Troubleshooting Tips - NDD EasyOne Operator's Manual

EasyGuide

15 Troubleshooting Tips

Should you encounter problems operating your spirometer, please consult the table below.
Problem
EasyOne cannot be switched
on
When the EasyOne is switch-
ed on, you hear three consecu-
tive tones as a warning signal
When the EasyOne is switch-
ed on, you see the following
message on the display: "Self-
test failed"
Every time you switch the in-
strument on you are prompted
to enter Date etc.
When you start a test, you see
the following message: "Please
insert spirette correctly"
EasyOne is outside of ±3%
when conducting the calibra-
tion check
The curve is missing on the
printout
When printing a report the prin-
ter prints meaningless charac-
ters or the printer does not re-
spond.
When switching on the instru-
ment, the message device self
test error #20 appears on the
screen
Possible cause
Batteries are dead
Batteries are inserted wrong
Did not press and hold the ON/OFF
key for at least 2 seconds
The spirometer is defective
The spirometer is possibly defective
The internal battery of EasyOne
defective
The spirette is not correctly posi-
tioned
The spirette is not correctly posi-
tioned
You have not used an ndd adapter
There are leaks in the syringe connec-
tion
The specified syringe volume does not
correspond to the actual syringe vo-
lume
The ink cartridge of your printer is
empty
In the configuration of your
EasyOne a black and white printer
is selected, but you actually use a
color printer
A wrong printer type has been se-
lected in the settings
The printer cable is not correctly con-
nected or is defective
The printer is not switched on or is not
ready
EasyOne is not correctly positioned
on the base unit
A spirette was inserted while turn-
ing on the instrument OR was not in-
serted correctly
Solution
Insert new batteries.
Insert the batteries correctly (see
Chapter 4.1.)
Press and hold the ON/OFF key for at
least 2 seconds.
Consult your EasyOne
Turn off and on the spirometer. Try
again. If you receive the same mes-
sage again, contact your EasyOne
dealer.
is Consult your EasyOne
Ensure that the triangle on the spiro-
meter is lined up with the triangle on
the spirette .
Insert the spirette
Chapter 4.1.
Use the ndd calibration adapter.
Check the connections.
Choose the correct syringe volume
under Configuration .
Replace the cartridge.
Go to Configuration , then Report
Settings and select the right printer.
Set the correct printer. Read Chapter
8.2.
Switch off the spirometer and printer.
Check all plug connections.
Ensure that the printer is switched on
and also has paper. Switch the printer
off and back on again.
Insert EasyOne
base unit.
Try again with the spirette
correctly. If you receive the same
message again, contact your
EasyOne dealer.
Page 29
dealer.
dealer.
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correctly into the
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