Dell UltraSharp UP2720Q User Manual
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Dell UltraSharp UP2720Q User Manual

Dell UltraSharp UP2720Q User Manual

27 4k premiercolor monitor
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Dell UltraSharp 27 4K PremierColor
Monitor—UP2720Q
User's Guide
Model: UP2720Q
Regulatory model: UP2720Qb

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Summary of Contents for Dell UltraSharp UP2720Q

  • Page 1 Dell UltraSharp 27 4K PremierColor Monitor—UP2720Q User’s Guide Model: UP2720Q Regulatory model: UP2720Qb...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2019 - 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.

  • Page 3: Table Of Contents

    Contents About Your Monitor......6 Package Contents ....... 6 Product Features .
  • Page 4 Setting Up the Monitor ..... 28 Attaching the Stand ......28 Attaching the Monitor Hood .
  • Page 5 Information........85 Contact Dell ........85 Video and USB Support over USB-C .

  • Page 6: About Your Monitor

    Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
  • Page 7 Stand Base Monitor Hood Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) Thunderbolt™ 3 (USB Type-C) Active Cable │ About Your Monitor...
  • Page 8 USB Type-C to Type-A Cable • Factory Calibration Report • Calibration and Validation Techsheet • Quick Setup Guide • Safety, Environmental, and Regulatory Information │ About Your Monitor...

  • Page 9: Product Features

    Product Features The Dell UP2720Q flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (27 in.) viewable area display (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions.

  • Page 10: Identifying Parts And Controls

    Identifying Parts and Controls Front View Front panel controls Label Description Function buttons (For more information, see Operating the Monitor) Power On/Off button (with LED indicator) │ About Your Monitor...

  • Page 11: Back View

    Stand release button Releases stand from monitor. Barcode, serial number, Refer to this label if you need to contact and Service Tag label Dell for technical support. Cable management hole Use to organize cables by placing them through the hole. │...

  • Page 12: Bottom View

    Bottom View Bottom view without monitor stand Label Description AC power Connect the power cable (shipped with your monitor). connector Security lock Secures monitor with security lock (security lock not slot included). HDMI port Connect your computer with HDMI cable. (1, 2) connector DisplayPort in...
  • Page 13 NOTE: Thunderbolt™ 3 is not supported on versions of Windows prior to Windows 10. Thunderbolt™ 3 Connect the Thunderbolt™ 3 Active cable that came Downstream with your monitor to the computer, mobile devices, a (USB Type-C) second monitor, or other Thunderbolt™ devices. This port port supports USB Power Delivery (up to 15 W, PD 5 V/3 A), Data, and DisplayPort video signal.

  • Page 14: Monitor Specifications

    Monitor Specifications Flat Panel Specifications Model UP2720Q Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Type Aspect ratio 16:9 Viewable image Diagonal 684.7 mm (27 in.) Horizontal, Active Area 596.74 mm (23.49 in.) Vertical, Active Area 335.66 mm (13.21 in.) Area 200301 mm (310.47 in.

  • Page 15: Resolution Specifications

    -5° to 21° Swivel -45° to 45° Pivot -90° to 90° NOTE: Do not mount inverse (180°) landscape orientation as it may damage the monitor. Dell Display Manager (DDM) Compatibility Security Security lock slot (cable lock sold separately) Resolution Specifications Model UP2720Q...

  • Page 16: Supported Video Modes

    Supported Video Modes Model UP2720Q Video display capabilities (HDMI playback) 480p, 576p, 720p, 1080i, 1080p, QHD, UHD (Interlacing mode is not supported under PBP mode) Preset Display Modes Display Mode Horizontal Vertical Pixel Sync Frequency Frequency Clock Polarity (kHz) (Hz) (MHz) (Horizontal /Vertical)

  • Page 17: Multi-Stream Transport (Mst) Modes

    * Requires a graphics card that supports DP. ** Requires a graphics card that supports HDMI 2.0. Multi-Stream Transport (MST) Modes MST Source Maximum number of external monitor can be supported Monitor 3840 x 2160 at 60 Hz 3840 x 2160 at 60 Hz NOTE: Use the cables that came with your monitor for Thunderbolt™...

  • Page 18: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.

  • Page 19: Physical Characteristics (Continued)

    Physical Characteristics (Continued) Stand dimensions Height (extended) 456.3 mm (17.96 in.) Height (compressed) 408.9 mm (16.10 in.) Width 260.0 mm (10.24 in.) Depth 212.0 mm (8.35 in.) Weight Weight with packaging 14.14 kg (31.17 lb) Weight with stand assembly and 9.71 kg (21.41 lb) cables Weight without stand assembly...

  • Page 20: Power Management Modes

    Environmental Characteristics (Continued) Altitude Operating 3,048 m (10,000 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation • 784.76 BTU/hour (maximum) • 150.13 BTU/hour (typical) Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use.
  • Page 21 NOTE: : Power consumption of On Mode measured with reference to Energy Star test method. TEC: Total energy consumption in kWh measured with reference to Energy Star test method. The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, the following message will be displayed: Activate the computer and the monitor to gain access to the OSD.

  • Page 22: Pin Assignments

    Pin Assignments DisplayPort Connector 20-pin Side of the Number Connected Signal Cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About Your Monitor...
  • Page 23 HDMI Connector 19-pin Side of the Number Connected Signal Cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 24: Plug And Play Capability

    Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic;...

  • Page 25: Usb Downstream Connector

    USB Downstream Connector Pin Number 9-pin Side of the Connector SSRX- SSRX+ SSTX- SSTX+ │ About Your Monitor...

  • Page 26: Thunderbolt™ 3 Connector

    Thunderbolt™ 3 Connector Pin Number Signal Name Pin Number Signal Name Cable Detection TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ USB Ports • 1 x Thunderbolt™ 3 downstream (USB Type-C compatible) - bottom •...

  • Page 27: Lcd Monitor Quality And Pixel Policy

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/...

  • Page 28: Setting Up The Monitor

    Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.
  • Page 29 5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 30 7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not hold or lift the monitor by the colorimeter tray when moving the monitor. 8. Remove the cover from the monitor. │...

  • Page 31: Attaching The Monitor Hood

    Attaching the Monitor Hood To install your monitor hood: 1. Take out the hood that came with the monitor. 2. Unfold the hood with the “U” channel strips on both flaps facing inwards. │ Setting Up the Monitor...

  • Page 32: Connecting Your Monitor

    3. Align the monitor side within the “U” channel strips. 4. Slide the hood all the way down. Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1.

  • Page 33: Connecting The Hdmi Cable

    Connecting the HDMI cable NOTE: The default out of factory setting in the UP2720Q is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change the settings from HDMI 2.0 to HDMI 1.4: •...

  • Page 34: Connecting The Displayport (Dp To Dp) Cable

    Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the UP2720Q is DP 1.4. Connecting the Thunderbolt™ 3 Active cable NOTE: Use the Thunderbolt™ 3 Active cable shipped with monitor only. • This port supports DisplayPort Alternate Mode DP1.4. •...

  • Page 35: Connecting The Monitor For Thunderbolt™ Multi-Stream Transport (Mst) Function

    Active cable. The USB-C DP cable is not included. If you are using a computer with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: www.dell.com/UP2720Q Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function NOTE: UP2720Q supports the Thunderbolt™...

  • Page 36: Connecting The Usb Type-C To Type-A Cable

    NOTE: If you are using a computer with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: http://www.dell.com. NOTE: For information on purchasing a Thunderbolt™ 3 Passive cable, go to: Purchasing a Thunderbolt™ 3 Passive Cable.

  • Page 37: Organizing Your Cables

    5. Turn On the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems. 6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only offers USB data transfer in this scenario.

  • Page 38: Removing The Monitor Stand

    Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: This is applicable for a monitor with a stand.

  • Page 39: Wall Mounting (Optional)

    Wall Mounting (Optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3.

  • Page 40: Operating The Monitor

    Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button Description Use this button to choose from a list of preset...
  • Page 41 Use this button start Color Calibration sequence. Shortcut key/ Calibrate Now Use this button to display the monitor’s current settings. Shortcut key/ Display Info Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu Menu System. Use this button to exit the OSD main menu.

  • Page 42: Front Panel Button

    Front Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button Description 1, 2 No Function These buttons have no functions. Use the Up button to adjust (increase ranges) items in the OSD menu.

  • Page 43: Using The On-Screen Display (Osd) Menu

    Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
  • Page 44 Icon Menu and Description Submenus Color Use Color to adjust the color setting mode. Color Space When you select Color Space, you can choose one of the following: DCI P3 D65 G2.4 L100, BT.709 D65 BT1886 L100, BT.2020 D65 BT1886 L100, sRGB D65 sRGB L250, Adobe RGB D65 G2.2 L250, Adobe RGB D50 G2.2 L250, Native, Custom 1, Custom 2, Custom 3, CAL 1, or CAL 2.
  • Page 45 Luminance Luminance adjusts the luminance of the backlight. Press the button to increase the luminance and press the button to decrease the luminance (min. 45 / max. 250). NOTE: Luminance is grayed out when Color Space is set to CAL 1 or CAL 2. Input Source Use the Input Source menu to select between the different video signals that may be connected to your...
  • Page 46 Thunderbolt Select the Thunderbolt input when you are using the Thunderbolt™ 3 connector. Press the button to select the Thunderbolt input source. Select the DP input when you are using the DisplayPort (DP) connector. Press the button to select the DP input source.
  • Page 47 Display Use Display to adjust images. Aspect Ratio Adjusts the image ratio to Auto Resize, 17:9, 16:9, or Pixel-for-Pixel. Digital Cinema Adjusts the Digital Cinema Masking to Entire DCI Masking Container, DCI 1.85:1, DCI 2.39:1, or DCI 2.35:1. Markers Adjusts the Markers to No Markers, 1.85:1, 2.39:1, 2.35:1, 2:1, 1:1, 16:9 Extraction, 16:9 Action Safe, 16:9 Title Safe, 4:3 Extraction, 4:3 Action Safe, 4:3 Title Safe, Center Crosshair, or Thirds.
  • Page 48 Sharpness This feature can make the image look sharper or softer. to adjust the sharpness from '0' to '100'. Response Time Allows you to set the Response Time to Normal or Fast. NOTE: The Response Time will automatically reset to panel default during calibration and validation to ensure color accuracy.
  • Page 49 This function brings up a window displaying image from another input source. Sub-Window Main Window Thunderbolt HDMI 1 HDMI 2 Thunderbolt HDMI 1 HDMI 2 │ Operating the Monitor...
  • Page 50 PBP Mode Adjusts the PBP (Picture by Picture) mode to AA, AB, or Off. Press the button to enable PBP mode. │ Operating the Monitor...
  • Page 51 PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. PBP Input Select to toggle between the input sources in PBP Source Toggle mode.
  • Page 52 Sharpness Adjust the sharpness level of the picture in PBP Mode. (Sub) Press the button to increase the sharpness and press the button to decrease the sharpness. Audio Allows you to set the audio source from the main window or the sub-window. Video Data Adjusts the Video Data Range to Auto, Full, or Range...
  • Page 53 Calibration Allows you to set the calibration speed to Express or Speed Comprehensive. NOTE: When Express is selected, the calibration time is approximately 4 minutes. When Comprehensive is selected, the calibration time is approximately 10 minutes. Calibration Set the warm up time to 20 mins or 30 mins. Warm Up Time Based Allows you to set the Based Colorimeter Profile to...
  • Page 54 Validation Perform validation on color calibration with the built-in colorimeter. Validate Now Allows you to start color validation. Validation Allows you to set the validation target to DCI P3 D65 Target G2.4 L100, BT.709 D65 BT1886 L100, BT.2020 D65 BT1886 L100, sRGB D65 sRGB L250, Adobe RGB D65 G2.2 L250, Adobe RGB D50 G2.2 L250, CAL 1, or CAL 2.
  • Page 55 Scheduler Set schedule for auto calibration or validation. Allows you to set Scheduler to Off, Calibration, Validation, or Calibration + Validation. Schedule Allows you to set the Schedule Sessions to Every Sessions 200 Hours or at user preferred interval (Quarterly, Monthly, Weekly, or Daily).
  • Page 56 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese).
  • Page 57 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side- by-side setup. • Menu Buttons: All menu/function buttons (except the Power button) are locked and not accessible by the user.
  • Page 58 Personalize Shortcut Key 1 Allows you to choose a feature from Color Space, Luminance, Input Source, Aspect Ratio, Digital Shortcut Key 2 Cinema Masking, Markers, PBP Mode, PBP Input Shortcut Key 3 Source Toggle, Video Swap, Calibrate Now, Show Shortcut Key 4 Last Calibration Results, Validation, Show Last Validation Results, or Display Info and set it as a shortcut key.
  • Page 59 Auto-Sleep Allows you to let the monitor turn off completely or Mode only turn off the panel when your computer goes into sleep mode. When Put the display to sleep is selected, the monitor goes to sleep as the system sleeps;...
  • Page 60 DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.

  • Page 61: Osd Warning Messages

    Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor. Reset Others Reset all settings under the Others menu to the factory preset values. Factory Reset Reset all settings to the factory preset values. NOTE: The following settings will not reset after Factory Reset: Calibration and validation data, language, and date and time.
  • Page 62 You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Power Save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
  • Page 63 If either Thunderbolt, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal. When the monitor is under DP/HDMI input and a Thunderbolt™ 3 Active cable is connected to a notebook that supports DP Alternate Mode, if USB-C Charging enabled, the following message appears:...

  • Page 64: Setting The Maximum Resolution

    If it does not support 4K@60 Hz, depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. │...

  • Page 65: Performing Color Calibration

    If you are using a non-Dell computer (portable or desktop): • Go to the support site for your computer and download the latest graphic drivers. • Go to your graphics card website and download the latest graphic drivers. Performing Color Calibration Perform Calibration with the built-in colorimeter to calibrate the color of your monitor.

  • Page 66: Using The Shortcut Key With Video Signal

    3. Calibration will start automatically. Using the Shortcut Key with video signal 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button. 3. The following message appears, select Yes to continue the process. │ Operating the Monitor...

  • Page 67: Using The Shortcut Key Without Video Signal

    4. Calibration will start automatically. Using the Shortcut Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button.

  • Page 68: Stopping The Calibration Process

    3. Calibration will start automatically. NOTE: Calibration at Portrait Mode is not recommended. NOTE: For detailed functionality, see Calibration. Stopping the Calibration Process You can stop the calibration process at any time. 1. During calibration process, press any of the Function buttons, the following message appears.

  • Page 69: Performing Color Validation

    Performing Color Validation Perform Validation on color calibration with the built-in colorimeter. Using the OSD menu 1. Using the OSD menu, set the validation criteria based on your preference. Then select Validate Now to start the validation process. 2. The following message appears, select Yes to continue the process. │...

  • Page 70: Using The Shortcut Key Without Video Signal

    3. Validation will start automatically. Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button.

  • Page 71: Stopping The Validation Process

    3. The following message appears, select Yes to continue the process. NOTE: Validation at Portrait Mode is not recommended. NOTE: For detailed functionality, see Validation. Stopping the Validation Process You can stop the validation process at any time. 1. During validation process, press any of the Function buttons, the following message appears.

  • Page 72: Using The Tilt, Swivel, And Vertical Extension

    Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

  • Page 73: Vertical Extension

    Vertical Extension NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
  • Page 74 Rotate clockwise Rotate counterclockwise │ Operating the Monitor...

  • Page 75: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 76: Built-In Diagnostics

    Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

  • Page 77: Always On Usb Type-C (Thunderbolt™) Charging

    You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User’s Guide:...

  • Page 78: Common Problems

    • Check environmental factors. movement • Relocate the monitor and test in another room. • Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables.
  • Page 79 • Cycle power On-Off. has spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. Stuck-on Pixels LCD screen •...
  • Page 80 Intermittent Monitor • Ensure that the video cable connecting the Problems malfunctions monitor to the computer is connected on & off properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

  • Page 81: Product Specific Problems

    Product Specific Problems Specific What You Possible Solutions Symptoms Experience Screen image Image is • Check the Aspect Ratio setting in the is too small centered on Display menu OSD. screen, but • Reset the monitor to factory settings. does not fill entire viewing area Cannot adjust...
  • Page 82 No video in When • Unplug/plug HDMI cable from docking device PBP mode at connected to output. HDMI port some docking when playing device at movie content HDMI port, there is no video at PBP mode after the monitor is turned Off and then turned On...

  • Page 83: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) Specific Problems Specific What You Possible Solutions Symptoms Experience USB interface • Unplug/plug Thunderbolt™ 3 Active cable. is not working peripherals • Check that your monitor is turned On. are not • Reconnect the Thunderbolt™ 3 Active cable working to your computer.
  • Page 84 No video when No picture is • Unplug/plug USB-C cable. using USB-C showing • The monitor ships with a Thunderbolt™ 3 DP Alt-Mode Active cable. This cable does not work with a connection USB-C DP Alt-Mode source. If you are using a after DC On/ computer with USB-C DP Alt-Mode Off, wake up...

  • Page 85: Appendix

    For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.

  • Page 86: Video And Usb Support Over Usb-C

    Video and USB Support over USB-C Video resolution and USB support when connecting to monitor via USB-C. Video TBT3 USB-C device Upstream device device connected Cable used connected connected Connection to USB-A (Host to TBT3 to TBT3 on host (Direct (Daisy- down- computer to...

  • Page 87: Purchasing A Thunderbolt™ 3 Passive Cable

    Purchasing a Thunderbolt™ 3 Passive Cable Region Link https://www.dell.com/en-us/shop/accessories/apd/a9905599 Dell https://www.dell.com/en-us/shop/accessories/apd/a9905597 Website https://www.dell.com/en-us/shop/accessories/apd/a9269731 https://www.belkin.com/us/p/P-F2CD081/ https://www.delock.com/produkte/G_84846/merkmale.html/ https://www.hama.cz/hama-kabel-thunderbolt-3-usb-c-typ-c- EMEA vidlice--vidlice-20-gb-s-100-w-1-m/ https://www.lindy-international.com/Thunderbolt-3-Cable- 2m.htm?websale8=ld0101.ld020102&pi=41557 https://www.lindy.com.tw/ecommerce/cable-adapter/ Asia thunderbolt3/41557.html NOTE: The links are for your reference only, and are subject to change without notice. │ Appendix...

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