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Troubleshooting
Before you assume that the product is
malfunctioning, check the "トラブル診断
(Trouble check)" on the "故障紛失サポート
(Repair and Delivery Service)" app in
addition to the following.
On the home screen, tap [
Support] → [故障紛失サポート (Repair and
Delivery Service)] → [トラブル診断
(Trouble check)]
Symptom
The power
won't turn on.
My battery
will not
charge.
Battery usage
time is short.
Where to check
• Is the internal
battery charged?
• Did you hold down
for at least
2 seconds?
• Is the specified
charging equipment
(sold separately)
correctly connected
to the product?
• Are you charging
the battery enough?
• Is the product often
used at places
where [
service area) is
displayed?
• Is the internal
battery at the end of
its life?
] → [au
] (out of
Ref.
page
P.92
P.94
P.92
P.49
P.92
133
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