Intermec CN51 User Manual page 125

Chapter 8 — Troubleshoot and Maintain the Computer
114
802.1x Security Problems and Possible Solutions (Continued)
Problem
The mobile computer does
not appear to be
authenticating and a
network connection icon
does not appear on the
toolbar.
A network connection icon
appears in the toolbar, but
then disappears.
You are setting up multiple
access points in a network
with different SSIDs, and
the connection fails.
Possible Solution
•
The mobile computer may not be
communicating with the access point. Make
sure the mobile computer network name
matches the access point network name
(SSID).
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
•
The mobile computer may not be
communicating with the intended access
point. Make sure that the network name
matches the access point network name. The
default network name is "INTERMEC."
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
When you change the SSID, the WEP key values
are not saved. Configure the WEP key values
and save your changes.
DRAFT
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