Related Manuals for HP CTO 13t-ab000
Summary of Contents for HP CTO 13t-ab000
- Page 1 HP Envy Notebook PC (model numbers 13- ab001 through 13-ab099; CTO model number 13t-ab000) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................4 Locating hardware ..............................4 Locating software ..............................4 Right side ................................5 Left side ................................. 6 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Button and speakers ......................... - Page 6 Determining the BIOS version ......................52 Downloading a BIOS update ......................53 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............54 8 Specifications .............................. 56 Computer specifications ............................56 9 Backing up, restoring, and recovering ......................
- Page 7 11 Recycling ..............................66 Index ................................67...
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Page 9: Product Description
256-GB, M.2 2280, PCIe, 3×4 SS NVMe solid-state drive supporting TLC CN ● 128-GB, M.2 2280, SATA-3 solid-state drive Optical drive HP external DVD±RW DL SuperMulti Drive Audio and video HP TrueVision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.4... - Page 10 Taps enabled as default Power requirements Support for 65-W HP Smart AC adapter (EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, 4.5- mm, with mount) with C5 receptacle, 1.00-meter (3.28-feet) power cord Support for a 3-cell, 57-WHr, 5.02-AHr, Li-ion battery Security Support for Trusted Platfom Module (TPM) 2.0 (firmware-based)
- Page 11 Category Description Operating system (continued) ● Windows 10 Home EM/SL Windows 10 Home High End EM/SL ● ● Windows 10 Home China Language Edition CPPP ● Windows 10 Home High End China Language Edition CPPP ● Windows 10 Home Single Language Edition SEAP ●...
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Page 12: External Component Identification
External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). -
Page 13: Right Side
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges products such as a cell phone, camera, activity tracker, or smartwatch. -
Page 14: Left Side
Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display... -
Page 16: Top
TouchPad Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint reader, tap the upper-left corner of the ▲ TouchPad. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. -
Page 17: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. -
Page 18: Button And Speakers
Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 19: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 20: Bottom
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification... -
Page 21: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. - Page 22 Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
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Page 23: Computer Major Components
Computer major components Computer major components... - Page 24 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover (includes backlight cable and keyboard cable): For use in Belgium 909620-A41 For use in Canada 909620-DB1...
- Page 25 Item Component Spare part number For use only on computer models not equipped with a SecurePad TouchPad 909639-001 RTC battery (includes cable and double-sided adhesive) 909636-001 Fan, left (includes cable) 909629-001 Fan, right (includes cable) 909630-001 System board (includes processor, a graphics subsystem with UMA memory, and replacement thermal material): Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133- 909253-601 MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 16-GB of system memory, and the...
- Page 26 Item Component Spare part number (15) WLAN module: Intel Dual Band Wireless-AC 8265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 910264-855 vPRO) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 793840-005 vPRO) (16)
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Page 27: Display Components
Display components Item Component Spare part number Display panel assembly (includes display bezel, display panel, and 3 display panel support brackets): 13.3-in, QHD+, BrightView, UWVA, TouchScreen display panel assembly 909632-001 13.3-in, QHD+, BrightView, UWVA, non-TouchScreen display panel assembly 912753-001 13.3-in, UHD, BrightView, UWVA, non-TouchScreen display panel assembly 912755-001 13.3-in, FHD, BrightView, UWVA, non-TouchScreen display panel assembly 912754-001... - Page 28 Item Component Spare part number For use only with FHD non-TouchScreen display panel assembly with spare part number 909627-001 912754-001 For use only with FHD non-TouchScreen display panel assembly with spare part number 913674-001 913673-001 TouchScreen board (includes double-sided adhesive) 909745-001 Wireless antenna (2, includes auxiliary and main cables, transceivers, and double-sided adhesive) For use only with display panel assemblies with spare part numbers 909632-001,...
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Page 29: Miscellaneous Parts
45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 854116-850 HP adapters: HP duck head adapter for use in South Korea 854703-001 HP duck head adapter for use in the United States 854702-001 HP HDMI–to–VGA adapter 701943-001 HP USB–to–Gigabit RJ45 adapter 829941-001 HP external DVD±RW DL SuperMulti Drive... -
Page 30: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● ● Torx5 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 31: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 32: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 33: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... - Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 35: Removal And Replacement Procedures
Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. - Page 36 Remove the two Torx5 M2.0×3.3 screws (1) and the two Torx5 M2.0×6.3 screws (2) that secure the bottom cover to the computer. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. Release the rear edge of the bottom cover (2) and swing it up and forward until it releases.
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Page 37: Battery
Battery Description Spare part number 3-cell, 57-WHr, 5.02-AHr, Li-ion battery (includes cable) 901345-855 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 38: Speakers
Speakers Description Spare part number Speakers (includes cables and left and right speakers) 909638-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 39: Wlan Module
Remove the speakers (2). Reverse this procedure to install the speakers. WLAN module Description Spare part number Intel Dual Band Wireless-AC 8265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPRO) 910264-855 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module... - Page 40 NOTE: The wireless antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The wireless antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the Phillips PM2.0×3.2 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
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Page 41: Solid-State Drive
Solid-state drive Description Spare part number 1-TB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 865697-003 512-GB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 847110-011 256-GB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 847109-013 128-GB, M.2 2280, SATA-3 solid-state drive 827560-029... -
Page 42: Fans
Fans Description Spare part number Fan, left (includes cable) 909629-001 Fan, right (includes cable) 856230-001 Before removing either of the fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 43: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 808155-017 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 44: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 45 Remove the five Phillips PM2.5×4.1 screws (3) that secure the display assembly to the keyboard/ top cover. Release the display hinges (1) by swinging them up and back as far as they will go. Swing the front edge of the keyboard/top cover (2) up and back until it rests at an angle. Slide the keyboard/top cover (3) forward and separate it from the display assembly.
- Page 46 Release the display panel assembly (3) by sliding it up and away from the display hinges. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly.
- Page 47 Disconnect the TouchScreen board cable (4) from the TouchScreen board. Remove the display panel assembly. The display panel assembly is available using the following spare part numbers: 909632-001 – 13.3-in, QHD+, BrightView, UWVA, TouchScreen display panel assembly ● ● 912753-001 – 13.3-in, QHD+, BrightView, UWVA, non-TouchScreen display panel assembly 912755-001 –...
- Page 48 Detach the TouchScreen board (3) from the display panel assembly. (The TouchScreen board is secured to the display back cover with double-sided adhesive.) Remove the TouchScreen board. The TouchScreen board is available using spare part number 909745-001. If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
- Page 49 Remove the display panel assembly. Remove the six Phillips PM2.0×2.4 broad head screws (1) that secure the display hinges to the display back cover. Release the display panel cable and the webcam/microphone module cable from the opening (2) in the display left hinge. Release the wireless antenna cables from the opening (3) in the display right hinge.
- Page 50 Remove the wireless auxiliary antenna cable and transceiver (6). The wireless auxiliary antenna cable and transceiver are available using spare part numbers 913617-001 (for use only with display panel assemblies with spare part numbers 909632-001, 912753-001, 912754-001, and 912755-001) and 914164-001 (for use only with FHD non- TouchScreen display panel assembly with spare part number 912673-001).
- Page 51 Remove the wireless main antenna cable and transceiver (5). The wireless main antenna cable and transceiver are available using spare part numbers 913617-001 (for use only with display panel assemblies with spare part numbers 909632-001, 912753-001, 912754-001, and 912755-001) and 914164-001 (for use only with FHD non- TouchScreen display panel assembly with spare part number 912673-001).
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Page 52: Touchpad Cable
912319-001 – For use only with UHD non-TouchScreen display panel assembly with spare ● part number 912755-001 909627-001 – For use only with FHD non-TouchScreen display panel assembly with spare ● part number 912754-001 ● 913674-001 – For use only on computer models equipped with a FHD display panel Reverse this procedure to reassemble and install the display assembly. - Page 53 Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is secured to the keyboard/top cover at three locations with double-sided adhesive.) Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. TouchPad Description Spare part number For use only on computer models equipped with a SecurePad TouchPad 912752-001 For use only on computer models not equipped with a SecurePad TouchPad...
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Page 54: Rtc Battery
Remove the TouchPad (5). Reverse this procedure to install the TouchPad. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 909636-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 55: System Board
Detach the RTC battery (3) from the keyboard/top cover. (The RTC battery is secured to the keyboard/ top cover with double-sided adhesive.) Remove the RTC battery. Reverse this procedure to install the RTC battery. System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and replacement thermal material. - Page 56 Description Spare part number Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 909250-601 15 W), 4-GB of system memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 909250-001 15 W), 4-GB of system memory, and a non-Windows operating system Before removing the system board, follow these steps:...
- Page 57 Remove the three Phillips PM2.5×4.1 screws (1) that secure the power connector cable bracket to the keyboard/top cover. Remove the power connector cable bracket (2). Remove the Phillips PM2.0×3.2 screw (3) that secures the battery spacer to the keyboard/top cover. Remove the battery spacer (4).
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Page 58: Heat Sink
Lift the rear edge of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and back at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 909744-001... - Page 59 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
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Page 60: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 61: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 62: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 63 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 64: Specifications
AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. - Page 65 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
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Page 66: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 67: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 68: Restore And Recovery
Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 69: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 70: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 71: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 72: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 73 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
- Page 74 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
- Page 75 43 hinge cover, spare part numbers removal 49 spare part numbers 19, 43 spare part number 18, 49 display panel, product description 1 HP PC Hardware Diagnostics (UEFI) BIOS drives using 54 determining version 52 precautions 23 HP Recovery Manager...
- Page 76 61 product description 2 action 11 starting 61 USB 3.x 5 esc 11 supported discs 59 USB 3.x HP Sleep and Charge 5 fn 11 system 60 USB Type-C charging 6 Windows 11 USB flash drive 61 power button 10...
- Page 77 25 spare part number 20, 40 transporting guidelines 25 traveling with the computer 14 USB 3.x port 5 USB 3.x port with HP Sleep and Charge 5 USB bracket, removal 36 USB Type-C charging port 6 USB-A–to–USB-C adapter, spare part number 21 USB–to–Gigabit RJ45 adapter, spare...