Connecting The Dp Cables; Troubleshooting - Dell UltraSharp UP3218K User Manual

Connecting the DP cables

1. Connection Guide for 8K4K 60Hz (max.) Resolution with AMD or
nVidia Graphics Cards (Two DP Cables)
1. Follow the connection guide below for
DP cables connection.
2. Turn On the monitor by pressing the
power on/off button.
DP1 DP2
A DP – DP cable
Connect DP1 port on
monitor to any of DP port
on graphics card
DP – DP cable
B
Connect DP2 port on
monitor to any of DP port
on the same graphics card
3. Power up/ Boot up the computer system.
4. D u r i n g B I O S / P o s t m o d e , y o u m a y
5. Change resolution if necessary up to 7680
• Recommended list of cards:
Graphics card with DP ports
B
A
observed a stretch screen content.
x 4320 60Hz.
nVidia GeForce series : GTX1070/1080,
Quadro series : P5000/6000.
AMD Radeon series : RX480.
Ensure the graphics card has 2 or more DP outputs.
• Graphics card requirement:
With two DP ports that are compliant to DP1.4 support
HBR3, DisplayID 1.3 supporting Tile Display feature.
• AMD driver version:
revision later than 17.10 or later
http://support.amd.com/en-us/download
• nVidia driver version:
revision later than 381.xx or later
http://www.nvidia.com/Download/index.aspx?lang=en-us

Troubleshooting

1. BIOS/Post screen is not observed,
black screen during BIOS/Post,
long period of black screen when
monitor wake from sleep:
• To speed up monitor
initialization, disable monitor
Sleep by OSD (Menu>Energy
Settings>Monitor Sleep> Disable).
2. 8K4K resolution changed after
recovery from PC standby/
Hibernate/ Reboot :
• In certain cases, graphics card
may not detect the monitor
properly when the monitor goes
to sleep.
• Disable monitor Sleep by OSD
(Menu > Energy Settings >
Monitor Sleep > Disable).
• Reboot PC.
3. Cannot achieve or image unstable
at 8k4k resolution:
• Un-install the old graphics driver
(Device Manager -> Display Adaptor
-> uninstall) before installing the
new driver.
• Ensure your graphics card is
capable to support 8k4k.
• Use only the in-box DP cables for
connection to your PC.
Non-DP certified or low quality
DP cable may degrade signal
integrity/bandwidth, resulting in
reduced performance.
• Connect only DP1 on the monitor to
any DP port of the graphics card.
Power up the monitor and PC
system. After getting a stable
image(eg 8k4k resolution),
connect DP2 of monitor to another
DP port of the same graphics card.
Setting Up the Monitor | 21