Support (Admin) - HP StorageWorks D2D User Manual

WARNING!
Once you have started to upgrade the firmware, it is important that you allow it to
complete. Do not attempt to cancel the upgrade process, or power off the machine.
NOTE:
The tape drive is reported to your backup application (and Windows Device Manager) as an LTO-3
device. This is the default behavior of the tape drive and there is no need and no way to change it on
the HP D2D Backup System. In earlier versions of the HP D2D Backup System firmware, the tape drive
was reported as an LTO-2 device. Once you upgrade to the latest version of the firmware, the backup
application continues to identify existing backup devices as LTO-2 and identifies new tape devices
as LTO-3, but this has absolutely no impact on how the device behaves or functions. If you delete
existing devices (LTO-2) and create new ones; the new ones will be LTO-3. (It is important not to confuse
emulation type with cartridge size. Emulation type is totally independent from cartridge size. The HP
D2D Backup System allows you to pick whatever cartridge size you like, up to 800 GB.)

Support (Admin)

If you have problems, HP Support will ask you to generate a support ticket to help with troubleshooting.
It provides a log of everything that has happened on your system.
NOTE:
Please ensure that your browser security settings allow files to be transferred from the HP D2D Backup
System to your host machine.
1.
Use this page to Generate a support ticket.
2. At the prompt, save the file to disk.
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The Web Management Interface