Service And Support - HP AF416A Specification

QuickSpecs

Service and Support

HP Care Pack Services provide a range of life cycle support options that let you choose the service levels that meet your business
requirements, from basis to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with
options including 4-hour response or 6-hour Call to Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant essentials and VMware-based IT solutions
helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack Services include HP branded hardware options qualified for the server, purchased at the same time or afterwards,
internal to the enclosure, as well as 22" and smaller external monitors and rack mounted UPS options. HP Uninterruptible Power
Systems will be covered at the same service level and coverage period as the server. For servers or storage systems installed within a
rack, service also covers all HP qualified rack options installed within the same rack.
NOTE: NOTE: NOTE: NOTE: For more information on HP Care Pack Services, contact any of our worldwide sales offices or resellers or visit our worldwide
web site on the internet at:
NOTE: NOTE: NOTE: NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us at:
NOTE: NOTE: NOTE: NOTE: Additional information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
NOTE: NOTE: NOTE: For additional information on Server Services, Rack and Power Options, please visit: NOTE:
http://h20219.www2.hp.com/services/cache/111072-0-0-225-121.html
NOTE: NOTE: NOTE: The information contained herein is subject to change without notice and is provided "as is" without warranty of any kind. NOTE:
NOTE: The warranties for HP products and services are set forth in the express limited warranty statements accompanying such NOTE: NOTE: NOTE:
products and services.
http://www.hp.com/hps/carepack
DA - 11871 Worldwide — Version 21 — January 9, 2012
HP Rack-Mountable R5500 UPS HP Rack-Mountable R5500 UPS HP Rack-Mountable R5500 UPS HP Rack-Mountable R5500 UPS
http://www/hp.com/hps
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