1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Elite Dragonfly 13.5 inch Chromebook
  6. Maintenance and service manual

HP Elite Dragonfly 13.5 inch Chromebook Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP Elite Dragonfly 13.5 inch Chromebook

Summary of Contents for HP Elite Dragonfly 13.5 inch Chromebook

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. Chrome, Chrome OS, Chromebook, Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area ............................20 Recommended materials and equipment.......................20 Cleaning your computer ..............................21 Enabling HP Easy Clean (select products only) .......................21 Removing dirt and debris from your computer.......................21 Cleaning your computer with a disinfectant ......................22 Caring for wood veneer (select products only) .......................23 Packaging and transporting guidelines ..........................23...
  • Page 5 8  Statement of memory volatility ............................54 Current BIOS steps................................54 Nonvolatile memory usage .............................56 Questions and answers ..............................58 Using HP Sure Start (select products only) ........................60 9  Power cord set requirements ..............................61 Requirements for all countries............................61 Requirements for specific countries and regions ......................61 10  Recycling ....................................63...

  • Page 6: 1  Product Description

    (PSR) 2, 400 nits WUXGA+, antiglare, 100% sRGB, eDP 1.4 + PSR2, 400 nits WUXGA+, HP SureView Reflect+, 100% sRGB, eDP 1.3 + PSR, antiglare, 1000 nits, privacy screen 2K (2256 × 1504), 100% sRGB, eDP 1.4 + PSR2, BrightView, 400 nits...
  • Page 7 Power requirements Battery 4 cell, 50 Whr Long life Fast charge HP Smart AC adapter (non-power correction factor [nPFC], straight, 1.8 m [6 ft] USB Type-C) 65 W, slim 65 W, standard 45 W, standard Power cord C5, 1.0 m (3.3 ft)

  • Page 8: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 9: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Audio-out (headphone)/audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a...

  • Page 10: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to ● turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 11: Low Blue Light Mode (Select Products Only)

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Keyboard area Keyboards can vary by language.

  • Page 12: Speakers And Fingerprint Reader

    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers and fingerprint reader Speakers are located on the right and left of the keyboard. Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

  • Page 13: Special Keys

    Table 2-5 Speakers and fingerprint reader and their descriptions Component Description Speakers Produce sound. Fingerprint reader The fingerprint reader allows you to unlock the computer screen or to resume computer operations. The reader does not function as a login device. ■...

  • Page 14: Bottom

    Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Press to search your apps and the web from your apps list. Action keys Execute frequently used system functions.

  • Page 15: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Chapter 2  Components...
  • Page 16 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ●...

  • Page 17: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 18 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are available only as entire hinge-ups. Models with WWAN: QHD, antiglare, 400 nits N13419-001 ● WUXGA, antiglare, 400 nits N13420-001 ● WUXGA, antiglare, 1000 nits, privacy N13421-001 ●...
  • Page 19 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 128 GB N13458-001 WWAN module Intel 5000 5G Solution WWAN N13456-001 Bracket N13438-001 Intel XMM 7360 LTE-Advanced WWAN (Cat 9) N13457-001 Bracket N13439-001 Fingerprint reader module N13453-001 NOTE: The fingerprint reader bracket is available in the bracket kit as spare part number...

  • Page 20: Miscellaneous Parts

    Screw kit N13428-001 HP bluetooth travel mouse L62043-001 HP USB mouse L95713-001 HP 14.1 business slim top load case L05333-001 HP Business 14.1 laptop bag M55007-001 Duckhead adapter (for use in Japan) L33157-001 Power cord (C5, conventional, 1.0 m [3.3 ft])
  • Page 21 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 Thailand (ADP + cord) M85418-001...

  • Page 22: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 23: Electrostatic Discharge Information

    Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●...

  • Page 24: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 25: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 26: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 27: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 28: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 29 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 30 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 31: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 32: Battery

    Close the computer and rest it upside down on a flat work surface with the front toward you. Remove the four Phillips M2.0 × 3.5 screws that secure the bottom cover to the computer. Insert a thin, plastic tool in the seam between the bottom cover and top cover of the computer between the hinges to release the cover (1).
  • Page 33 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 34: Touchpad

    Remove the speaker cable from the clips along the bottom of the battery (5). Remove the battery from the computer. To install the battery, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-3 Touchpad description and part number Description Spare part number...

  • Page 35: Wwan Module

    Remove the battery (see Battery on page 27). Remove the touchpad: Remove the protective Mylar from the top of the touchpad (1). Disconnect the two cables from the ZIF connectors on the touchpad cable (2), and then peel the cables off the touchpad.
  • Page 36 Remove the bottom cover (see Bottom cover on page 26). Disconnect the battery cable from the system board (see Battery on page 27). Remove the WWAN module: Remove the two Phillips M2.0 × 2.5 screws (1) from the WWAN bracket, and then remove the bracket (2). Carefully disconnect the antenna cables from the WWAN module (3).

  • Page 37: Solid-State Drive

    To install the WWAN module, reverse this procedure. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB N13460-001 256 GB N13459-001 128 GB N13458-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see...
  • Page 38 M.2 2230 drive When installing a drive, be sure a thermal pad is installed on the drive. Solid-state drive...

  • Page 39: Speakers

    To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description Spare part number Top speakers (left and right) N13436-001 Bottom speakers (left and right), models without WWAN...

  • Page 40: Wireless Charging Module

    (WWAN models) Remove the two Phillips M2.0 × 2.5 screws (1) from the WWAN bracket, and then remove the bracket (2). Carefully disconnect the antenna cables from the WWAN module (3). Remove the tape that secures the WWAN antenna cable to the battery (4), and then remove the cables from the clips along the top of the battery and above the right speaker (5).

  • Page 41: Fingerprint Reader

    Table 5-7 Wireless charging module description and part number Description Spare part number Wireless charging module N13452-001 Wireless charging module cable N13425-001 Before removing the wireless charging module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26).

  • Page 42: Fans

    Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 26). Remove the battery (see Battery on page 27). Remove the right speaker (see Speakers on page 34). Remove the fingerprint reader: Remove the two Phillips M2.0 ×...

  • Page 43: Heat Sink Assembly

    Remove the protective Mylar (2), and then disconnect the fan cables from the system board (3). Remove the fans from the computer (4). To install the fans, reverse this procedure. Heat sink assembly To remove the heat sink assembly, use this procedure and illustration. Table 5-10 Heat sink description and part number Description...

  • Page 44: System Board

    Remove the four Phillips M2.0 × 3.5 screws (1) that secure the heat sink to the computer, and then remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 45 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Intel Core i7-1265U processor and 16 GB of system memory N13416-001 Intel Core i7-1265U processor and 8 GB of system memory (WWAN models) N13418-001 Intel Core i7-1255U processor and 16 GB of system memory N13415-001 Intel Core i5-1245U processor and 16 GB of system memory N13412-001...
  • Page 46 Keyboard cable (ZIF) (10) ● Keyboard backlight cable (ZIF) (11) ● Wireless charging module cable (ZIF) (12) ● Fingerprint reader cable (ZIF) (13) ● Remove the eight Phillips M2.0 × 3.5 screws (1) that secure the system board to the computer. Remove the USB bracket from each side of the system board (2).

  • Page 47: Lock Bracket

    If you need to remove the USB door, push the door away from system board to remove it. To install the system board, reverse this procedure. Lock bracket To remove the lock bracket, use this procedure and illustration. Table 5-12 Lock bracket description and part number Description Spare part number...

  • Page 48: Keyboard

    Remove the lock bracket (2). To install the lock bracket, reverse this procedure. Keyboard To remove the keyboard, use this procedure and illustration. In this section, the first table provides the main spare part number for the top cover with keyboard. The second table provides the country codes. Table 5-13 Keyboard description and part number Description...
  • Page 49 Table 5-14 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number France -051 Portugal -131 Ukraine -BD1 Germany -041 Romania...

  • Page 50: Display Assembly

    Remove the keyboard (4). To install the keyboard, reverse this procedure. Display assembly To remove the display assembly, use these procedures and illustrations. Display assemblies are available only as entire hinge-ups. Table 5-15 Display assembly descriptions and part numbers Description Spare part number Display panel for use in models with WWAN QHD, 400 nits...

  • Page 51: Top Cover

    Remove the display assembly: Disconnect the display cable (1) from the ZIF connector on the system board. Disconnect the wireless antenna cables (2) from the WLAN module. Disconnect the camera cable (3) from the ZIF connector on the system board. Remove the six Phillips M2.0 ×...
  • Page 52 Table 5-16 Top cover descriptions and part numbers Description Spare part number Top cover, models with WWAN N13442-001 Top cover, models without WWAN N13441-001 Top cover, models with WWAN, Japan N19300-001 Top cover, models without WWAN, Japan N19299-001 Top cover...

  • Page 53: 6  Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 54: Installing The Chromebook Recovery Utility

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater.

  • Page 55: Setting Up Your Computer After A Reset Or Recovery

    Disconnect any external devices connected to your computer, plug in the power cord, and then turn on the computer. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS is missing or damaged” screen appears, insert the recovery media into your computer. The recovery process begins immediately.

  • Page 56: 7  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information.

  • Page 57: Display Specifications

    Display specifications This section provides specifications for your display. Table 7-2 Display specifications Metric U.S. Active diagonal size 34.3 cm 13.5 in Resolution 1920 × 1280 (WUXGA+) 2256 × 1504 (2K) Surface treatment BrightView Antiglare Brightness 1000 nits (privacy) 400 nits Viewing angle UWVA Backlight...
  • Page 58 Table 7-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 59: 8  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 60 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 61: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 62 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 63: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 64 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 65: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 66: 9  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 67 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 68: 10  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 69: Index

    AC adapter, spare part number 15 camera privacy 6 spare part number 38 action keys spare part numbers 14 identifying 8 HP Sure Start 54, 60 audio-in (microphone) jack, digital pen identifying 4 product description 2 audio-out (headphone) jack, display...
  • Page 70 memory pointing device 2 solid-state drive 52 nonvolatile 54 ports 2 static electricity 17, 18 volatile 54 power requirements 2 support information 23 memory module primary storage 1 system board product description 1 product name 1 illustrated 14 microphone security 2 removal 39 product description 1 serviceability 2...
  • Page 71 spare part numbers 30 Index...

Table of Contents