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Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Contents Chapter 1 - Introduction and Description Congratulations ................8 What is in Your Modem Package? ..........11 How to Use This Manual ..............11 Typographic Conventions ............... 13 Chapter 2 - Installation Introduction ..................16 What You’ll Need ................16 Safety Warnings ................
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Chapter 5 - Warranty, Service and Tech Support Introduction ..................76 Limited Warranty ................76 Online Warranty Registration ........... 77 Technical Support ................77 Recording Modem Information ..........78 Service ..................79 The Multi-Tech BBS ............... 79 Logging on to the Multi-Tech BBS ..........80...
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Downloading a file ..............80 About the Internet ................82 About the Multi-Tech Fax-Back Service ......... 82 Appendices Appendix A: Regulatory Compliance ..........84 FCC Part 68 Telecom ............... 84 FAX Branding Statement ............86 Canadian Limitations Notice ............ 86 Compliance with BABT Requirements ........
Congratulations on your purchase of one of the finest internal ™ data/fax/voice modems available today: the MultiModemZPX from Multi-Tech Systems. The MultiModemZPX is an internal, half-length, fax modem card that can be plugged into any 16-bit ISA expansion slot. Your...
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• Automatic fallback to slower speeds in noisy line conditions, and fall-forward to faster speeds as conditions improve (line quality monitoring). • ITU V.42 LAP-M and MNP Class 3 and 4 error correction. • ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression. MT5634ZPX...
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Can record and play back answering machine messages using optional microphone and speaker. • Remote/local telephone answering machine (TAM) capabilities include voice mail control, record/playback, and call screening. • Supports the TIA/EIA IS-101 AT+V voice command set. MT5634ZPX...
• One Setup Diskette • One brochure with a warranty card • This MultiModemZPX Owner’s Manual If any of these items is missing, please contact Multi-Tech Systems or your dealer/distributor. How to Use This Manual Chapter 1: Introduction and Description This chapter introduces the MT5634ZPX, briefly describing its features and package contents.
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Chapter 6: Warranty, Service, and Technical Support This chapter contains the terms of your warranty and describes how to get help from Multi-Tech Systems for problems you cannot resolve yourself. It includes our technical support phone number and how to access us through our BBS, the Internet, CompuServe, and our fax-back service.
Instructs you to hold down the ALT or CTRL key while you press the key represented by X. 0, O Please note the difference between a zero and the letter O . This is a zero: 0. This is a capital O : O. MT5634ZPX...
MultiModemZPX drivers into Windows 95. What You’ll Need Before you start, make sure you have everything you need: Multi-Tech Supplies • One MultiModemZPX internal fax modem card • One MultiModemZPX Drivers disk • One telephone cable •...
Installation Installation will be slightly different for the two different circuit boards (Type 1 or Type 2) commonly used in the MT5634ZPX. The Type 1 board contains a four-position DIP switch for COM port assignment and nine Berg jumpers for setting the IRQ address.
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3. Connecting the modem to the telephone line and, optionally, to an external speaker and microphone 4. Installing the modem’s drivers Note: Unless otherwise noted, these procedures are for both PnP and nonPnP environments. Figure 2-1. MultiModemZPX (Type 1 Board) Figure 2-2. MultiModem ZPX (Type 2 Board) MT5634ZPX...
Configure the MultiModemZPX DIP-Switches and Jumpers Windows 95 Plug and Play The Type 1 and Type 2 MT5634ZPX Modem boards are both shipped from the factory already configured for Plug-and-Play (PnP) operation. If you want PnP, do not change the jumpers or DIP switches on the board.
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IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. MT5634ZPX...
Port settings from a diagnostic program called MSD . To use it, type MSD at the DOS prompt. After the opening screen, select COM Ports. A list of current device Port Addresses appears with available COM Ports. Be sure that all settings are correct before proceeding with the installation. MT5634ZPX...
DIP-switch, you must assign an IRQ address by placing the IRQ jumper in the desired position. Figure 2-6 shows the jumper and DIP-switch in the default positions for PnP. Note: The jumper must be in the default position (IRQ3) for PnP. MT5634ZPX...
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Select the IRQ for your COM port by moving the supplied shorting plug, or jumper, to the two pins above the desired IRQ number. Select an address and an IRQ that does not conflict with others in your computer. Supported IRQ values for the MT5634ZPX include 3,4,5,7,9,10,11,12, and 15. MT5634ZPX...
IRQ3. The IRQ address you chose should be one that does not conflict with others used by other devices connected to your computer. The MT5634ZPX Type 2 board supports these values: 3, 4, 5, 7, 9, 10, 12, and 15.
AC outlet. 4. Place the microphone and speakers far enough apart from each other to eliminate feedback. Plug the connector of both microphones into the MIC IN jack of both the SoundCard and the MultiModemZPX. MT5634ZPX...
If you want, you can use a microphone and speaker with the MultiModemZPX. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker can be used for playing back messages or for speakerphone use. MT5634ZPX...
MultiModemZPX, connect a microphone by inserting the MIC IN microphone plug into the modem's LINE OUT MIC IN jack. 5. To connect a speaker or headphone, insert the speaker or headphone plug into the modem's LINE OUT jack. MT5634ZPX...
4. If you want to use a microphone and/or speaker witht eh MultiModem ZPX, connect a microphone by inserting the microphone plug into the modem’s MIC jack. 5. To connect a speaker or headphone, insert the speaker or headphone plug into the modem’s SPK jack. MT5634ZPX...
2. When the System Properties sheet appears, click the Device Manager tab. A list of device types appears. 3. Double-click Modem for a list of modems installed in your computer. 4. Double-click Multi-Tech MT5634ZPX . The Modem Properties sheet for your particular MultiModemZPX model appears. MT5634ZPX...
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Diagnostics tab. A list of ports and the devices installed on them appears. 9. Click the COM port the Multi-Tech MT5634ZPX is installed on, then click More Info to make sure Windows 95 can communicate with the modem. Clicking More Info causes...
If you come across a setting you’re unsure of, refer to Chapter 3 of this manual for AT command and S-Register explanations and defaults. If you’re a novice, please continue to the next sections of this chapter. MT5634ZPX...
You may enter these commands with either uppercase or lowercase characters. Once you’re in terminal mode, enter AT followed by <cr> to check whether your modem is operational. If everything is fine, your modem responds OK . MT5634ZPX...
If this is the requirement in your software application, enter the following command string to initialize your modem: AT&F<cr> . This setting configures your modem to operate optimally with the software it is using. MT5634ZPX...
2. Start HyperTerminal by double-clicking the Hypertrm icon. HyperTerminal asks for the name of the connection. 3. Type Multi-Tech BBS in the Name text box and click OK . 4. In North America, type 800 in the Area Code box and 392- 2432 in the Phone Number box.
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Z for Zmodem (the recommended protocol). 7. If you select Zmodem, the file transfers automatically. If you select another protocol, you may have to initiate the transfer yourself. 8. When the download is complete, enter S to return to the File Menu. MT5634ZPX...
MultiModemZPX’s voice circuits. Try the answering machine test first. If that doesn’t work, and you have a microphone and speaker connected to the MultiModemZPX, try the loopback and speakerphone tests, which can test the modem’s voice circuits without special software. MT5634ZPX...
For best results, use a headphone instead of a speaker. 2. Select Start , Programs , Accessories , HyperTerminal . 3. Double-click the Multi-Tech BBS. HyperTerminal starts with the Connect dialog box open. 4. Click Cancel in the Connect dialog box.
Owner’s Manual 3. Double-click the Multi-Tech BBS icon. HyperTerminal starts with the Connect dialog box open. 4. Click Cancel in the Connect dialog box. 5. In the HyperTerminal terminal window, type AT+FCLASS=8 AT+VLS=7 ATDT xxxxxxx (dials the phone number xxxxxxx ) 6.
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3. If you are using legacy software, or if you have more than one modem installed, choose the appropriate model number for the MultiModemZPX (e.g., Multi-Tech MT5634ZPX) from the software’s modem list. If your model number isn’t listed, choose a generic modem of the same speed as yours, e.g., a generic V.34 or 33600 bps modem and rename it Multi-...
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8. If the software allows you to edit the no-connect messages ( NO CARRIER, BUSY, NO ANSWER, NO DIALTONE ), make sure there is no space between DIAL and TONE in NO DIALTONE . MT5634ZPX...
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ATDT*70,. If you are using Windows 95-compliant software, make these changes in the How I dial from this location box of Dialing Properties . Note: *70 is used only in the United States. MT5634ZPX...
Owner’s Manual Introduction This section summarizes your modem’s AT commands. For detailed information on the commands, download ZPXHELP.EXE from the Multi-Tech BBS (see Call the Multi-Tech BBS in Chapter 3). AT Commands Command: +++AT<cr> Escape Sequence Values: Description: Puts the modem in command mode (and optionally issues a command) while remaining online.
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Select V.21 when the modem is at 300 bps. Select Bell 103J when the modem is at 300 bps. Command: Carrier Control n = 1 Values: Default: Description: C0 Transmit carrier always off. (Not supported.) Normal transmit carrier switching (included for backward compatibility with some software). MT5634ZPX...
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$ AT&T’s call card tones detection. ^ Disable data calling tone transmission. DS= n Dial Stored Telephone Number Command: Values: n = 0–3 Default: none Dial a number previously stored in directory number n Description: by the &Zn=x command . Example: ATDS=3 MT5634ZPX...
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Display firmware version for data pump (e.g., 94 ). Display country code (e.g., NA Ver. 1 ). Display Diagnostic Information for the last Modem Connection (i.e., DSP and Firmware version, Link Type, Line Speed, Serial Speed, Type of Error Correction/Data Compression, Number of past Retrains,etc.) MT5634ZPX...
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Exit online command mode and return to data mode. Issue a retrain and return to online data mode. Issue a rate renegotiation and return to data mode. Command: Result Codes Enable/Disable Values: n = 0 or 1 Default: Description: Q0 Enable result codes. Disable result codes. MT5634ZPX...
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Extended result codes with BUSY ; does not look for dial tone. Extended result codes with NO DIALTONE and BUSY . Extended result codes with NO DIALTONE and BUSY . Extended result codes with NO DIALTONE and BUSY . Basic result codes with NO DIALTONE and BUSY . MT5634ZPX...
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OK, and remains connected. &D2 When DTR drops while in online data mode, the modem hangs up. &D3 When DTR drops, the modem hangs up and resets as if an ATZ command were issued. MT5634ZPX...
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Asynchronous Communications Mode Values: n = 0, 5, or 6 Defaults: Description: &Q0 Asynchronous with data buffering. Same as \N0 . Error control with data buffering. Same as \N3 . &Q5 &Q6 Asynchronous with data buffering. Same as \N0 . MT5634ZPX...
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Command: &Z n = x Store Telephone Number n = 0, 1, 2, or 3 Values: x = Dialing string Default: None Stores telephone dial string x in memory location n . Description: Dial the stored number using the command ATDS=n . MT5634ZPX...
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= 0, 1, or 3 Values: Default: Description: \Q0 Disable flow control (same as &K0 ). XON/XOFF software flow control (same as &K4 ). CTS-only flow control. Not supported—responds ERROR. RTS/CTS hardware flow control (same as &K3 ). MT5634ZPX...
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In countries that do not require blacklisting, the ERROR result code appears. %C n Command: Data Compression Control Values: n = 0 or 1 Default: Description: %C0 Disable V.42bis/MNP 5 data compression. Enable V.42bis/MNP 5 data compression. MT5634ZPX...
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ATI4<cr> to get DSP version or ATI1<cr> to get DSP checksum in RAM. Entering AT%T124<cr> tests the DSP56K code version and checksum running in internal ROM. After issuing this command, the user can then issue ATI4<cr> to get DSP version or ATI1<cr> to get DSP checksum in ROM. MT5634ZPX...
Sets the length of a pause caused by a comma character in a dialing command. 100 ms 1–254 Sets how long a carrier signal must be lost before the modem disconnects. Note: These values may be different outside North America. MT5634ZPX...
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For testing and debugging only. Enables/disables V.32bis start-up auto mode operation. 0 = disable; 1 = enable. decimal 7 or 128 7 The following chart lists the S36 and S48 configuration settings necessary to negotiate certain types of connections. MT5634ZPX...
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1–4 sets the value to 5. S108 decimal 0-3, 6,7 Selects the digital loss if using the modem thru a PBX line. Default value is -6dB loss, the value used when calling from a typical POTS line long distance. MT5634ZPX...
Connected at 33600 bps CONNECT 34000 Connected at 34000 bps CONNECT 36000 Connected at 36000 bps CONNECT 38000 Connected at 38000 bps CONNECT 40000 Connected at 40000 bps CONNECT 42000 Connected at 42000 bps CONNECT 44000 Connected at 44000 bps MT5634ZPX...
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V42bis (V.42 error control [LAP-M] and V.42bis data compression); V42 (V.42 error control [LAP-M] only); MNP5 (MNP 4 error control and MNP 5 data compression); MNP4 (MNP 4 error control only); NoEC (No error control protocol). MT5634ZPX...
• If you connected a microphone to your modem, check the connection of the microphone plug to the modem’s MIC IN jack. • If you connected speakers to your modem, check the connection of the speaker plug to the modem’s LINE OUT jack. MT5634ZPX...
If you get an OK response, your connections are good and the problem likely is in the connection description in your communications software. • Try resetting your modem by sending it an ATZ or AT&F command in terminal mode. If you are using legacy software MT5634ZPX...
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Automatic Settings to change the port’s settings, so they do not conflict with the other device. Or select the port the conflicting device is on and change it instead. If you need to change switches or jumpers on the conflicting device, refer to the device’s documentation. MT5634ZPX...
In that case, the modem may not recognize the dial tone and may treat it as an error. Check your PBX manual to see if you can change the internal dial tone. If you can’t, MT5634ZPX...
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Control Panel , Modems . In the Modems Properties sheet, select the appropriate MultiModemZPX model number (e.g., Multi-Tech MT5634ZPX), click Dialing Properties and type 9 in the local and long distance boxes in the How I dial from this location box.
Dial Prefix box. To change it for Windows 95 software, select Start , Settings , Control Panel , Modems . In the Modems Propertie s sheet, select Multi-Tech MT5634ZPX, click Dialing Properties . Check This location has call waiting and select the correct code for your phone service.
CompuServe’s WinCIM software, you must set the modem for XON/OFF flow control (see Chapter 4 for the CompuServe initialization string). • Try entering the &V (View Parameters) command, making a screen print of the diagnostics listing, and checking for parameters that may be unacceptable. MT5634ZPX...
If you are using legacy communications software with Windows 95, you may get a message that another application is occupying the device even when no call is in progress. Close any open legacy communications programs and try again. MT5634ZPX...
CompuServe, the Internet, and our fax-back service. Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
Technical Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (local and international).
Owner’s Manual Recording Modem Information Please record the following information on your Multi-Tech modem. This helps Tech Support in answering your questions. Modem model no.: _________________________________ Modem serial no.: __________________________________ Modem firmware version: ____________________________ Drivers software version: ____________________________ Datacomm software version: _________________________...
Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local). The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).
Owner’s Manual To log on to the Multi-Tech BBS 1. Set your communications program to 8-N-1. 2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local). 3. At the prompts, type your first name, last name, and password;...
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(In most data communications programs, the PAGE DOWN key initiates the download.) 8. When the download is complete, press ENTER to return to the File Menu. 9. To exit the BBS, type G and press ENTER. MT5634ZPX...
Owner’s Manual About the Internet Multi-Tech is a commercial provider on the Internet, and we retrieve e-mail messages from the following mailboxes on a daily basis: tsupport@multitech.com Technical Support mtsmktg@multitech.com Marketing Dept. mtssales@multitech.com Sales Dept. international@multitech.com International Marketing & Sales writers@multitech.com...
FCC if you believe it is necessary. 6. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone MT5634ZPX...
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8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 9. This equipment should not be used on party lines or coin lines.
Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. MT5634ZPX...
It is a condition of approval that the power required by the host and the total of all adapter cards installed within the host environment, together with any auxiliary apparatus, does not MT5634ZPX...
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The larger the distance shown in brackets applies where the local environment within the host is subject to conductive pollution or dry nonconductive pollution, which could become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval. MT5634ZPX...
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(Ymm), as given in the above table, must be maintained between the communication card and any assemblies which use or generate hazardous voltage. This apparatus has been approved for the use of the following facilities: • Auto-calling • Loop disconnect and MF dialing MT5634ZPX...
• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. MT5634ZPX...
(less than ± 30 volts). Ports which are capable of connecting to other apparatus are defined as SELV. To ensure conformity with EN41003, ensure that these ports are only connected to ports of the same type on other apparatus. MT5634ZPX...
The approval of this modem for connection to the British Telecom public switched telephone network is INVALIDATED if the apparatus is subject to any modification in any material way not authorized by BABT or if it is used with or connected to: MT5634ZPX...
8 seconds from the time the modem goes off hook until dialing begins. e. For correct operation of the call progress monitor, the power has to be properly connected and switched on. MT5634ZPX...
Member States relating to electrical equipment designed for use within certain voltage limits; Council Directive 98/13/EC of 12 March 1998 on the approximation of the laws of Member States concerning telecommunications terminal and Satellite earth station equipment. MT5634ZPX...
(Note: if the modem can detect service tones, up to 10 attempts can be made). There must be at least 2 seconds between call attempts. If the call sequence is unsuccessful, there shall be a delay of at least 30 minutes before attempting to call the number again. MT5634ZPX...
“The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges.” “WARNING NOTICE: No ‘111’ or other calls can be made from this device during a mains power failure.” MT5634ZPX...
Appendices Appendix B: Technical Specifications Trade Name MultiModemZPX Model Numbers MT5634ZPX Client-to-Server Data Rates K56flex* speeds when accessing an ISP- type K56flex server (actual speed depend on server capabilities and line conditions) Client-to-Client Data Rates K56flex speeds, plus 33,600, 31,200,...
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Command Buffer 40 characters Data Modulations FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), MT5634ZPX...
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120° F), humidity range 20–90% (non- condensing) Power Requirements 150 mA @ 5 VDC; 5 mA @ ±12 VDC Dimensions 0.7" W × 4.8" H × 5.8" L 1.8 cm × 12.2 cm × 14.7 cm Limited Warranty 10 years MT5634ZPX...
Shift In Substitute Enquiry Data Link Escape Escape Acknowledge Device Control 1 File Separator Bell or Alarm Device Control 2 Group Separator Backspace Device Control 3 Record Separator Horizontal Tab Device Control 4 Unit Separator Line Feed Negative Acknowledge Delete MT5634ZPX...
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Connect messages , 42, 62 Connectors LINE , 28 Backspace character , 58 LINE OUT , 28 BBS, Multi-Tech , 79–100 MIC IN , 28 BBS timeout , 71 PHONE , 28 Bell 212A mode , 47 Contents, package , 11...
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