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Common symptoms Possible solutions
Image retention from a
static image left on the
monitor for a long period
of time
Video ghosting or
overshooting
Product-specific problems
Specific symptoms Possible solutions
Screen image is too
small
Cannot adjust the
monitor with the
buttons on the back of
the panel
No input signal when
user controls are
pressed
The picture does not fill
the entire screen
∞ Set the screen to turn off after a few minutes of screen idle
time. These can be adjusted in Windows Power Options or
Mac Energy Saver setting.
∞ Alternatively, use a dynamically changing screensaver.
∞ Change the Response Time in the Display OSD to Fast or
Normal depending on your application and usage.
∞ Check the Aspect Ratio setting in the Display settings OSD.
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Turn off the monitor, unplug the power cord, plug it back, and
then turn On the monitor.
∞ Check if the OSD menu is locked. If yes, press and hold the
menu button for 10 seconds to unlock.
∞ Check the signal source. Ensure the computer is not in standby
or sleep mode by moving the mouse or pressing any key on the
keyboard.
∞ Check if the video cable is plugged in properly. Disconnect and
reconnect the video cable if necessary.
∞ Reset the computer or video player.
∞ Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
∞ Run the built-in diagnostics.
Troubleshooting
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