Whirlpool WTW9500E SERIES Service Manual page 26

6.2 cu ft direct drive top load washer
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DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Problem
Won't Drain
Obstructions to drain pump.
(continued)
Harness connections.
Drain pump.
Main Control problem.
Cycle Time Longer
Oversuds.
Than Expected
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
Poor Wash
Oversuds.
Performance
Please reference Use
Load is tangling.
& Care Guide
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very damp)
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
2-14
Whirlpool & Maytag Direct Drive Top Load Washer
n
For Service Technician Use Only
Possible Cause
Checks & Tests
Check tub sump under impeller plate & basket for obstructions.
Check harness connections between main control and drain pump.
See TEST #7: Drain Pump, page 3-13.
See Test #1: Main Control (ACU), page 3-4.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5" (114 mm). Make sure drain hose is not
sealed into drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m) above
the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for items between tub and
basket.
Basket should not bounce up and down more than once when
pushed.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform Service Calibration, page 2-4.
1. Perform Service Calibration, page 2-4.
2. See TEST #2: Valves, page 3-6.
3. See TEST #6: Water Level, page 3-12.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40°C).
7. See TEST #7: Drain Pump, page 3-13.
8. See TEST #3b: Drive System - Motor, page 3-9.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position.
5. See TEST #2: Valves, page 3-6.
6. See TEST #3b: Drive System - Motor, page 3-9.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System - Motor, page 3-9.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to "Use & Care Guide".

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