Related Manuals for HP 13-be0 Series
Summary of Contents for HP 13-be0 Series
- Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
- Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. SDHC, SDXC, and microSD Agreement (EULA).
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
- Page 4 Safety warning notice...
-
Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Low blue light mode (select products only) ..................6 Keyboard area ................................ 7 Touchpad settings and components .................... - Page 6 Recommended materials and equipment ..................24 Cleaning your computer ............................25 Enabling HP Easy Clean (select products only) ................. 25 Removing dirt and debris from your computer ................25 Cleaning your computer with a disinfectant ..................26 Caring for wood veneer (select products only) ................. 27 Packaging and transporting guidelines ......................
- Page 7 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..56 Restoring and recovering your system ....................... 56 Creating a system restore ......................... 57 Restoring and recovery methods ...................... 57 Recovering using HP Recovery media ....................57 Changing the computer boot order ....................
- Page 8 10 Power cord set requirements ........................67 Requirements for all countries ..........................67 Requirements for specific countries and regions ....................67 11 Recycling ..............................69 Index ................................70 viii...
-
Page 9: Product Description
256 GB Audio and video B&O PLAY HD Audio Dual speakers Support for HP Audio Boost Supports Alexa Supports Cortana (far field) Supports XiaoWei HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV... - Page 10 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports data transfer, Power Delivery 3.0, HP Sleep & Charge; DisplayPort™ 1.4 out up to 5120 × 2880 @ 60 Hz through adapter; HDMI 2.0 out up to 4096 × 2160 @ 60 Hz with HDCP 2.2 through adapter) USB 3.2 Gen 1 Type-A (2)
- Page 11 Table 1-1 Product components and their descriptions (continued) Category Description 65 W, EM 45 W Power cord C5, 1 m (3.3 ft) Security Supports Trusted Platform Module (fTPM) 2.0, firmware based Integrated fingerprint reader (select products only) Operating system Windows® 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Home 64 Plus...
-
Page 12: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description microSD™... -
Page 13: Left Side
Table 2-1 Right-side components and their descriptions (continued) Component Description Off: The battery is not charging. ● Power connector Connects an AC adapter. Left side Identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description HDMI port... -
Page 14: Display
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 15: Keyboard Area
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language. -
Page 16: Touchpad Components
Touchpad components Identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. -
Page 17: Button, Vent, And Fingerprint Reader
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Power light ●... -
Page 18: Special Keys
Table 2-6 Button, vent, and fingerprint reader and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Power button When the computer is off, press the button briefly to turn ●... -
Page 19: Bottom
Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. -
Page 20: Labels
Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - Page 21 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
-
Page 22: Illustrated Parts Catalog
Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog... - Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Keyboard NOTE: For a list of keyboard country codes, see...
-
Page 24: Display Assembly Subcomponents
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (10) Heat sink M52815-001 (11) Rubber Foot Kit Gray M52818-001 Pale rose gold M52819-001 Warm gold M52820-001 (12) Bottom cover Natural silver M52805-001 Ceramic white M52806-001 Pale rose gold M52807-001... - Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Natural silver M52785-001 Ceramic white M52786-001 Pale rose gold M52787-001 Warm gold M52788-001 Display panel WQXGA M52803-001 WUXGA M52804-001 Camera module M52835-001 Display assembly subcomponents...
-
Page 26: Cables
Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Hinges (includes left and right display hinges) M52789-001 Wireless antenna kit (dual) M52780-001 Wireless antenna kit (single) (not illustrated) M52779-001 Display panel cable For use with WUXGA panels M52813-001 For use with WQXGA panels M52814-001... -
Page 27: Miscellaneous Parts
Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, nonslim) 741727-001 65 W HP Smart AC adapter (non-PFC, 3 pin, 4.5 mm) - Page 28 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom L19373-001 Chapter 3 Illustrated parts catalog...
-
Page 29: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●... -
Page 30: Electrostatic Discharge Information
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 31: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V... -
Page 32: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●... -
Page 33: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 34: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 35: Caring For Wood Veneer (Select Products Only)
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations... - Page 36 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
-
Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 39 screws when you service the parts described in this chapter. - Page 38 Table 5-1 Bottom cover and rubber feet descriptions and part numbers (continued) Description Spare part number Rubber feet, pale rose gold M52819-001 Rubber feet, warm gold M52820-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 29).
-
Page 39: Battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 40: Solid-State Drive
Remove the battery from the computer (4). To replace the battery, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe L85370-005 512 GB, PCIe L85364-005... -
Page 41: Speakers
Pull the drive away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-4 Speaker description and part number Description... -
Page 42: Wlan Module
Remove the speakers: Disconnect the speaker cable from the system board (1). Remove the speaker cable from the clips along the bottom of the battery (2). Remove the speakers from the computer (3). NOTE: When installing the speakers, be sure that the rubber gaskets are installed in the screw holes (4). - Page 43 Remove the plastic that covers the antenna connectors (1). Carefully disconnect the antenna cables from the module (2). Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal.
-
Page 44: Touchpad
Touchpad To remove the touchpad, use this procedure and illustration. Table 5-6 Touchpad description and part number Description Spare part number Touchpad, natural silver M52799-001 Touchpad, ceramic white M52800-001 Touchpad, pale rose gold M52801-001 Touchpad, warm gold M52802-001 Touchpad cable M52811-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see... -
Page 45: Fingerprint Reader
Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-7 Fingerprint reader description and part number Description Spare part number Fingerprint reader, natural silver M52794-001 Fingerprint reader, ceramic white M52795-001 Fingerprint reader, pale rose gold M52796-001 Fingerprint reader, warm gold M52797-001 Fingerprint reader cable... -
Page 46: Heat Sink
Heat sink To remove the heat sink, use this procedure and illustration. Table 5-8 Heat sink descriptions and part numbers Description Spare part number Heat sink M52815-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). -
Page 47: Light Bar
Thoroughly clean the thermal material from the surface of the heat sink (1) and the system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink. -
Page 48: Audio Board
Use tweezers to remove the light bar from the computer (2). Reverse this procedure to install the light bar. Audio board To remove the audio board, use this procedure and illustration. Table 5-10 Audio board description and part number Description Spare part number Audio board M52798-001... -
Page 49: Usb Door
Remove the board from the computer (3). Reverse this procedure to install the audio board. USB door To remove the USB door, use this procedure and illustration. Table 5-11 USB door description and part number Description Spare part number USB door, natural silver M52790-001 USB door, ceramic white M52791-001... -
Page 50: System Board
Remove the USB door from the computer (2). Reverse this procedure to install the USB door. System board To remove the system board, use these procedures and illustrations. Table 5-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system... - Page 51 Power connector (DC-in) board cable (1) ● ● WLAN antennas from the WLAN module (2) ● Display cable (ZIF) (3) ● Audio board cable (ZIF) (4) ● Speaker cable (5) ● Keyboard cable (ZIF) (6) ● Keyboard backlight cable (ZIF) (7) (select products only) Touchpad cable (ZIF) (8) ●...
-
Page 52: Power Connector Cable
Remove the system board from the computer (2). Reverse this procedure to install the system board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-13 Power connector cable description and part number Description Spare part number Power connector cable M45022-001... -
Page 53: Display Assembly
Remove the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is available as a spare part only at the subcomponent level. For display assembly spare part information, see the individual removal subsections. - Page 54 Disconnect the display cable from the system board ZIF connector (3). Remove the four Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3). If you need to remove the display bezel: Use a flat, nonmarking tool to release the top edge of the display bezel (1) from the display assembly.
- Page 55 M52788-001: Warm gold If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
- Page 56 Rotate the display panel over and place it next to the display enclosure (4). NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely. Display adhesive is available in the Adhesive Kit as spare part number M52817-001. Display panels are available as the following spare part numbers: M52803-001: WQXGA M52804-001: WUXGA...
- Page 57 Remove the three Phillips M2.5 × 2.5 screws (1) from the bottom of each hinge. Remove the display hinges from the display back cover (2). The display hinges are available as spare part number M52789-001. If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover.
- Page 58 If you need to remove the display cable, peel the cable off the inside of the display back cover. Display cables are available as the following spare part numbers: M52813-001: WUXGA panels M52814-001: WQXGA panels If you need to remove the camera cable, peel the cable off the inside of the display back cover. The camera cable is available as spare part number M52809-001.
-
Page 59: Top Cover With Keyboard
Peel the wireless antennas (1) off the display back cover. The antennas are secured with adhesive. Release the wireless antenna cables from the retention clips and routing channels built into the sides and bottom of the display back cover (2). Note that some models have only one antenna. The wireless cables and antennas are available as spare part number M52780-001 for dual antennas or M52779-001 for single antennas. - Page 60 Table 5-14 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Top cover with keyboard, backlit, ceramic white M52832-xx1 Top cover with keyboard, backlit, pale rose gold M52833-xx1 Table 5-15 Spare part country codes For use in country or Spare part For use in country or Spare part...
-
Page 61: Using Setup Utility (Bios)
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 62: Preparing For A Bios Update
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. - Page 63 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)
-
Page 64: Backing Up, Restoring, And Recovering
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲... -
Page 65: Creating A System Restore
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 66: Using Hp Sure Recover (Select Products Only)
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. -
Page 67: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 68: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button. -
Page 69: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)
HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 70: Starting Hp Pc Hardware Diagnostics Uefi
Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. -
Page 71: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. - Page 72 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...
-
Page 73: Specifications
Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S. -
Page 74: Solid-State Drive Specifications
Table 9-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1.4 + PSR2 Solid-state drive specifications This section provides specifications for your solid-state drives. -
Page 75: 10 Power Cord Set Requirements
10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 76 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
-
Page 77: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. -
Page 78: Index
38 determining version 53 connectors spare part number 38 downloading an update 54 power 5 HP PC Hardware Diagnostics UEFI starting the Setup Utility 53 control zone 7 downloading 62 updating 53 failure ID code 61 Bluetooth label 12... - Page 79 56 spare part numbers 39 USB flash drive 57 lights recovery media 56 AC adapter and battery 4 creating using HP Cloud Recovery touchpad camera 7 Download Tool 56 removal 36 caps lock 9 creating using Windows tools 56...
- Page 80 USB Type-C SuperSpeed port, identifying 5 vents, identifying 10, 12 Windows backup 56 recovery media 56 system restore point 56 Windows key, identifying 11 Windows tools, using 56 wireless antennas, identifying 7 wireless certification label 12 WLAN antennas, identifying 7 WLAN device 12 WLAN label 12 WLAN module...