component, reverse the removal procedure. Cache module CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.
Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: For tower models, place the server on a flat, level surface with the access panel facing up. For rack models, extend the server from the rack (on page 27).
CAUTION: After the server is powered down, wait for 30 seconds and then check the amber LED before disconnecting the cable from the cache module. If the amber LED flashes after 30 seconds, do not disconnect the cable from the cache module. The cache module is backing up data, and data will be lost if the cable is disconnected while the amber LED is still flashing.
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Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. For tower models, do the following: Place the server on a flat, level surface with the access panel facing up. Remove the access panel ("Access panel"...
Remove all drives from the drive cage ("Drive" on page 35). Loosen the thumbscrew on the drive backplane and remove it from the cage. To replace the component, reverse the removal procedure. LFF drive backplane To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel"...
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Using a T-15 screwdriver, remove the screws that secure the LFF drive cage to the server. Remove the LFF drive cage. Remove all drives from the drive cage ("Drive" on page 35). Removal and replacement procedures 50...
Loosen the thumbscrew on the drive backplane and remove it from the cage. To replace the component, reverse the removal procedure. Systems Insight Display assembly CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Remove the Systems Insight Display assembly. To replace the component, reverse the removal procedure. Heatsink To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25).
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Remove the heatsink. To replace the heatsink: Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. Removal and replacement procedures 53...
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Remove the heatsink protective cover. Install the heatsink, and then close the heatsink retaining levers. Install the air baffle. Install the access panel. Do one of the following: For tower models, return the server to an upright position, and then install the bezel. For rack models, slide the server back into the rack.
Heatsink Retaining Levers To remove the component: Do one of the following: For tower models, open and remove the bezel ("Remove the tower bezel" on page 26). For rack models, if installed, remove the security bezel (on page 26). Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
Remove the heatsink. Remove the heatsink retaining levers. To replace the component, reverse the removal procedure. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.
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CAUTION: To prevent possible server overheating, always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank. IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.
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Remove the heatsink. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 58...
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Remove the processor from the processor retaining bracket. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. To install a processor: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor.
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CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
Install the heatsink, and then close the heatsink retaining levers. Install the air baffle. Install the access panel. Do one of the following: For tower models, return the server to an upright position. For rack models, slide the server back into the rack. Connect each power cord to the server.
For rack models, extend the server from the rack (on page 27). Remove the access panel ("Access panel" on page 28). Remove the air baffle ("Air baffle" on page 29). Open the DIMM slot latches.. Remove the DIMM. To replace the component, reverse the removal procedure. System board IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU.
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Remove the PCI card support bracket on both sides. Disconnect all cables connected to the system board. Open the heatsink retaining levers. Removal and replacement procedures 63...
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Remove the heatsink. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 64...
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Remove the processor from the processor retaining bracket. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. •...
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To replace the system board: Install the spare system board. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 66...
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Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board. Press only in the area indicated on the processor retaining bracket. Press and hold the processor retaining bracket in place, and then close each processor locking lever.
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Install the heatsink, and then close the heatsink retaining levers. Install the processor socket cover onto the processor socket of the failed system board. IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install all components removed from the failed system board.
Select Product ID. The following warning appears: Warning: The Product ID should ONLY be modified by qualified personnel. This value should always match the Product ID on the chassis. Enter the product ID and press the Enter key. Press the Esc key to close the menu. Press the Esc key to exit RBSU.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 71...
Troubleshooting Troubleshooting resources The ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available in the SPP.
For more information, see the Management CD or DVD in the HPE Insight Foundation suite for ProLiant. HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
Component identification Front panel components • Item Description Media/Drive cage bay SAS/SATA drives (8) Serial number/iLO information pull tab* Optical drive USB connectors (4) *The serial number/iLO information pull tab is double-sided. The top side shows the server serial number, and the reverse side shows the default iLO account information.
• Item Description Media/Drive cage bay SAS/SATA drive (6) Serial number/iLO information pull tab* Optical drive USB connectors (4) *The serial number/iLO information pull tab is double-sided. The top side shows the server serial number, and the reverse side shows the default iLO account information. The same information is printed on a label attached to the chassis.
Item Description Status and system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present* NIC status LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity Health LED Solid green = Normal...
Item Description Status UID LED Blue = Activated Flashing blue = System is being managed remotely Off = Deactivated iLO 4 link LED Green = Linked to network Off = No network connection iLO 4 activity LED Green or flashing green = Network activity Off = No network activity System board components Item...
• Short the NMI header ("System board components" on page 79). For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/NMI-CrashDump). DIMM slots DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
Systems Insight Display LEDs The Systems Insight Display LEDs represent the system board layout. Item Description Status Power cap To determine Power cap status, see "Systems Insight Display LED combinations (on page 82)." AMP Status Green = AMP mode enabled Amber = Failover Off = AMP mode disabled DIMM LEDs...
SFF and LFF drives. Hewlett Packard Enterprise recommends that you populate drive bays starting with the lowest SAS or SATA device number. Drives are numbered from left to right in each component box. Component boxes are numbered 1 through 3, from bottom to top.
Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.
FBWC module LEDs (P222, P420, P420i, P421, P822) The FBWC module has three single-color LEDs (one amber and two green). The LEDs on the cache module installed on a storage controller are duplicated on the reverse side of the module to facilitate status viewing.
RPS riser board connectors Item Connector Description Graphic card power connector Drive backplane bay 1/optical drive power connector Drive backplane bay 2 power connector Drive backplane bay 3 power connector Graphic card power connector Component identification 87...
Cabling Server data cabling Item Description Optical drive connector Drive cage 1, SAS connector 2 Drive cage 1, SAS connector 1 SATA connector SAS connector SAS connector Cabling 88...
Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating Relative humidity (non-condensing) 10% to 90% Operating, maximum wet bulb temperature of 28°C (82.4°F) 5% to 95% Non-operating, maximum wet bulb temperature of 38.7°C (101.7°F) * All temperature ratings shown are for sea level.
• HPE 750 W Gold Power Supply (92% efficiency) • HPE 750 W Platinum Plus Power Supply (94% efficiency) • HPE 1200 W Platinum Plus Power Supply (94% efficiency) HPE 460 W Gold Power Supply (92% efficiency) Specification Value — Input requirements 100 to 120 VAC, 200 to 240 VAC Rated input voltage...
857 W at 100V AC input Rated input power 824 W at 200V AC input 2925 at 100V AC input Btus per hour 2812 at 200V AC input — Power supply output 750 W at 100V to 120V AC input Rated steady-state power 750 W at 200V to 240V AC input 750 W at 100V to 120V AC input...
Acronyms and abbreviations Advanced Memory Protection Customer Self Repair FBWC flash-backed write cache Integrated Lights-Out Integrated Management Log large form factor LRDIMM load reduced dual in-line memory module nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express POST Power-On Self Test...
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RBSU ROM-Based Setup Utility redundant power supply serial attached SCSI SATA serial ATA small form factor Systems Insight Display Systems Insight Manager Trusted Platform Module unit identification universal serial bus Acronyms and abbreviations 94...
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