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DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
TEST #3 Drive System
Pre-Test Procedure
1. Activate Service Diagnostic Test Mode, retrieve any fault/
error codes, and clear them. If the displayed error codes
are F7E3, F7E4, F7E5, F7E6, F7E7, F7E9, there is likely a
motor or shifter related issue.
2. Once the error codes are cleared, enter Service Test Mode
and run the Fast Agitate test; if the motor runs after
15–20 seconds, there is not a problem with the motor,
control, or motor wiring harness connections.
3. While in Service Test Mode, try to get the washer to spin;
if the motor hums briefly and then shuts down, go to Fault
Code Display Mode and check for fault codes.
TEST #3a: Drive System – Shifter
This test checks connections, shifter coil, and harness.
NOTE: Lid must be closed and locked for the motor to agitate
or spin.
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any
load items in the basket, and, if equipped, remove bulk
dispense drawer.
Functional Check:
1. Check the shifter and electrical connections by performing
both the Spin and Agitate tests under Service Test Mode
on page 2-4. The following steps assume that this step
was unsuccessful.
2. Unplug washer or disconnect power.
3. The motor and shifter should be able to be turned
independently of each other. If they are locked together,
there is a shifter slider issue. Proceed to step 12.
NOTE: Rotating the impeller quickly can cause the UI to
attempt to power up, and may cause audible feedback
and the main control to power up and apply braking
torque to the impeller.
¾ If basket and impeller turn freely, go to step 4.
¾ If basket and/or impeller do not turn freely, determine
what is causing the mechanical friction or lockup.
For Service Technician Use Only
4. Remove console to access main control.
5. Visually check that the J4 connector is inserted all the way
into the main control.
¾ If visual checks pass, go to step 6.
¾ If connector is not inserted properly, reconnect J4 and
repeat step 1.
6. Plug in washer or reconnect power.
7. With a voltmeter set to AC, connect the black probe to
J4-1 (N) and red probe to J4-7 (L1). Activate shifter motor
by commanding Spin (ON) or Agitate (OFF) in Service Test
Mode.
NOTE: Motor must be stopped to toggle the shifter.
If 120VAC is present, go to step 8.
IMPORTANT: Lid must be closed with Lid Lock enabled to
If 120VAC is present, go to step 8.
If 120VAC is not present, go to step 12.
run the Spin and Agitate tests.
If 120VAC is not present, go to step 12.
8. Unplug washer or disconnect power.
¾ If 120 VAC is present, go to step 8.
8. Unplug washer or disconnect power.
9. Tilt washer back and remove sound pad
¾ If 120 VAC is not present, go to step 12.
9. Tilt washer back and remove sound pad
(if equipped) to access the drive system (see
8. Unplug washer or disconnect power.
(if equipped) to access the drive system (see
Figure 3a).
9. Tilt washer back and remove sound pad (if equipped) to
Motor Cover
access the drive system (see Figure 1).
Figure 3a).
Motor Cover
Motor Cover
Motor Bolt
Recirculation
Recirculation
Pump
Pump
Figure 3a - Drive Area, Viewed From Bottom,
Figure 1 - Drive Area, Viewed From Bottom,
Figure 3a - Drive Area, Viewed From Bottom,
Sound Pad (If Equipped) Removed
Sound Pad (if equipped) Removed
Sound Pad (If Equipped) Removed
Shifter Connection
Shifter Connection
Shifter Connection
Figure 3b - Motor Cover Removed
Figure 2 - Motor Cover (Rotor) Removed
Figure 3b - Motor Cover Removed
10. Visually check the electrical connections
10. Visually check the electrical connections
Whirlpool & Maytag Direct Drive Top Load Washer
to the shifter.
to the shifter.
If visual check passes, go to step 11.
If visual check passes, go to step 11.
COMPONENT TESTING
FOR SERVICE TECHNICIAN
FOR SERVICE TECHNICIA
Recirculation Pump
Motor Bolt
Motor Bolt
Motor/Shifter
Drain Pump
Motor/Shifter
Drain Pump
Motor/Shifter
Drain Pump
Connector
Connector
Connector
Stator
Stator
Stator
Motor Connection
Motor Connection
Motor Connection
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Troubleshooting
