Whirlpool WTW9500E SERIES Service Manual page 20

DIAGNOSTICS & TROUBLESHOOTING
Fault and Error Codes
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Code Description
F0E2 Oversuds
F0E3 Overload
F0E4 Spin Limited by Water
Temperature
F0E5 Off Balance Load
"OFB"
F1E1‡ Main Control Fault
F1E2‡ Main Control Fault
F2E1 UI Stuck Button
F2E3 UI Mismatch
F2E4 UI Software Error:
Incompatible
Parameter File
F2E5 UI Software Error:
Parameter Memory
Invalid
‡This fault will stop the washer during Service Diagnostics.
2-8 Whirlpool & Maytag Direct Drive Top Load Washer
n
For Service Technician Use Only
Explanation and Recommended Procedure
Fault is displayed when suds prevent the basket from spinning up to speed or the
pressure sensor detects rising suds level. The main control will flush water in an
attempt to clear suds. If the water flush is unable to correct the problem, this may
indicate:
• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked,
plugged, or leaking air?
• Mechanical friction on drive mechanism or basket (items between basket and tub).
Fault is displayed when the main control detects a load size that exceeds the washer's
capacity OR basket cannot be turned. This may signify:
• Load size exceeds washer capacity. Remove excess laundry, then restart the cycle.
• Mechanical friction on drive mechanism or basket (items between basket and tub).
Fault is displayed when the water temperature is too high to have spin at final speed.
Speed will be limited to 500 rpm.
• Check water valve function. See TEST #2: Valves, page 3-6.
Fault is displayed when an off balance condition is detected.
• Check for weak suspension. Basket should not bounce up and down more than
once when pushed.
• Items should be distributed evenly when loading.
Indicates a main control fault.
• See TEST #1: Main Control, page 3-4.
Indicates a fault of the motor control section of the main control.
• See TEST #3b: Drive System – Motor, page 3-9.
Indicates that the user interface is detecting that a button is continuously activated.
• See Key Activation & Encoder Test, page 2-3.
Indicates that the machine control or user interface ID do not match the expected
values.
• Verify that the ACU and UI part numbers are correct.
Indicates that a parameter file in the UI is not correct.
• Replace the user interface.
Indicates that a parameter file in the UI is corrupt.
• Replace the user interface.