HTC U19e User Manual
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HTC U19e User Manual

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  • Page 1 User guide HTC U19e...

  • Page 2: Table Of Contents

    Setting up your phone for the first time Adding your social networks, email accounts, and more Ways to lock and unlock HTC U19e Choosing which nano SIM card to use for your data connection Managing your nano SIM cards with Dual network manager...
  • Page 3 Setting up Game assistant Using Game assistant Locking or unlocking the Navigation Bar Managing notifications when you're in a game or app Recording your screen actions HTC BoomSound for speakers Taking photos and videos HTC Camera Choosing a capture mode Zooming...
  • Page 4 Contents Google Photos What you can do on Google Photos Viewing photos and videos Editing your photos Enhancing RAW photos Trimming a video Changing the playback speed of a slow motion video Phone calls Making a call with Smart dial Dialing an extension number Keeping your phone number private Speed dial...
  • Page 5 Moving apps and data between the built-in storage and storage card Moving an app to or from the storage card Copying or moving files between the built-in storage and storage card Copying files between HTC U19e and your computer Unmounting the storage card Transfer...
  • Page 6 Turning the data connection on or off Managing your data usage Wi-Fi connection Connecting to VPN Installing a digital certificate Using HTC U19e as a Wi-Fi hotspot Sharing your Internet connection over USB Wireless sharing Turning Bluetooth on or off Connecting a Bluetooth headset...
  • Page 7 About this guide About this guide In this user guide, we use the following symbols to indicate useful and important information: This is a note. A note often gives additional information, such as what happens when you choose to do or not to do a certain action. A note also provides information that may only be applicable to some situations.
  • Page 8 Important note on recoverable data Important note on recoverable data Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your mobile device, including personal information.

  • Page 9: Features You'll Enjoy

    For more details, see Scene detection on page 54. Zoom HTC U19e features 2x optical zoom in Photo mode. Use up to 10x digital zoom when taking photos and 4x digital zoom when recording videos. For more details, see Zooming...

  • Page 10: Game Assistant

    Features you'll enjoy Portraits Capture awesome portraits with HTC U19e. § Bokeh mode – Adjust the depth-of-field in your photographs just like a professional. Blur the background in real time before you take the shot. § Stickers – Spice up your photos and videos by adding funny effects and playful AR stickers in real time.

  • Page 11: Biometrics For Convenience

    Android 9.0 in HTC U19e ™ Android 9.0 in HTC U19e brings features that make handling phone calls, battery usage, and app notifications more efficient. Here's an overview of some of its features. Incoming call pop-up From taking up the entire screen, you can set incoming phone calls to show as a pop-up. It takes the pressure off to immediately accept or reject an incoming call, especially when you're busy using an app.
  • Page 12 Features you'll enjoy Manage notifications better You have more control over your notifications. It's easier to stop those that you don't want to receive anymore. Just press and hold on a notification to see your options. When you're using apps such as Google Messages and Gmail, you can now reply to messages right from the Notifications panel.

  • Page 13: Unboxing And Setup

    Unboxing and setup Unboxing and setup HTC U19e overview After taking HTC U19e out of the box, familiarize yourself with the location of the card tray, controls, and sensors. 1. Notification LED 2. Proximity and light sensor 3. VOLUME UP and VOLUME DOWN buttons 4.

  • Page 14: Inserting The Nano Sim And Microsd Cards

    Unboxing and setup Back panel 1. Dual cameras 2. Fingerprint scanner 3. LED flash Inserting the nano SIM and microSD cards § Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card will not fit properly on the tray and may damage the card slot.
  • Page 15 Unboxing and setup 4. Do the following to place your nano SIM and microSD cards into the tray: § With the gold contacts facing up, place two nano SIM cards into the SIM 1 and SIM 2 holders of the tray. Make sure to align the cut-off corners to the notches on the holders. Both SIM 1 and SIM 2 cards can be 4G LTE cards.

  • Page 16: Charging The Battery

    Charging the battery Before you turn on and start using HTC U19e, it is recommended that you charge the battery. § If the battery has been fully drained, you may need to charge HTC U19e for several minutes before powering it on.

  • Page 17: Switching The Power On Or Off

    If you have data from a previous phone that you need to copy over to HTC U19e, back up the previous phone's data first. Or use the HTC Transfer Tool to transfer content from your previous phone after you've finished setting up HTC U19e.

  • Page 18: Adding Your Social Networks, Email Accounts, And More

    5. Set up device security for your phone, or skip and do this later in Settings. For details, see Ways to lock and unlock HTC U19e on page 19. 6. Sign in to your HTC Account to use the same login credentials for HTC services such as Themes. 7. Follow the remaining instructions to finish your phone setup.

  • Page 19: Ways To Lock And Unlock Htc U19E

    Unboxing and setup Removing an account Remove accounts from HTC U19e if you no longer use them. Removing an account does not remove accounts and information from the online service itself. 1. From the Home screen, swipe up and then tap Settings Accounts & sync.

  • Page 20: Managing Your Nano Sim Cards With Dual Network Manager

    Unboxing and setup Managing your nano SIM cards with Dual network manager From the Home screen, swipe up and then tap Settings Network & Internet Dual network manager. You can turn either card on or off, change the card names, and more.

  • Page 21: Your First Week With Your New Phone

    If you don't see the options, slide two fingers apart on the notification to display them. 3. Tap Share. HTC Sense Home After you've turned on and set up HTC U19e for the first time, you'll see the Home screen. § Swipe right and you'll find HTC BlinkFeed ™...

  • Page 22: Turning Sleep Mode On Or Off

    Your first week with your new phone Turning Sleep mode on or off Sleep mode saves battery power by putting HTC U19e into a low power state while the display is off. It also stops accidental button presses when HTC U19e is in your bag.

  • Page 23: Touch Gestures

    Your first week with your new phone Touch gestures Use touch gestures to get around the Home screen, open apps, scroll through lists, and more. Tap the screen with your finger when you want to select onscreen items such as application and settings icons, or press onscreen buttons. Press and hold To open the available options for an item (for example, a contact or link in a webpage), just press and hold the item.
  • Page 24 Your first week with your new phone Drag Press and hold your finger with some pressure before you start to drag. While dragging, don't release your finger until you have reached the target position. Flick Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quicker strokes, such as when moving right and left on the Home screen, or flicking through a contacts or message list.
  • Page 25 Your first week with your new phone Slide with two fingers In some apps, slide two fingers apart to zoom in when viewing a picture or text. Slide two fingers together to zoom out of the picture or text. Two-finger swipe Swipe down from the status bar using two fingers to access Quick Settings.

  • Page 26: Getting To Know Your Settings

    Your first week with your new phone Getting to know your settings Want to change the ringtone, set up a Wi-Fi ® connection, or add your accounts? Do this and more in Settings. 1. Open Settings from the Apps screen or Notifications panel: §...

  • Page 27: Travel Mode

    Your first week with your new phone Customizing Quick Settings You can remove, replace, or rearrange the tiles in Quick Settings. 1. With two fingers, swipe down from the top of the screen to open Quick Settings. 2. Tap and do one of the following: §...

  • Page 28: Restarting Htc U19E (Soft Reset)

    Your first week with your new phone Restarting HTC U19e (Soft reset) If HTC U19e is running slower than normal, is unresponsive, or has an app that is not performing properly, try rebooting and see if that helps solve the problem.
  • Page 29 Your first week with your new phone Notifications panel Notification icons inform you of new messages, calendar events, alarms, and activities in progress such as files downloading. When you see notification icons, open the Notifications panel to check out details of the notifications that you've received.

  • Page 30: Selecting, Copying, And Pasting Text

    Your first week with your new phone Snoozing notifications You can snooze notifications to temporarily remove them from the status bar and notifications panel. 1. Swipe down from the top of the screen to open the Notifications panel. 2. Slide the notification slowly to the right or left, and then tap 3.

  • Page 31: Entering Text

    Your first week with your new phone 4. In a text entry field (for example, while composing an email), press and hold at the point where you want to paste the text. 5. Tap Paste. Sharing text 1. After you have selected the text, tap Share. 2.

  • Page 32: Security

    Choose to set a screen lock pattern, numeric PIN, or other means of locking your screen. You'll be asked to unlock the screen every time HTC U19e is turned on or when it’s idle for a preset period of time.

  • Page 33: Turning The Lock Screen Off

    To turn lock screen on again, tap Screen lock again to set one. About Iris Unlock You can set up HTC U19e to unlock the screen with your irises when the screen is on. Before using Iris Unlock Before deciding whether to use Iris Unlock, here are a few things you need to be aware of.
  • Page 34 2. Hold your phone in portrait orientation at eye level and stare at the Iris Unlock camera until the phone unlocks. To find out where this camera is located, see HTC U19e overview on page § If Iris Unlock is successful, you'll see the blue icon then your phone unlocks.

  • Page 35: About Face Unlock

    Security About Face Unlock With Face Unlock, you can set up HTC U19e to unlock the screen with your face when the screen is For best face scanning results Follow these tips when registering your face: § Do the face scan indoors in a well-lit environment.

  • Page 36: Fingerprint Scanner

    § The fingerprint scanner has 360° readability—you can touch a recorded finger at any angle to the scanner to turn on the screen or unlock the HTC U19e. You may not be able to set the fingerprint scanner to unlock HTC U19e, if you've signed in to an ®...

  • Page 37: Assigning A Pin To A Nano Sim Card

    7. After you've successfully recorded your fingerprint, tap Done. You can now use your fingerprint to wake up and unlock your HTC U19e. You'll need to input your backup lock screen pattern, PIN, or password if the scanner doesn't identify your fingerprint after five attempts.
  • Page 38 If you enter the wrong PIN more times than the maximum number of attempts allowed, the card will become “PUK-locked.” You need a Pin Unlock Key (PUK) code to restore access to HTC U19e. Contact your mobile operator for this code.

  • Page 39: Updates

    Some app updates are available from HTC or your mobile operator, and you'll receive notifications on HTC U19e when there are new updates. Or you can install app updates from Google Play Store. Some HTC apps that are not preloaded can also be downloaded from Google Play Store.

  • Page 40: Installing An Application Update

    The Updates screen opens with the list of application updates to be installed. 2. Tap an item to view its details, and then tap 3. When you're done reviewing the updates, tap Install. You'll be asked to restart HTC U19e if needed.

  • Page 41: Home Screen Layout And Fonts

    § You won't be able to add a new widget panel if you've already reached the maximum limit. § HTC BlinkFeed always appears as the first panel (if it's not removed). A widget panel cannot be added before HTC BlinkFeed.

  • Page 42: Setting Your Home Screen Wallpaper

    Home screen layout and fonts 3. Swipe left or right until you see the panel that you want to use as your main Home screen. 4. Tap Set as home. 5. Press Pressing from an app will first return you to the last panel you were in. Just press again to go to your main Home screen.

  • Page 43: Widgets And Shortcuts

    Widgets and shortcuts Widgets and shortcuts Launch bar The launch bar gives you one-touch access to commonly used apps and other shortcuts. You can replace the apps on the launch bar with the ones you often use. You can only customize the launch bar while in Classic layout. 1.

  • Page 44: Adding Home Screen Shortcuts

    Widgets and shortcuts Changing the widget settings You can modify basic settings of some widgets. 1. Press and hold a widget on your Home screen, and then drag it to 2. Customize the widget settings. Resizing a widget Some widgets can be resized after you've added them to your Home screen. 1.

  • Page 45: Moving A Home Screen Item

    Widgets and shortcuts Removing items from a folder 1. On the launch bar or widget panel, tap a folder to open it. 2. Press and hold an app or shortcut in the folder, and then drag it out to Moving a Home screen item You can easily move a widget, icon, or sticker from one widget panel to another.

  • Page 46: Entertainment

    Managing notifications when you're in a game or app page 47. 3. Make sure Auto performance boost is turned on. This allows HTC U19e to clear the memory used by an app automatically whenever you launch it. 4. Tap Add more apps. Then select the apps to add Game assistant to.

  • Page 47: Locking Or Unlocking The Navigation Bar

    Entertainment 4. Temporarily lock the Navigation Bar to avoid accidentally pressing its buttons while in a game or app. See Locking or unlocking the Navigation Bar on page 47. 5. Get instant performance boost for your current app by freeing up memory used by the app. 6.

  • Page 48: Recording Your Screen Actions

    1. From the Home screen, swipe up and then find and tap Settings. 2. Tap BoomSound for built-in speakers to toggle between Theater mode and Music mode. ™ HTC BoomSound for speakers is not available over HDMI, Bluetooth, Miracast , or USB audio out.

  • Page 49: Taking Photos And Videos

    Taking photos and videos Taking photos and videos HTC Camera Take great photos and videos with the camera. For your convenience, there's more than one way to launch the Camera app. § On the Home screen, tap the camera icon to open the Camera app.

  • Page 50: Choosing A Capture Mode

    Taking photos and videos Turning the camera flash on or off Tap the flash icon to choose a flash setting. When using , the camera intelligently sets the best flash brightness for your photo. In Selfie Photo mode, you can also tap the flash icon to turn the screen flash on or off. Using the volume buttons for capturing In the Camera app, you can set the VOLUME buttons to function as the shutter release or zoom controls.
  • Page 51 Taking photos and videos Capture mode settings You can change the settings for some of the capture modes such as Photo or Video mode. Select a mode and then you'll see the available settings for the mode. Setting Description Available in which modes Turn the AI feature for scene detection on or off.

  • Page 52: Zooming

    Taking photos and videos Zooming HTC U19e has both optical zoom and digital zoom capabilities. Zooming is not available in some modes. § Optical zoom Tap the zoom knob to switch to 2.0x optical zoom. Tap it again to change back to 1.0x.

  • Page 53: Quickly Adjusting The Exposure Of Your Photos

    Quickly adjusting the exposure of your photos HTC U19e features a quick way of adjusting the exposure level or brightness in real time. Turn Touch autoexposure on if you want the camera to automatically adjust the exposure when you tap a darker or overexposed area on the Viewfinder screen.

  • Page 54: Scene Detection

    Taking photos and videos 3. Point the camera at what you want to capture. The camera adjusts the focus automatically as you move it. You can also tap the screen to change the focus to a different subject. 4. To manually adjust the exposure, tap the screen, and then drag your finger up and down. Or turn on Touch autoexposure so you can instantly brighten or darken a subject with a single tap.

  • Page 55: Taking Continuous Camera Shots

    Taking photos and videos Icon Scene mode Landscape Lowlight Food If a backlit scene is detected, choose whether to apply Backlit or Silhouette to the photo. 5. When you're ready to take the photo, tap Taking continuous camera shots Do you want to take photos of moving subjects? Whether it’s your kid's football game or a car race, you can capture the action.

  • Page 56: Selfies

    § If there are parts of the image that are in shadows and others are in highlights, use HDR to capture multiple shots of different exposures and combine them into one shot. Keep HTC U19e steady or place it on a level surface when using HDR. See Using HDR Boost page 58 for details.

  • Page 57: Recording Video

    Taking photos and videos Unflipping photo selfies When you view yourself on the Viewfinder screen, your selfie is actually a mirrored image. Here's what to do if your captured photo looks flipped and is not the mirrored image. 1. Switch to Selfie Photo mode. To find out how to switch between capture modes, see Choosing a capture mode on page 50.

  • Page 58: Using Hdr Boost

    Taking photos and videos Using HDR Boost When shooting portraits against a bright background, use HDR Boost to capture your subjects clearly. HDR Boost also works in low light situations, giving you clearer photos with less noise. § HDR Boost works best when your subject is steady. The camera takes multiple shots at different exposure levels and combines them into one enhanced photo.

  • Page 59: Adding Stickers To Your Shots

    Taking photos and videos 4. If you selected Manual Bokeh, drag the slider to the right or left to increase or decrease the blur level of the background. 5. When ready, tap Adding stickers to your shots Add fun stickers when capturing shots of friends, family, or your selfies. Stickers can be added to both photos and videos.

  • Page 60: Advanced Camera Features

    Advanced camera features Advanced camera features Choosing a scene Instead of manually adjusting the camera settings, you can select a scene with predefined settings that best matches the environment you're capturing. 1. On the Home screen, tap the camera icon to open the Camera app. 2.

  • Page 61: Taking A Raw Photo

    Advanced camera features 4. To save the adjustments as a custom setting, tap , select Custom 1, 2, or 3, and then tap Save. To use one of your custom settings, tap , and then select the custom setting ( , or ) to use.

  • Page 62: Taking A Panoramic Photo

    50 for details. 3. When you're ready to take the shot, tap 4. Pan left or right in either landscape or portrait view. Hold HTC U19e as steadily as you can to automatically capture frames. You can also tap to stop capturing anytime.

  • Page 63: Google Photos

    Layout, and then choose how you want to view your media files. 3. Tap a thumbnail to view it in full screen. 4. To view only the photos and videos saved on your HTC device and storage card, tap Device folders.

  • Page 64: Editing Your Photos

    Google Photos Editing your photos 1. Open the Photos app. 2. Tap a photo thumbnail to view it in full screen. 3. Tap , and then do any of the following: § Tap to apply a filter to the photo. §...

  • Page 65: Changing The Playback Speed Of A Slow Motion Video

    Google Photos Changing the playback speed of a slow motion video Adjust the playback speed of a selected section of a slow motion video. You can only change the video playback speed of videos captured using slow motion in the Camera app.

  • Page 66: Phone Calls

    Phone calls Phone calls Making a call with Smart dial You can either dial a number directly, or use Smart dial to quickly place a call. Smart dial searches and calls a stored/synced contact or a number from your call history. 1.

  • Page 67: Dialing An Extension Number

    Phone calls Dialing an extension number To skip voice prompts when dialing an extension number, do one of the following: § After dialing the main number, press and hold * . A comma (,) is added to the number you are dialing.

  • Page 68: Receiving Calls

    When you receive a phone call, the full Incoming call screen appears by default. This may be distracting especially when you're playing a game or watching a video. You can set HTC U19e to display a small pop-up notification for incoming calls instead.

  • Page 69: Emergency Call

    Phone calls Emergency call In some regions, you can make emergency calls from HTC U19e even if the nano SIM card has been blocked or if you don't have one installed. If you don't have a network signal, you won't be able to make an emergency call.

  • Page 70: Setting Up A Conference Call

    Phone calls Ending a call Do one of the following to end the call: § On the call screen, tap End Call. § Slide the Notifications panel open, then tap Hang Up. Setting up a conference call Conference calling with your friends, family, or co-workers is easy. Make or accept a call, and then simply dial each subsequent call to add it to the conference.

  • Page 71: Switching Between Silent, Vibrate, And Normal Modes

    Phone calls Clearing the Call History list 1. On the Call History tab, tap Remove call history. 2. Select the items you want to delete, or tap Select all. 3. Tap Delete. Blocking a caller When you block a phone number or a contact, all calls from the phone number or contact will be declined automatically.
  • Page 72 Phone calls Turning off Home dialing If you prefer to manually enter complete phone numbers to call while roaming, you can turn off Home dialing. 1. From the Home screen, swipe up and then tap Settings Call. 2. Clear the Home dialing option.

  • Page 73: Sms And Mms

    With Messages, you can send and receive instant text (SMS) and multimedia (MMS) messages between HTC U19e and another messaging-ready phone. MMS can contain text and pictures, recorded voice, audio or video files, or contact cards (vCard). See your service plan for applicable charges for messaging.

  • Page 74: Sending A Multimedia Message (Mms)

    SMS and MMS Sending a multimedia message (MMS) When you need to add a little more to a text message, you can send a multimedia message (MMS) with pictures, voice recordings, audio or video files. Before attaching and sending a video, compress it first so that the file size doesn't exceed the message size limit.

  • Page 75: Replying To A Message

    SMS and MMS Replying to a message 1. From the Home screen, swipe up and then find and tap Messages. 2. Tap a contact (or phone number) to display the exchange of messages with that contact. 3. Tap the text box, and then enter your message. 4.

  • Page 76: Changing The Settings And Getting Help

    SMS and MMS Changing the settings and getting help 1. From the Home screen, swipe up and then find and tap Messages. 2. Do one of the following: § To change Messages app settings, tap Settings. § To get help or provide feedback, on the conversations or messages screen, tap Help &...

  • Page 77: Your Contacts List

    Contacts Your contacts list The People app lists all contacts you've stored on HTC U19e and from online accounts you're logged in to. Use the People app to easily manage communications with people that matter to you. 1. From the Home screen, tap , and then find and tap People.

  • Page 78: Adding A New Contact

    2. Choose the accounts that contain the contacts you want to display. 3. Press Finding people Search for contacts stored on HTC U19e, your company directory if you have an Exchange ActiveSync account, or social networks you've signed into. 1. From the Home screen, tap , and then find and tap People.

  • Page 79: Editing A Contact's Information

    Contacts How do I add an extension number to a contact number? While creating a new contact or editing a contact's details in People, you can add an extension number to their number so you can skip the voice prompts when calling. 1.

  • Page 80: Getting In Touch With A Contact

    1. On the People tab, tap and enter the contact's name or email address in the search box. 2. Tap Search contacts in your Company Directory. 3. Tap the name of the contact you want copied to HTC U19e. 4. Tap to import the contact.

  • Page 81: Merging Contact Information

    Avoid duplicate entries by merging contact information from different sources, such as your social network accounts, into one contact. Accepting contact link suggestions When HTC U19e finds contacts that can be merged, you’ll see a link notification when you open the People app. 1. From the Home screen, tap , and then find and tap People.

  • Page 82: Sending Contact Information

    We’ve also set up the Frequent group to automatically add the contacts you dial or get calls from the most. HTC U19e also syncs with groups you've created in your Google Account. Creating a group 1.

  • Page 83: Private Contacts

    Contacts Sending a message or email to a group You will be charged for each text message sent. For example, if you send a message to a group of five people, you will be charged for five messages. 1. On the Groups tab, tap the group you want to send a message or email to. 2.
  • Page 84 Contacts Organizing your private contacts 1. On the People tab, tap Manage contacts Private contacts. 2. To add contacts to the private contacts list, tap , select the contacts you want to add, and then tap Save. 3. To remove private contacts from the list, tap Remove private contact, select the contacts you want to remove, and then tap Remove.

  • Page 85: Battery

    Battery Battery Tips for extending battery life How long the battery can last before it needs recharging depends on how you use HTC U19e. Try out some of these tips to help increase battery life. Use the power management features §...
  • Page 86 § If you have many email accounts, consider prolonging the sync time of some accounts. If you are using the HTC Mail app, select an account, tap Settings Sync, Send & Receive, and then adjust the settings under Sync schedule.

  • Page 87: Using Battery Saver Mode

    Battery Using Battery saver mode Battery saver mode helps to increase battery life. It reduces the usage of features that drain the battery such as location services and mobile data. 1. From the Home screen, swipe up and then find and tap Settings. 2.

  • Page 88: Enabling Background Restriction In Apps

    Battery Turning battery optimization off in apps If there are apps that you don't want battery optimization enabled, you can turn the feature off in those apps. 1. From the Home screen, swipe up and then find and tap Settings. 2.

  • Page 89: Freeing Up Storage Space

    Storage Storage Freeing up storage space As you use HTC U19e, you'll accumulate data and fill its storage capacity over time. Here are some tips on how to free up phone storage space. Manage photos and videos § After taking continuous camera shots, keep only the best shot. Discard the rest, if you don't need them.

  • Page 90: Types Of Storage

    Removable storage Use a new storage card as removable storage to be able to access the card's contents on HTC U19e or other Android devices. Internal storage Set up a new storage card as internal storage for more privacy and secure use.

  • Page 91: Setting Up Your Storage Card As Internal Storage

    Setting up your storage card as internal storage When you insert a storage card that has not been used on HTC U19e before, the card will be mounted as removable storage by default. If the storage card is new or doesn't have content you want to keep, you can format it as internal storage for HTC U19e.

  • Page 92: Moving An App To Or From The Storage Card

    You can also copy or move files to or from an external USB storage device when you have it connected to HTC U19e. 1. From the Home screen, swipe up and then tap Settings Storage.

  • Page 93: Copying Files Between Htc U19E And Your Computer

    6. After copying the files, disconnect HTC U19e from the computer. Unmounting the storage card When you need to remove the storage card while HTC U19e is on, unmount the storage card first to prevent corrupting or damaging the files in the storage card.

  • Page 94: Transfer

    § Use your Google Account to back up and restore data. Back up your old phone to your Google Account first. When you set up HTC U19e for the first time, sign in to your Google Account and restore your old phone's data to HTC U19e.

  • Page 95: Other Ways Of Getting Contacts And Other Content

    5. Follow the steps shown on HTC U19e to download the HTC Transfer Tool to your old phone, install it, and open the tool. 6. When you see a PIN on your old phone, make sure the same PIN also appears on HTC U19e before you continue.

  • Page 96: Backup And Reset

    Backup and reset Backing up HTC U19e Back up HTC U19e to Google Drive so you can restore content such as app data and settings after a factory reset or when restoring your data to another Android device. 1. From the Home screen, swipe up and then tap Settings System Backup.

  • Page 97: Resetting Htc U19E (Hard Reset)

    Resetting HTC U19e (Hard reset) If HTC U19e has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts HTC U19e back to its initial state—the state before you turned it on for the first time.

  • Page 98: Installing And Removing Apps

    Getting apps from Google Play Store Google Play Store is the place to go to find new apps for HTC U19e. Choose from a wide variety of free and paid apps ranging from productivity apps, entertainment, to games. § To purchase apps and other content on Google Play Store, you can use the payment methods from your Google Account.

  • Page 99: Downloading Apps From The Web

    Downloading apps from the web You can download apps directly from websites. Apps downloaded from websites can be from unknown sources. To help protect HTC U19e and your personal data, we strongly recommend that you only download from websites you trust.

  • Page 100: Working With Apps

    HTC BlinkFeed or Home screen. Arranging apps You can arrange and rearrange the apps on the Apps screen. 1. From HTC BlinkFeed or any widget panel, tap 2. Tap , and then choose how to arrange apps, such as alphabetically.

  • Page 101: App Shortcuts

    Working with apps 3. Press and hold an app or folder, and then do one of the following: § Drag the app or folder to another position on the same page. Wait until you see the occupying icon move away before releasing your finger. §...

  • Page 102: Switching Between Recently Opened Apps

    Working with apps Switching between recently opened apps When using different apps on your phone, you can easily switch between the apps you've recently opened. Press to see your recently-opened apps. § To go back to an app, flip through the cards to find the app and tap it.

  • Page 103: Using Picture-In-Picture

    Using picture-in-picture Keep a small window of the video you're watching or a supported app onscreen while you do other things on HTC U19e. Not all apps support picture-in-picture. 1. Open a supported app, such as a video player or video call app, and start the video. Display the video in full screen.

  • Page 104: Controlling App Permissions

    Working with apps Controlling app permissions When you open apps the first time, you'll be prompted to grant them permissions to access certain data or features, such as contacts or the microphone. This gives you more control over which apps have authorized access.

  • Page 105: Disabling An App

    Working with apps Disabling an app Apps, even if not used often, may be running in the background and downloading data. If an app cannot be uninstalled, you can disable it. 1. From the Home screen, swipe up and then find and tap Settings. 2.

  • Page 106: Htc And Other Apps

    Learn more about Boost+ by going to http://www.htc.com/support/ apps/boost-plus/. HTC BlinkFeed Get the latest news about your interests with HTC BlinkFeed. Choose which sources, such as social media or news, show up on your feed. Learn more about HTC BlinkFeed by going to http:// www.htc.com/support/apps/blinkfeed/.

  • Page 107: Mail

    Weather Use the Weather app and widget to check the current weather and weather forecasts for the next few days. Learn more about Weather by going to http://www.htc.com/support/apps/weather/. Sound Recorder Use Sound Recorder to record the audio of lectures, interviews, and more.
  • Page 108 HTC and other apps 3. Tap to start recording a voice clip. Sound Recorder can run in the background while you do other things on HTC U19e, except when you open other apps that also use audio functions. 4. Tap to pause the recording.

  • Page 109: Internet Connections

    § Refreshing apps to update info and feeds § Uploading and backing up your files to your online storage account § Using HTC U19e as a Wi-Fi hotspot § Sharing your mobile data connection by USB tethering To help you save on data usage, connect to a Wi-Fi network whenever possible and set your online...
  • Page 110 Monitor your data usage to help prevent going over your monthly data allowance. Data usage measured by HTC U19e may differ from, and be less than, your actual data usage. 1. From the Home screen, swipe up and then find and tap Settings.

  • Page 111: Wi-Fi Connection

    Internet connections Viewing the data usage of apps 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap Network & Internet Data usage. 3. Tap App data usage. 4. Scroll down the screen to see a list of apps and their data usage info. 5.

  • Page 112: Connecting To Vpn

    Logging into a public Wi-Fi network automatically (WISPr) You can set HTC U19e to automatically log into public Wi-Fi networks that you regularly use. This saves you the trouble of going through the Wi-Fi provider's web authentication every time you connect to their Wi-Fi network.

  • Page 113: Installing A Digital Certificate

    You can then open the web browser to access resources such as your corporate network intranet. Installing a digital certificate Use client and Certificate Authority (CA) digital certificates to enable HTC U19e to access VPN or secured Wi-Fi networks, and also to provide authentication to online secure servers. You can get a certificate from your system administrator or download it from sites that require authentication.

  • Page 114: Using Htc U19E As A Wi-Fi Hotspot

    6. Tap OK. Using HTC U19e as a Wi-Fi hotspot Share your data connection with other devices by turning HTC U19e into a Wi-Fi hotspot. § Make sure the data connection is turned on. § You must have an approved data plan associated with your account from your mobile service provider to use this service.

  • Page 115: Wireless Sharing

    You can connect a compatible Bluetooth accessory such as a Bluetooth A2DP stereo headset to HTC U19e. Before you connect your headset, make it discoverable so HTC U19e can find it. Refer to your headset manual for details. 1. Turn Bluetooth on and check the list of available devices.

  • Page 116: Unpairing From A Bluetooth Device

    2. On the sending device, send one or more files to HTC U19e. 3. If asked, accept the pairing request on HTC U19e and on the sending device. You may also be prompted to enter the same passcode or confirm the auto-generated passcode on both devices.

  • Page 117: Using Nfc

    7. Tap the received file to view it. Using NFC With built-in NFC (near field communication) on HTC U19e, you can share content to another NFC-capable mobile device in an instant. The availability of NFC varies by phone model, region, and country.
  • Page 118 Android Beam If the other device has an Android Beam option, make sure it is also turned on. 3. While viewing the content that you want to share, hold HTC U19e and the other phone back to back. Make sure that the NFC area (shaded part) of HTC U19e and the other phone's NFC area are close to one another.

  • Page 119: Common Settings

    Common settings Common settings Adjusting the volume and sound settings Pressing the VOLUME UP and VOLUME DOWN buttons changes the volume of whatever sound is playing right now. If no sound is playing, it adjusts the media volume. Pressing the buttons also displays the volume control.

  • Page 120: Changing Your Notification Sound

    Common settings Changing your notification sound Make sure the volume is on. 1. From the Home screen, swipe up and then tap Settings Sound. 2. Tap Advanced Default notification sound, and then select one from the list. 3. Tap Apply. Do not disturb mode Turn on Do not disturb mode to block visual disturbances, mute sound, and stop vibration.

  • Page 121: Turning The Location Setting On Or Off

    Common settings Setting exceptions to allow bypassing Do not disturb mode Set exceptions so you can bypass Do not disturb mode and still be able to receive calls, messages, and more. 1. Go to Settings, and then tap Sound Do not disturb. 2.

  • Page 122: Turning Airplane Mode On Or Off

    HTC U19e to Airplane mode. When you enable Airplane mode, all wireless radios on HTC U19e are turned off, including the call function, data services, Bluetooth, and Wi‑Fi. When you disable Airplane mode, the call function is turned back on and the previous state of Bluetooth and Wi‑Fi is restored.

  • Page 123: Adjusting The Display Size

    Some people like the sound or vibration feedback they get when touching the screen, and some don't. You can turn on or off various types of touch sounds and vibration on HTC U19e. § Touch tones when tapping the phone dial pad §...

  • Page 124: Changing The Display Language

    Common settings Turning off keyboard sounds and vibration 1. From the Home screen, swipe up and then tap Settings Language & keyboard. 2. Tap Virtual keyboard Gboard Preferences. 3. Under Key press, you can: § Tap the Sound on keypress On/Off switch to turn on or off the keyboard sounds. §...

  • Page 125: Trademarks And Copyrights

    The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice.
  • Page 126 Index Index Camera 49, 53, 57 - basics Accounts - capture modes - syncing - continuous shooting Airplane mode - flash Android Beam - HDR Boost See NFC - Pro mode Apps - RAW photos - accessing apps - recording a video - app shortcuts 55, 56 - selfie...
  • Page 127 Index Hard reset See Factory reset Data connection HDR Boost - data roaming Headphones - sharing See Bluetooth - turning on or off Home screen - usage - adding or removing widget panel Data transfer - apps - from Android phone - arranging widget panels - transferring contacts - changing your main Home screen...
  • Page 128 Index Multitasking RAW photos Recording your voice 28, 97 NFC (Near Field Communication) Reset Night mode Router Notifications See Wireless router - panel Screen Online accounts - adjusting brightness - adding accounts - capture - removing accounts - changing the time before the screen turns - syncing manually - what can you sync with - Sleep mode settings...
  • Page 129 Index Speed dial Storage Sweep panorama Tethering See USB Tethering Upgrade See Software update USB Tethering VideoPic Videos - recording - taking photo while recording - transferring from computer Voice input Voice Recorder 112, 113 - adding a connection - connecting Wallpaper - changing Wi-Fi...

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