Ricoh pro c901 Troubleshooting Manual page 22

1. When the Machine Does Not Operate As Wanted
Problem
"Self checking..." appears.
1
The user code entry screen is
displayed.
The Authentication screen
appears.
"Authentication has failed."
appears.
"Authentication has failed."
appears.
"You do not have the
privileges to use this function."
continues to be displayed
even though you have
entered a valid user name.
An error message remains,
even if misfed paper is
removed.
Original images are printed
on the reverse side of the
paper.
20
Causes
The machine is performing
image adjustment
operations.
Users are restricted by User
Code Authentication.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
The logged in user name does
not have permission for the
selected function.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
You may have loaded the
paper incorrectly.
Solutions
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
Enter the user code (up to eight digits),
and then press [OK].
Enter your login user name and login
password. For details, see "When the
Authentication Screen is Displayed",
About This Machine.
Inquire the user administrator for the
correct login user name and login
password.
Contact the administrator.
Contact the administrator about the
permission for the required function.
Remove misfed paper, and then open
and close the cover. For details, see
p.85 "Removing Jammed Paper".
Load paper correctly. Load paper into
the paper tray with the print side down.
Load paper into the LCT, Wide LCT, or
multi bypass tray with the print side up.