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ACTION: Insert the BGStar Test Strip with the black side up
and the contact bars of the test strip in the meter. Ensure that
the test strip is fully inserted.
[4] CAUSE: Defective meter or defective BGStar Test Strips.
ACTION: Call Customer Care.
[5] CAUSE: Blood or foreign objects introduced into the
BGStar Meter strip port. ACTION: Please refer to chapter 22.
If problem persists, call Customer Care and have the meter
serial number available (located on back of the meter).
Troubleshooting Situation #2: The glucose test sequence
does not start after applying the blood sample.
[1] CAUSE: Defective test strip. ACTION: Repeat the test with
a new BGStar Test Strip. If problem persists, call Customer
Care and have the test strip LOT number available (located on
the test strip vial).
[2] CAUSE: Sample applied after meter times out and
deactivates. ACTION: Repeat the test using a new BGStar Test
Strip. Wait until you see the blood and test strip symbols on
the display before you apply the blood sample.
[3] CAUSE: Sample not applied to the tip of the test strip.
ACTION: Repeat the test using a new BGStar Test Strip.
[4] CAUSE: Defective meter. ACTION: Call Customer Care and
have the meter serial number available (located on the back
of the meter).
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20
Display Messages
CAUTION: Low or high blood glucose test results can
indicate a potentially serious medical condition. Follow
your healthcare professional's recommendations.
LO MESSAGE: Flashing message, with double beep
(if volume is enabled).
MEANING: Glucose test result is lower than 1.1 mmol/L. This
Lo result may indicate hypoglycemia (low blood glucose). The
Lo result is stored in the memory with time and date. It will be
included in averages as a value of 1.1 mmol/L.
ACTIONS: If you feel symptoms such as weakness, sweating,
nervousness, headache or confusion, follow your healthcare
professional's recommendations. If you get a Lo glucose test
result but have no symptoms of low blood glucose, then
retest with a new BGStar Test Strip. If you still get a Lo test
result, follow the treatment plan recommended by your
healthcare team or contact your healthcare professional
immediately.
HI MESSAGE: Flashing message, with double beep
(if volume is ON).
MEANING: Glucose test result is above 33.3 mmol/L. This Hi
result may indicate hyperglycemia (high blood glucose). The
Hi result is stored in the memory with time and date. It will be
included in averages as a value of 33.3 mmol/L.
ACTIONS: If you feel symptoms such as fatigue, thirst,
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