Product Specific Problems - Dell UltraSharp UP3218K User Manual

Common
Symptoms
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time

Product Specific Problems

Specific
Symptoms
Screen image is
too small
Cannot adjust
the monitor
with the buttons
on the front
panel
No Input Signal
when user
controls are
pressed
The picture
does not fill the
entire screen
What You Possible Solutions
Experience
Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video cable
Picture color • Change the settings of the Preset Modes in the
not good
• Adjust R/G/B value under Custom. Color in Color
• Change the Input Color Format to PC RGB or
• Run the built-in diagnostics.
Faint shadow • Use the Power Management feature to turn off
from the static
image displayed
appears on the • Alternatively, use a dynamically changing
screen
What You Possible Solutions
Experience
Image is • Check the Aspect Ratio setting in the Display
centered on
screen, but does • Reset the monitor to factory settings.
not fill entire
viewing area
OSD does not • Turn off the monitor, unplug the monitor power
appear on the
screen
No picture, • Check the signal source. Ensure the computer
the LED light is
white
• Check whether the signal cable is plugged in
• Reset the computer or video player.
The picture • Due to different video formats (aspect ratio) of
cannot fill the
height or width • Run the built-in diagnostics.
of the screen
monitor to the computer is connected properly
and is secure.
connector.
Color menu OSD depending on the application.
menu OSD.
YPbPr in the Color menu OSD.
the monitor at all times when not in use (for more
information, see Power Management
screensaver.
menu OSD.
cable, plug it back, and then turn on the monitor.
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
properly. Re-plug the signal cable if necessary.
DVDs, the monitor may display in full screen.
Modes).
Troubleshooting | 45