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Online Replacement Desk (24 hours a
day)
※ Accessible only from PCs or smart phones
https://www.au.com/support/service/mobile/trouble/
repair/application/
memo
Replacement mobile phone delivery service
◎ When you have trouble with your au cell
phone, call us and we will deliver a
replacement cell phone (same model in the
same color
Return your damaged cell phone within 14
days after the replacement cell phone is
delivered.
※ If the same model in the same color is difficult to
provide, a replacement cell phone of a model and
color that are specified by KDDI is provided.
◎ Available up to twice in a year from the day
you use this service as a start day. If you do
not use this service in a past year at the
subscription to this service, it will be the 1st
use of the service and if you use, it will be
the 2nd.
※ For details, refer to the au homepage.
◎ In the event of theft or loss, an au IC Card
has to be reissued when using this service.
In such as case, the au IC Card reissue fee
of 1,900 yen is separately required.
Holding over and repair
◎ Damages and malfunctions intentionally
caused by the customer as well as those
due to modification (e.g. disassembly,
change of parts, painting, etc.) by the
customer are not covered by this service.
◎ You cannot receive a refund for replacement
of the outer casing due to stains, scratches,
paint removal, etc. on the outer casing.
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) to the address specified.
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