HTC U11 User Manual
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HTC U11 User Manual

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User Guide

[UG template version 17a]
[Sprint_HTC_U11_ug_en_06022017]

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  • Page 1: User Guide

    User Guide [UG template version 17a] [Sprint_HTC_U11_ug_en_06022017]...

  • Page 2: Table Of Contents

    Water and Dust Resistant ......................26 Care and Maintenance Tips ....................27 Cleaning and Drying ......................27 Basic Operations ..........................29 Basics ............................29 HTC Sense Home and Applications (Apps) List ..............29 Onscreen Navigation Keys ....................30 Phone Settings Menu......................30...
  • Page 3 Using Quick Settings......................31 Capture Your Phone's Screen .................... 32 Portrait and Landscape Screen Orientation ............... 32 Applications ..........................33 Apps List ..........................33 Launch an App ........................35 App Shortcuts ........................36 Work with Two Apps at the Same Time ................36 Switch Between Recently Opened Apps ................
  • Page 4 Notification Panel ........................ 66 Front Indicator Light (LED) ......................67 Change LED Notification Settings ..................68 HTC BlinkFeed - Your Dynamic Home Screen ..............68 Customize the Home Screen ...................... 72 Set the Home Wallpaper ..................... 72 Organize Your Widget Panels .................... 73 Work with Widgets and Shortcuts ..................
  • Page 5 Wake Up to the Lock Screen ....................85 Wake Up and Unlock ......................85 Wake to the Home Widget Panel ..................86 Wake to HTC BlinkFeed ..................... 86 Launch the Camera ......................87 Motion Launch Troubleshooting ..................87 Making Connections ............................ 89 Phone Calls and Voicemail .........................
  • Page 6 Wi-Fi Calling ........................99 Conference Calling ......................99 Caller ID Blocking ......................100 Call Waiting ........................100 Call Forwarding ......................... 100 Internet Calls ........................101 Ringtone Settings ........................102 Call Settings ..........................102 Call Features ........................103 Voicemail Settings ......................103 Hearing Aids ........................
  • Page 7 Messages Options ......................122 Gmail ............................123 Create and Send Gmail ....................123 Open Gmail Messages ..................... 124 Manage Gmail Messages ....................125 Use Gmail Labels ......................126 Mute Gmail Threads ......................126 Archive Gmail Threads ..................... 126 Delete Gmail Threads ....................... 127 Search Gmail Messages ....................
  • Page 8 Turn NFC On ........................148 Beam Content ........................148 HTC Connect ..........................148 Share Media Using HTC Connect ..................149 Stream Music to Speakers Powered by Qualcomm AllPlay Media Platform ....150 Stream Music to AirPlay Speakers or Apple TV ............... 150 Stream Music to Blackfire Compliant Speakers ...............
  • Page 9 Set the Video Resolution ....................159 Turn on High Resolution Audio ..................159 ® Take a Photo While Recording a Video—VideoPic ............160 Record Video Using Acoustic Focus ..................160 Camera Features ........................161 Selfies ..........................161 Take Continuous Camera Shots ..................163 Use HDR Boost .........................
  • Page 10 Create Playlists in Google Play Music ................193 YouTube ............................ 194 My Sprint ........................... 195 HTC BoomSound for Speakers ....................195 Tune Your HTC USonic Earphones ..................196 Turn Active Noise Cancellation On or Off ................. 196 Settings ..............................197 Connections Settings ........................198 Basic Settings ...........................
  • Page 11 Launch Camera Using the Power Button ................. 205 Motion Launch Gestures ....................205 HTC BoomSound for Built-in Speakers ..................205 HTC USonic with Active Noise Cancellation ................206 Sound & Notification Settings ....................206 Sound Profile and Vibrate ....................206 Volumes ..........................
  • Page 12 Use Power Saver Mode ....................216 Use Extreme Power Saving Mode ..................217 Check Battery Usage ......................217 Check Battery History ....................... 217 Display the Battery Percentage ..................217 Battery Saving Tips ......................218 Memory Settings ........................219 Personal Settings ..........................220 Personalize Settings .........................
  • Page 13 Navigate Your Phone with TalkBack ..................232 Google Settings ........................235 Language & Keyboard Settings ....................235 Change the Phone Language ................... 235 Keyboard and Input Methods - Virtual Keyboard .............. 235 Keyboard and Input Methods - Google Voice Typing ............235 Speech Settings ........................

  • Page 14: Getting Started

    Getting Started The following set of topics will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.

  • Page 15: Important Information

    Important Information The following topics provide important information that should be read prior to using your HTC U11. Radio Frequency Exposure Operating Instructions This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt-clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the...

  • Page 16: Introduction

    The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new HTC phone. The following topics explain how best to use this guide to get the most out of your phone.

  • Page 17: Get Support From My Sprint

    You'll enjoy use of your HTC U11 with these features. Edge Sense HTC U11 comes with a pressure-sensitive squeeze area on its frame. By squeezing the sides of HTC U11, quickly access your favorite app or shortcut even while your phone is in sleep mode. Introduction...
  • Page 18 Capture great photos and videos using HTC U11. UltraSpeed Autofocus HTC U11 lets you enjoy faster focus speeds using a full sensor autofocus similar to DSLRs. Using the Camera app, you can easily take photos in low light situations, capture images of moving subjects, and record clear videos.
  • Page 19 HTC USonic with Active Noise Cancellation Experience music tuned to your ears. When you plug in the HTC USonic earphones to HTC U11, they will scan your ears and determine the audio output level that best suits you. The earphones also incorporate Active Noise Cancellation which reduces background noise so you hear music and videos clearly.
  • Page 20 For details, see HTC Sense Companion. Fingerprint sensor You can use the fingerprint scanner on HTC U11 to quickly wake up and unlock your phone with your fingerprint. For details, see Fingerprint Scanner. Truly personal Designed with you in mind, HTC U11 is filled with innovations that help it to adapt to your life.

  • Page 21: What's New In Android Nougat

    Use the Boost+ app to help you optimize your phone's performance by allocating resources, removing junk files, stopping irregular app activities, and uninstalling the apps you don't use. You can also set this app to help extend battery life while you're playing your favorite game on HTC U11. For details, see Boost+.
  • Page 22 Enhanced Notifications See incoming information on a notification without having to open an app. If you received a new message, you can send a reply directly from the notification. See Notification Panel. Improved Settings ● Limit how much mobile data your phone uses. When you turn Data Saver on, apps in the background won't be able to use the data connection unless you've set these apps to access mobile data.

  • Page 23: Set Up Your Phone

    Set Up Your Phone The following topics give you all the information you need to set up your phone and wireless service the first time. Parts and Functions These topics illustrate your phone’s primary parts and key functions. Note: Your phone’s screens and apps layouts are subject to change. This user guide uses sample images only.
  • Page 24 Note: If you want to use a case or screen protector, don’t cover and block the proximity sensor and Edge Sense area. Purchase a case or screen protector designed for HTC U. Displays all the information needed to operate your phone, such as the Touchscreen call status, the Contacts list, and the date and time.

  • Page 25: Charge The Battery

    USB connection on your computer. Important: Use only the adapter and the USB Type-C cable that came with HTC U Ultra to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.

  • Page 26: Sim Card

    ● The battery is built-in and non-removable. Do not attempt to remove the battery. ● As a safety precaution, the battery may stop charging to avoid overheating. ● Avoid charging the battery in hot environments. ● When you’re using the Web browser and charging the battery, your phone may become warmer. This is normal.

  • Page 27: Nano Sim Card

    For details, contact Customer Service. Nano SIM Card HTC U11 uses a nano SIM card. The nano SIM card is preinstalled in your HTC U11. If you need to remove or replace the card, refer to the following instructions.

  • Page 28: Insert Sim Card

    Insert SIM Card The nano SIM card is preinstalled in your HTC U11. If you need to remove or replace the card, refer to the following instructions. 1. Hold the phone face up.
  • Page 29 Note: If you purchased an optional microSD card, place the microsSD card to the SD holder of the tray. For details, see Insert SD Card. 5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. Hold the tray with the outer card holder between your fingers, and then steadily slide the tray all the way into the slot.

  • Page 30: Sd Card

    6. Make sure the tray is fully inserted and doesn't protrude from the slot. SD Card Use a SD card (optional and sold separately) to store your photos, videos, and music. When you need to free up phone storage space, you can also move certain apps to the storage card, if the apps support this feature.
  • Page 31 2. Insert the tip of the tray eject tool (included in the box) into the tray eject hole. 3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out. 4. Place your microSD card—gold contacts facing down and narrow side facing in—into the microSD holder of the tray.

  • Page 32: Unmount And Remove The Sd Card

    6. Make sure the tray is fully inserted and doesn't protrude from the slot. 7. Turn on the phone.  If it's the first time you inserted the SD card, you'll be prompted to set it up. Unmount and Remove the SD Card Follow these instructions to unmount and remove an SD card.

  • Page 33: Format Sd Card

    If your SD card appears under Internal storage, tap the card name, and then tap > Eject. Important: If the SD card is used as internal storage and there are apps that were moved to the card, you will not be able to open these apps after unmounting the card. 4.

  • Page 34: Turn Your Phone On And Off

     If your SD card appears under Internal storage, tap the SD card name, and then tap > Format as portable > Format. After format is completed, tap Done. Turn Your Phone On and Off The instructions below explain how to turn your phone on and off. Turn Your Phone On ■...

  • Page 35: Sleep Mode

    12 to 15 seconds to restart the phone. Sleep Mode Sleep mode saves battery power by putting HTC U11 into a low power state while the display is off. It also stops accidental button presses when HTC U11 is in your bag.

  • Page 36: Use The Touchscreen

    ■ Use Motion Launch™ to wake up and unlock your phone directly to an app or screen. For details, Motion Launch. Use the Touchscreen Your phone’s touchscreen lets you control actions through a variety of touch gestures. Important: When the TalkBack option in the Accessibility settings is turned on and the Explore by touch setting is selected, the regular touch gestures are replaced by the TalkBack gestures.

  • Page 37: Activate Your Phone

    Complete the Setup Screens When you switch on the HTC U11 for the first time, or after you've done a factory reset, you'll need to set it up. The setup screens help you set up certain features and preferences on your phone.
  • Page 38 1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two fingers on the first screen until you hear a message and then a beep. Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off. 2.

  • Page 39: Water And Dust Resistant

    Water and Dust Resistant HTC U11 is water and dust resistant and has an IP57 rating as defined in the International Standard IEC 60529. With the nano SIM/microSD slot cover closed tightly, this phone is water resistant if it is briefly submerged by accident in fresh water less than 1 meter (3.28 feet) deep and no longer than 30 minutes...

  • Page 40: Care And Maintenance Tips

    When the phone is wet, make sure to dry it thoroughly. To avoid damaging HTC U11, don't charge the phone when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.
  • Page 41 Rinsing ● Before rinsing, make sure the nano SIM and microSD slot covers are closed tightly. See Card SD Card for details. ● Rinse the phone using fresh water. Rinse by hand only. Don't use a brush or sponge. ● While rinsing, do not press on the card slot covers to avoid having gaps around the covers which may allow water to seep through the gaps.

  • Page 42: Basic Operations

     Swipe right and you'll find HTC BlinkFeed. You can customize HTC BlinkFeed to show posts from your social networks, headlines from your favorite news media, and more. For details, HTC BlinkFeed - Your Dynamic Home Screen.

  • Page 43: Onscreen Navigation Keys

    Tip: While you’re in another screen or app, tap to return to the last Home screen you visited. Onscreen Navigation Keys Your phone has onscreen navigation keys at the bottom of the screen which rotate when you change the orientation. The onscreen navigation keys do not show up when the screen is off, when you’re on the Camera viewfinder screen, or when you chose to hide it.

  • Page 44: Using Quick Settings

    For more information, see Basic Settings. Using Quick Settings In the Quick Settings panel, easily turn settings such as Wi-Fi and Bluetooth on or off. 1. Swipe down from the top of the screen to open the notification panel.  Right below the Settings button, you'll see the first six Quick Settings tiles. 2.

  • Page 45: Capture Your Phone's Screen

     Touch and hold a tile, and then drag it down under the Drag to add tiles section to hide it from the Quick Settings panel.  Under the Drag to add tiles section, drag a tile up to show it in the Quick Settings panel. 3.

  • Page 46: Applications

    Applications The following topics describe how to access the applications (apps) list and launch apps on your phone. Apps List The Apps screen includes any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone. Function/Service Get maps and directions, roadside assistance, and AAA member discounts nearby.
  • Page 47 Find useful content on how to use your phone, view troubleshooting Help information, and more. See Help. View your phone’s online user guide. HTC Mobile Guide Sign up to HTC Sense Companion and manage your information HTC Sense preferences. See Set Up HTC Sense Companion. Companion Edit and share your favorite photos with this photo-sharing app.

  • Page 48: Launch An App

    Search, buy, and install apps to your phone. See Google Play Store. Play Store Track your activities, sleep, and workouts by connecting your fitness device to Record your phone. Change your phone settings. See Basic Settings. Settings Create, edit, and collaborate on spreadsheets from your phone. Sheets Create, edit, and collaborate on presentations from your phone.

  • Page 49: App Shortcuts

    Open an App or Folder from the Lock Screen ■ On the lock screen, drag an app or folder icon up to unlock the screen and directly go to the app or folder. If you’ve set up a screen lock, you’ll be asked to provide your credentials first before your phone opens the app or folder.

  • Page 50: Switch Between Recently Opened Apps

     A screen divider will appear onscreen. 2. If the app you want to use is in the recent apps list, tap it to make it the second active app. – or – , and then open the app you want to use as the second active app. ■...
  • Page 51 2. Tap and then choose how to arrange apps, such as alphabetically. 3. Select Custom if you want to rearrange or group apps into folders. Move Apps and Folders 1. Tap > 2. Tap > Custom. 3. Tap > Rearrange apps. 4.

  • Page 52: Control App Permissions

    6. When you’re done, tap Hide or Show Apps on the Apps Screen 1. Tap > 2. Tap > Show/Hide apps. 3. Select the apps you want to hide, or clear their check boxes to unhide them. 4. Tap Done. Control App Permissions When you open apps the first time, you'll be prompted to grant them permissions to access certain data or features, such as contacts or the microphone.

  • Page 53: Phone Number

    1. Tap > > Settings. 2. Tap Apps. 3. Tap Configure apps > Opening links. 4. Tap the app you want to configure, and then tap Open supported links. 5. Select Open in this app to always open the app without being prompted when you tap a link. ...

  • Page 54: Airplane Mode

    Tip: You can also restore the phone sound using Quick Settings. See Using Quick Settings for details. Airplane Mode When you enable Airplane (flight) mode, all wireless radios on your phone are turned off, including the call function, data services, Bluetooth, and Wi-Fi. You can still use many of your phone’s features, such as Camera when you are on an airplane or in any other area where making or receiving calls or data is prohibited.

  • Page 55: Enter Text By Typing

    3. After you have selected the text you want to copy, tap Copy or . The selected text is then copied to the clipboard. 4. In a text entry field (for example while composing an email), touch and hold at the point where you want to paste the text.

  • Page 56: Enter Text With Word Prediction

    ● to show number and symbol keys. Tap to return to the main keyboard. ● to choose from a wide selection of emojis. ● to check out more features, options, and settings. You can resize the keyboard space, change the layout and design, download dictionaries, and more. ●...

  • Page 57: Adjust The Keyboard Settings

    > Settings. 2. Tap Language & keyboard. 3. Tap Virtual keyboard > TouchPal - HTC Sense Version > Smart input. 4. Select the options to enable. Change the Keyboard Language If multiple keyboard languages are available on your phone, you can choose which languages to enable in the onscreen keyboard.

  • Page 58: Typing Faster And More Accurate

    Settings. 2. Tap Language & keyboard. 3. Tap Virtual keyboard > TouchPal - HTC Sense Version > Smart input. 4. Select Contextual prediction.  This option enables next word prediction and will also allow the keyboard to learn from the usual word patterns you type for better word suggestions.
  • Page 59 2. Tap , and then tap Resize. 3. Drag any of the border arrows to resize your keyboard. 4. To move the keyboard up, drag the center button up. Show Numeric Keys on the Top Row of the Keyboard 1. Open the app you need, and then tap a text field to show the keyboard. 2.

  • Page 60: Google Account

    3. Tap General settings and select Number Row. Google Account You will need a Google Account to access several phone features such as Gmail, Google Maps, and the Google Play applications. Before you are able to access Google applications, you must enter your account information.
  • Page 61 3. Tap Google, and then tap More options > Create a new account. 4. Follow the prompts to set up your account. Tap Next to proceed between steps, which may include:  Enter your First name and Last name.  Enter a desired Username.

  • Page 62: Sign In To Your Google Account

    Sign In to Your Google Account If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account. 1. Tap > > Settings > Accounts & sync. 2.

  • Page 63: Google Play Store

    Google Play Store Google Play is the place to go to find new apps for your phone. Choose from a wide variety of free and paid apps ranging from productivity apps, entertainment, to games. Note: To purchase apps and other content on Google Play, you can use the payment methods from your Google account.

  • Page 64: Request A Refund For A Paid App

    Request a Refund for a Paid App If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your credit card is not charged and the app is uninstalled from your phone. If you change your mind, you can install the app again, but you can’t request a refund a second time.

  • Page 65: Uninstall An App

    Google Play. Edge Sense Edge Sense provides an intuitive way to interact with HTC U11 by simply squeezing its lower sides. Customize Edge Sense to quickly access your favorite app or shortcut, such as launching the Camera app, typing with your voice, capturing screenshots, and more.

  • Page 66: Turning Edge Sense On Or Off

    Take Camera Shots Using Edge Sense Instantly launch the camera and begin taking shots. 1. Squeeze the lower sides of HTC U11 to open the Camera app. 2. Squeeze again to take a photo. Note: Squeezing your phone will open the Camera app in the last capture mode you were using. When you squeeze again, the camera takes a photo, video, or selfie, depending on the capture mode.

  • Page 67: Enable Advanced Mode

    Note: If you want your phone to detect your squeeze only when the display is on, clear the Enable gesture when screen is off option. 4. Tap to save your setting. Tip: You can also assign one more action for Edge Sense. For details, see Enable Advanced Mode.

  • Page 68: Adjust The Squeeze Force Level

    Set Up HTC Sense Companion When setting up HTC Sense Companion for the first time, sign in to your HTC Account so that HTC Sense Companion can link to all HTC apps and services. This allows you to get better recommendations and information tailored to your needs.

  • Page 69: View The Detail Cards

    View the Detail Cards After you've set up HTC Sense Companion, it needs some time to learn from your daily phone usage and activities before it can provide suggestions and information. When it starts to display them as detail cards, here are ways you can view the cards.

  • Page 70: Fingerprint Scanner

    Fingerprint Scanner You can quickly wake up and unlock the phone using your fingerprint. You can add up to 5 fingerprints. When setting up and using the fingerprint scanner, follow these tips: ● Make sure your finger and the fingerprint scanner are dry and clean. ●...

  • Page 71: Add, Remove, Or Edit Fingerprints

    6. After you’ve successfully recorded your fingerprint, tap Done. Otherwise, tap Add another fingerprint to register another one.  You can now use your fingerprint to wake up and unlock your phone. Important: You’ll need to input your backup lock screen pattern, PIN, or password if the scanner doesn’t identify your fingerprint after five attempts.

  • Page 72: Lock And Unlock Your Screen

    Some app updates are available from HTC or Sprint, and you'll receive notifications on your phone when there are new updates. Or you can install app updates from Google Play. Some HTC apps that are not preloaded in certain phones can also be downloaded from Google Play.

  • Page 73: Before Updating Your Phone

    Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.

  • Page 74: Update Your Phone Software

    > > Settings > System updates. 2. Tap HTC software update > Check now. Note: If you want to conserve data usage, you can select the Update over Wi-Fi only option before you tap Check now. 3. Follow onscreen instructions to download and install any available updates.

  • Page 75: Update Your Prl

    Update Your PRL This option allows you to automatically download and update the PRL (preferred roaming list). 1. Tap > > Settings > System updates. 2. Tap Update PRL and follow onscreen instructions.  The phone will download and install the PRL update and you will see a confirmation when complete.

  • Page 76: Your Phone's Home Screen

    Your Phone's Home Screen The following topics describe how to use and customize your phone’s home screen, understand the status bar, and use the notification panel. Home Screen Basics The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more.

  • Page 77: Status Bar And Notification Panel

    The status area of the status bar (on the right) displays phone and service Status Area status information such as signal strength, battery status, Wi-Fi and data connectivity, ringer status, and time. The status bar displays icons to notify you of your phone’s status (on the right Status Bar side) and notifications (on the left side).
  • Page 78 Screen captured General notification (for example, sync error) More notifications available (tap to view) Missed call Call in progress Downloading Uploading USB connection Main Status Icons Icon Status Bluetooth active Headset connected Location service (GPS) is on Location service (GPS) is off Wi-Fi active Vibrate Speakerphone active...

  • Page 79: Notification Panel

    Airplane mode Data synchronizing – connected to HTC Sync Alarm set Battery (charging) Battery (full charge) Notification Panel When you see notification icons, open the notification panel to check out details of the notifications that you’ve received. You can also quickly access settings from the notification panel.

  • Page 80: Front Indicator Light (Led)

     Some notifications allow you to take immediate action. For example, tap Reply to reply directly to a received text message or tap Call back to return a missed call. Tap on a notification to show all actions that you can immediately take without opening the related app. ...

  • Page 81: Change Led Notification Settings

    HTC BlinkFeed - Your Dynamic Home Screen Get the latest news about your interests or status updates from your right on HTC BlinkFeed. Set up which social networks, news sources, and more will appear. To go to HTC BlinkFeed, swipe right from the Home screen.
  • Page 82 To turn off HTC BlinkFeed, swipe to the thumbnail and then tap Remove. Get Restaurant Recommendations If you’re having a hard time thinking where to eat, get recommendations for nearby restaurants in HTC BlinkFeed. Before you get restaurant recommendations, make sure you’ve added personalized content to HTC BlinkFeed.

  • Page 83: Select Feeds

    Notifications on the Lock Screen From time to time, you’ll see HTC BlinkFeed notifications, such as a suggestion for a nearby restaurant or a recommended article. 1. Double-tap the notification to see the full notification. For restaurant recommendations, tap the notification text.

  • Page 84: Customize The Highlights Feed

    , and then select the apps and social networks you like. Search and Add Topics of Interest You can search for and select topics of interest to display them on HTC BlinkFeed. 1. Tap or swipe right to go to HTC BlinkFeed.

  • Page 85: Customize The Home Screen

    4. Compose your status update and post it on your social network. Remove Content From HTC BlinkFeed Whether it’s a tile or an entire feed, you can remove content you don’t want to see on HTC BlinkFeed. ● To remove a tile, touch and hold the tile you want to remove, and then tap Remove.

  • Page 86: Organize Your Widget Panels

    2. Tap Wallpaper. 3. Choose from where you want to select a wallpaper.  To use a wallpaper stored on your phone, tap HTC wallpapers or Live wallpapers.  Tap Themes store to use a wallpaper from the Theme app. See Themes for details.

  • Page 87: Work With Widgets And Shortcuts

    You won’t be able to add a new widget panel if you’ve already reached the maximum limit. ● If it’s not removed, HTC BlinkFeed always appears as the first panel. A widget panel cannot be inserted before HTC BlinkFeed. 1. Touch and hold an empty space on a widget panel.

  • Page 88: Customize The Launch Bar

    Customize the Launch Bar The launch bar gives you one-tap access to commonly used apps and other shortcuts. You can replace the apps on the launch bar with other apps that you often use. Notes: ● You can only customize the launch bar while in Classic layout. ●...
  • Page 89 2. In the pop-up menu, tap Add apps and widgets. 3. Tap > Widgets. 4. Scroll through the widgets or tap to search for specific widgets. 5. Touch and hold a widget, and then drag it to a widget panel you want to add it to. Change the Widget Settings You can modify basic settings of some widgets.

  • Page 90: Customize The Lock Screen

    3. Tap > Apps or Shortcuts. 4. Scroll through the apps or shortcuts, or tap to search for one. 5. Touch and hold an app or shortcut icon, and then drag it to a widget panel where you want to add Note: To add an app from the Apps screen, touch and hold an app and drag it to a widget panel.
  • Page 91 Choose to set a screen lock pattern, numeric PIN, or other means of securing your phone. You’ll be asked to unlock the screen every time HTC U11 is turned on or when it’s idle for a certain period of time.

  • Page 92: Htc Themes

    You need to log in with your preferred account to download themes, icons, fonts, and more from the Themes store. Note: Themes is a part of the HTC Sense Home app. To get the latest features of Themes, make sure you've downloaded the newest version of HTC Sense Home Download Themes and Individual Elements Find and download themes and elements that make it easy for you to personalize your phone.

  • Page 93: Find Your Themes

    3. Tap > Change wallpaper to set the main wallpaper for your theme. 4. Select an image from your phone, or take a photo with Camera. 5. Move or enlarge the crop box to the area of the image you want to include. 6.

  • Page 94: Delete A Theme

     Tap an item in the theme element list to apply the change directly.  Tap Download to get the content if necessary, and then tap Apply to apply the change to your current theme. 7. Tap until you see the Edit current theme screen. Continue making changes until you’re satisfied with the result.
  • Page 95 Select a Home Screen Layout 1. Touch and hold an empty space on your Home screen. 2. Tap Theme. 3. Tap > Classic layout themes or Freestyle layout themes. Use Stickers as App Icons Replace the usual app icons with stickers to blend with your home wallpaper design. You can link individual stickers to different apps.

  • Page 96: Set Multiple Wallpapers

    7. To show or hide the name of the app it's linked to, touch and hold the sticker on the widget panel, and then drag it to Show label or Hide label. Tip: You can choose to show or hide labels for all stickers on the Home screen. Touch and hold an empty space on a widget panel, and then tap Show/hide label.

  • Page 97: Motion Launch

    Motion Launch Motion Launch is a combination of a motion gesture followed by a finger gesture. Using a combination of simple gestures, you can wake up to your Home screen, HTC BlinkFeed, and more. Turn Motion Launch On or Off Motion Launch is on by default.

  • Page 98: Wake Up To The Lock Screen

    Make sure you’re not touching the screen when the phone vibrates. Wake Up and Unlock Go from sleep mode and unlock HTC U11 to the last screen you were using without pressing the Power/Lock button. Note: If you’ve set up a screen lock with credentials, you’ll be asked to provide your credentials first before HTC U11 unlocks.

  • Page 99: Wake To The Home Widget Panel

    Make sure you’re not touching the screen when the phone vibrates. Wake to HTC BlinkFeed Go from sleep mode to HTC BlinkFeed without pressing the Power/Lock button. Note: If you’ve set up a screen lock with credentials, you’ll be asked to provide your credentials first before HTC U11 unlocks.

  • Page 100: Launch The Camera

    2. Immediately swipe right from the right side of the screen. Make sure you’re not touching the screen when the phone vibrates. Launch the Camera Go from sleep mode to the Camera app without pressing the Power/Lock button. 1. Lift the phone in portrait orientation. 2.
  • Page 101 ● When swiping up to unlock the screen, you didn’t swipe from the bottom half of the screen. ● You may have covered the proximity sensor while holding the phone. ● The duration of swiping may be too long. Release your finger when the phone vibrates. Your Phone's Home Screen...

  • Page 102: Making Connections

    Making Connections The following set of topics will cover your phone’s ability to help you make connections, from phone calls and maintaining contacts, to text messages, email, Internet, and international services.

  • Page 103: Phone Calls And Voicemail

    Phone Calls and Voicemail The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, set up and manage contacts, and more. Place and Answer Calls The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the in-call screen options.

  • Page 104: Voice Dialing

    4. Tap the contact you want to call.  To check other phone numbers associated with the contact, tap the contact photo.  If the phone number has an extension, tap after connecting to the main line and then dial the extension number.

  • Page 105: Call Using A Speed Dial Number

    4. Follow screen instructions to make the call. Call Using a Speed Dial Number Speed dial numbers let you dial numbers by touching and holding a single number on the Phone keypad. to display the phone dialer’s screen. 1. Tap >...

  • Page 106: Call A Number In A Text Message, Email Message, Or Calendar Event

    Enhanced 9-1-1 (E9-1-1) Information This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1 emergency location services where available. When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your approximate location.

  • Page 107: Return A Missed Call

    1. Tap > > Settings. 2. Tap Call > CDMA call settings > Plus code dialing > International dialing. 3. Enter the dialing code of the country where you’re located, and then tap OK. Return a Missed Call You’ll see the missed call icon in the status bar when you miss a call.

  • Page 108: In-Call Screen Layout And Operations

    Place the phone face down on a level surface. (You can do this even on the lock screen.) Note: If Flip to mute option in Sound & notification settings is set to Mute once, HTC U11 will still ring when there are subsequent incoming calls In-Call Screen Layout and Operations While you’re on a call, you will see a number of onscreen options.

  • Page 109: Place Calls From History/People

    ● Tap to view more in-call options.  People: Display your contacts list.  Open contact card: Display the caller’s contact information. End a Call There are a couple of options for ending a phone call. ● On the call screen, tap End call. ●...

  • Page 110: Call History

    Call History Call history lists all recent incoming, outgoing, and missed calls. Call history makes redialing a number fast and easy. It is continually updated as your phone automatically adds new numbers to the beginning of the list. Note: Call history records only calls that occur while the phone is turned on. If a call is received while your phone is turned off, it will not be included in History.

  • Page 111: Block A Caller

    3. Touch and hold the entry you want to call and tap Edit number before calling. 4. Enter the prefix and tap to call the number. Block a Caller When you block a phone number or a contact, all calls from the phone number or contact will be declined automatically.

  • Page 112: Optional Calling Services

     Record your name announcement.  Record your greeting. Important: Voicemail Passcode – Sprint strongly recommends that you create a passcode when setting up your voicemail to help protect against unauthorized access. Without a passcode, anyone who has access to your phone is able to access your voicemail messages. Optional Calling Services The following topics outline additional voice-related services available with your phone.

  • Page 113: Caller Id Blocking

    3. Once you have established the connection, tap Add, and dial the second number. (This puts the first caller on hold and dials the second number.) Tip: You can add a call even if the first call was an incoming call. 4.

  • Page 114: Internet Calls

    To activate Call Forwarding: 1. Tap > 2. Tap 3. Enter the area code and phone number to which you want your calls forwarded. 4. Tap Call. (You will hear a tone to confirm the activation of Call Forwarding.)  You will hear a tone to confirm the activation of Call Forwarding. All calls to your wireless number will be forwarded to the designated phone number.

  • Page 115: Ringtone Settings

    Make an Internet Call Make an Internet call to either your contact’s Internet calling account or phone number. ● Internet calling account  In People, tap a contact who has an Internet calling account, and then tap Internet call.  In Call History, tap an Internet call log.

  • Page 116: Call Features

     The call settings menu appears. 3. Configure your options.  Tap a menu item to display its options.  Select your options and follow the prompts to set them.  Your call settings options are set. Call Features Use these options to set various call features. 1.

  • Page 117: Cdma Call Settings

    TTY mode allows people who have hearing or speech impediments to communicate by telephone. HTC U11 is compatible with select TTY phones. Contact your TTY phone manufacturer to see if the phone supports digital wireless transmission. HTC U11 and the TTY phone connect using a special cable that may come with the TTY phone.
  • Page 118 2. Tap Call. 3. Tap CDMA call settings and select or customize these options.  Automatic prepend: Select to automatically add "1" for long distance calls.  Plus code dialing: Tap to set plus code dialing. See Place and Answer Calls for details.

  • Page 119: Contacts

    Contacts The Contacts application lets you store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends. Contacts Cautions Information saved in Contacts may be lost or changed if the battery is removed for a long period or left uncharged.

  • Page 120: Save A Phone Number

     Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online.  Select Phone as the sync account if you want your contacts on your phone only; they will not be synced with your Google Account.

  • Page 121: Contacts Screen Layout

    2. Enter a phone number and tap Save to People. 3. To add the number to an existing contact, tap Save to existing contact. To add a new contact, tap Create new contact.  For an existing contact, tap the contact name and select a number type for the new number. ...

  • Page 122: Find Contacts

    Tap to show contact’s details. This also shows when a contact has sent you new Contact name messages. Contact image Tap to find ways to quickly connect with the contact. Contact link Tap to manage contacts from your social network and Web-based email accounts. suggestion My profile View your profile and edit your contact information.

  • Page 123: Set Up Your Profile

     Find people on your company directory (Microsoft Exchange ActiveSync account required). , enter the first few letters of the contact name in the Search people box, and then tap Search contacts in your Company Directory. Tip: Aside from searching for a contact by name, you can search using a contact’s email address or company name.

  • Page 124: Get In Touch With A Contact

    Get in Touch with a Contact Choose the best way to connect with your contacts. 1. Tap > > People. 2. Tap a contact’s photo (not the name), and then choose how you want to get in touch with that contact.

  • Page 125: Delete Contacts

    4. Tap  Your changes are saved to the contact entry. Delete Contacts Follow these steps to delete an entry in your contacts list. 1. Tap > > People. 2. On the People tab, touch and hold the contact, and then tap Delete contact. 3.

  • Page 126: Merge Contact Information

    Merge Contact Information If you have the same contacts on your phone, Google Account, and social network accounts such as Facebook and Twitter, your phone will try to combine them automatically or let you decide which contacts to combine. Combining the same contacts avoids duplicated entries in your contacts list. Accept Contact Link Suggestions When your phone finds contacts that can be merged, you’ll see a link notification when you open the People app.

  • Page 127: Send Contact Information

    4. Under the Linked contacts section, tap beside an account to break the link. 5. Tap Done to save the change. Send Contact Information Quickly share your contact cards on your phone. 1. Tap > > People. 2. Do any of the following: ...

  • Page 128: Contact Groups

    Contact Groups Organize your friends, family, and colleagues into groups so you can quickly send a message or email to everyone in the group. We’ve also set up the Frequent group to automatically add the contacts you dial or get calls from the most. Your phone also syncs with groups you’ve created in your Google Account.

  • Page 129: Back Up And Restore Contacts

     Tap > Add contact to group to add more members.  To rearrange the group members, drag at the end of the contact’s name to its new position.  Select the check box next to any contacts you want to remove from the group. 4.

  • Page 130: Private Contacts

    1. Tap > > People. 2. Tap > Manage contacts. 3. Tap Import/Export contacts > Import from phone storage or Import from SD card. 4. If you have more than one account set up, tap the type for the imported contacts. 5.

  • Page 131: Messaging

    Messaging With wireless service and your phone’s messaging and data capabilities, you have the opportunity to share information through many different channels and accounts, including Gmail (Google), personal and corporate email, and text and multimedia messaging. Text and Multimedia Messaging With Android Messages, you can send and receive instant text (SMS) and multimedia (MMS) messages between your wireless phone and another messaging-ready phone.

  • Page 132: Send A Multimedia Message (Mms)

    5. Tap to send, or tap to save the message as a draft. Send a Multimedia Message (MMS) When you need to add a little more to a text message, you can send a multimedia message (MMS) with pictures, voice recordings, audio or video files. 1.

  • Page 133: Save And Resume Composing A Draft Message

    6. Tap to send, or tap to save the message as a draft. Group MMS FAQs Question: Why can’t my recipients see or join the group MMS I sent them? Answer: Check whether your recipients have enabled group messaging on their mobile devices. Some devices or mobile operators may not support this feature.

  • Page 134: Block Unwanted Messages

    Forward a Message 1. Tap > > Messages. 2. Tap a contact (or phone number) to display the exchange of messages with that contact. 3. Touch and hold the message, and then tap 4. Select the recipient from the pop-up window, or tap New message to select another contact. 5.

  • Page 135: Delete Messages And Conversations

    2. Tap > Archived and tap the blocked contact (or phone number). 3. Tap > People & options, and tap Unblock.  The contact or phone number is unblocked and the conversation is moved back to the messages screen. Delete Messages and Conversations Tidy up your messages list by deleting old messages and conversations.

  • Page 136: Gmail

    • Auto-download MMS: Select this option to automatically retrieve all your multimedia messages completely. When selected, the multimedia message header plus the message body and attachments will automatically download to your phone. If you turn this off, only the multimedia message header will be retrieved and shown in the messages screen.

  • Page 137: Open Gmail Messages

    ● Save as a Draft (Send Later): In the mail composition window, tap > Save draft to save it as a draft. ● Delete Mail Being Composed: In the mail composition window, tap > Discard. Notes: ● To view your draft email messages, in the inbox, tap >...

  • Page 138: Manage Gmail Messages

    2. Tap the message thread you want to view.  The message thread opens, with the newest message displayed. Options when Reviewing Gmail Messages ● Replying to Gmail Messages: With the Gmail message open, tap , compose your reply message, and tap ...

  • Page 139: Use Gmail Labels

    4. Do one of the following:  If you are replying to the sender or you selected Reply all, enter your reply message.  If you selected Forward, specify the message recipients. Note: Tap if you want to interleave your new message with the received email. However, this removes any attachments or formatting in the original email message.

  • Page 140: Delete Gmail Threads

     The thread is now archived. Delete Gmail Threads If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the inbox. 1. Tap > > Gmail.  The inbox opens. 2. Touch and hold a conversation thread to add a checkmark to it, and then tap ...

  • Page 141: Gmail Settings

    2. Tap and select the account you want to access.  The selected account inbox is displayed. Gmail Settings You can access settings for the Gmail app and for your individual Gmail accounts from the Gmail Settings menu. 1. Tap >...

  • Page 142: Get Help With Gmail

    2. Tap > Exchange. 3. Enter the email address and password for your email account, and then tap Next. 4. In the Incoming server settings screen, you can set the following options:  Client certificate: Tap Select and choose the client certification, if required. ...

  • Page 143: Internet And Social Networking

    Internet and Social Networking Understand your phone's data connection and start your social networking with handy apps that are readily available on your phone. Data Services General Information (4G LTE and 3G Networks) The following topics will help you learn the basics of using your data services, including managing your user name, launching a data connection, and navigating the Web with your phone.

  • Page 144: Turn The Data Connection On Or Off

    Icon Status Network (full signal): The icon indicates the strength of the signal. 4G LTE data service: Your phone is connected to a 4G LTE network. 3G data service: Your phone is connected to the 3G data network. Turn the Data Connection On or Off Turn your data connection off to optimize the phone’s battery life and your data usage.

  • Page 145: Data Saver

    Data Saver Use Data Saver to reduce mobile data by restricting background data usage of selected apps. You can also set Data Saver to ignore those apps you want to always have access to data—such as your email app. 1. Tap >...

  • Page 146: Chrome Browser

    5. Scroll down the screen to see a list of apps and their data usage info. 6. Tap an app to see more details. Chrome Browser You can use the Chrome mobile Web browser to browse the Web on your phone. If you are signed in with a Google Account, the Chrome browser will import all your bookmarks and other Web preferences for use on your phone.

  • Page 147: Twitter

     To open the app from the home screen, tap > > Facebook. Use Facebook Once you’ve downloaded the Facebook app and signed in, you can post and read updates, upload pictures, tag locations, and more, all from your phone. 1.
  • Page 148 2. Tap the "What’s happening?" text box, type a tweet, and tap Tweet.  The tweet is sent and appears on your Twitter feed. Internet and Social Networking...

  • Page 149: Connectivity

    Connectivity The following topics address your phone’s connectivity options, including USB file transfer and tethering, Wi-Fi, Bluetooth, and more. Wi-Fi Wi-Fi provides wireless Internet access over distances of up to 300 feet. To use your phone’s Wi-Fi, you need access to a wireless access point or "hotspot." Note: The availability and range of the Wi-Fi signal depends on a number of factors, including infrastructure and other objects through which the signal passes.

  • Page 150: Wi-Fi Direct

    1. Tap > > Settings 2. Tap the Wi-Fi On/Off switch to turn Wi-Fi on. 3. Tap Wi-Fi. 4. Tap the wireless network that the phone is connected to, and then tap Disconnect. 5. If you want to remove the settings for this network, touch and hold the network name, and then tap Forget network.

  • Page 151: Enable The Bluetooth Feature

    Bluetooth Information Bluetooth is a technology that enables wireless connection with PCs, Bluetooth devices with hands-free features, etc. Description Function Audio output Listen to music, etc., wirelessly. Hands-free calls Call hands-free, using Bluetooth-capable hands-free devices and headsets. Data exchange Exchange data with Bluetooth devices. Enable the Bluetooth Feature Use the settings menu to enable or disable your phone’s Bluetooth capabilities.

  • Page 152: Connect To A Paired Bluetooth Device

    2. If you don't see your headset listed, tap Scan for devices to refresh the list. 3. Tap the name of your headset in the Available Devices section. HTC U11 pairs with the headset and the headset connection status is displayed in the Paired Devices section.

  • Page 153: Send Information Using Bluetooth

    Reconnect a Bluetooth Headset Normally, you can easily reconnect your headset by switching on Bluetooth on HTC U11, and then turning on the headset. However, you might have to connect manually if your headset has been used with another Bluetooth device.

  • Page 154: Receive Information Via Bluetooth

    Bluetooth. Notes: ● To make sure that the USB drivers for your phone are up-to-date, install the latest version of HTC Sync Manager on your computer. ● You may need to have tethering added to your data plan. Contact Sprint for details.

  • Page 155: Virtual Private Networks (Vpn)

     Tethering is turned on, and your phone’s Internet connection can be shared with a connected device.  For Bluetooth tethering, pair your phone with the other device via Bluetooth. See Pair Bluetooth Devices for details. 5. Launch the Web browser on the other device to confirm you have an Internet connection. Virtual Private Networks (VPN) Add virtual private networks (VPNs) so you can connect and access resources inside a local network, such as your corporate network.

  • Page 156: Disconnect From A Vpn

    4. Enter your login credentials, and then tap Connect. When you are connected, the VPN connected icon appears in the notification area of the status bar. You can then open the Web browser to access resources such as your corporate network intranet. For more information, see Chrome Browser.

  • Page 157: Transfer Content To Your New Phone

    USB connection. Transfer Content from an Android Phone On your old Android phone, download the HTC Transfer Tool and use it to transfer your content to your new HTC phone. The types of locally stored content on your old phone that the HTC Transfer Tool can transfer include contacts, messages, calendar events, music, photos, videos, and some settings.

  • Page 158: Transfer Content From An Iphone

    Note: If the PIN code doesn’t appear, tap Retry on your old phone. If it still won’t appear, this may mean that your old phone is unable to connect to HTC U11. When this happens, try another transfer method. 6. Tap Confirm on your old phone.

  • Page 159: Ways Of Transferring Contacts And Other Content Into Your Phone

    3. Follow the steps shown onscreen to back up your iPhone content to your iCloud storage, and then tap Sign in. 4. Choose the iPhone backup that you want to transfer to HTC U11, and then tap Next. 5. Choose the types of content you want to transfer, and then tap Import.

  • Page 160: Share Content With Nfc

    ● Download and use the HTC Sync Manager software on your computer. You can set it up to automatically get music, photos, and videos off your phone to your computer. You can also sync playlists from your computer to the phone.

  • Page 161: Turn Nfc On

    HTC Connect ® With HTC Connect , wirelessly stream music or video from HTC U11 to your speakers or TV by just swiping up the screen with 3 fingers. You can stream media to any of the following types of devices: ®...

  • Page 162: Share Media Using Htc Connect

    ● Bluetooth speakers ● HTC certified consumer electronic devices or accessories that have the HTC Connect logo. Note: Some devices may need to be paired before you can share to them. Share Media Using HTC Connect Before you start, make sure you have set up your speakers, TV, or appliance to connect to your Wi-Fi network.

  • Page 163: Stream Music To Speakers Powered By Qualcomm Allplay Media Platform

    5. To stop wireless media sharing and disconnect from the device, swipe down with three fingers on the screen. Stream Music to Speakers Powered by Qualcomm AllPlay Media Platform Before you start, make sure your AllPlay speakers are connected to your Wi-Fi network. Refer to the documentation that comes with your speakers to set up and connect them to your Wi-Fi network.

  • Page 164: Stream Music To Blackfire Compliant Speakers

    2. Tap > > Settings > HTC Connect.  Your phone then turns Wi-Fi on automatically and scans for media devices on your Wi-Fi network. You’ll then see the available Blackfire speakers listed. 3. Tap next to a speaker name.

  • Page 165: Apps And Entertainment

    Apps and Entertainment The following set of topics will explore the features that make your phone so much more than a phone, from the camera and productivity apps to music, entertainment, and more.

  • Page 166: Camera And Video

    Camera and Video Take great photos and videos and make them more memorable by applying a variety of effects and scenes. You can use the front and main cameras to take and share pictures and videos. Capturing Pictures/Videos ● File Format for Pictures: File format for pictures is JPEG or DNG for RAW photos. ●...

  • Page 167: Choose A Capture Mode

    View the last photo or video taken. Choose a Capture Mode Switch to a capture mode to use for taking photos or videos. The camera on HTC U11 separates capture modes into categories so that you can quickly find which mode you want.

  • Page 168: Capture Mode Settings

    5. You can quickly switch back to either Photo or Video mode when you're in other capture modes without opening the slideout menu. Right below the main shutter button, just tap to switch back to Photo mode or to switch back to Video mode. Capture Mode Settings You can change the settings for some of the capture modes such as Photo or Video mode.

  • Page 169: Touch Autoexposure

    3. Tap to open the slideout menu. — to change the photo quality and size, or aspect 4. Tap the current setting—for example ratio. Touch Autoexposure Turn Touch autoexposure on in Camera settings if you want the main camera to automatically adjust the exposure levels when you tap a darker area on the Viewfinder screen.

  • Page 170: Take A Picture

    Take a Picture Whether it’s moving or not, clearly capture any moment with your phone’s camera. Note: If you have an SD card installed, you can choose to save pictures and videos to the SD card. If no card is installed, pictures and videos are saved to your phone’s memory. 1.

  • Page 171: Record Video In 3D Audio Or High Resolution Audio

    If there are parts of the image that are in shadows and others are in highlights, use HDR to capture multiple shots of different exposures and combine them into one shot. Keep HTC U11 steady or place it on a level surface when using HDR. For details, see Use HDR Boost.

  • Page 172: Set The Video Resolution

    5. Change focus to a different subject or area by just tapping it on the Viewfinder screen. You can also change the exposure after tapping by dragging up and down on the screen. 6. Tap to pause the recording, and then tap to resume.

  • Page 173: Take A Photo While Recording A Video-Videopic

    4. Tap High-res audio to turn on high resolution audio. 5. When you're ready to start recording, tap 6. To stop recording, tap  Videos recorded with high resolution audio are saved in MKV (Matroska video) file format. ® Take a Photo While Recording a Video—VideoPic It's easy to capture a photo while recording a video.

  • Page 174: Camera Features

    Google Photos. Use earphones when playing back the video to enjoy immersive sound. Camera Features The HTC U11 camera is packed with several features that will make capturing photos and videos more enjoyable and memorable. Selfies Take high-quality selfies with the front camera.
  • Page 175 Using Auto Selfie Keep still to take an auto selfie—or just smile! You just need to turn this feature on in the camera settings. 1. Tap > Camera. 2. Switch to Selfie Photo mode. See Choose a Capture Mode. 3. Tap to open the slideout menu. 4.

  • Page 176: Take Continuous Camera Shots

    Take Photos with the Self-timer When you use the self-timer, the Camera app counts down before taking the shot. You can set the countdown time. 1. Tap > Camera. 2. Choose the capture mode you want to use. See Choose a Capture Mode.

  • Page 177: Selfie Panorama

    1. Tap > Camera. 2. Switch to Photo mode, if you're not in this mode. See Choose a Capture Mode. 3. Make sure that is selected. If not, tap to change it. HDR auto is also available in Selfie photo mode, and is enabled by default. 4.
  • Page 178  The capture box turns green and you'll hear a shutter sound as the photo is taken. 8. Slowly swivel to the opposite side until you see the white capture box move to the other side of the panorama overlay. ...
  • Page 179 Tip: For best results, closely follow the straight and linear path of the capture box on the panorama overlay. Try to not tilt the phone up or down or move the capture box away from its path. Take a Super-Wide Angle Panoramic Selfie If you have more friends or scenery to capture, set the Selfie Panorama mode to Widest to stitch five photos instead of three.

  • Page 180: Panoramic Shots

     The camera stitches the frames into a single photo. Panoramic Shots Get a wider shot of landscapes in one sweep. Note: Some camera features are not available when you’re in this mode, such as zooming. 1. Tap > Camera. 2.

  • Page 181: Scenes

    5. Tap the flash icon to turn the flash on or off. 6. To stop recording, tap Scenes Instead of manually adjusting the camera settings, you can select a scene with predefined settings that best matches the environment you're capturing. 1.

  • Page 182: Take A Raw Photo

    3. Tap a setting, and then drag its slider to make adjustments. 4. Tap a setting again to hide the slider. 5. To save the adjustment as a custom setting, tap , select Custom 1, 2, or 3, and then tap Save. ...

  • Page 183: Google Photos

    Or, touch and hold a thumbnail as your first selection, and then drag your finger to the last item you want to select. ● Enhance RAW photos taken using the HTC Camera app. ● Add Hyperlapse effect to your videos.

  • Page 184: Edit Your Photos

    4. To view only the photos and videos saved on the phone storage and SD card, tap to open the slideout menu, and then tap Device folders. Edit Your Photos Edit your photos, enhance RAW captures, trim videos and more. Basic Photo Editing 1.
  • Page 185 3. Tap , and then drag the trim sliders to the part where you want the video to begin and end. 4. Tap to preview your trimmed video. 5. Tap Save.  The trimmed video is saved as a copy. The original video remains unedited. Change the Playback Speed of a Slow Motion Video Adjust the playback speed of a selected section of a slow motion video.
  • Page 186 4. Move the left and right sliders to divide your video into sections. 5. Tap a section that you want to adjust, and then tap a dot that corresponds to particular playback speed to modify the selected section. 6. Repeat the previous step for the remaining sections. 7.

  • Page 187: Productivity

    Productivity The following topics detail many of your phone’s productivity apps and features including how to search for information, use maps and navigation, and use essential apps such as the calculator, calendar, and clock. Calendar ™ Use Google Calendar to create and manage events, meetings, and appointments. Google Calendar helps organize your time and reminds you of important events.

  • Page 188: Schedule Or Edit An Event

     Select Exchange to create an Exchange ActiveSync calendar event. Schedule or Edit an Event You can create or edit events on your phone, and also sync events with your Google or Exchange ActiveSync calendars. Note: Editing events is not supported for all accounts. 1.

  • Page 189: Google Drive

    In addition to the default storage that you get from Google Drive, you may be eligible to receive additional storage for free. Sign in to your Google Account on HTC U11 (and not from your computer or other non- HTC phones) to claim this offer.

  • Page 190: Google Maps

    2. Tap and check the storage space under Upgrade storage on the slideout menu. From time to time, check back on how much online storage space you still have before you upload more content. Google Maps Use the Google Maps app to determine your location, find directions, browse local businesses and attractions, rate and review places, and more.

  • Page 191: Search For A Location

    ● Touch and hold an area with two fingers and then swipe up to see an angled view of the map. Swipe down to return to overhead view. Search for a Location In Google Maps, you can search for a location, such as an address or a type of business or establishment (for example, museums).

  • Page 192: Web Search

    3. Choose how you want to get to your destination. 4. Use your current location as starting point, or tap Your location to enter your starting point or select a location from your search history. 5. Tap Choose destination, and then enter or select your destination. Note: If you’re taking public transit, tap to set the date and time of travel, or tap Options to set your route preferences.

  • Page 193: Perform Searches On The Web And Your Phone

    Note: Some apps, such as People or Mail, have their own search function, which you can use to search only within those apps. Perform Searches on the Web and Your Phone You can search for information on your phone and on the Web. 1.
  • Page 194 > Google. 2. Tap Get started. Or if you’ve previously set up the Google app on HTC U11 and turned it off, tap Get started > Set up. 3. Read the information screen and then tap Yes, I’m in. Google app's information cards will start to appear on the Google search screen.
  • Page 195  To change the settings of a specific card, tap and then tap an action.  To change specific information such as your work address, sports teams, or stocks you follow, tap , and then tap Customize the feed. Choose the information you want to change. Set Reminders in the Google App Setting reminders in Google app is an easy way to keep tab of things to do.

  • Page 196: Boost

    3. Tap the switch next to Feed, and then tap Turn off. Boost+ Optimize your phone's performance, maximize your phone storage capacity, and even lock some apps for an added level of privacy. Here are some of the things you can do when using Boost+ app: ●...

  • Page 197: Clear Junk Files Manually

    Add Apps to Smart Boost Exception List You can set the Boost+ app to skip apps when it runs its Smart Boost checks. 1. Tap > > Boost+. 2. Tap Smart Boost. 3. Tap > Manage skipped apps. 4. Tap , and then select the apps to skip.

  • Page 198: Check Activities Of Downloaded Apps

     Tap Cloud optimizer to optimize your app's CPU and GPU usage based on its available data in the cloud. Note: Available optimizers may vary per app. Manage Apps Using Background Optimizer After enabling Background optimizer on an app, you can set the Boost+ app to automatically stop unused apps from running in the background.

  • Page 199: Calculator

    4. You can sign in to your Google Account or answer a security question. This will only serve as your authentication method to reset the unlock pattern. 5. Tap the On/Off switch next to an app to require a lock pattern to open it. 6.

  • Page 200: Set Alarms

    3. Clear Automatic date & time and Automatic time zone, and then set the time zone, date, and time as required. Tip: To display military time, choose the Use 24-hour format option. Set Alarms You can set up one or more alarms. 1.

  • Page 201: Weather

    2. Tap the Stopwatch tab. 3. Tap Start to begin timing. 4. Tap Stop to stop timing.  Additional options include Lap to keep track of laps and Reset to continue timing. Timer The timer provides a countdown timer for up to 99 hours, 59 minutes, and 59 seconds. 1.

  • Page 202: Htc Sync Manager

    2. Tap > Settings > Encoding format, and select High res quality (FLAC). HTC Sync Manager With HTC Sync Manager, enjoy the same media whether you’re at your computer or on the move. Use it also to store your same contacts, important documents, and other data on both your phone and your computer.

  • Page 203: Install Htc Sync Manager On A Windows Computer

    With HTC Sync Manager, easily transfer iPhone content such as contacts, messages, wallpaper, camera photos, and more to your HTC phone. If you’re using an HTC phone that has HTC Sense 6, HTC Sync Manager also enables your phone to find and install the same apps that you were using on your iPhone.

  • Page 204: Htc Help

    3. You can also tap Software updates to check for new software updates if available. Software updates may contain bug fixes and feature improvements. Note: If HTC Help is not preinstalled on your phone, you can download it from the Google Play Store app. Productivity...

  • Page 205: Entertainment And Activities

    Entertainment and Activities Your phone lets you discover, download, and listen to your favorite music through a variety of music apps. Your phone is also equipped with fun apps that will keep you entertained anytime, anywhere. Google Play Music App The Google Play Music app lets you browse, shop, and play back songs purchased from Google Play as well as songs you have loaded from your own music library.

  • Page 206: Google Play Music Screen Layout

    Google Play Music Screen Layout The following diagram outlines the main features of the Play Music app player screen. Create Playlists in Google Play Music Organize music into playlists to fit every occasion. 1. Tap > > Play Music. 2. Tap >...

  • Page 207: Youtube

    YouTube View videos uploaded to YouTube and upload your own videos to your YouTube account. Watch YouTube Videos You can use the YouTube app to view videos on YouTube even if you aren’t signed in to a YouTube account. 1. Tap >...

  • Page 208: My Sprint

    1. From the Home screen, tap , and then find and tap Settings. 2. Tap HTC BoomSound for built-in speakers to toggle between Theater mode and Music mode. Note: HTC BoomSound is not available over HDMI, Bluetooth, Miracast, or USB audio out.

  • Page 209: Tune Your Htc Usonic Earphones

    Tune Your HTC USonic Earphones Experience music tuned to your ears when you use your HTC USonic earphones with HTC U11. The earphones will scan your ears to determine the output level that best suits you. Note: The HTC USonic earphones can only be used with HTC U11 and other compatible HTC phones supporting HTC USonic.

  • Page 210: Settings

    Settings The following set of topics will cover your phone’s settings menus and options. For an overview of the settings menu, see Basic Settings. Entertainment and Activities...

  • Page 211: Connections Settings

    Enable and set up Wi-Fi Calling. Bluetooth Enable Bluetooth connections. Mobile data Settings for your mobile network and data connection. HTC Connect Options where to play media. Settings for data usage, NFC, Mobile network sharing, VPN, and USB More connection.
  • Page 212 Options for selecting the backup account, restoring a backup, and resetting Backup & reset the phone. Get content from Options for transferring content from an old phone to your new HTC phone. another phone Google Options for all Google apps and features on your phone.

  • Page 213: Airplane Mode Settings

    This menu lets you turn your data connection on or off, and more. ■ Data Services General Information (4G LTE and 3G Networks) for details. HTC Connect Settings Configure settings for HTC Connect. ■ HTC Connect for details. More Wireless & Network Settings Additional options that let you view your data usage and set up VPN.
  • Page 214 1. Tap > > Settings. 2. Under Wireless & networks, tap More and select an option.  Data usage: Check how much data usage have you been using or check the data usage of certain apps. See Manage Your Data Usage.

  • Page 215: Device Settings

    Device Settings Adjust your phone's sound, display, storage, apps and battery settings. Edge Sense Configure settings for Edge Sense. ■ Edge Sense for details. Display, Gestures & Buttons Settings Adjusting your phone’s display and gestures settings not only helps you see what you want, it can also help increase battery life.

  • Page 216: Display Size

    3. Clear the Auto rotate screen option and tap Notes: ● Not all application screens support automatic rotation. The screen orientation automatically changes to landscape mode when you turn the phone sideways. ● The TalkBack accessibility feature works best if you turn off auto-rotate. For details, see Navigate Your Phone with TalkBack.

  • Page 217: Color Temperature

    2. Drag the Brightness indicator left or right to adjust the brightness intensity. Color Temperature Adjust the display's color temperature. 1. Tap > > Settings. 2. Tap Display, gestures & buttons. 3. Tap Color temperature, and then drag the slider to the desired color temperature. Night Mode Enable Night mode in the evening to filter out blue light that can strain your eyes.

  • Page 218: Buttons Settings

    > Settings. 2. Tap Display, gestures & buttons. 3. Tap Motion Launch gestures and enable this feature. HTC BoomSound for Built-in Speakers Tap this option to select a sound mode for the HTC BoomSound for the built-in speakers. Device Settings...

  • Page 219: Htc Usonic With Active Noise Cancellation

    HTC BoomSound for Speakers for details. HTC USonic with Active Noise Cancellation Connect your HTC USonic headphones to your HTC U11 and then tap this option to tune your headphones based on your hearing. ■ Tune Your HTC USonic Earphones for details.

  • Page 220: Do Not Disturb

    2. Tap Sound & notification. 3. Tap Notification sound or Alarm. 4. Select the sound you want and tap Apply. Do Not Disturb Use Do not disturb mode to reject calls, and silence audible alerts and notifications, but still keep a data connection available.
  • Page 221 Allow Notifications and Contacts to Bypass Do Not Disturb Mode Add important contacts to an exceptions list so you can still receive their calls and messages even when Do not disturb mode is on. 1. Tap > > Settings. 2. Tap Sound & notification > Do not disturb. 3.

  • Page 222: Incoming Calls - Ringtone

    • Select a Do not disturb level. Note: You can turn an automatic rule on or off by tapping the On/Off switch when viewing the details of the rule. Incoming Calls - Ringtone You can select and assign ringtones for your incoming calls. Your phone provides a variety of ringtones that you can set as the default ringtone of your phone.

  • Page 223: Notifications - Flash Notifications

    5. Select whether to block or to prioritize all notifications from the selected app. 6. Tap twice. 7. Tap On the lock screen, and then choose whether to show or not to show notifications. 8. Tap Notifications access to control HTC Ice View notifications. Device Settings...

  • Page 224: Apps Settings

    Apps Settings Use the Apps menu to control your application settings or remove apps. Uninstall Third-party Apps Uninstall apps that you no longer need to save storage space. 1. Tap > > Settings. 2. Tap Apps. 3. Tap the application you want to uninstall. 4.

  • Page 225: Sd Card Storage Settings

    Removable Storage Use a new SD card as removable storage to be able to insert and use the card on HTC U11 and other Android phones. Internal Storage Set up a new SD card as internal storage for more privacy and secure use.
  • Page 226 3. Under Removable storage, tap next to the SD card name, and then tap Format as internal. 4. Tap Erase & format > Format. 5. Follow the onscreen instructions to move your installed apps and their data from the phone storage to the SD card.

  • Page 227: Copy Files To Or From Your Phone

    8. Tap Copy or Move. Copy Files To or From Your Phone You can copy your music, photos, and other files to your phone. Important: Save and close your files before copying them from your computer to HTC U11, or vice versa. Device Settings...

  • Page 228: Make More Storage Space

    Note: If you're using your SD card as internal storage, your computer will only show SD card content. 1. Connect your phone to the computer using the supplied USB cable. 2. On your phone, unlock the screen if it's locked. 3.

  • Page 229: Power Settings

    Move Apps to the SD card Third-party apps that you've downloaded and installed can be moved to the SD card if you've set up the card as internal storage. See SD Card Storage Settings. Power Settings Use the Power settings to check the phone’s battery, enable Power saver mode, and more. Battery Optimization for Apps When you have connections such as Wi-Fi on while the phone is in sleep mode, some apps may still continue to use the battery.

  • Page 230: Use Extreme Power Saving Mode

    Use Extreme Power Saving Mode In times when you don’t need to use much of your phone, turn Extreme power saving mode on to extend battery life longer. In this mode, standby time can last longer than usual, and you can only use the most basic functions such as phone calls, text messaging, and email.

  • Page 231: Battery Saving Tips

    Battery Saving Tips How long the battery can last before it needs recharging depends on how you use your phone. The power management features of your phone helps increase battery life. Use the Power Management Features ● Turn Power saver mode and Extreme power saving mode on in Settings. ●...

  • Page 232: Memory Settings

    Limit Background Data and Sync Background data and sync can use a lot of battery power if you have many apps syncing data in the background. It’s recommended not to let apps sync data too often. Determine which apps can be set with longer sync times, or sync manually.

  • Page 233: Personal Settings

    Personal Settings Use these options to personalize your phone, set security, or manage your online accounts and apps. Personalize Settings Use the Personalize menu to customize your phone’s display, add items to the Home screen, or change the sound settings. Customize the Home and Lock Screen Settings Using the phone’s Personalize home screen menus, you can set the following settings.

  • Page 234: Alarm

    Accounts & Sync Settings The Accounts & sync settings menu lets you add and manage all your email, social networking, online storage, and HTC account. Add Your Social Networks, Email Accounts, and More Add your favorite social networks, email accounts, and online storages on your phone so you are connected anywhere you go.

  • Page 235: Add One Or More Google Accounts

    4. Tap an account type. You can set up these accounts on your phone: Amazon Photos, Exchange, Facebook, Google, HTC Account, LinkedIn for HTC Sense, IMAP/POP3 email, and more. 5. Enter your account information and follow screen instructions to proceed.

  • Page 236: Location Settings

    4. Tap or > Remove. 5. Tap Remove account to confirm. Important: Some personal data may be retained by the third-party app after you have removed the account from your phone. Sync All Your Accounts Automatically 1. Tap > > Settings.

  • Page 237: Google Location History

    When you turn the Location setting feature on, the phone displays the icon on the status bar. When you turn Location setting off, the phone displays the icon. Important: Turning off a location service means no applications on your phone will collect your location data through that location service.

  • Page 238: Use A Screen Unlock Pattern

    7. Tap Lock phone after, and then specify the idle time before the screen is locked. To help make Smart Lock more reliable and more secure, you can to train HTC U11 to recognize your face in different situations, such as when you’re wearing glasses or sporting a beard.

  • Page 239: Lock Screen And Password Settings

    Use a Screen Unlock Password 1. Tap > > Settings. 2. Tap Security. 3. Tap Screen lock > Password. 4. Enter a password and tap Continue. 5. Enter your password again to confirm and tap OK. Note: If you fail to enter the correct password after five attempts, you will be prompted to wait for 30 seconds before you can try again.

  • Page 240: Backup And Reset

    Other backup options. Separately back up other data and file types if they’re not supported in HTC Backup and HTC Sync Manager. In some apps, you can back up data to the storage on the phone so you can easily restore them after a factory reset.

  • Page 241: Android Backup Service

    Note: Restoring your wallpaper from your old phone may depend on screen resolution compatibility of both your old phone and HTC U11 Back up HTC U11 Automatically back up HTC U to Google Drive so you can restore content such as app data and settings when needed. 1. Tap >...

  • Page 242: Factory Data Reset

    When finished, you will see the Welcome screen and Setup application. See Complete the Setup Screens to start over. Reset Phone Network Settings Reset the network settings when you're having problems connecting HTC U11 to your mobile data or Wi- Fi network and Bluetooth devices. 1. Tap >...

  • Page 243: Get Content From Another Phone

    Get Content From Another Phone These options let you transfer content from a previous device to your new phone. ■ Transfer Content to Your New Phone for details. Personal Settings...

  • Page 244: System Settings

    System Settings Use these options to change the phone's language, keyboard, date and time, accessibility, and more. Accessibility Settings Use these settings when you’ve downloaded and installed an accessibility tool, such as a screen reader that provides voice feedback. You can turn accessibility functions or services on or off. 1.

  • Page 245: Navigate Your Phone With Talkback

    Note: TalkBack works best if you turn off auto-rotate screen. Turn Explore by Touch On or Off Explore by touch allows HTC U11 to respond to shortcut gestures and screen touches with audible feedback. Note: Explore by touch is enabled when you turn on TalkBack.
  • Page 246 4. Under Touch exploration, tap the On/Off switch next to Explore by touch to turn the feature on or off. When Explore by touch is disabled, HTC U11 will no longer respond to shortcut gestures or speak items when you touch the screen.
  • Page 247 4. Tap any of the gestures under Shortcut gestures, and then select an action. Use TalkBack Context Menus TalkBack has a global context menu for controlling continuous reading and TalkBack controls and a local context menu for controlling the selected text or item on the screen.These menus can be accessed using TalkBack shortcut gestures.

  • Page 248: Google Settings

    Note: Not all languages are supported. Google Settings The Google settings let you manage your Google Account and services on your phone. 1. Tap > > Settings. 2. Tap Google. 3. Tap and change the settings to your preference. Language & Keyboard Settings Your phone’s Language &...

  • Page 249: Speech Settings

    4. Change the settings as desired. Speech Settings Use these settings to adjust or select your default text-to-speech output. 1. Tap > > Settings. 2. Tap Language & keyboard. 3. Tap Text-to-speech output to select the text-to-speech engine, set the speech speed, or listen to speech synthesis demo.

  • Page 250: Printing

     UICC Unlock: Unlock the UICC and use a UICC card from other service providers. For more information about UICC unlock, contact Sprint.  HTC software update: Update the phone’s operating system. See Update Your Phone Software for details. About Phone The About menu lets you access important phone information and view legal and safety information.
  • Page 251  Software updates: Check if there are is a new software update available for your phone.  Usage and error reporting: Send error, preference, and usage reports to HTC.  Help: Enable quick tips to appear on the screen. ...

  • Page 252: Getting Help

    Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service.

  • Page 253: For Assistance

    For Assistance The following topics address areas of support for your phone, including troubleshooting, specifications, account information, and customer service contact information. Troubleshooting Check the questions and answers below for troubleshooting solutions for common phone issues. Check Here First Problem: Phone freezes/operation is unstable. Answer: Turn the phone on again.

  • Page 254: Sprint Account Information And Help

    Problem: Battery level goes down quickly. Answer: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of battery power. Problem: Cannot install applications.

  • Page 255: Sprint Support Services

    ● Check your usage (depending on your Sprint service plan). ● View and pay your bill. ● Enroll in Sprint online billing and automatic payment. ● Purchase accessories. ● Shop for the latest Sprint phones. ● View available Sprint service plans and options. ●...

  • Page 256: Copyright Information

    HTC, the HTC logo, HTC BlinkFeed, HTC BoomSound, HTC Connect, HTC Sense, Motion Launch, VideoPic, Zoe, and all other HTC product and feature names are trademarks or registered trademarks in the U.S. and/or other countries of HTC Corporation and its affiliates.
  • Page 257 The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or storing in a retrieval system, or translated into any language in any form without prior written permission of HTC.

  • Page 258: Index

    Index 3-way Calling, 99 Battery Saving Tips, 218 4G, 130 Block List, 98 Accessibility Bluetooth TalkBack, 232 Connect, 139 Accessory Jack, 12 Pair devices, 138 Activation, 24 Receive Files, 141 Airplane Mode, 41 Send Information, 140 Alarm, 187 Turn on or off, 138 Alarm Sound, 221 Bonus Storage, 176 Android Backup Service, 228...
  • Page 259 Glove Mode, 202 Disable Apps, 211 Gmail, 123 Display, 202 Add Account, 127 Auto-rotate Screen, 202 Archive threads, 126 Font Size, 202, 203 Create account, 47 DLNA Delete threads, 127 HTC Connect, 148 Get Help, 129 Do Not Disturb Labels, 126 Index...
  • Page 260 Remove Content, 72 Edit Photos, 171 Show and Add Topics, 71 RAW Enhancement, 171 Show Your Content, 70 Slow Motion Video, 172 HTC BoomSound Adaptive Audio, 195 Trim Video, 171 HTC Connect, 148 View Photos, 170 AllPlay, 150 View Videos, 170...
  • Page 261 Wake and Unlock, 85 Private Contacts, 117 Wake Phone, 85 Send Contacts, 114 Wake to Camera, 87 Phone Wake to HTC BlinkFeed Screen, 86 Change Dialer Layout, 91 Wake to Widget Panel, 86 Dialer, 90 Motion Launch Settings, 205 Ringtone, 102...
  • Page 262 Getting To, 30 Reset Phone, 229 Google, 235 Restart Phone, 22 Hearing Aids, 103 Ringtone HTC BoomSound Adaptive Audio, 205, 206 Settings, 220 HTC Connect, 200 Save a Phone Number, 107 Language & Keyboard, 235 Screen List of Settings, 198...
  • Page 263 Printing, 237 Status Bar, 64 Quick Settings, 31 Status Icons, 65 Reset, 229 Stickers, 82 Screen Capture, 32 Stopwatch, 187 Security Settings, 221, 224, 226 Storage Sound & Notification, 206 Copy Files, 214 Storage, 211 Optimize, 215 Sync Accounts, 221 Phone Storage, 211 System Updates, 237 Photos and Videos, 215...
  • Page 264 Travel Mode, 236 Voice Typing, 43 Trim Video, 171 Voicemail, 98 TTY Mode, 104 Passcode, 241 Turn Device Off, 22 Volume Turn Device On, 21 Button, 11 Twitter, 134 Wallpaper Two-finger Swipe, 23 Multiple, 83 Update Phone Set, 72 Back Up Data, 60 Time-based, 83 Prepare, 60 Water Resistance, 26...

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