Table 2. Alert Codes and Troubleshooting
Alert
Priority
Alert Text
Code
(Thermostat / Furnace / Air Handler /
Outdoor Unit / Equipment Interface
Module / Damper Control Module))
124
Critical
The thermostat has lost communica
tion with the (furnace, airhandler or
outdoor unit) for more than 3 minutes.
(Thermostat / Furnace / Air Handler /
Outdoor Unit / Equipment Interface
Module / Damper Control Module))
131
Critical
The (Thermostat, furnace, airhandler
or outdoor unit) control parameters
are corrupted.
(Air Handler / Damper Control Mod
132
Critical
ule) The device's control software is
corrupted.
(Furnace / Air Handler / Outdoor Unit/
Equipment Interface Module) The
thermostat has found a problem with
180
Critical
the (furnace, airhandler or outdoor
unit) outdoor sensor.
(Furnace) There is a problem with the
290
Critical
furnace ignition circuit.
(Air Handler / Equipment Interface
Module / Heat Pump) The "O" relay on
345
Critical
the airhandler has failed. Either the
pilot relay contacts did not close or
the relay coil did not energize.
507428-01
Critical alerts are displayed on Home (user) screen, in the Homeowner alert button, and in
the Installer alert button. Minor and Moderate alerts are found only in the Installer alert
button.
Steps to clear
Equipment lost communication with the thermostat. Check the wiring connec
tions, ohm wires and cycle power. The alarm stops all associated HVAC oper
ations and waits for a heartbeat message from the unit that's not communicat
ing. The alarm/fault clears after communication is reestablished.
Reconfigure the system. Replace the control if heating or cooling is not avail
able.
Recycle power. If failure reoccurs, replace the control. System reset is re
quired to recover.
In normal operation after control recognizes sensors, the alarm will be sent if
valid temperature reading is lost. Compare outdoor sensor resistance to tem
perature/resistance charts in unit installation instructions. Replace sensor pack
if necessary. At the beginning of (any) configuration, furnace or airhandler
control will detect the presence of the sensor(s). If detected (reading in range),
appropriate feature will be set as 'installed' and shown in the 'About' screen.
The alarm/fault will clear upon configuration, or sensing normal values.
The system will go into Watchguard mode. Measure resistance of hot surface
igniter. Replace the hot surface ignitor it is not within specifications. The alarm/
fault will clear on next successful ignition.
O relay / Stage 1 failed. Pilot relay contacts did not close or the relay coil did
not energize. Replace control. Cleared after the fault recovered following reset.
32