ZyXEL Communications Prestige 2302RL Support Notes page 162

4. Type the following commands:

sys trcp sw on (turn on packet trace)

sys errctl 3 (save crash information and set the system to enter the mode after the crash)

poe debug 1 (turn on pppoe debug)

dev dial 1 (dial to remote node 1)
5. After you have entered the commands, you can send the saved logs in case your Prestige crashes
and there's nothing you can do to bring the connection up.
6. If the Prestige crashes and you are able to enter the command mode, enter 'atds' in debug mode to
display the logs. Copy the logs and send them to us.
7. If the Prestige does not crash but you still can not dial out to your ISP for Internet connection.
Capture the following logs. Copy the logs and send them to us.

sys trcp sw off (turn off packet trace)

sys log disp i (display system error logs)

sys trcp parse (display detailed trace results)
Example- Trace Example on a crashed system
ras> sys trcp sw on
ras> sys errctl 3
ras> poe debug 1
ras> dev dial 1
Start dialing for node <GPMI>...
poeNetCmdExe: chann poe0 event x420
poeChannDial: start session, peer<GPMI>
bdcastInit: pch poe0
poePut1SrvcName: '' len 0
host-uniq 31303030 len 4
putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)
bdcastSendInit: l1.pktTx() failed, pch poe0 ch enet0
poePut1SrvcName: '' len 0
host-uniq 31303030 len 4
putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)
### Hit any key to continue.###
$$$ DIALING dev=6 ch=0..........
All contents copyright (c) 2007 ZyXEL Communications Corporation.
Prestige 2302RL Support Notes
162